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12 Indoor Unit
Maintenance and Service
Smart functions
Using LG ThinQ Application
Things to check before using LG ThinQ
• For appliances with the or ThinQ logo
1
Check the distance between the appliance and
the wireless router (Wi-Fi network).
• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail
2
Turn off the Mobile data or Cellular Data on your
smartphone.
• For iPhones, turn data off by going to Settings
→ Cellular → Cellular Data.
3
Connect your smartphone to the wireless router.
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can make the
wireless network service run slowly.
• The appliance cannot be registered due to problems
with the wireless signal transmission.
Unplug the appliance and wait about a minute before
trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
• Smartphone user interface (UI) may vary depending
on the mobile operating system (OS) and the
manufacturer.
• If the security protocol of the router is set to WEP,
you may fail to set up the network. Please change it
to other security protocols (WPA2 is recommended)
and register the product again.
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