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Troubleshooting Guide
PROBLEM POTENTIAL CAUSES SOLUTION
The ON/OFF button does
not light up
The appliance is unplugged.
There was a power outage.
ON/OFF button was not pressed
Plug unit in.
Wait for power to be restored.
Press ON/OFF button
Coffee is not brewing The appliance is unplugged.
There was a power outage.
ON/OFF button was not pressed
Plug unit in.
Wait for power to be restored.
Press ON/OFF button
There is no water in the reservoir Fill water into the reservoir
Coffee making takes to long Coffee maker is calcified Decalcify the coffee maker
The coffee maker is only
brewing water
There are no coffee grounds in the
filter basket
Add the desired amount of coffee to the filter
The filter basket is
overflowing
The filter basket is not properly
closed
Close the filter basket correctly
The carafe was not properly
positioned on the keep warm plate
Be sure the carafe is centered
directly under the filter basket
The lid is not on the carafe Place the lid on the carafe
Carafe was removed for more than
20 seconds while the unit is
brewing
Carafe should be replaced promptly after removing
Using too much coffee grounds Remove filter from the filter basket Replace the paper
filter with a new one Restart the coffee brewing process
with proper amount of coffee grounds (not more than 10
coffee scoops or tablespoons)
Using coffee that is too finely Use only coffee that is ground for drip coffee makers
Using the wrong paper filter size Use paper filter # 4
Coffee is not hot There was a power outage Wait for power to be restored
40 min. auto shut off has been
activated
There are coffee grounds
at the bottom of the carafe
The paper filter was not inserted
correctly into the filter basket
Rinse filter basket, set paper filter into the filter basket
and restart brewing
Paper filter collapsed
Amount of brewed cups of
coffee is less than initially
cups of water filled in
The amount of water gets lost in
wetting the grounds and through
evaporation during the
brewing process
Carafe indicates the water capacity and not the amount
of coffee
9
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