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list of devices. You’ll be asked to type a code and press Enter on your keyboard. Follow
any other instructions if they appear, then select Done.
Note
You won’t be able to see the characters on the screen as you type the code, but Windows will
recognize them. If the keyboard doesn’t pair or if you think you might have typed the code
incorrectly, select Cancel and try again.
Still doesn’t work? Here’s what to do.
Make sure your PC is compatible with Bluetooth 4.0 (LE). If you have a Surface Pro 3
or newer, your PC is compatible with Bluetooth 4.0 (LE). If you have another type of PC,
check the manufacturer’s website.
See if the keyboard has power. Press the CapsLock, NumLock, or FN keys to see if
the light above the key comes on. If not, check or replace the batteries on Surface
Keyboard and Surface Ergonomic Keyboard.
On Microsoft Modern Keyboard with Fingerprint ID, make sure the power switch is on.
If it still doesn’t work, the battery might need to be recharged.
Turn airplane mode on and off. On the taskbar, select action center > Airplane mode
and leave it on for 10-15 seconds, then turn it off again and pair your keyboard. If you
don’t see Airplane mode when you open action center, select Expand for more options.
Turn off other Bluetooth devices connected to your PC. Having too many Bluetooth
devices connected at one time can interfere with your PC’s connection to the keyboard.
Remove the keyboard from your PC and pair it again. Follow the steps at Remove the
keyboard from your PC, then pair it again.
Close all your open apps. The number of open apps can interfere with your PC’s
connection to the keyboard.
Restart your PC. This will refresh the drivers.
See if the keyboard works with another PC. If it does, then there might be a problem
with the PC you were using.
The keyboard isn’t working when setting up Surface Studio
Microsoft Surface Keyboard comes already paired with Surface Studio. If you’re setting up
Surface Studio and your keyboard isn’t working, hold down the pairing button (it’s on the left
side of the kickstand) until it connects. If that doesn’t work, you’ll need to set up Windows 10
using the on-screen keyboard.
The light above the Up arrow key is flashing red or won’t turn on
On Surface Keyboard or Surface Ergonomic Keyboard, that means the batteries are low and need
to be replaced.
On Microsoft Modern Keyboard with Fingerprint ID , that means the battery needs to be
recharged. To recharge it, connect the cable that came with the keyboard to your PC and the
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