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26
TROUBLESHOOTING GUIDE
ENGLISH
Touch does not work at all.
Problem Action
Touch does not work at all. Check the USB cable connection. - This may occur when the USB
cable between PC and monitor is not connected. Check the USB
cable and reconnect it.
Check your PC's power. - This may occur when the PC is powered
off. Make sure that your PC's power cord is firmly plugged into a
power outlet, then restart your PC.
Restart your PC. - Touch may not respond when the system is
down due to an unstable network.
Check the signal cable connection. - If your PC and monitor are
not connected with a signal cable, touch will not work. Check the
signal cable connection.
The touch location does not match
the touch coordinates.
Use the calibration function included in Windows to make any
corrections.
When using multiple monitors,
touching is applied to a monitor other
than the one intended.
Set the product as the default monitor.
10 point multi-touch is not working. Ensure that your OS supports multi-touch functionality.
Make sure your content supports 10 point multi-touch.- The
software used (e.g., Flash Player, Paint, etc.) may not support 10
point multi-touch.
Restart the software (e.g. Flash Player, Paint, etc.).
Restart your PC.
If the gap between two touch points is 25 mm or less, touch
errors may occur.
10 point multi-touch support may be unstable on the edge of the
touch screen.
Using the 10 point multi-touch screen to draw lines may cause
partial breakage of the lines.
Troubleshooting Guide
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