Washer Dryer User Manual
Using the Appliance
Before the first wash, select the Cotton wash programme and add a half amount of the detergent. Start the appliance without clothes. This will remove possible residues and water from the drum that may have been left during manufacturing.
1. Sort laundry and load items.
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CAUTION
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2. Add cleaning products or detergent and softener.
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3. Turn on the appliance.
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4. Choose the desired cycle.
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5. Begin cycle.
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6. End of cycle.
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Sort the wash load for best washing results, and then prepare the clothes according to the symbols on their care labels.
Sorting the Clothes
Checking the Clothes Care Label
The symbols tell you about the fabric content of your garment and how it should be washed.

NOTE The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress.
Checking the Clothes before Loading

NOTE
To add detergent dosage to the dispenser:
1. Open the dispenser drawer.
2. Add the detergent and softener into the appropriate compartments.

(1) Main wash detergent compartment - (2) Pre-wash detergent compartment (3) - Liquid fabric softener compartment
3. Gently close the detergent dispenser drawer before starting the cycle.
This compartment holds liquid fabric softener, which is automatically dispensed during the final rinse cycle. Either powdered or liquid fabric softener may be used.

NOTE
Detergent tablets can also be used when washing as an alternative to powder or liquid.
NOTE: Do not put tablets into the dispenser.




2. AI DD
provides automatic load sensing that determines the best wash action.
is activated when Cotton, Mixed Fabric and Easy Care programmes are selected and operates when these selected programmes are in operation.3. Estimated Time Remaining
4.
lights up when the beep is off.
5.
lights up when the Pre Wash option is activated.
6.
lights up when the control panel is locked except for the Power button.
7.
lights up when the appliance is connected to Wi-Fi network at home.
8.
lights up when the remote control feature is activated.
9.
lights up when the cycle starts and the door is locked.




NOTE
*1 This option is automatically inserted in the programme and can not be deselected.
NOTE Delay End and Add Item options can be selected for every washing programme in this table.


NOTE Actual maximum spin speed may vary depending on the load conditions. The values above are rounded to the nearest hundred.
Use the automatic programmes to dry most loads. Electronic sensors measure the temperature of the exhaust to increase or decrease drying temperatures for faster reaction time and tighter temperature control.
Do not tumble dry woolen articles. Pull them to their original shape and dry them flat.
Some woven and loopknit materials may shrink, by varying amounts, depending on their quality.
Always stretch these materials out immediately after drying.
Do not overload your appliance. Take out permanent press articles as soon as the appliance stops to reduce wrinkles.
Always check the manufacturer’s instructions.
Check fabric care labels on blankets and duvets before using the drying programme. Some blankets and duvets may shrink by the heated air.
Do not dry any items made from or containing rubber or plastics, such as:
Do not dry fiber glass articles in the appliance. Glass particles left in the appliance may be picked up by your clothes and cause skin irritation.
NOTE
You can customize the programme by using the following dry functions:
)Reduces the drying time and energy usage during the dry programme.
Change the drying time according to the maximum load.
)Suitable for ironing to dry clothes easily in damp conditions.
)Suitable for drying in low temperature for less clothes damage.
)Suitable for energy dry programme.
NOTE
) - For general drying
) - For damp drying items for ironing
) - For delicate fabrics
) - For general drying
) - For damp drying items for ironing
) - For delicate fabrics
) - For heavier fabricsNOTE
You can use the extra options and functions to customize the programmes.
Programme
Each programme has default settings that are selected automatically. You may also customise these settings using these buttons.
This button selects the wash temperature for the selected programme.
The spin intensity level can be selected by pressing this button repeatedly.
NOTE If No is selected by pressing the Spin button, it will still rotate for a short time to drain quickly.
This function is recommended for people with detergent allergies.
This function is used to wash normal and heavily soiled clothes.
NOTE: If you select the washing programme, you will be unable to select a spin only. If this occurs, press Power button twice to cycle the machine off and back on.
You can customize the programmes by using the following basic options:
This option is recommended when washing a heavily soiled load.
You can use this option in order to add or remove clothes after the washing programme has started.
NOTE
For safety reasons, the door remains locked when the water level or temperature inside of the drum is high. It is not possible to add clothes at this time.
You can set this function so that the appliance starts automatically and finishes after a specified time interval.
NOTE
Use this option to disable the controls.
This function can prevent children from changing cycles or operating the appliance.
NOTE
This appliance plays a melody when it starts and stops.
Always remove items from the washing machine as soon as the cycle is complete. Leaving damp items in the washing machine can cause wrinkling, colour transfer, and odour.

WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home.
Proper care of your appliance can extend the service life.
Exterior
WARNING Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance.
Door
WARNING
Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance.
This is a special function to help clean the inside of the appliance by soaking, washing, rinsing and spinning. Run this function once a month (or more often if needed) to reduce build-up of detergent and softener and other residue.
NOTE The
message will be displayed to alert to the recommendation of operating this function.
1. Remove any clothing or items from the appliance and close the door
2. Open the dispenser drawer and add anti-limescale powder to the main wash compartment.
3. Close the dispenser drawer slowly.
4. Turn on the power, and then select the Tub Clean
5. Press the Start/Pause button to start.
6. Leave the door open to dry the inside of the appliance completely.
WARNING
Leave the door open to dry inside of the appliance only if the children are supervised at home.
The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance. If the water is very hard or contains traces of limescale, the filter on the water inlet may clog regularly.
error message will be displayed on the control panel when the water is not entering the detergent drawer.1. Turn off the water tap and unscrew the water inlet hose.

2. Remove the water inlet filter with small pliers and then clean the filter using a medium bristle tooth brush.

The drain filter collects threads and small objects that may have been accidentally left in the clothes. Make sure that the filter is clean every six months to ensure smooth running of your appliance.
Allow the water to cool before cleaning the drain pump filter. Open the door in an emergency or perform an emergency water evacuation.
1. Unplug the appliance.
2. Open the cover cap and pull out the drain tube.

3. Remove the drain plug from the drain tube first (1), and then drain the water. Then slowly unscrew the drain pump filter (2) to drain the remaining water and then proceed to remove any debris or objects from the filter.

4. After cleaning the drain pump filter, carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross-threading and leakage. Reinsert the plug back into the drain tube and place the tube into its holder.
5. Close the cover cap.
CAUTION
Detergent and fabric softener can build up in the dispenser drawer. Liquid detergents can remain under the dispenser drawer and not dispense completely. Remove the drawer and inserts and check for build-up of cleaning products once or twice a month.
1. Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops.

2. Remove the build-up of detergent and softener.
3. To clean the drawer opening, use a cloth or small, non-metal brush to clean the recess.
4. Wipe any moisture off the recess with a soft cloth or towel.
5. Reassemble the components of the drawer to the proper compartments and insert the drawer.
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre.
Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following tables before calling to LG Electronics service centre.
Symptoms | Possible Cause & Solution |
|---|---|
INLET ERROR | Water supply is not adequate in that location. Water does not enter appliance or it enters slowly. • Check another tap in the house. Water supply tap is not completely open. Water does not enter the appliance or it enters slowly. • Open fully tap. Water supply hose(s) are kinked. • Straighten hose or reinstall the water inlet hose The filter of the supply hose(s) are clogged. • Check and clean the filter of the inlet hose. If water leakage occurs in the aqua stop supply hose, indicator will become red. • Replace the aqua stop supply hose. |
UNBALANCEERROR | The appliance has a system which detects and corrects the unbalance of the appliance. • The laundry may be too wet at the end of the cycle, rearrange the load to allow proper spinning. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved. Load is too small. This system may stop spinning or even interrupt the spin cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.) are loaded. • Add 1 or 2 similar items or smaller articles of laundry to help balance the load. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved. |
WATER OUTLETERROR | Drain hose is kinked or clogged. Water in the appliance does not drain or drains slowly. • Clean and straighten the drain hose. |
The drain filter is clogged. • Check and clean the drain filter. | |
DOOR ERROR | Door sensor malfunctions. • Please call LG service centre. You can find your local LG service centre phone number in the warranty card. |
CONTROL ERROR | This is a control error. • Unplug the power plug and call for service. |
MOTOR LOCKED ERROR | Over load in motor. • Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle. |
OVERFLOW ERROR | Water overfills due to the faulty water valve • Close the water tap. Unplug the power plug. Call for service. |
PRESSURE SENSOR ERROR | Water level sensor malfunctions. • Close the water tap. Unplug the power plug. Call for service. |
VIBRATION | Vibration sensor malfunctions. • Call for service. |
FROZEN FAILURE | Is supply/drain hose or drain pump frozen? • Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. Cover the supply hose with wet and warm towel. |
WATER LEAKAGE | Water leaks. • Call for service. |
POWER FAILURE | The appliance experienced a mains power failure. • Restart the cycle. |
DRY ERROR | Drying functions only are not working. • Call for service |
Symptoms | Possible Cause & Solution |
|---|---|
Rattling and clanking noise | Foreign objects, such as keys, coins, or safety pins may be in the drum. • Stop the appliance, check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service. |
Thumping sound | Heavy wash loads may produce a thumping sound. This is usually normal. • If the sound continues, the appliance is probably out of balance. Stop and redistribute the wash load. Wash load may be out of balance. • Pause the cycle and redistribute the load after the door unlocks. |
Vibrating noise | Package materials are not removed. • Remove package materials. Wash load may be unevenly distributed in the drum. • Pause the cycle and redistribute the load after the door unlocks. Not all leveling feet are resting firmly and evenly on the floor. • Adjust the leveling of the appliance. Floor not rigid enough. • Check if the floor is sold and does not flex. |
Symptoms | Possible Cause & Solution |
|---|---|
Water is leaking. | House drain pipes are clogged. • Unclog waste pipes. Contact plumber if necessary. Leakage is caused by improper installation of drain hose or clogged drain hose. • Clean and straighten the drain hose. Check and clean the drain filter regularly. Drain pump filter cap is not fitted correctly. • Refit the drain pump filter. |
Appliance does not operate. | Control panel has powered off due to inactivity. • This is normal. Press the Power button to turn the appliance on. Appliance is unplugged. • Make sure that the cord should be plugged securely into a working outlet. Water supply is turned off. • Turn the water supply tap completely. Controls are not set properly. • Make sure that the cycle should be correctly set. Close the door and press the Start/Pause button. Door is open. • Close the door and make sure that nothing should be caught under the door preventing it from closing completely. Circuit breaker/fuse is tripped/blown. • Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the cycle where it stopped once power is restored. Control needs to be reset. • Press the Power button, then reselect the desired programme and press the Start/Pause button. Start/Pause was not pressed after a cycle was set. • Press the Power button, then reselect the desired programme and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within 15 minutes. Extremely low water pressure. • Check another tap in the house to make sure that household water pressure should be adequate. Appliance is heating the water or making steam. • The drum may stop operating temporarily during certain cycles, while water is safely heated to a set temperature. |
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Buttons may not function properly. | The Child Lock option is activated. • Deactivate the Child Lock option if necessary |
Door does not open. | The door cannot be opened for safety reasons once the appliance starts. •This is normal. You can safely open the door after |
Appliance is not filling properly. | Inlet Filter clogged. • Make sure the inlet filters on the fill valves are not clogged. |
| Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged. |
| Insufficient water supply. • Make sure that both hot and cold water taps are turned on all the way. |
| Hot and cold inlet hoses are reversed. • Check inlet hose connections. |
Appliance does not drain water. | Kinked drain hose. • Ensure that the drain hose is not kinked. |
| Detergent is not dispensed completely or not dispensed at all. | Too much detergent is used. • Follow the guidelines provided by the detergent manufacturer. |
| Drain Pump Filter may be blocked. • Clean the Drain filter. |
Cycle time is longer than usual. | The load is too small. • Add more items to allow the appliance to balance the loads. Heavy articles are mixed with lighter items. • Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning. The load is out of balance. • Manually redistribute the load if articles have become tangled. |
Cycle end is delayed | Unbalance is detected or suds removing programme is on. • This is normal. The time remaining shown on the display is only an estimated duration. Actual time may vary. |
Symptoms | Possible Cause & Solution |
|---|---|
Poor stain removal | Previously set stains. • Articles that have been previously washed may have stains which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal. |
Staining | Bleach or softener is dispensed too soon. • Dispenser compartment is overfilled. It makes bleach or softer dispensed rapidly. Always measure bleach or softener to prevent overfilling. • Close the detergent dispenser slowly. Bleach or softener was added directly to the clothes in the drum. • Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in the programme. Clothes were not properly sorted. • Always wash dark colours separately from light colours and whites to prevent discoloration. • Never wash heavily soiled items with lightly soiled items. |
Wrinkling | Appliance is not unloaded promptly. • Always remove items from the appliance as soon as the programme is complete. Appliance is overloaded. • The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily. Hot and cold water inlet hoses are reversed. • Hot water rinse can set wrinkles in garments. Check the supply hose connections. Spin speed may be too high. • Set the spin speed to suit the garment type. |
Musty or mildewy odour in appliance | Inside of drum is not cleaned properly. • Run the Tub Clean function regularly. The drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance). • When installing the drain hose, make sure that it does not get kinked or blocked. The detergent dispenser drawer is not cleaned regularly. • Remove and clean the detergent dispenser, especially the top and the bottom of the dispenser’s opening. Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance). • When installing the drain hose, make sure that it does not get kinked or blocked. If the detergent dispenser drawer is not cleaned regularly, odours can occur from mold or foreign substances. • Remove and clean the detergent dispenser, especially the top and bottom of the dispenser’s opening. |
Symptoms | Possible Cause & Solution |
|---|---|
Dry problem | Check water supply tap. • Do not overload. Check that the washing machine is draining properly to extract adequate water from the load. When load of laundry is too small to tumble properly. Add a few towels. • Turn off water supply tap. |
Drying time is too long. | The ambient temperature is low. • Make sure the temperature is allowable range. |
Drying performance is too low or bad. | Water is not properly supplied. The water is used for autocleaning of lint-filter on drum during the drying. • Make sure the water supply tap is open. |
| Water does not properly drain. • Make sure the drain filter is not clogged. |
| The appliance is overloaded. • Check the load capacity for the selected programme. If necessary, add a time dry programme. |
| The spin speed is too low. • Select the highest spin speed allowed for the wash programme. |
A warm air comes out from the rear side of the appliance. | This appliance makes a warm air to dry the clothes. • This warm air dries the clothes and comes out from the rear side of the appliance. |
Symptoms | Possible Cause & Solution |
|---|---|
Your home appliance and smart phone is not connected to the Wi-Fi network. | The password for the Wi-Fi that you are trying to connect to is incorrect. • Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters). The router frequency is not 2.4 GHz. • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your internet service provider or the router manufacturer. The distance between the appliance and the router is too far. • If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance. |
Reference file: LG FWV796STSE 9kg / 6kg, 1400rpm Washer Dryer
Additionally, the document applies to other LG Electronics models: FWV796*TSE