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Note:
The use of environmentally-friendly, phosphate-free detergents can have the following effects:
- waste water from rinsing may be cloudier because of the presence of zeolites held in
suspension, without the rinse performance being adversely affected;
- presence of white powder (zeolites) on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
- The presence of foam in the final rinsing water is not necessarily an indication of poor
rinsing.
- Anionic surfactants used in washing detergent formulae often prove to be difficult to
remove from the laundry itself and, even in small quantities, can still cause considerable
foam production.
- Carrying out more rinse cycles does not serve any purpose in such cases.
Customer Service
The appliance is covered by a certificate of guarantee which allows you free use of the Candy
Technical Support Service, (termed GIAS) except for the fixed price of the call, for a period of
one year from the date of purchase. Remember to send off part A of the guarantee certificate
for validation within 10 days of the date of purchase.
You should retain part B, duly completed, to show to the Authorised Technical Service agent,
if you need to consult one, together with the receipt issued by the retailer when you
purchased the machine.
If your washing machine shows signs of a defect or is not working properly, before you
contact the Authorised Technical Support Service we recommend you carry out the checks
detailed on page 20.
It is important you tell the Authorised Technical Support Service your product’s model number
and serial number, which you will find on the guarantee certificate and on the registration
plate (14 or 16 characters, beginning with the number 3), found on the front of the washing
machine (porthole area,Fig. 2 pag. 22). Please help us in this way to avoid unnecessary
travel for the engineer, thus saving the expense this incurs.
Investigating malfunctions
What might be the cause of…
Defects you can remedy yourself
Only a small level of water can be seen in the drum! This is because
new machines do not use much water, yet achieve the same standard
of washing and rinsing.
Plug not in socket.
Not switched on.
Power failure.
Fuse blown.
Door open.
See cause 1.
Tap turned off.
Programme selector not correctly
positioned.
Kink in discharge hose.
Foreign bodies in filter
Leaking gasket between tap and water
inlet hose.
Water has not yet drained away.
"No spin" selected (certain models
only).
Washing machine not completely level.
Transit brackets not removed yet.
Load not distributed evenly.
Two minutes have not elapsed since
the programme finished.
MALFUNCTION CAUSE REMEDY
1. Does not work on any
programme
2. Does not fill with water
3. Water does not drain
away
4. Water on floor around
the washing machine
5. Does not spin
6. Machine vibrates a lot
during spin
7. Door will not open
Plug it in.
Switch on.
Check.
Check.
Close door.
Check.
Turn on tap.
Position programme selector
correctly.
Straighten discharge hose.
Examine filter.
Replace gasket and tighten hose
and tap well.
Wait a few minutes for machine to
empty.
Reset button or turn "no spin" knob.
Adjust the special adjustable feet.
Remove transit brackets.
Rearrange the laundry evenly.
Wait two minutes.
20 21
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