User Manual Philips 50PUS6203/12 Ultra Slim 4k Uhd Led Smart Tv

Situation
- The TV set will automatically revert its picture or audio settings to default settings after some time.
Answer
- Please make sure that the TV is not switched to shop mode. One of the shop mode characteristics is that the TV will automatically revert its Picture / Audio settings to a set of predefined values. The TV does this to ensure it is running with optimal settings during its exhibition in the shop.
To check or change the mode go to:
[General settings]> [Location]> [Home/Shop]

Verify the functionality of the TV:
Interrupting the power supply of the TV
- Disconnect the TV from the mains.
- Wait for 15seconds and reconnect the power plug again.
- Turn on the TV.
- Verify if the TV now responds to remote control commands.
Suppose the TV responds to remote control commands. In that case, the issue is most likely not related to the remote control but rather to the TV itself. We recommend:
- updating the software of the TV (if possible).
- reinstalling/updating the app that is causing the TV to freeze.
- reinstalling the TV.
- If the TV still does not respond to remote control commands, please proceed as follows:
Verify if the TV's ON/OFF button is functional.
- Press the button/joystick on the TV's back or bottom shortly to check if the TV responds.
- Try to navigate through the on-screen menu.
- If the TV does not respond to button/joystick commands, we recommend contacting the Philips TV Consumer Care hotline.

What are typical problems for which you should provide us with a photo?
- Pixel defects
- Horizontal or vertical lines
- Image artefacts
- Screen defects or other mechanical damage
- Bright or dark areas
- Uneven backlight distribution across the visible area of the screen
- Light leakage at the edges of the screen
- Burn-In problems
- Error messages or unclear behaviour of the device
- Signal strength or images of the CSM menu
Summary of recommended requirements:
- Please send at least two photos, one photo showing the entire TV and one detailed picture of the problem.
- Please take the photo in a well-lit room, i.e. under normal viewing/content consumption conditions.
- Please do not use a flash or the night mode of your camera.
- The images must not be blurred or overexposed.
- Make sure that no private information or otherwise inappropriate content is visible on the photos.