Planar 997-8520-00 86" UltraRes Series Black Professional User Manual

Planar UltraRes Series

User Manual

UR7551-MX

UR8651-MX

UR9851

Contents of this publication may not be reproduced in any form without permission of Planar

Systems, Inc.

Trademark Credits

Windows™ is a trademark of Microsoft Corp.

All other companies are trademarks or registered trademarks of their respective companies.

Disclaimer

The information contained in this document is subject to change without notice. Planar

Systems, Inc. makes no warranty of any kind with regard to this material. While every

precaution has been taken in the preparation of this manual, the Company shall not be liable

for errors or omissions contained herein or for incidental or consequential damages in

connection with the furnishing, performance, or use of this material.

Warranty and Service Plans

Planar warranty and service plans will help you maximize your investment by providing great

support, display uptime, and performance optimization. From post-sale technical support to

a full suite of depot services, our services are performed by trained Planar employees. When

you purchase a Planar product, you get more than a display, you get the service and support

you need to maximize your investment. To find the latest warranty and service information

regarding your Planar product, please visit http://www.planar.com/support

Part Number: 020-1301-01B

Planar UltraRes Series User Manual i

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Recommended Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Mounting with a VESA Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Cleaning the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Unpacking and Checking Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Accessory Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Planar UltraRes Series - Standard Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Installing the Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Planar Profile Mounting System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installing OPS Expansion (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Supported Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Operating the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

OSD Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Display in Portrait Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Display in Flat or Tilted Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

IR Command Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Turning the Display On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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ii Planar UltraRes Series User Manual

Turning the Display Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Selecting Layouts and Input Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Navigating Through the Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Touchscreen MultiTouch Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Touchscreen (PQLabs) MultiTouch Platform Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Uninstalling the MultiTouch Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Planar UltraRes Remote Monitoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Remote Monitoring Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Remote Monitoring System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Remote Monitoring Inputs and Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Remote Monitoring Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Remote Monitoring Presets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Remote Monitoring Panel Brightness and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Remote Monitoring Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Remote Monitoring System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Remote Monitoring Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

External Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Signal Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Color Subsampling Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

UR7551-MX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

UR7551-MX Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Table of Contents

Planar UltraRes Series User Manual iii

UR8651-MX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

UR8651-MX Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

UR9851 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

UR9851 Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Troubleshooting During Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Symptoms, Possible Causes and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Accessing Planar’s Technical Support Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Table of Contents

iv Planar UltraRes Series User Manual

Planar UltraRes Series User Manual 1

Introduction

The Planar® UltraRes™ Series displays raise the bar for commercial 4K. Offered in 75”,

86”, and 98”, these Ultra HD displays produce resolution and picture quality never

before seen in large format LCD displays. Designed specifically for resolution-rich

commercial applications, Planar UltraRes Series displays offer the image quality,

connectivity, industrial design and configuration options required in high profile

offices, leading control rooms, collaboration rooms and digital branding installations.

Features of the Planar UltraRes Series displays include:

• Best-in-class image and color quality for native and upscaled content

• Cutting edge video performance supporting up to 4K @ 60Hz with

DisplayPort 1.2 and HDMI 2.0

• Planar® MediaPlex™ Plus Processing for advanced multi-source viewing and

image adjustment control

• Next generation 4K compatibility

• Advanced design for function and style

• Fully integrated multi-touch models available

• Fanless, whisper-quiet

Safety Information

2 Planar UltraRes Series User Manual

Safety Information

Before using the Planar UltraRes Series, please read this manual thoroughly to help

protect against damage to property, and to ensure personal safety.

• Be sure to observe the following instructions.

• For your safety, be sure to observe ALL the warnings detailed in this manual.

• For installation or adjustment, please follow this manual’s instructions, and refer

all servicing to qualified service personnel.

Safety Precautions

• If water is spilled or objects are dropped inside the display, remove the

power plug from the outlet immediately. Failure to do so may result in fire or

electrical shock. Contact your dealer for inspection.

• If the display is dropped or the chassis is damaged, remove the power plug

from the outlet immediately. Failure to do so may result in fire or electrical

shock. Contact your dealer for inspection.

WARNING! Wall mounts must be secure.

• If the display is hung on a wall, the wall must be strong enough to hold it.

Simply mounting it to wallboard or wall paneling won’t be adequate or safe.

Caution: The screen could be damaged by heavy pressure.

• Slight pressure on the LCD will cause distortion of the image. Heavier

pressure will cause permanent damage. Displays should be mounted where

viewers cannot touch the screen or insert small objects in the openings that will

create hazards by contacting bare conductive parts.

Caution: The front polarizer is soft and subject to scratches from sharp objects.

• The polarizer is a thin sheet of film laminated to the outside layer of glass

on the LCD screen. Take care when handling items near the screen.

• If the power cord or plug is damaged or becomes hot, turn off the main

power switch of the display. Make sure the power plug has cooled down

and remove the power plug from the outlet. If the display is still used in this

condition, it may cause a fire or an electrical shock. Contact your dealer for a

replacement.

Important Safety Instructions

Planar UltraRes Series User Manual 3

Important Safety Instructions

1 Read these instructions.

2 Keep these instructions.

3 Heed all warnings.

4 Follow all instructions.

5 Do not use the display near water.

6 Clean the LCD screens with an LCD screen cleaner or LCD wipes.

7 Do not install near any heat sources such as radiators, heat registers, stoves or

other apparatus (including amplifiers) that produce heat.

8 Do not defeat the safety purpose of the polarized or grounding type plug. A

polarized plug has two blades with one wider than the other. A grounding type

plug has two blades and a third grounding prong. The wide blade or the third

prong is provided for your safety. When the provided plug does not fit into your

outlet, consult an electrician for the replacement of the obsolete outlet.

9 Protect the power cord from being walked on or pinched, particularly at plugs,

convenience receptacles and the point where they exit from any of the displays.

10 Only use the attachments/accessories specified by the manufacturer.

11 Unplug all displays during lightning storms or when unused for long periods of

time.

12 You must follow all National Electrical Code regulations. In addition, be aware of

local codes and ordinances when installing your system.

13 Refer all servicing to qualified service personnel. Servicing is required when any

of the displays have been damaged in any way. For example, if the AC power cord

or plug is damaged, liquid has been spilled or objects have fallen into a display,

the displays have been exposed to rain or moisture, do not operate normally or

have been dropped.

14 Keep the packing material in case the equipment should ever need to be

shipped.

Recommended Usage

4 Planar UltraRes Series User Manual

Recommended Usage

In order to get the most out of your LCD, use the following recommended guidelines

to optimize the display.

Burn-In Versus Temporary Image Retention

Burn-in causes the screen to retain an image essentially forever, with little or no way

to correct the problem. Under normal use, an LCD will not experience burn-in, as

plasma displays do, nor will it retain images in any way.

Normal use of an LCD is defined as displaying continuously changing video patterns

or images. However, LCDs can experience temporary image retention when

recommended usage guidelines are not followed.

What is Temporary Image Retention?

Temporary image retention (TIR) can occur when a static image is displayed

continuously for extended periods of time (12 hours or longer). An electrical charge

differential may build up between the electrodes of the liquid crystal, which causes a

negative-color video image (color-inverted and brightness-inverted version of the

previous image) to be retained when a new image is displayed. This behavior is true

for any LCD device from any LCD manufacturer.

TIR is not covered under warranty. See standard warranty terms and conditions for

details. Here are some guidelines to help you avoid TIR:

• Use the LCD to show a screen saver, moving images or still pictures that change

regularly. When using high-contrast images, reposition the images frequently.

• Turn off the LCD when it is not in use. To use your source computer’s Power

Options Properties, set up your computer to turn off the display when not in

use.

Warranty Coverage

The following models are warranted for 24 x 7 usage:

• 75”: UR7551-MX, UR7551-MX-ERO, UR7551-MX-ERO-T

• 86”: UR8651-MX, UR8651-MX-ERO, UR8651-MX-ERO-T

• 98”: UR9851, UR9851-ERO, UR9851-ERO-T

Planar recommends turning off the power for 4 hours per day for optimal

performance.

For complete warranty details, please visit www.planar.com/warranty

Important Waste Disposal Information

Planar UltraRes Series User Manual 5

Important Waste Disposal Information

Please recycle or dispose of all electronic waste in accordance with local, state, and

federal laws. Additional resources can be found online at

http://www.planar.com/about/green/.

Normal Usage Guidelines

Normal use of the LCD is defined as operating in the open air to prevent heat

buildup, and without direct or indirect heat sources such as lighting fixtures, heating

ducts, or direct sunlight that can cause the displays to experience high operating

temperatures. For all displays, do not block fans or ventilation openings. If the LCD

display will be installed in a recessed area with an LCD surround or enclosure, ensure

adequate openings are applied for proper air flow and ventilation.

It is up to the installer to ensure that display placement is changed, thermal shielding

is provided and/or additional ventilation is provided to keep the display within its

nominal operating parameters. Maximum ambient operating temperatures for the

Planar UltraRes Series are:

• 75” Planar UltraRes models: 0-40°C at up to 1500 meters and 0-35°C at up to

3000 meters

• 86” and 98” Planar UltraRes models: 0-35°C at up to 1500 meters and 0-30°C at

up to 3000 meters

Cooling Requirements

For optimal performance, active cooling by the installer should be planned for when

the ambient temperature anywhere in the wall is predicted to be above the specified

ambient temperature for the display.

Mounting with a VESA Mount

6 Planar UltraRes Series User Manual

Mounting with a VESA Mount

The Planar UltraRes Series can be mounted with the Planar Profile Mounting System

(see page 11) or with a VESA mount, available from Planar or other manufacturers.

If you purchased a VESA mount, you should have a received a separate box with

mounting supplies and an Installation manual. Follow these instructions carefully.

Keep in mind the following general installation guidelines:

• Screw length is crucial and will vary depending on the type of mount you use.

Total screw length will include the penetration length plus the length required

by the type of VESA mount in use.

Caution: Shorter screws will result in insufficient mounting strength and longer screws

could puncture parts inside the display.

• Prior to installation, make sure you know where all of the mounting points are

located.

• Follow all safety precautions outlined in the VESA Installation manual.

• Verify the parts received with the list shown in the VESA Installation manual.

Cleaning the Display

If dust has collected on the power plug, remove the plug from the outlet and clean

off the dust. Dust build-up may cause a fire.

Remove the power plug before cleaning. Failure to do so may result in electrical

shock or damage.

Keep the following points in mind when cleaning the surface of the display:

• When the surface of the display becomes dirty, wipe the surface lightly with a

soft clean cloth.

• If the surface requires additional cleaning, use LCD screen cleaner or LCD wipes,

which are available at most electronics stores.

• Do not let cleaner seep into the display, as it may cause electrical shock or

damage.

Planar UltraRes Series User Manual 7

Unpacking and Checking

Accessories

Package Contents

Part Description Number Picture

LCD display One per box. 1

LCD mounts

(optional)

If ordered, this will be inside a

separate box inside the LCD box.

Note: If you do not use Planar’s

mounts, you need to ensure the

mounts that you purchase can

adequately support the display.

Mounting

template

Used to line up where the wall

mounts will be installed. This is

included with Planar’s optional LCD

mounts.

Accessory Kit

8 Planar UltraRes Series User Manual

Accessory Kit

Part Description

Number

Included

Picture

AC power cord Power cord. 1

IR sensor Used to receive signals from

the remote control.

USB drive Contains the User Manual,

touch drivers and USB-to-

serial driver.

USB cable Connects to a PC for touch

functionality (touch models

only) and serial commands

(all models).

Remote control Used to control the display.

2 AA batteries are included

but not installed.

Carrying Strap For lifting and carrying the

display using three people

Planar®

TouchMark™

Single License

Key Card

Annotation and

whiteboarding software

(touch models only)

Planar UltraRes Series - Standard Inputs

Planar UltraRes Series User Manual 9

Planar UltraRes Series - Standard Inputs

OPS USB 3.0

OPS USB 2.0

HDMI 1: HDMI, 4K/60Hz, HDCP 2.2

HDMI 2: HDMI, 4K/60Hz, HDCP 2.2

HDMI 3: HDMI, 4K/30Hz

HDMI 4: HDMI, 4K/30Hz

DP OUT: DisplayPort Out

DP IN: DisplayPort In, 4K/60 Hz

OPS: 4K/60Hz

Note: Only one HDCP 2.2 source

can be displayed at a time. If HDMI 1

and HDMI 2 are both being shown

on the display at the same time,

only HDMI 1 will support HDCP 2.2

content.

LINE

AUDIO

OUT

RS232

USB-B

SPDIF

AUDIO OUT

IR LAN

USB-A

Planar UltraRes Series User Manual 10

Installing the Displays

Before installation, keep the following points in mind:

• These displays are heavy. Make sure that you have adequate studs to support

the weight of each display if installing on a wall.

• The Planar UltraRes display must be installed on a flat surface.

• If you ordered the optional wall mounts, use the supplied UltraRes mounting

template for the center point of the display, as well as for top and bottom

bracket installation.

• The wall mounts for a landscape and portrait installation look very similar. The

process to install them is almost exactly the same. The only difference is the way

in which you use the wall mount template. This will be pointed out in the

relevant step.

Installing the Planar Profile Mounting System

Planar UltraRes Series User Manual 11

Installing the Planar Profile Mounting System

Caution: For whatever structure is used to mount the display, be sure that it is sufficiently

engineered to handle the weight of the display. Also be sure to purchase the correct

hardware needed to support the display mounted to that structure.

Caution: If the unit being installed is fitted with a touch input device, it is important that the

touch frame is not used to lift the unit. Also, the unit should never be placed on the touch

frame to support the unit.

1 Find the center point of the display on the wall where you intend to install it.

2 Draw a short (about 1”) horizontal line and then a vertical line to just below the

top edge of the display.

Installing the Planar Profile Mounting System

12 Planar UltraRes Series User Manual

3 Use the provided template to determine the center points of the wall mounts.

The “V” notches are labeled “Short Center” and “Long Center”. Use the “Short

Center” hole for a landscape display and the “Long Center” hole for a portrait

display. Use the appropriate “V” notch to align with the horizontal line drawn in

the previous step.

Center notch alignment

Installing the Planar Profile Mounting System

Planar UltraRes Series User Manual 13

4 In the hole marked “Top” on the template, mark the center of the hole on the wall.

Be sure the vertical line runs through the center of the hole and that the template

is plumb. You may wish to screw the template in place to make the next steps

easier.

Note: If you are installing a landscape display and the template is too long, you can break the

template at the notch below the “L BTM” hole.

5 Let the template hang vertically so it is plumb, as the bottom hole in the template

determines where the bottom mount will be installed.

6 Mark the center of the hole at the bottom of the template that corresponds with

your display orientation.

Installing the Planar Profile Mounting System

14 Planar UltraRes Series User Manual

7 If you have screwed the template in place, remove each screw and the template.

8 Turn the template horizontally and line the appropriate center hole up with the

bottom hole you marked on the wall. This time, use the “LONG CENTER” for a

landscape panel and the “SHORT CENTER” for a portrait panel. Ensure that the

template is flat against the wall and level.

9 Mark hole locations for the bottom mounts. One side should use the next hole in

from the “TOP” labeled hole and the other should use the next inward hole from

“P BTM” for landscape or “L BTM” for portrait (ignoring the centering holes).

Installing the Planar Profile Mounting System

Planar UltraRes Series User Manual 15

10 Line up the middle hole of the top wall mount with the screw hole drilled from

the template.

Note: This picture shows mounts for a landscape installation.

11 Tighten the screw into the mount.

12 Use a level to make sure the mount is level.

13 Then install additional screws as needed.

Note: Screws installed near the mount hooks provide the best support.

Installing the Planar Profile Mounting System

16 Planar UltraRes Series User Manual

14 Install the bottom mount brackets such that the holes marked earlier line up with

the inner bottom hole on the bottom mount bracket. Ensure the bottom mounts

are level and install at least one additional screw in each bottom mount.

Installing the Planar Profile Mounting System

Planar UltraRes Series User Manual 17

15 Using three physically capable people, carefully hang the back of the display

onto the top wall mount bracket using the square brackets on the back of the

display.

Installing the Planar Profile Mounting System

18 Planar UltraRes Series User Manual

Caution: Be sure these are securely hung, as the top of the wall mount will hold all of the

weight of the display.

As an alternative, you can use the optional lift blocks along with a lift assist mech-

anism to lift the panel into place. For details, refer to "Using the Lift Blocks" on

page 19.

16 On the bottom wall mounts, there is locking hardware on the bottom of each

mount. Push the hardware up and finger tighten the captive screws on the

bottom to secure the display to the wall.

Using the Lift Blocks

Planar UltraRes Series User Manual 19

Using the Lift Blocks

1 Attach the lift blocks to the back of the panel using the provided M8 x 35 pan

head screws.

2 Securely attach your lift mechanism to the eyehooks:

a Spreader bar attachment: A spreader bar allows for a small lift profile and less

stress on the panel and eyehooks than a single point attachment. This is the

preferred method.

Spreader Bar Lift: Landscape

Spreader Bar Lift: Portrait

Using the Lift Blocks

20 Planar UltraRes Series User Manual

b Single point attachment: The angle between the top of the panel and the

support lines should not be less than 45 degrees.

3 Lift the panel into place.

4 Detach the upper half of the lift block from the lower half by removing the two

vertical screws. This leaves the bottom half attached to the panel but hidden.

Singe Point Lift: Landscape

Singe Point Lift: Portrait

Using the Kickstand Bracket

Planar UltraRes Series User Manual 21

Using the Kickstand Bracket

The kickstand bracket is used for service mode, without having to remove the display

from the wall. Use the following instructions to put the display in service mode.

1 Loosen the captive locking screws on both sides of the bottom mount, and let the

brackets hang down freely.

Using the Kickstand Bracket

22 Planar UltraRes Series User Manual

2 Pull the display out and then swing the kickstands down to hold it in place. The

kickstands will nest into the bottom mount brackets. Make sure to use both

kickstands as using only one can cause stresses in the panel that could cause

damage.

Cable Length Recommendations

Planar UltraRes Series User Manual 23

Cable Length Recommendations

Cable length performance may vary between different cables and sources. The

recommended maximum DisplayPort length is 3m for DisplayPort 1.2 and 5m for

DisplayPort 1.1. HDMI cable length is recommended as follows:

• 4K @ 50/60Hz: 5m maximum

• 4K @ 24/25/30Hz: 15m maximum

• 1080p @ 60Hz and lower resolutions: 30m maximum

Installing OPS Expansion (Optional)

24 Planar UltraRes Series User Manual

Installing OPS Expansion (Optional)

Planar UltraRes Series displays are equipped with an expansion slot that supports the

Intel® Open Pluggable Specification (OPS). The slot will support OPS devices such as

PC’s, SDI modules, HDBaseT receivers, etc.

To install an OPS device, remove the protective cover on the display and slide the

device firmly into position. When installed, the OPS device will be connected

internally to the display. No external video or power cables are required.

For convenience, two Type-A USB 2.0 ports and one Type-A USB 3.0 port are provided

on the side I/O panel below the OPS slot. When an OPS device is installed, these USB

ports can be used for a keyboard, webcam, USB drive, or other peripherals.

Supported Graphics Cards

Planar UltraRes Series User Manual 25

Supported Graphics Cards

Planar UltraRes Series displays support a variety of graphics cards from leading

manufacturers, such as NVIDIA and AMD. In general, you should be looking for

graphics cards that have the following features:

• Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort or HDMI

connection.

• Four-output graphics cards that can output synchronized (genlocked) 1920 x

1080 outputs at up to 60 Hz.

• Cards that support Planar’s support timings, as listed in the following section

"Signal Compatibility" on page 79.

Caution: Before you purchase a graphics card for your source, contact your Sales

Representative to get the most current information on Planar’s compatibility with leading

graphics cards.

Planar UltraRes Series User Manual 26

Operating the Display

OSD Keypad

The OSD keypad is located on the rear of the display.

OSD Keypad Buttons

Key Descriptions

Power Power on/Power off

 Menu Left/Decrease value

 Menu Right/Increase value

 Menu Up/Increase volume

 Menu Down/Decrease volume

Menu Menu/Exit

SRC Source selection (toggle)

Remote Control Receiver

Planar UltraRes Series User Manual 27

Remote Control Receiver

The remote control receiver is located near the keypad on the rear of the display. Use

the IR extender cable for operating the remote from the front of the display.

LED Indicators

28 Planar UltraRes Series User Manual

LED Indicators

The LED indicator light is located on the rear of the display near the keypad. The

following table explains what the different colors and blink patterns mean.

Using the Display in Portrait Mode

When using the display in the portrait position and looking at the rear of the display,

it should be rotated according to the arrow stickers on the back of the display. This

will allow for proper ventilation. Then select the OSD rotation of landscape or portrait

on the OSD menu (MAIN MENU > ADVANCED SETTINGS > MENUS AND MESSAGES >

OSD ROTATION).

Caution: Improper ventilation may shorten the life of the display.

Using the Display in Flat or Tilted Orientation

The display is not recommended for use in flat orientation for tabletop, floor, or

ceiling installations. LCD panels of this size are at risk of panel deflection, which can

cause cosmetic sagging, brightness uniformity issues, a shortened life span, and

malfunction of optional touch sensors. Installations where the display is tilted

downward or upward at an angle may also be prone to these issues and are not

recommended.

LED On

Power Status Condition

Green Standby mode

Amber Full power mode

Green Flashing (1 Hz) AC power on

Green Flashing (0.5 Hz) Powering on from standby

Green Flashing (5 Hz) Firmware updating

Amber Flashing (5 Hz) Power supply failure

Green and Amber Firmware update failure

Using the Remote Control

Planar UltraRes Series User Manual 29

Using the Remote Control

Below is a picture of the remote control. See the following page for button

descriptions and Hex codes.

IR Command Protocol

30 Planar UltraRes Series User Manual

IR Command Protocol

The Planar UltraRes displays accept commands in the form of IR signals that conform

to the NEC protocol. Each Planar UltraRes remote control has an NEC control code

associated with it. You can use these codes to program a third-party “universal”

remote control to work with the Planar UltraRes displays. These third-party products

usually come with a computer software application for this purpose. For more

information, consult the documentation provided with the remote control.

The IR control codes have the following characteristics:

• Each code consists of the following:

• A leader pulse (a modulated pulse of 9 ms followed by a non-modulated

pulse of 4.5 ms)

• 16 address bits. The default address is 1785 (0x06F9, binary 00000110

11111001)

• 16 data bits: eight (8) bits for the command followed by the logical inverse

of the command

• An end pulse (a modulated pulse of 0.56 ms, similar to the modulated

pulse in the ‘0’ and ‘1’ bits). The end of the modulated pulse constitutes the

end of the data transmission.

• The carrier frequency is 38 kHz, with the modulated pulses having a 33% duty

cycle.

• Commands are sent at a maximum rate of 9 Hz.

For example, below is the NEC control code for the ON button of the Planar UltraRes

remote control (assuming the default address is used).

The following example shows the pulse train for this command.

Hex 06 F9 01 FE

Binary

00000110 11111001 00000001 11111110

Function Address Byte 1 Address Byte 2 Command

Command (Logical

Inverse)

Leader Pulse

00000 0119 ms 4.5 ms

Address Byte 1 Address Byte 2 Command Byte Command Byte (logical inverse)

00 0000000 011111 1 11111111

End Pulse

13.5 ms 27 m s 27 ms

IR Command Protocol

Planar UltraRes Series User Manual 31

Remote Control

Button Name

Address Data

NEC Data From

Remote (Hex Code)

Description

ON 1785 1 0x06F901FE Power on

OFF 1785 9 0x06F909F6 Power off

 1785 2 0x06F902FD Not used

 1785 3 0x06F903FC Not used

** 1785 6 0x06F906F9 Not used

PRESETS 1785 4 0x06F904FB Opens the Presets menu

PRESET 1 1785 5 0x06F905FA Applies Preset 1

PRESET 2 1785 7 0x06F907F8 Applies Preset 2

PRESET 3 1785 8 0x06F908F7 Applies Preset 3

PRESET 4 1785 10 0x06F90AF5 Applies Preset 4

1 1785 12 0x06F90CF3 Number button 1

2 1785 13 0x06F90DF2 Number button 2

3 1785 14 0x06F90EF1 Number button 3

4 1785 15 0x06F90FF0 Number button 4

5 1785 16 0x06F910EF Number button 5

6 1785 17 0x06F911EE Number button 6

7 1785 20 0x06F914EB Number button 7

8 1785 25 0x06F919E6 Number button 8

9 1785 27 0x06F91BE4 Number button 9

0 1785 18 0x06F912ED Number button 0

VOL + 1785 28 0x06F91CE3 Volume increase

VOL - 1785 33 0x06F921DE Volume decrease

MUTE 1785 32 0x06F920DF Audio mute

COLOR 1785 19 0x06F913EC Not used

VIDEO WALL 1785 34 0x06F922DD Opens the Tiling menu

MISC 1785 11 0x06F90BF4 Opens the Image Information menu

MENU 1785 21 0x06F915EA Opens the menu

PREV 1785 22 0x06F916E9 Returns to the previous menu

ENTER 1785 23 0x06F917E8 Selects the current menu item

UP 1785 26 0x06F91AE5 Navigate up

DOWN 1785 29 0x06F91DE2 Navigate left

LEFT 1785 31 0x06F91FE0 Navigate right

RIGHT 1785 24 0x06F918E7 Navigate down

Locking the Keypad and IR Remote

32 Planar UltraRes Series User Manual

Locking the Keypad and IR Remote

You can lock the keypad and IR remote functionality on the display. To lock the

keypad, go to Main Menu -> Advanced Settings -> System Settings and select

Keypad Lock. To lock the IR remote, go to Main Menu -> Advanced Settings -> System

Settings and select IR Remote Lock.

Unlocking the Keypad and IR Remote

To unlock the keypad, press the following keys on the keypad in the order listed: UP,

UP, RIGHT, LEFT, DOWN. If the IR remote is unlocked, you can also unlock the keypad

by using the IR remote to go to Main Menu -> Advanced Settings -> System Settings

and uncheck Keypad Lock.

To unlock the IR remote, press the following keys on the IR remote in the order listed:

UP, UP, RIGHT, LEFT, DOWN. If the keypad is unlocked, you can also unlock the IR

remote by using the keypad to go to Main Menu -> Advanced Settings -> System

Settings and uncheck IR Remote Lock.

Changing the IR Remote Code Set

The IR remote code set transmitted by the remote and accepted by the display can

be configured. This is useful if there are multiple Planar displays and you would like

each remote to work only with one of the displays. It can also be used if IR

interference with another device, such as a DVD player, is occurring.

TOP 1785 30 0x06F91EE1 Selects the top line in the current menu

ZONE 1 1785 35 0x06F923DC Selects the input for Zone 1

ZONE 2 1785 36 0x06F924DB Selects the input for Zone 2

ZONE 3 1785 38 0x06F926D9 Selects the input for Zone 3

ZONE 4 1785 39 0x06F927D8 Selects the input for Zone 4

PIP MODE 1785 37 0x06F925DA Selects the Multi-Source View setting

PIP SWAP 1785 40 0x06F928D7 Swaps the main and PIP windows

HDMI 1 1785 41 0x06F929D6 Selects HDMI 1 for the current zone

HDMI 2 1785 42 0x06F92AD5 Selects HDMI 2 for the current zone

HDMI 3 1785 43 0x06F92BD4 Selects HDMI 3 for the current zone

HDMI 4 1785 44 0x06F92CD3 Selects HDMI 4 for the current zone

DP 1785 45 0x06F92DD2 Selects DP for the current zone

DVI 1785 46 0x06F92ED1 Not used

VGA 1785 47 0x06F92FD0 Not used

OPS 1785 48 0x06F930CF Selects OPS for the current zone

Remote Control

Button Name

Address Data

NEC Data From

Remote (Hex Code)

Description

Turning the Display On

Planar UltraRes Series User Manual 33

To change the IR code on the remote, use the following procedure:

1 Press and hold the CODE button on the remote control until the LED on the

remote lights solid red (approximately five seconds).

2 Enter a new five-digit code between 00000 and 65535. Include leading zeros for

codes with four or fewer digits; for example, enter 255 as 00255.

3 The LED turns off to confirm the code change. If you enter an invalid code, the

LED flashes for three or four seconds. Try again, entering a valid code.

Note: The code must match the IR Remote ID Code setting. See page 64.

Turning the Display On

1 Insert the power cord into the display and into the power outlet.

2 Ensure the AC switch is set to “—“.

3 Press the ON button on the remote or the power button on the keypad.

Turning the Display Off

With the power on, press the OFF button on the remote or the power button on the

keypad to put the LCD panel in a standby mode. To turn off power completely, turn

the AC switch to “O” or disconnect the AC power cord from the power outlet.

Note: The display may automatically turn off the backlight or enter standby mode if no

signal is present for a certain period of time. See the description of the Power Saving Mode

setting on page 46 for more information.

Adjusting the Volume

1 Using the remote, press the VOL + or VOL - to increase or decrease the volume.

You can also use the Up and Down keys on the remote and keypad to increase or

decrease the volume.

2 Press the MUTE button to temporarily turn off all sound. To restore the sound,

press the

MUTE button again.

Note: The analog audio out is variable. S/PDIF is fixed.

Selecting Layouts and Input Sources

34 Planar UltraRes Series User Manual

Selecting Layouts and Input Sources

With Planar MediaPlex Plus Processing, you can show one source at a time or multiple

sources simultaneously. Multiple layout options are available and can be selected

from the Inputs and Views Menu (see page 36). Once a layout has been designated,

you can assign sources to each of the zones in the layout. The selection of sources

must be made one at a time by assigning a current zone. To select the current zone,

you can navigate through the on-screen menu (see page 36). Alternatively, you can

use the remote or keypad as described next.

Remote

Press the Zone 1, Zone 2, Zone 3, or Zone 4 buttons on the remote. After selecting

the desired zone, you can press the source button (DP, HDMI 1, HDMI 2, HDMI 3,

HDMI 4, or OPS). This action will also select the active audio source.

For example, to change Zone 3 to OPS, press the Zone 3 button and then press the

OPS button.

Keypad

Press the SRC button. The input source will be toggled in the following order: HDMI 1,

HDMI 2, HDMI 3, HDMI 4, DP, OPS).

Note: Sources will toggle through the current zone, or last zone to be modified. Current

zones can only be re-assigned in the on-screen menu.

Navigating Through the Menus

Planar UltraRes Series User Manual 35

Navigating Through the Menus

1 With the power on, press MENU. The MAIN menu appears.

2 Within the menu, use , , ,  and ENTER to navigate through the menus and

adjust options.

3 Press PREV on the remote control, or MENU on the keypad, to return to the

previous menu. To exit the menu system, press MENU on the remote control, or

continue to press MENU on the keypad until the main menu is reached.

Inputs and Views Menu

36 Planar UltraRes Series User Manual

Inputs and Views Menu

This menu shows how the sources will be laid out on the screen based on the current

Multi-Source View and Advanced Layouts selections.

Multi-Source View

Select the Multi-Source View mode

Options: Single, Dual, Triple, Quad, PIP; Default: Single

Note: For the Advanced Layouts submenu, refer to page 37.

Note: You can only use 4K/60Hz in Single mode.

Zone 1

Select the source displayed in Zone 1

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 1

Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was

selected as another source, HDMI1 cannot be selected.

Zone 2

Select the source displayed in Zone 2

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 2

Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was

selected as another source, HDMI1 cannot be selected.

Inputs and Views Menu

Planar UltraRes Series User Manual 37

Advanced Layouts Submenu

This submenu defines the layouts for each multi-source view type.

Zone 3

Select the source displayed in Zone 3

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 3

Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was

selected as another source, HDMI1 cannot be selected.

Zone 4

Select the source displayed in Zone 4

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 4

Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was

selected as another source, HDMI1 cannot be selected.

Auto Scan Sources

Select whether the display will automatically scan for a valid source on any zone that

currently does not have a source

Options: On, Off; Default: Off

Dual

Select from two dual source layout options. The layout in orange will be the active

layout displayed when the Multi-Source View is set to Dual.

Triple

Select from five triple source layout options. The layout in orange will be the active

layout displayed when the Multi-Source View is set to Triple.

Inputs and Views Menu

38 Planar UltraRes Series User Manual

PIP

Select from four PiP (Picture-in-Picture) layouts. The layout in orange will be the active

layout displayed when the Multi-Source View is set to PiP.

PIP Size

Select the size of the PiP (Picture-in-Picture) window.

Image Adjust Menu

Planar UltraRes Series User Manual 39

Image Adjust Menu

This menu is used for making common image adjustments for the current zone.

Current Zone

The zone that is currently being adjusted. All of the settings in this menu are saved per

input. The zone’s corresponding input source is shown in the title bar, and the graphic

beneath that shows which zone is being adjusted in the current Multi-Source View

mode and Advanced Layout setting (if applicable).

The current zone can be changed via the menu or by using the ZONE 1-4 keys on the

remote control.

Note: Changing the Current Zone setting via the ZONE 1-4 keys also changes the Audio

Select setting.

Image Adjust Menu

40 Planar UltraRes Series User Manual

Brightness

Adjust the brightness value of the image

Range: 0~100; Default: 50

Contrast

Adjust the contrast of the image

Range: 0~100; Default: 50

Color

Adjust the saturation of the image

Range: 0~100; Default: 50

Tint

Adjust the hue of the image

Range: 0~100; Default: 50

Sharpness

Adjust the sharpness of the image. Higher numbers are sharper

Range: 0~10; Default: 5

Noise Reduction

Turn on noise reduction processing

Options: Off, Low, Medium, High; Default: Off

Diagnostic Color

Set the image to monochrome. This setting is for use in adjustments to a test pattern

and is not stored.

Options: Off, Red, Green, Blue; Default: Off

Color Space

Set the color space of the image

Options: REC601, REC709, RGB, RGB Video, Auto; Default: Auto

Color Temperature

Set the color temperature of the image

Options: 3200K, 5500K, 6500K, 7500K, 9300K, Native; Default: Native

Red Gain

Adjust the red gain of the image

Range: 0~200; Default: 100

Green Gain

Adjust the green gain of the image

Range: 0~200; Default: 100

Image Adjust Menu

Planar UltraRes Series User Manual 41

Blue Gain

Adjust the blue gain of the image

Range: 0~200; Default: 100

Red Offset

Adjust the red offset of the image

Range: 0~100; Default: 50

Green Offset

Adjust the green offset of the image

Range: 0~100; Default: 50

Blue Offset

Adjust the blue offset of the image

Range: 0~100; Default: 50

Gamma

Set the gamma of the image

Options: 1.5, 1.55, 1.6, 1.65, 1.7, 1.75, 1.8, 1.85, 1.9, 1.95, 2.0, 2.05, 2.1, 2.15, 2.2, 2.25, 2.3,

2.35, 2.4, 2.45, 2.5, 2.55, 2.6, 2.65, 2.7, 2.75, 2.8

Default: 2.2

Content Rotation

Rotate the image on the display

Options: None, 90, 180, 270; Default: None

Aspect Ratio

Set how the source is treated when the aspect ratio of the input is different than the

aspect ratio of the zone it is in. If the image does not fill the zone completely, the extra

margins are black.

Options: Auto, 16:9, 4:3, Fill Screen, Native, Letterbox; Default: Auto

Overscan

Set the percentage of the image to remove from each edge

Range: 0~20; Default: 0

Image Position

Move the image horizontally or vertically. The amount to move is measured in input

pixels.

Range: -1000~1000; Default: 0

Revert to Defaults

Reset all settings in the Image Adjust menu to their factory defaults for the current zone

only

Audio Menu

42 Planar UltraRes Series User Manual

Audio Menu

This menu enables you to make audio adjustments to the selected zone.

Note: Volume, Bass, Treble and Balance do not apply to the S/PDIF output.

Audio Select

The zone that is currently being adjusted and whose audio is being played. The zone’s

corresponding input source is shown in the title bar.

Options: Zone 1, Zone 2, Zone 3, Zone 4; Default: Zone 1

Note: Changing the Audio Select setting via the ZONE 1-4 keys also changes the Current

Zone setting.

Volume

Set the volume of the audio

Range: 0~100; Default: 50

Bass

Set the bass level

Range: 0~100; Default: 50

Note: This setting applies only to the internal speakers, and cannot be adjusted for the

Line Out connector.

Treble

Set the treble level

Range: 0~100; Default: 50

Note: This setting applies only to the internal speakers, and cannot be adjusted for the

Line Out connector.

Audio Menu

Planar UltraRes Series User Manual 43

Balance

Set the audio balance

Range: 0~100; Default: 50

Enable Internal

Speakers

Disable or enable the built-in speakers

Options: On, Off; Default: On

Mute

Mute or unmute the audio

Options: On or Off; Default: Off

Presets Menu

44 Planar UltraRes Series User Manual

Presets Menu

This menu enables you to save Inputs and Views settings, Image Adjust settings,

Audio settings, the Backlight Intensity setting, the Local Dimming setting, and Tiling

settings. You can save up to 10 presets using this menu (more can be saved via the

serial command interface). If a preset is saved, it will appear as “Preset 1”, “Preset 2”,

and so on. If it is not saved, it will appear as “<Empty>”.

Recall

Apply the setup from the selected preset

Range: Preset 1~Preset 10

Save

Save the current setup for later recall

Range: Preset 1~Preset 10

Delete

Delete the selected preset

Range: Preset 1~Preset 10

Advanced Settings Menu

Planar UltraRes Series User Manual 45

Advanced Settings Menu

Panel Brightness Submenu

Intensity

Set the intensity of the LCD backlight

Range: 0~100; Default: 75

Local Dimming

Turn on or off the local dimming function, if supported by the display

Options: On, Off; Default: On

Advanced Settings Menu

46 Planar UltraRes Series User Manual

Power Submenu

Auto Power On

Set whether the system will automatically leave standby mode after AC power is applied

Options: On, Off; Default: Off

Power Saving Mode

Set the action to take if there is no signal detected after the period of time selected by

the Power Saving Delay setting:

• Disabled: The display will remain on even if no signal is present.

• Low Power: The display will enter standby mode if no signal is detected after the

specified period of time.

• Wake on Signal: The display will enter a reduced power mode if no signal is

detected after the specified period of time. When in this state, the display will turn

on when a signal is detected or when any key is pressed on the keypad or IR remote.

Power Saving Delay

Set the number of minutes to delay before initiating the power saving mode action (if

any)

Options: 1 Minute, 5 Minutes, 15 Minutes, 30 Minutes, 60 Minutes; Default: 5 minutes

Power On Delay

Select the amount of time to delay before turning on the display. Depending on the

electrical capabilities at the installation site, it can be necessary to adjust the power on

sequence of the displays if there are multiple displays in the installation. Use this control

to ensure that each display will power on at a different time, avoiding such problems.

Options: 0-10 seconds, in 0.1 second increments; Default: 0 seconds

OPS Power Down Check

When this is enabled, the system will wait for a signal from the OPS module indicating it

has finished its power down sequence before going into standby

Options: Disable, Enable; Default: Enable

Advanced Settings Menu

Planar UltraRes Series User Manual 47

Network Submenu

The default static IP values are:

• IP Address: 192.168.12.12

• Subnet Mask: 255.255.255.0

• Default Gateway: 192.168.12.1

The static IP settings that you program will be used if a DHCP server cannot be found.

MAC Address

The MAC address of the system

IP Address

The current network address. You can use the number keys on the remote to enter this

information.

Subnet Mask

The current subnet mask. You can use the number keys on the remote to enter this

information.

Default Gateway

The current default gateway. You can use the number keys on the remote to enter this

information.

DNS Server

The current DNS server. You can use the number keys on the remote to enter this

information.

Note: The specified DNS server is used when Use Network Time is checked for the Set

Date and Time setting.

DHCP

Turn DHCP on or off

Options: On, Off; Default: On

Advanced Settings Menu

48 Planar UltraRes Series User Manual

Menus and Messages Submenu

Menu Position

Move the OSD menu to a different location on the screen

Options: Center, Upper Left, Upper Right, Lower Left, Lower Right; Default: Center

OSD Transparency

Set the transparency of the OSD so that the image behind it can be seen. Higher values

mean greater transparency.

Range: 0~5; Default: 0

OSD Timeout

Set the amount of time in seconds since the last keypress before the OSD menu

automatically closes. If set to Off, the menu never automatically closes.

Options: Off, 10 Seconds, 30 Seconds, 60 Seconds, 120 Seconds, 240 Seconds; Default:

60 Seconds

Allow Pop Up Messages

Suppress messages that pop up automatically. When set to No, the source status

message and the volume slider bar will not be displayed.

Options: Yes or No; Default: Yes

Allow Splash Screen

Enable or disable the splash screen during startup

Options: Enable or Disable; Default: Enable

OSD Rotation

Rotate the OSD menu so that it is readable if the display is mounted in portrait

orientation

Options: Landscape or Portrait; Default: Landscape

Advanced Settings Menu

Planar UltraRes Series User Manual 49

Schedule Submenu

Blank Screen Color

Select the color to display when there is no signal in a zone

Options: Black, White, Gray, Red, Green, Blue, Cyan, Magenta, Yellow

Default: Black

Advanced Settings Menu

50 Planar UltraRes Series User Manual

Set Date and Time

Set the internal system clock. If Use Network Time is unchecked, you can set the

following settings individually: Time Zone, Year, Month, Day, Date, Hour, and Minute.

Note: If Use Network Time is checked and DHCP is unchecked, the display will be unable

to obtain the network time unless a DNS server is programmed. This is done via the DNS

Server setting in the Network menu or the serial command interface.

Set Event 1~Event 20

Event Enabled: Turns on the event. If disabled, the settings are saved so that the event

can be re-enabled.

Frequency: The frequency of the event. Options are Daily, Weekly, Weekdays, Weekends.

Action: The action to take for the event. Options are Turn On, Turn Off, Recall, Panel

Brightness.

Data: The preset to recall when the Action is set to Recall, or the backlight setting when

the Action is set to Panel Brightness.

Advanced Settings Menu

Planar UltraRes Series User Manual 51

EDID Submenu

This menu specifies the EDID format and preferred timing for the selected connector.

Selected Connector

Set which connector is used

Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS, All

Program EDID

Program the EDID information for the selected connector based on the selections in the

EDID submenu

EDID Type

Set the EDID type to determine the base EDID used for the current connector:

• 4K60 selects an EDID format compliant with HDMI 2.0 and DP 1.2

• 4K30 selects an EDID format compliant with HDMI 1.4b and DP 1.1

• 1080P selects an EDID format compliant with HDMI 1.3 and DP 1.1

Options: 4K60, 4K30, 1080P

Horizontal Active

The number of active pixels in a line

Range: 0~4095

Advanced Settings Menu

52 Planar UltraRes Series User Manual

Vertical Active

The number of active lines in a field

Range: 0~4095

Vertical Refresh Rate

The number of fields per second rounded to the nearest Hz

Range: 0~120

Fully Specified

Determine how the final detailed timing is calculated. If disabled, it is calculated based on

Horizontal Active, Vertical Active, and Vertical Refresh Rate values. If enabled, it is

calculated based on all of the EDID values except for Vertical Refresh Rate.

Options: Disabled, Enabled

Note: This setting should only be enabled by advanced users.

Pixel Clock

The value of the pixel clock, in megahertz

Range: 0~600.00, in 0.01 increments

Horizontal Blanking

The number of non-active pixel clocks in a line

Range: 0~1023

Horizontal Front Porch

The number of pixel clocks in the horizontal front porch

Range: 0~1023

Horizontal Sync Width

The number of pixel clocks in the horizontal sync pulse

Range: 0~255

Vertical Blanking

The number of non-active lines in a field

Range: 0~255

Vertical Front Porch

The number of line times in the vertical front porch

Range: 0~255

Vertical Sync Width

The number of line times in the vertical sync

Range: 0~255

Advanced Settings Menu

Planar UltraRes Series User Manual 53

Advanced Color Submenu

This menu adjusts the color coordinates of the current zone. These controls are used

by advanced installers to achieve exact color point targets on the display. In some

cases, the target color coordinates may not be achievable. In this case, an asterisk (*)

will appear next to the color coordinate value.

Note: The white color point should be adjusted before adjusting the other color points.

Revert to Factory

Reset the EDID type and timings to the default values for the selected connector

Advanced Settings Menu

54 Planar UltraRes Series User Manual

Current Zone

The zone that is currently being adjusted. All of the settings in this menu are saved per

zone, and all color coordinate values are also saved per Color Gamut setting. The zone’s

corresponding input source is shown in the title bar, and the graphic beneath that shows

which zone is being adjusted in the current Multi-Source View mode and Advanced

Layout setting (if applicable).

The current zone can be changed via the menu or by using the ZONE 1-4 keys on the

remote control.

Note: Changing the Current Zone setting via the ZONE 1-4 keys also changes the Audio

Select setting.

White x

Adjust the x coordinate of the white color point

Range: 0.000-0.800

White y

Adjust the y coordinate of the white color point

Range: 0.000-0.800

Red x

Adjust the x coordinate of the red color point

Range: 0.000-0.800

Red y

Adjust the y coordinate of the red color point

Range: 0.000-0.800

Green x

Adjust the x coordinate of the green color point

Range: 0.000-0.800

Green y

Adjust the y coordinate of the green color point

Range: 0.000-0.800

Blue x

Adjust the x coordinate of the blue color point

Range: 0.000-0.800

Blue y

Adjust the y coordinate of the blue color point

Range: 0.000-0.800

Advanced Settings Menu

Planar UltraRes Series User Manual 55

Cyan x

Adjust the x coordinate of the cyan color point

Range: 0.000-0.800

Cyan y

Adjust the y coordinate of the cyan color point

Range: 0.000-0.800

Magenta x

Adjust the x coordinate of the magenta color point

Range: 0.000-0.800

Magenta y

Adjust the y coordinate of the magenta color point

Range: 0.000-0.800

Yell ow x

Adjust the x coordinate of the yellow color point

Range: 0.000-0.800

Yell ow y

Adjust the y coordinate of the yellow color point

Range: 0.000-0.800

Copy to All Zones

Copy the color coordinate settings for the current zone and the current Color Gamut

setting to all other zones

Revert to Defaults

Reset the color coordinate settings for the current zone and the current Color Gamut

setting to their default values

Advanced Settings Menu

56 Planar UltraRes Series User Manual

Tiling Submenu

This menu contains controls for using multiple UltraRes displays in a tiled

configuration. This is useful when trying to display one image across multiple

displays. In addition to setting up the width and height of the tiled wall, each display

must have its position within the tiled wall properly selected. Refer to the diagrams

below for example setting values in a 3 x 4 tiled wall.

Note: When using the Content Rotation feature, the Tiling settings must be adjusted

differently in order to display the image properly. Refer to the examples below.

Example 1: 0 Degree Rotation, Wall Width = 3, Wall Height = 4

Unit Row 1

Unit Column 1

Unit Row 1

Unit Column 2

Unit Row 1

Unit Column 3

Unit Row 2

Unit Column 1

Unit Row 2

Unit Column 2

Unit Row 2

Unit Column 3

Unit Row 3

Unit Column 1

Unit Row 3

Unit Column 2

Unit Row 3

Unit Column 3

Unit Row 4

Unit Column 1

Unit Row 4

Unit Column 2

Unit Row 4

Unit Column 3

Advanced Settings Menu

Planar UltraRes Series User Manual 57

Example 2: 180 Degree Rotation, Wall Width = 3, Wall Height = 4

Unit Row 4

Unit Column 3

Unit Row 4

Unit Column 2

Unit Row 4

Unit Column 1

Unit Row 3

Unit Column 3

Unit Row 3

Unit Column 2

Unit Row 3

Unit Column 1

Unit Row 2

Unit Column 3

Unit Row 2

Unit Column 2

Unit Row 2

Unit Column 1

Unit Row 1

Unit Column 3

Unit Row 1

Unit Column 2

Unit Row 1

Unit Column 1

Advanced Settings Menu

58 Planar UltraRes Series User Manual

Example 3: 90 Degree Rotation, Wall Width = 4, Wall Height = 3

Unit Row 3

Unit Column 1

Unit Row 2

Unit Column 1

Unit Row 1

Unit Column 1

Unit Row 3

Unit Column 2

Unit Row 2

Unit Column 2

Unit Row 1

Unit Column 2

Unit Row 3

Unit Column 3

Unit Row 2

Unit Column 3

Unit Row 1

Unit Column 3

UnitRow3

UnitColumn4

UnitRow2

UnitColumn4

UnitRow1

UnitColumn4

Advanced Settings Menu

Planar UltraRes Series User Manual 59

Example 4: 270 Degree Rotation, Wall Width = 4, Wall Height = 3

UnitRow1

UnitColumn4

UnitRow2

UnitColumn4

UnitRow3

UnitColumn4

UnitRow1

UnitColumn3

UnitRow2

UnitColumn3

UnitRow3

UnitColumn3

UnitRow1

UnitColumn2

UnitRow2

UnitColumn2

UnitRow3

UnitColumn2

UnitRow1

UnitColumn1

UnitRow2

UnitColumn1

UnitRow3

UnitColumn1

Advanced Settings Menu

60 Planar UltraRes Series User Manual

Tiling Enabled

When enabled, the tiling parameters in the menu are used

Options: Disable, Enable; Default: Disable

Wall Width,

Wall Height

Select the width and height of the tiled wall

Default: Width=1, Height=1

Unit Column,

Unit Row

Selects the location of the current display within the tiled wall

Default: Column=1, Row=1

Frame Compensation

When enabled, the image is scaled to compensate for the width of the display’s bezel,

using the Frame Width and Frame Height parameters. See "Frame Compensation

Examples" on page 61.

Options: Disable, Enable; Default: Disable

Frame Width,

Frame Height

Selects how many lines/pixels are removed from the image to compensate for the

display’s bezel

Advanced Settings Menu

Planar UltraRes Series User Manual 61

Frame Compensation Examples

Below are examples with the Frame Compensation feature enabled (left) and

disabled (right). Note that the eagle’s eye is noticeably different when Frame

Compensation is disabled.

Advanced Settings Menu

62 Planar UltraRes Series User Manual

Test Patterns Submenu

This menu selects a test pattern to show on the display for diagnostic purposes.

Test Patterns

Options: Black, Gray, White, Red, Green, Blue, Magenta, Yellow, Cyan, Gray Ramp, Red

Ramp, Blue Ramp, Color Bar, Checkerboard

Advanced Settings Menu

Planar UltraRes Series User Manual 63

System Settings Submenu

Touch Control

Set where the USB commands from the touch panel is routed:

• OPS routes the touch USB commands to the OPS module

• External routes the touch USB command to the USB-B connector

• Auto routes the touch USB commands to the OPS module if the OPS source is

selected; otherwise, they are connected to the USB-B connector

Enable Status LED

When enabled, the status LEDs on the back of the display behave as indicated on

page 28. When disabled, the status LEDs are always turned off.

Options: Disable, Enable; Default: Enable

Pixel Orbit

Create slight frame motion to help avoid image retention

Options: Enable, Disable; Default: Disable

MEMC

Enable motion estimation motion compensation (frame interpolation). This improves

smoothness for fast motion video content.

Options: Off, Low, Medium, High; Default: Off

DisplayPort Type

Set the version of DisplayPort that is used by the system

Options: 1.1, 1.2; Default: 1.2

Advanced Settings Menu

64 Planar UltraRes Series User Manual

Keypad Lock

Lock or unlock the keypad. When it is enabled, all keypad presses will be ignored.

Options: Enable, Disable; Default: Disable

IR Remote Lock

Lock or unlock the remote control. When it is enabled, all remote control presses will be

ignored.

Options: Enable, Disable; Default: Disable

IR Remote ID Code

Selects the IR remote code set accepted by the display

Options: 00000-65535; Default: 01785

Save All Settings to USB

Save all settings in the display to a USB flash drive. The saved file will be named

Planar-settings.bin and will be saved in the root folder of the USB flash drive.

Note: A USB flash drive must be inserted into the USB-A connector prior to using this

feature. The USB flash drive must be formatted as FAT32. This feature will not work with

the NTFS file system.

Restore All Settings

from USB

Restores all settings in the display from a USB flash drive. The settings file must be named

Planar-settings.bin and must be located in the root folder of the USB flash drive.

Note: A USB flash drive must be inserted into the USB-A connector prior to using this

feature. The USB flash drive must be formatted as FAT32. This feature will not work with

the NTFS file system.

Save Diagnostics to USB

Save a diagnostic report to a USB flash drive to help Planar Technical Support

troubleshoot any issues. The saved file will be named Planar-diagnostics.bin and will be

saved in the root folder of the USB flash drive.

Note: A USB flash drive must be inserted into the USB-A connector prior to using this

feature. The USB flash drive must be formatted as FAT32. This feature will not work with

the NTFS file system.

Factory Reset

Return the saved settings in a system to their factory defaults

Firmware Update

Update the firmware for the display. Refer to the instructions on the firmware release

package for more information.

Information Menu

Planar UltraRes Series User Manual 65

Information Menu

System Information Submenu

This menu displays version information for all programmable parts in the system. It

also contains the model and serial number.

Information Menu

66 Planar UltraRes Series User Manual

Image Information Submenu

This menu displays image details for the current zone. If more than one zone is

available, you can change zones by setting the Current Zone option.

Information Menu

Planar UltraRes Series User Manual 67

Error Log Submenu

This menu displays a chronological list of system errors that have occurred. For a list

of possible errors, see "Error Codes" on page 92.

Using the Touch Screen

68 Planar UltraRes Series User Manual

Using the Touch Screen

You can use the touch screen to control your Windows, Mac, or Linux operating

system. The Planar UltraRes Series is HID compliant, delivering up to 12 points of

touch on both Windows and Linux without a driver. To achieve greater than 12 points

of touch on a Planar UltraRes Touch display, a driver will need to be installed on the

operating system. Drivers for Windows and Linux can be found on

http://www.planar.com/support and on the USB flash drive included with the display.

Single touch only is supported for Mac operating systems. There is no driver required

to enable Mac support.

Note: Ensure that you have installed the USB cable on the display to a computer.

Note: If an OPS PC is installed in the OPS slot, the OPS PC will automatically be connected

internally to the touch system. The touch functionality is configurable via the Touch Control

setting.

Touchscreen MultiTouch Driver Installation

1 With the PC on, plug in the USB memory stick to the USB port on your PC.

2 Locate and open the USB drive.

3 Double-click on the “mt_driver_kit [xxxxxx].exe” to install the driver.

4 Follow installation prompts until driver installation is complete.

Once driver installation is complete, the touchscreen is ready for use.

Touchscreen (PQLabs) MultiTouch Platform Content

The PQLabs Software is used for troubleshooting and calibration. The different

menus are described below.

1 On the PC, select the Start menu, All Programs and then PQLabs Software.

2 Click on “MultiTouch Platform” to open the PQLabs MultiTouch Platform window.

Touchscreen Information

• Serial Number: Displays the serial number of the connected touchscreen.

• Firmware Version: Displays the firmware version of the touchscreen selected

under the “Serial Number” dropdown menu.

• Touch Points: Displays the number of touch points for which the touchscreen is

capable.

• Status: Displays the current status of the touchscreen.

Uninstalling the MultiTouch Driver

Planar UltraRes Series User Manual 69

Calibration

• Calibration: Starts a 4-point calibration of the touchscreen. Perform the

programmed touchscreen calibration process. At the conclusion of the

calibration routine your touchscreen device is ready to use and will perform

with accurately positioned touch points.

• Reset Calibration: Resets calibration to factory default settings.

Utility

• Diagnose: Starts the “MultiTouchDoctor” program. This can be used to

troubleshoot issues with the touchscreen.

Options

• Default settings on options have the following programs enabled:

Tuio Support, Flash Tuio Support, Handwriting Optimization, Enable Windows

Native Touch, Enable Mouse/Keyboard Simulation, and Launch When Windows

Starts Up.

• Flexible Scan Rate is at a default setting.

Uninstalling the MultiTouch Driver

1 On the PC, select the Start menu, All Programs and the PQLabs Software.

2 Click on the MultiTouch Driver.

3 Select the Uninstall option.

Planar UltraRes Series User Manual 70

Planar UltraRes Remote

Monitoring Software

Planar UltraRes Remote Monitoring is a software tool that displays information about

the display via a web browser. It is used primarily to access the settings in the OSD as

well as provides some additional features.

Remote Monitoring Home

Launch a web browser. Enter the IP address shown in the Network menu (see

page 47). If successful, you should see the Remote Monitoring System Information

page.

Remote Monitoring System Information

This page displays version information for all programmable parts in the system. It

also contains the model and serial number.

For the OSD equivalent, refer to "System Settings Submenu" on page 63.

Remote Monitoring Inputs and Views

Planar UltraRes Series User Manual 71

Remote Monitoring Inputs and Views

This page shows how the sources will be laid out on the screen based on the current

Multi-Source View and Advanced Layouts selections.

For the OSD equivalent, refer to "Inputs and Views Menu" on page 36.

Remote Monitoring Audio

72 Planar UltraRes Series User Manual

Remote Monitoring Audio

This page enables you to make audio adjustments to the selected zone.

Note: Volume, Bass, Treble and Balance do not apply to the S/PDIF output.

For the OSD equivalent, refer to "Audio Menu" on page 42.

Remote Monitoring Presets

Planar UltraRes Series User Manual 73

Remote Monitoring Presets

This page enables you to save Inputs and Views settings, Image Adjust settings,

Audio settings, the Backlight Intensity setting, the Local Dimming setting, and Tiling

settings. You can save up to 64 presets using this page (more can be saved via the

serial command interface). Only presets that contain saved data are shown in the

table, with buttons to recall or delete the corresponding preset.

The controls below the table enable you to save a new preset, or overwrite an

existing preset with the current display settings. To save or overwrite a preset, enter

the preset number to save or overwrite, optionally enter a custom name for the

preset, and then click the Save button.

For the OSD equivalent, refer to "Presets Menu" on page 44.

Remote Monitoring Panel Brightness and Power

74 Planar UltraRes Series User Manual

Remote Monitoring Panel Brightness and Power

This page enables you to make adjustments to the brightness and power settings.

For the OSD equivalents, refer to "Panel Brightness Submenu" on page 45 and "Power

Submenu" on page 46.

Remote Monitoring Notifications

Planar UltraRes Series User Manual 75

Remote Monitoring Notifications

This page enables you to send email notifications on certain events.

Note: Obtain this information from your ISP or network administrator.

The options under Email Account Settings are:

• SMTP Server: The name of the outgoing SMTP server. Obtain this information

from your ISP.

• Connection Encryption: Selects the appropriate encryption method required

by the SMTP server.

• Port: Selects the port that the SMTP server uses.

• Authentication: Use Auto unless directed by your ISP or network administrator.

• User Name: Login username for the SMTP server.

• Password: Login password for the SMTP server.

• Email From Address: The email address that will be shown in the “From:” field

of the notification emails.

Remote Monitoring System Settings

76 Planar UltraRes Series User Manual

The options under Notification Events are:

• Power On/Off: Occurs when standby mode is entered and when the display is

powered on.

• System Error: Occurs when the display has detected an error within the

system.

• Source Detect: Occurs when the display detects and displays a new input

signal.

• Source Lost: Occurs when the current input signal is no longer detected.

• Source Selected: Occurs when a different input source is selected for any of the

zones.

Note: Each event can be sent to one or more recipients. To add multiple email addresses,

separate them by a space.

• Test Email: Sends a test of the selected email notification. This is useful for

verifying that your email account settings are setup correctly. If the test email

fails, you can use the View Last 10 Log Messages button to get more detailed

information about the failure.

Remote Monitoring System Settings

This page enables you to make adjustments to a variety of system settings.

For the OSD equivalent, refer to "System Settings Submenu" on page 63.

Remote Monitoring Access Control

Planar UltraRes Series User Manual 77

Remote Monitoring Access Control

This page enables you to limit the ability to access certain features in the web server

by password protecting them.

All functions other than the following require Admin level access:

• Power On/Off

• System Information

• Inputs and Views

• Multi-Source View

• Zone inputs

• Presets

•Recall

•Audio

• Volume

•Mute

• Panel Brightness and Power

• Panel Brightness

With the exception of System Information, all functions listed above require User

level access.

If no password is set for either access level, all functions can be accessed. By default,

there are no passwords for either access level.

Planar UltraRes Series User Manual 78

External Control

In addition to using the Planar UltraRes remote control and display, there are other

methods of controlling the Planar UltraRes display externally:

• Using a serial link to send ASCII commands and to receive responses to those

commands. The same set of commands can be sent over RS-232, USB, TCP or

UDP. See the Planar UltraRes Series RS232 User Manual for more information.

• Using discrete infrared (IR) codes to program a third-party remote control. See

"IR Command Protocol" on page 30.

• Using the Planar UltraRes Remote Monitoring software to access the settings in

the OSD as well as some additional features via a web browser. See "Planar

UltraRes Remote Monitoring Software" on page 70.

Planar UltraRes Series User Manual 79

Signal Compatibility

Signal

Type

Resolution

Frame rate

(Hz)

Line Rate

(kHz)

Pixel Rate

(MHz)

HDMI 1-2, OPS

HDMI 3-4

DisplayPort

References

PC 640x48059.9431.46925.175xxxVESA DMT, CEA-861-F Format 1

640x48072 37.86131.500xxxVESA DMT

640x48074.9937.50031.500xxxVESA DMT

640x48085 43.26936.000xxxVESA DMT

800x60060.3237.89040.000xxxVESA DMT

800x60072 48.07750.000xxxVESA DMT

800x60075 46.87549.500xxxVESA DMT

800x60085.0653.67456.250xxxVESA DMT

848x48059.65929.83031.500xxxVESA CVT

848x48074.76937.68441.000xxxVESA CVT

848x48084.75142.96946.750xxxVESA CVT

1024x76860 48.36365.000xxxVESA DMT

1024x76870 56.47675.000xxxVESA DMT

1024x76875.0360.02378.750xxxVESA DMT

1024x76885.0368.67794.500xxxVESA DMT

1152x86470.01263.85194.500xxxVESA DMT

1152x86475 67.500108.000xxxVESA DMT

1152x86484.99977.094121.500xxxVESA DMT

1280x76849.92939.59365.250xxxVESA CVT

1280x76859.99547.39668.250xxxVESA CVT-R

1280x76860 47.77679.500xxxVESA CVT

1280x76874.89360.289102.250xxxVESA CVT

1280x76884.83768.633117.500xxxVESA CVT

1280x96060 60.000108.000xxxVESA DMT

1280x96075 75.000126.000xxxVESA DMT

1280x96085.00285.938148.500xxxVESA DMT

1280x102460.0263.981108.000xxxVESA DMT

1280x102475.0279.976135.000xxxVESA DMT

1280x102485.0291.146157.500xxxVESA DMT

1360x76860 47.71285.500xxxVESA DMT

Signal Compatibility

80 Planar UltraRes Series User Manual

PC 1400x105049.96554.113100.000xxxVESA CVT

1400x105060 64.7101.00xxxVESA CVT-R

1400x105060 65.317121.750xxxVESA CVT

1400x105074.86782.278156.000xxxVESA CVT

1600x120060 75.000162.000xxxVESA DMT

1920x108049.92955.621141.500xxxVESA CVT

1920x108059.96367.158173.000xxxVESA CVT

1920x108059.95066.587138.500xxxVESA CVT-R

1920x120049.93261.816158.250xxxVESA CVT

1920x120059.95074.038154.000xxxVESA CVT-R

1680x105049.97454.121119.500xxxVESA CVT

1680x105059.95465.290146.250xxxVESA CVT

1920x216060 135.000297.000xxxCEA-861-F, VIC 16, with vertical

parameters doubled

2560x144059.95188.787241.500xxxVESA CVT-R

2560x160059.97298.713268.500xxxVESA CVT-R

3840x216024 52.438209.750xxxVESA CVT-R

3840x216030 65.688262.750xxxVESA CVT-R

3840x2160 50 110.500 442.000 x x VESA CVT-R

3840x2160 60 133.313 533.250 x x VESA CVT-R

Apple Mac 640x480 66.59 x x x

832x624 75.087 49.107 55.000 x x x

1024x768 59.278 48.193 64.000 x x x

1024x768 74.927 60.241 80.000 x x x

1152x870 75.062 68.681 100.000 x x x

SDTV 480i 60 xxxSMPTE 125M, CEA-861-F Formats 6 & 7

576i 50 xxxITU-R BT.601, CEA-861-F Formats 21 &

EDTV 480p 60 31.46927.000xxxITU-R BT.1358, CEA-861-F Format 17 &

576p 50 31.25027.000xxxSMPTE 125M, CEA-861-F Format 6 & 7

Signal

Type

Resolution

Frame rate

(Hz)

Line Rate

(kHz)

Pixel Rate

(MHz)

HDMI 1-2, OPS

HDMI 3-4

DisplayPort

References

Signal Compatibility

Planar UltraRes Series User Manual 81

HDTV 1080i 50 28.12574.500xxxSMPTE 274M, CEA-861-F Format 20

1080i 60 33.75074.250xxxSMPTE 274M, CEA-861-F Format 5

720p 50 37.50074.250xxxSMPTE 296M, CEA-861-F Format 19

720p 60 45.00074.250xxxSMPTE 296M, CEA-861-F Format 4

1080p 24 27.00074.250xxxSMPTE 274M, CEA-861-F Format 32

1080p 25 28.12574.250xxxSMPTE 274M, CEA-861-F Format 33

1080p 30 33.75074.250xxxSMPTE 274M, CEA-861-F Format 34

1080p 50 56.250148.500xxxSMPTE 274M, CEA-861-F Format 31

1080p 60 67.500148.500xxxSMPTE 274M, CEA-861-F Format 16

UHDTV3840x216024 54.000297.000xxxCEA-861-F Format 93, HDMI 1.4b VIC 1

3840x216025 56.250297.000xxxCEA-861-F Format 94, HDMI 1.4b VIC 2

3840x216030 67.500297.000xxxCEA-861-F Format 95, HDMI 1.4b VIC 3

3840x2160 50 67.500 297.000 x CEA-861-F Format 96, 4:2:0 sub-

sampling

3840x2160 50 135.000 594.000 x x CEA-861-F Format 96

3840x2160 60 67.500 297.000 x CEA-861-F Format 97, 4:2:0 sub-

sampling

3840x2160 60 135.000 594.000 x x CEA-861-F Format 97

Signal

Type

Resolution

Frame rate

(Hz)

Line Rate

(kHz)

Pixel Rate

(MHz)

HDMI 1-2, OPS

HDMI 3-4

DisplayPort

References

Planar UltraRes Series User Manual 82

Color Subsampling

Support

Video Timing Input

RGB 4:4:4

Supported

YUV 4:4:4

Supported

YUV 4:2:2

Supported

YUV 4:2:0

Supported

4K @ 50/60 Hz DP x x x

4K @ 50/60 Hz HDMI 1-2, OPS x x x x

4K @ 50/60 Hz HDMI 3-4

All Other

Supported

Timings

Any x x x

Planar UltraRes Series User Manual 83

Specifications

Item UR7551-MX

UR7551-MX-ERO

UR7551-MX-ERO-T

UR8651-MX

UR8651-MX-ERO

UR8651-MX-ERO-T

UR9851

UR9851-ERO

UR9851-ERO-T

LCD Panel

Resolution 3840 x 2160

Aspect Ratio 16:9

Screen Size 75" 86" 98"

Orientation Landscape/Portrait

Brightness (Typ.) 500 cd/m

Contrast Ratio

(local dimming

enabled)

20000:1

Contrast Ratio

(local dimming

disabled)

1200:1 1200:1 1300:1

Viewing Angle

(Typ.)

178

Response Time

(Typ.)

6ms 8ms 8ms

Color Gamut 72% NTSC

Display Color 1.07 billion

(10 bit depth)

Connectivity

Standard Inputs DisplayPort 1.2, HDMI 2.0 x 2,

HDMI 1.4 x 2, OPS

Audio Output Line out, S/PDIF

Control and

Monitoring

LAN RJ45, RS232 In, IR, Keypad, Planar® UltraRes™ App

Mechanical

Display

Dimensions

(Unmounted and

Mounted)

Standard/ERO™:

66.5" x 38.1" x 3.4"

(1690mm x 968mm x

86.6mm)

Touch

67.9" x 39.5" x 3.86"

(1724mm x 1003mm x

98.1mm)

Standard/ERO™:

76.3" x 43.6" x 3.41"

(1937mm x 1108mm x

86.6mm)

Touch

77.6" x 45.0" x 3.86"

(1972mm x 1143mm x

98.1mm)

Standard/ERO™:

86.7" x 49.5" x 3.6"

(2203 mm x

1258 mm x 93 mm)

Touch:

87.6" x 50.4" x 4.1"

(2225 mm x

1280 mm x 104 mm)

Bezel Width Standard/ERO: 0.8" (20

mm)

Touch: 1.5" (37.7mm)

Standard/ERO: 0.82"

(20.9mm)

Touch: 1.5" (38.2mm)

Standard/ERO: 0.9" (22

mm)

Touch: 1.3" (33 mm)

Specifications

84 Planar UltraRes Series User Manual

Display Weight Standard: 165 lbs (75

kg)

ERO: 186 lbs (84 kg)

Touch: 207 lbs (94 kg)

Standard: 184 lbs (84

kg)

ERO: 201 lbs (92 kg)

Touch: 234 lbs (107 kg)

Standard: 255 lbs (115

kg)

ERO: 305 lbs

(138 kg)

Touch: 330 lbs

(150 kg)

Mounting Planar Profile Mounting

System or VESA

400 x 400 mm

Planar Profile Mounting System or VESA

600 x 400 mm

Wall Mount

Weight

Landscape: 21 lbs (9.5

kg)

Portrait: 17 lbs (7.7 kg)

Landscape: 23 lbs (10.4

kg)

Portrait: 18 lbs (8.2 kg)

Landscape: 24.7 lbs

(11.2 kg)

Portrait: 19.0 (8.6 kg)

Fanless Yes

Speakers 10W x 2 built-in

Usage

Recommended

Usage

24x7

Backlight E-LED E-LED D-LED

Backlight Life 30,000 hours min

Power Source

Power

Consumption

(Typ.)

200W 230W 410W

BTUs/hr (Typ.) 200W x 3.42 BTU = 684

BTU/hr

230W x 3.42 BTU = 787

BTU/hr

410W x 3.42 BTU = 1402

BTU/hr

Standby Power

Consumption

<1.2W

Input Voltage/

Frequency

AC 100V~240V;

50-60 Hz

Environment

Storage

Temperature

Min -4°F ~ Max 140° F (-20°C ~ 60°C)

Operating

Temperature

Min 32°F ~

Max 104°F

(0 ~ 40°C) at up to

1500 m;

Min 32°F ~

Max 95°F (0 ~ 35°C) at

up to 3000 m

Min 32°F ~ Max 95°F (0 ~ 35°C) at up to 1500 m;

Min 32°F ~ Max 86°F (0 ~ 30°C) at up to 3000 m

Humidity 20~85% RH

Approvals FCC Class A, cTUVus, CE

Item UR7551-MX

UR7551-MX-ERO

UR7551-MX-ERO-T

UR8651-MX

UR8651-MX-ERO

UR8651-MX-ERO-T

UR9851

UR9851-ERO

UR9851-ERO-T

Specifications

Planar UltraRes Series User Manual 85

ERO (ERO and ERO-T models only)

Surface Treatment Anti-glare (AG) Anti-reflective (AR)

Glass Type 2mm Corning® Gorilla® Glass 3mm soda-lime

Touch (ERO-T models only)

Touch Technology IR

Supporting OS Windows 7, 8, 10, Vista, XP, Mac OSX, and Linux

Item UR7551-MX

UR7551-MX-ERO

UR7551-MX-ERO-T

UR8651-MX

UR8651-MX-ERO

UR8651-MX-ERO-T

UR9851

UR9851-ERO

UR9851-ERO-T

Planar UltraRes Series User Manual 86

Dimensions

UR7551-MX

UR7551-MX Touch

Planar UltraRes Series User Manual 87

UR7551-MX Touch

UR8651-MX

88 Planar UltraRes Series User Manual

UR8651-MX

UR8651-MX Touch

Planar UltraRes Series User Manual 89

UR8651-MX Touch

UR9851

90 Planar UltraRes Series User Manual

UR9851

UR9851 Touch

Planar UltraRes Series User Manual 91

UR9851 Touch

Planar UltraRes Series User Manual 92

Troubleshooting During

Installation

This section includes troubleshooting information about different issues you may

encounter during the installation process or after your display has been running for

some time. If you are not able to solve your issue in this section, please contact

Planar’s Technical Support team for assistance.

Error Codes

To see the last 50 errors that have occurred, select the Error Log tab in the OSD (MAIN

MENU > INFORMATION > ERROR LOG), as shown below.

Possible error codes include:

• Power supply 1 issue

• Power supply 2 issue

• Power supply 3 issue

• Calibration EEPROM board disconnected

Symptoms, Possible Causes and Solutions

Planar UltraRes Series User Manual 93

Note the following:

• One power supply failure will limit the backlight intensity to 50% maximum and

two power supply failures will shut off the display.

• Power supply 3 issues do not apply to the 75” and 86” models.

Symptoms, Possible Causes and Solutions

Below are different symptoms that you might encounter as you install your Planar

UltraRes display. First look at the different symptoms to see if you can find your issue.

And then look at the possible cause and try the suggested solution(s). If you still are

not able to resolve your issue, please contact Planar’s Technical Support Department.

Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz

Solution

Make sure that your graphics card can support a 4K output. See "Supported Graphics

Cards" on page 25 for a list of the current graphics cards that Planar supports for the

Planar UltraRes Series displays.

Solution

Confirm that you are using a DisplayPort output. You can’t use a DisplayPort-to-HDMI

adapter to output 4K content.

Solution

Make sure you are using a high-speed HDMI cable. Standard HDMI cables might work

but are not guaranteed.

Solution

Verify that the selected EDID Type setting in the OSD is 4K60 or 4K30. If you change

the EDID setting, you may need to disconnect and reconnect the cable.

Solution

If you are trying to use 4K @ 60 Hz on HDMI, the display must be connected to

HDMI 1 or HDMI 2.

Solution

If you are trying to display 4K @ 60 Hz on HDMI 1 or HDMI 2, the Multi-Source View

setting must be Single.

Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz

94 Planar UltraRes Series User Manual

Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz

Possible Cause

The connector overmold is too large, which can cause the pins not to contact

properly on some cards.

Solution

If using DisplayPort, make sure the connector overmold isn’t too large.

Symptom: Can’t Select OPS or HDMI 1

Solution

The OPS and HDMI sources cannot be viewed at the same time. If your Multi-Source

View setting is not Single, and you select OPS in a zone, any zones that are showing

HDMI 1 will automatically change to OPS. Conversely, if you select HDMI 1 in a zone,

any zones that are currently showing OPS will automatically change to HDMI 1.

Overmold

is too wide

Overmold is

within

specification

Symptom: IR Isn’t Working Properly

Planar UltraRes Series User Manual 95

Symptom: IR Isn’t Working Properly

Possible Cause

The wired IR module may not be fully connected.

Solution

Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as

possible.

Possible Cause

The wired IR module cable is not being used.

Solution

Make sure that the wired IR module cable is being used.

Planar UltraRes Series User Manual 96

Accessing Planar’s

Technical Support

Website

Visit http://www.planar.com/support for the following support documents and

resources:

• User Manual

• RS232 User Manual

• Touch screen drivers

• Standard warranties

• Planar support hotline number and email

Planar UltraRes Series User Manual i

Index

adjusting volume, 33

advanced settings menu, 45

audio menu, 42

avoiding temporary image retention, 4

cleaning the display, 6

codes, error, 92

color subsampling, 82

connecting

touch screen, 68

control, external, 78

dimensions, 86

display

installing, 10

error codes, 92

external control, 78

image adjust menu, 39

information menu, 65

input source

selecting, 34

inputs and view menu, 36

installation

before you build, 10

of display on a wall, 11

of LCD, 10

OPS expansion slot, 24

safety precautions, 3

introduction, 1

IR codes, using, 30

IR commands

for Planar UltraRes, 30

protocol, 30

IR not working, 95

kickstand bracket

using, 21

LCD

installation, 10

mounts, 7

LCD display, 7

locking, 32

menus

advanced settings, 45

audio, 42

image adjust, 39

information, 65

inputs and views, 36

presets, 44

using, 35

mounting template for LCD mounts, 7

navigating menus, 35

normal usage guidelines, 5

OPS expansion slot

installation, 24

optional

Index

ii Planar UltraRes Series User Manual

LCD mounts, 7

mounting template, 7

using the kickstand bracket, 21

osd menus, 32, 35

unlocking, 32

package contents, 7

Planar UltraRes display

installing on a wall, 11

troubleshooting via error codes, 92

presets menu, 44

recommended usage, 4

remote control

using, 29

safety

during installation, 3

information, 2

precautions, 2

precautions during use, 4

selecting input source, 34

service plans, ii

signal compatibility, 79

specifications, 83

subsampling

color, 82

supported timings, 79

temporary image retention

avoiding, 4

definition, 4

timings, 79

TIR

see temporary image retention

touchscreen

using the touchscreen, 68

troubleshooting, 92

during installation, 92

error codes in Planar UltraRes, 92

symptoms, 93

turning off the displays, 33

turning on the displays, 33

using the kickstand bracket, 21

using the remote, 29

volume, 33

warranty

information, ii

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