TRUE RESIDENTIAL
®
THE TRUE 42 / 48
INSTALL GUIDE AND USER’S MANUAL
PRESERVE THE MOMENT
®
THANK YOU
FOR YOUR PURCHASE
O W N E R S H I P, SAFETY PRECAUTIONS, DISPOSAL OF OLD REFRIGERATOR, CFC DISPOSAL
1-2
SITE PREPARATION, ELECTRICAL REQUIREMENTS
3-8
PLAN VIEWS
9-13
ANTI-TIP BRACKET INSTALLATION, LEVELING THE UNIT
15-18
BASIC ELECTRONIC CONTROL OPERATIONS
19-25
SHELVING, REFRIGERATOR STORAGE, FREEZER STORAGE, REMOVING THE DOORS,
KICK PLATE INSTALLATION
27-30
STAINLESS STEEL EQUIPMENT CARE & CLEANING, GENERAL MAINTENANCE, CONDENSATION,
DATA TAG, WARRANTY STATEMENT, CONTACT US
31-35
NOTE:
AS WE STRIVE FOR CONTINUOUS IMPROVEMENTS, FEATURES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
IND E X
TR-42SBS-SS-B
THE TRUE 42 / 48
Commercial refrigeration refined for the home, envied in the industry,
and crafted—gorgeously—in America.
TR-48SBS-SG-SS-B
1
THE TRUE 42 / 48
1 - 2
O w n e r s h i p
s a f e t y p r e c a u t i O n s
D i s p O s a l O f t h e O l D r e f r i g e r a t O r
c f c D i s p O s a l
PRESERVE THE MOMENT
®
2 TRUE RESIDENTIAL
®
OWNERSHIP
TO INSURE THAT YOUR UNIT WORKS PROPERLY
FROM THE FIRST DAY, IT MUST BE INSTALLED
PROPERLY.
NOTE: WE HIGHLY RECOMMEND A TRAINED
REFRIGERATION MECHANIC AND ELECTRICIAN
INSTALL YOUR TRUE RESIDENTIAL
®
CA BINET.
THE COST OF A PROFESSIONAL INSTALLATION
IS MONEY WELL SPENT.
Before you start to install your True Residential
®
Cabinet, carefully inspect it for freight damage. If
damage is discovered, immediately file a claim with
the delivery freight carrier. True is not responsible for
damage incurred during shipment.
Any questions about the installation please
contact your True dealer or True Technical Service
Department at 844-746-9423. Please have your
model and serial numbers available when you call our
Service Department.
SAFETY PRECAUTIONS
• This refrigerator must be properly installed and
located in accordance with the installation
instructions before it is used.
• Do not allow children to climb, stand or hang
on the shelves in the refrigerator. They could
seriously injure themselves or damage the
refrigerator.
• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
• Keep hands away from the “pinch point” areas
(gaps between the doors and between the doors
and cabinet). Small areas are not necessarily safe.
• Unplug the refrigerator before cleaning and
making repairs.
• Setting temperature control to OFF only removes
power from the refrigeration system, it does not
remove power from other circuits. For example,
temperature control and lights.
NOTE: WE STRONGLY RECOMMEND THAT ANY
SERVICING BE PERFORMED BY A QUALIFIED
INDIVIDUAL.
PROPER DISPOSAL OF THE OLD
REFRIGERATOR
Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are
still dangerous...Even if they will sit for “just a few
days”. If you are getting rid of your old refrigerator,
please follow the instructions below to help prevent
accidents.
BEFORE YOU THROW AWAY YOUR OLD
REFRIGERATOR OR FREEZER:
• Take off the doors.
• Leave the shelves in place so that children may
not easily climb inside.
CFC DISPOSAL
Your old refrigerator may have a cooling system that
used CFCs (chlorofluorocarbons). CFCs are believed
to harm stratospheric ozone. If you are throwing away
your old refrigerator, make sure the CFC refrigerant
is removed for proper disposal by a qualified service.
If you intentionally release this CFC refrigerant you
can be subject to fines and imprisonment under
provisions of the environment legislation.
3
THE TRUE 42 / 48
3 - 6
s i t e p r e p a r a t i O n
e l e c t r i c a l r e q u i r e m e n t s
PRESERVE THE MOMENT
®
4 TRUE RESIDENTIAL
®
SITE PREPARATION
• Rough Opening dimensions. (See figure 1 and 2)
• For FLUSH installations the front face of the unit will be flush with the surrounding cabinets. (See figure 3)
• For PROUD (Standard) installations, the front face of the unit will extend beyond cabinets. (See figure 4)
24
" MINIMUM
PROUD INSTALL
TOP VIEW
FIGURE 1 - ROUGH OPENING
FLUSH INSTALL
PROUD INSTALL
FRONT VIEW
FIGURE 2 - ROUGH OPENING
MEASUREMENTS & WEIGHT
41
¾
" PROUD INSTALL
42
¼
" FLUSH INSTALL
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
TR-42 TR-48
FLUSH PROUD FLUSH PROUD
WIDTH
42
¼
”
41
¾
”
48
1/4
”
47
3/4
”
DEPTH 26
”
24
”
26
”
24
”
HEIGHT
84
¼
”
84
”
84
¼
”
84
”
WEIGHT* 720 Lbs 720 Lbs 820 Lbs 820 Lbs
Cord Length 8 feet 8 feet 8 feet 8 feet
8
"
Electrical located in
this area
2
"
84
¼
"
FLUSH
INSTALL
84
"
PROUD
INSTALL
77
"
* Because of the weight of this unit, it is recommended to consult a ooring expert prior to installation. The ooring
beneath the unit should be rated to support at least 150 pounds per square foot.
26
" MINIMUM
FLUSH INSTALL
TR-42
NOTE: IT IS NOT RECOMMENDED TO INSTALL UNITS SIDE BY SIDE WITH HINGES TOUCHING EACH
OTHER. IF YOU PLAN TO INSTALL UNITS HINGE TO HINGE, CALL TECH SUPPORT AT 844-746-9423 FOR
INSTALLATION INSTRUCTIONS.
5
THE TRUE 42 / 48
TOP VIEW
FIGURE 3 - FLUSH INSTALLATION
TOP VIEW
FIGURE 4 - PROUD INSTALLATION
2
3/16
"
4
3/16
"
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
TR-42
6 TRUE RESIDENTIAL
®
TR-48
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
TOP VIEW
FIGURE 1 - ROUGH OPENING
24
" MINIMUM
PROUD INSTALL
FLUSH INSTALL
PROUD INSTALL
26
" MINIMUM
FLUSH INSTALL
FRONT VIEW
FIGURE 2 - ROUGH OPENING
47
¾
" PROUD INSTALL
48
¼
" FLUSH INSTALL
8
"
Electrical located in
this area
2
"
84
¼
"
FLUSH
INSTALL
84
"
PROUD
INSTALL
77
"
7
THE TRUE 42 / 48
TR-48
TOP VIEW
FIGURE 3 - FLUSH INSTALLATION
TOP VIEW
FIGURE 4 - PROUD INSTALLATION
2
3/16
"
4
3/16
"
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
8 TRUE RESIDENTIAL
®
ELECTRICAL REQUIREMENTS
For all built-in models, the electrical supply should be located within the shaded area shown in the
illustration (See Figure 5). Follow the National Electrical Code and local codes and ordinances when
installing the receptacle. A dedicated circuit, supplying only this appliance is required. A ground
fault circuit interrupter (GFCI) is not recommended and may cause interruption of operation.
NOTES:
• THE OUTLET MUST BE CHECKED BY A QUALIFIED ELECTRICIAN TO BE
SURE THAT IT IS WIRED WITH THE CORRECT POLARITY.
• VERIFY THAT THE OUTLET IS PROPERLY GROUNDED.
• POWER SUPPLY 115 V AC, 60 HZ
• CIRCUIT BREAKER 15 AMP
• RECEPTACLE 3-PRONG GROUNDING-TYPE
FRONT VIEW
FIGURE 5 - ROUGH OPENING
41
¾
" PROUD INSTALL
42
¼
" FLUSH INSTALL
8
"
Electrical located
in this area
2
"
84
¼
"
FLUSH
INSTALL
84
"
PROUD
INSTALL
77
"
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
9
THE TRUE 42 / 48
7 - 11
PRESERVE THE MOMENT
®
PLAN VIEWS
t r - 4 8 s B s - s s - B
t r - 4 2 s B s - s s - B
10 TRUE RESIDENTIAL
®
OVERALL DIMENSIONS - TR-42
26
5/8
"
20
13/16
"
DOORS OPEN 90º
23
25/32
"
41
9/16
"
TOP VIEW
CABINET WIDTH
2
½
"
DOORS OPEN 135º
13
1/32
"
17
5/32
"
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
11
THE TRUE 42 / 48
72
21/32
"
67
29/32
"
83
¾
"
83
31/32
"
25
25/32
"
27
29/32
"
30
15/32
"
FRONT VIEW
SIDE VIEW
DOOR
HEIGHT
CABINET
HEIGHT
3
15/16
"
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
12 TRUE RESIDENTIAL
®
OVERALL DIMENSIONS - TR-48
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
DOORS OPEN 90º
23
25/32
"
47
9/16
"
TOP VIEW
CABINET WIDTH
2
½
"
DOORS OPEN 135º
20
13/16
"
32
5/8
"
13
1/16
"
21
7/16
"
13
THE TRUE 42 / 48
FRONT VIEW
83
31/32
"
72
21/32
"
67
29/32
"
20
"
57
¾
"
DOOR
HEIGHT
GLASS
OPENING
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
83
¾
"
25
25/32
"
27
29/32
"
30
15/32
"
SIDE VIEW
CABINET
HEIGHT
3
15/16
"
NOTES
15
THE TRUE 42 / 48
11 - 14
a n t i - t i p B r a c k e t i n s t a l l a t i O n
l e v e l i n g t h e u n i t
PRESERVE THE MOMENT
®
16 TRUE RESIDENTIAL
®
ANTI-TIP BRACKET KIT:
• One (1) anti-tip bracket (Figure 1.1)
• Four (4) masonry 3/16” screws
• Eight (8) wood #12 – 2” screws
• Twelve (12) 1/4” washers
FOR ALL FULL SIZE RESIDENTIAL MODELS, THE ANTI-
TIP BRACKET ENGAGES WITH THE REAR LEVELING
LEGS TO SECURE THE UNIT. FOLLOW THESE STEPS
TO SECURE THE BRACKET BEFORE MOVING THE
UNIT INTO FINAL OPERATING POSITION.
1. Determine final location of the unit. For a FLUSH
install, measure back 24-31/32” (Dimension A)
from the surrounding cabinetry. For a PROUD
install, measure back 22-31/32” (Dimension B)
from the surrounding cabinetry. For either type of
install, place the anti-tip bracket centered in the
rough opening.
2. Using the bracket as a guide, drill pilot holes into the
wall/floor. It is recommended to secure the bracket
to as many floor joists and wall studs as possible.
3. Using the provided screws and washers, secure the
bracket to the wall/floor. Adjust the rear rollers to
just above their lowest position and move the unit to
its final position. Raise the rear rollers a minimum
of 1/8” to engage the bracket.
FIGURE 1.1 - ANTI-TIP BRACKET
987036
5.19.17 AL
TRUE RESIDENTIAL REFRIGERATION
UPRIGHT ANTI-TIP BRACKET INSTALLATION
30 INCH UNIT
22 31/32"
583mm
PROUD INSTALL
24 31/32"
634mm
FLUSH INSTALL
9 9/32"
236mm
9 9/32"
236mm
C
L
C
L
TR-30REF-R-SG-A
R
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
17
THE TRUE 42 / 48
NOTES:
• DUE TO THE WEIGHT OF UNITS, IT IS RECOMMENDED TO CONSULT A FLOORING EXPERT
PRIOR TO INSTALLATION. THE FLOORING BENEATH THE UNIT SHOULD BE RATED TO SUPPORT
AT LEAST 150 POUNDS PER SQUARE FOOT.
• EIGHT (8) ¼-20 X 1" LAG BOLTS SECURING THE UNIT TO THE SKID DURING SHIPPING MAY
ALSO BE USED ON THE INSTALLATION OF THE ANTI-TIP BRACKET.
WARNING
!
TIP OVER HAZARD
A child or adult could tip the refrigerator resulting in property damage or bodily harm. Follow these instructions
to properly install the anti-tip device. If the unit is moved, verify the device is properly engaged before normal
usage of unit commences.
48 INCH UNIT
22 31/32"
583mm
PROUD INSTALL
24 31/32"
634mm
FLUSH INSTALL
9 9/32"
236mm
23 25/32"
604mm
9 9/32"
236mm
C
L
C
L
C
L
Anti-Tip Kit Install TR-48SBS-SS-B
R
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
42 INCH UNIT
24 31/32"
634mm
FLUSH INSTALL
22 31/32"
583mm
PROUD INSTALL
20 25/32"
528mm
9 9/32"
236mm
9 9/32"
236mm
C
L
C
L
C
L
Anti-Tip Kit Install TR-42SBS-SS-B
R
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
LEVELING THE UNIT
It is very important that the refrigerator sits level. This will insure that the doors will align and seal properly
and that the drain pans will not spill over.
TO LEVEL THE UNIT:
1. PLACE A LEVEL ON THE INTERIOR FLOOR. CHECK AND ADJUST FOR LEVEL FROM FRONT
TO BACK, ALSO CHECK AND ADJUST FOR LEVEL FROM RIGHT TO LEFT.
2. ADJUST THE FRONTS USING A SET OF PLIERS OR A WRENCH. (SEE FIGURE 6)
3. ADJUST THE REAR USING A 7/16" SOCKET AND RATCHET. (SEE FIGURE 6) TURN CLOCK-
WISE TO RAISE THE REAR OF THE UNIT.
NOTE: DIMENSIONS MAY VARY BY ±
1
/
8
”
FIGURE 6 - LEG ADJUSTMENTS
REAR LEG
ADJUSTMENT
FRONT LEG
ADJUSTMENT
19
THE TRUE 42 / 48
15 - 22
e l e c t r O n i c c O n t r O l O p e r a t i O n s
PRESERVE THE MOMENT
®
20 TRUE RESIDENTIAL
®
ELECTRONIC CONTROL OPERATIONS
PLEASE NOTE THAT THOUGH POSSIBLE TO DISPLAY TEMPERATURES IN FAHRENHEIT OR CEL-
SIUS, IN MOST CASES FAHRENHEIT READINGS ARE SHOWN IN THIS MANUAL.
UNIT ON/OFF
All units are shipped in ON Mode. When electricity is supplied to the appliance, a short power up diagnostics test
is initiated followed by one audible beep, the lights energizing and temperature readings appearing in the LCD.
NOTE:
• WHENEVER THE UNIT IS SWITCHED OFF USING THE POWER KEY, THE WORD “OFF” WILL BE
VISIBLE IN THE LCD AS LONG AS THERE IS ELECTRICITY SUPPLIED TO THE APPLIANCE.
!
WARNING!
WHEN IN “OFF” MODE, AC LINE VOLTAGE IS STILL PRESENT AT MAIN CONTROL BOARD!
0°F
38°F
HOME SCREEN ON/OFF
OFF
21
THE TRUE 42 / 48
FIGURE 9 - ADJUSTING SET-POINTS
TEMPERATURE ADJUSTMENT (ZONE NAVIGATION)
To adjust set-points, press ZONE for the appropriate compartment, then DOWN or UP key on control panel
in multiple key strokes until the desired set-point is achieved (See Figure 9). Each key stroke equals a one
degree change and is accompanied by an audible beep. When the desired set-point is reached press the
ZONE key until you reach the “HOME” screen, where the current zone temperatures will be displayed.
NOTES:
• THE TEMPERATURE RANGE IN A FREEZER ZONE IS -4°F (-20°C) TO +4°F (-16°C).
• THE TEMPERATURE RANGE IN A REFRIGERATOR ZONE IS +32°F (0°C) TO +42°F (+6°C).
• INITIAL FACTORY SET-POINTS ARE 0°F (-18°C) IN A FREEZER ZONE AND 38°F (3°C) IN A
REFRIGERATOR ZONE.
• THE INITIAL STROKE OF THE UP OR DOWN KEY WILL CHANGE THE PREVIOUS SET-POINT BY
ONE DEGREE.
ZONE
NAVIGATION
REFRIGERATOR
FREEZER
0°F
-4°F / +4°F
38°F
0°F
38°F
+32°F / +42°F
ZONE
ZONE
ZONE
Back to Home Screen
Back to Home Screen
0°F
38°F
22 TRUE RESIDENTIAL
®
MODE NAVIGATION
The following pages illustrate unique customer input operations performed at the control panel. The input
operations described are: HOLIDAY MODE, TEMPERATURE UNIT SELECTION MODE AND VACATION MODE.
NOTES: (HOLIDAY MODE)
• SET-POINTS CANNOT BE CHANGED AND MANUAL DEFROST CANNOT BE INITIATED.
• THE FOLLOWING HOLDS TRUE IN ACCORDANCE WITH STAR-K REQUIREMENTS:
- Freezer defrosting functions will convert to a fixed time base sequence.
- The compartment/zone thermistors will still detect cut-in and cut-out, which is the determining factor to
start/stop the cooling process, but there will be a random sixteen (16) to twenty-one (21) second delay
before cooling begins/ends.
- The phrase “HOLIDAY MODE ACTIVE” in the LCD remains energized when the door is closed.
MODE
LIGHT
ALARM
MODE
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
MODE
HOLIDAY MODE ACTIVE
PRESS ANY KEY TO EXIT
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
MODE
TEMPERATURE IS
FAHRENHEIT
PRESS ANY KEY TO EXIT
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
MODE
VACATION MODE ACTIVE
MODE ENDS ON NEXT DOOR
OPENING
NO SERVICE REQUIRED
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
EXIT
SERVICE REPORT
R
etu
rn
f
r
om
Se
rvi
ce
Sc
r
een
MODE
EXIT
SERVICE REPORT
B
ac
k
to
H
o
m
e
Sc
r
ee
n
MODE
EXIT
SERVICE REPORT
0°F
38°F
0°F
38°F
0°F
38°F
MODE NAVIGATION
23
THE TRUE 42 / 48
ACCENT LIGHTING SYSTEM
All models are equipped with an accent lighting system in the refrigerator and or freezer compartment(s).
To energize the accent lighting system, press the LIGHT key, and navigate to the corresponding compartment,
DOOR or ON will appear in the LCD indicating the accent lights are enabled. With the accent lighting system
ON, the LED’s will be energized and stay illuminated when the door is closed, in the DOOR position the lighting
system will only be energized with the door opening.
NOTE:
• WHEN LIGHTS ARE PLACED IN “ON” MODE, LIGHTS WILL NOT FADE-UP WHEN DOOR OPENS.
MODE
LIGHT
LIGHT
LIGHT
LIGHT
LIGHT
ALARM
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
LIGHT MODE ON
BACKLIGHT ON
Back to Home
S
creen
0°F
38°F
0°F
38°F
0°F
38°F
LIGHT NAVIGATION
24 TRUE RESIDENTIAL
®
FIGURE 12 - ALARM NAVIGATION
ALARM NAVIGATION (DOOR AJAR ALARM FEATURE ON/OFF)
All Residential Series units are equipped with a door ajar alarm feature. To enable the door ajar alarm, press
the ALARM key on the control panel and “DOOR AJAR ALARM ON” will appear in the LCD indicating the alarm
is enabled (See Figure 12). With the alarm enabled, the notification icons will appear and an audible alarm will
beep continuously whenever a door is left open for more than 5 minutes. To disable the door ajar alarm, press
the ALARM key again and “DOOR AJAR ALARM OFF” will appear in the LCD.
ALARM
NAVIGATION
TO STOP ALARM BUZZER PRESS
Door Alarm Off
Exit
exit
ALARM
Exit
refrigerator
door ajar
freezer
drawer ajar
ALARM
ALARM
BACK TO MAIN SCREEN
Door Alarm On
Door Alarm Off
0°F
38°F
25
THE TRUE 42 / 48
NOTIFICATION ALERTS
The diagrams on these pages illustrate what a customer may see in the LCD if the appliance needs attention
(See Figure 13).
NOTIFICATION ALERTS
service
required
freezer
door ajar
refrigerator
door ajar
refrigerator
high temp
freezer
high temp
showroom
mode
Communication Error
call for service
MAIN SCREEN C
OULD SHOW THE FOLLOWING
C
OMMUNICATION ERROR:
0°F
38°F
FIGURE 13 - NOTIFICATION ALERTS
NOTES
27
THE TRUE 42 / 48
23 - 26
s h e l v i n g
r e f r i g e r a t O r s t O r a g e
f r e e z e r s t O r a g e
r e m O v i n g t h e D O O r s
k i c k p l a t e i n s t a l l a t i O n
PRESERVE THE MOMENT
®
28 TRUE RESIDENTIAL
®
REFRIGERATOR STORAGE
DOOR BINS
The door bins are located in the bottom drawer of the refrigerator. (See Figure 17). To install, push tabs into the
slots in the door and slide downward unit it stops. (See Figure 18). To remove or adjust a door bin, lift up and
away from door back.
NOTE: BE CAUTIOUS OF PLACING TALL ITEMS IN TOP DOOR BIN, AS ITEMS MIGHT INTERFERE
WITH UI CONTROL PANEL.
FIGURE 14
FIGURE 15 FIGURE 16
GLASS SHELVES
Remove the top foam piece holding the glass shelves. Carefully remove shelves and set aside. (See Figure 15).
Remove all other packing material. To install, insert glass shelf into the shelf standards on the back wall, with
the front tilted upward, and then lower the front until it stops. (See Figure 16). To remove or adjust a glass
shelf, tilt up, and then lift up and out.
All shelving and door bins come
packaged inside the unit.
(See Figure 14)
Final Glass Shelf Installation
FIGURE 17 FIGURE 18 Final Door Bin Installation
SHELVING
29
THE TRUE 42 / 48
DRAWERS
To remove a drawer, pull drawer forward until it stops. Use a Phillips screw driver to remove the two (2) screws
securing the drawer to the slides, then lift the drawer up and out of unit. (See Figure 19). To reinstall, pull drawer
slides all the way forward on unit, and then slide the drawer onto the slides until the hook on the back of the
slide is over top of the drawer, reinstall the screws using the Phillips screw driver.
Figure 19
FREEZER STORAGE
WIRE SHELVES
Remove the top foam piece holding the wire shelves. Carefully remove shelves and set aside. (See Figure 20).
Remove all other packing material. To install, insert wire shelf into the shelf standards on the back wall, with the
front tilted upward, and then lower the front until it stops. (See Figure 21). To remove or adjust a wire shelf, tilt
up, and then lift up and out.
FIGURE 20 FIGURE 21 Final Wire Shelf Installation
WIRE BASKETS
To remove a basket, pull drawer forward until it stops. Use a Phillips
screw driver to remove the two (2) screws securing the basket to the
slides, then lift the basket up and out of unit. To reinstall, pull drawer
slides all the way forward on unit, and then slide the basket onto the
slides until the hook on the back of the slide is over top of the rails,
reinstall the screws using the Phillips screw driver. (See Figure 22).
Figure 22
30 TRUE RESIDENTIAL
®
REMOVING THE DOORS
REMOVING THE DOORS
Open the door to 90 degrees. (See Image 23). Lift the door straight up and out of the hinges. (See Image 24).
To re-install, hold the door 90 degrees to the opening and align hinge posts to the hinges. Lower the door into
place.
KICK PLATE INSTALLATION
KICK PLATE
The kick plate is shipped with the unit but not attached to allow access to level the unit (See Image 25). Once
the unit is level, the kick plate attaches to the front, bottom of the unit with magnets located on the left and
right. (See Image 26).
FIGURE 23 FIGURE 24
FIGURE 25 FIGURE 26 - Magnets Installed Kick Plate
31
THE TRUE 42 / 48
27-28
PRESERVE THE MOMENT
®
s t a i n l e s s s t e e l e q u i p m e n t c a r e a n D c l e a n i n g
g e n e r a l m a i n t e n a n c e
c O n D e n s a t i O n
D a t a t a g
w a r r a n t y s t a t e m e n t
c O n t a c t i n f O r m a t i O n
32 TRUE RESIDENTIAL
®
CAUTION: DO NOT USE ANY STEEL WOOL,
ABRASIVE OR CHLORINE BASED PRODUCTS TO
CLEAN STAINLESS STEEL SURFACES.
STAINLESS STEEL OPPONENTS
There are three basic things which can break down
your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1. Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2. Deposits left on your stainless steel can leave
spots. You may have hard or soft water depending
on what part of the country you live in. Hard water
can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits
can cause the passive layer to break down and
rust your stainless steel.
All deposits left from food prep or service should
be removed as soon as possible.
3. Chlorides are present in table salt, food, and
water. Household and industrial cleaners are the
worst type of chlorides
to use.
RECOMMENDED CLEANERS FOR CERTAIN SITUATIONS /
ENVIRONMENTS OF STAINLESS STEEL
A. Soap, ammonia and detergent medallion applied
with a cloth or sponge can be used for routine
cleaning.
B. Arcal 20, Lac-O-Nu Ecoshine applied provides
barrier film for fingerprints and smears.
C. Cameo, Talc, Zud First Impression is applied by
rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D. Easy-off and De-Grease It oven aid are excellent
for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E. Any good commercial detergent can be applied
with a sponge or cloth to remove grease and oil.
F. Benefit, Super Sheen, Sheila Shine are good for
restoration / passivation.
NOTE: THE USE OF STAINLESS STEEL
CLEANERS OR OTHER SUCH SOLVENTS IS NOT
RECOMMENDED ON PLASTIC PARTS. WARM
SOAP AND WATER WILL SUFFICE.
8 STEPS THAT CAN HELP PREVENT RUST ON STAINLESS STEEL:
1. USING THE CORRECT CLEANING TOOLS
Use non-abrasive tools when cleaning your stainless steel
products. The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads. Step 2
tells you how to find the polishing marks.
2. CLEANING ALONG THE POLISH LINES
Polishing lines or “grain” are visible on some stainless
steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth
when you cannot see the grain.
3. USE ALKALINE, ALKALINE CHLORINATED OR NON-
CHLORIDE CONTAINING CLEANERS
While many traditional cleaners are loaded with chlorides,
the industry is providing an ever increasing choice of non-
chloride cleaners. If you are not sure of your cleaner’s
chloride content contact your cleaner supplier. If they
tell you that your present cleaner contains chlorides,
ask if they have an alternative. Avoid cleaners containing
quaternary salts as they can attack stainless steel, causing
pitting and rusting.
4. WATER TREATMENT
To reduce deposits, soften the hard water when possible.
Installation of certain filters can remove corrosive and
distasteful elements. Salts in a properly maintained water
softener can be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.
5. MAINTAINING THE CLEANLINESS OF YOUR FOOD
EQUIPMENT
Use cleaners at the recommended strength (alkaline
chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with
your stainless steel equipment, the single most likely cause
of damage is chlorides in the water. Heating any cleaners
containing chlorides will have the same damaging effects.
6. RINSE
When using chlorinated cleaners you must rinse and wipe
dry immediately. It is better to wipe standing cleaning
agents and water as soon as possible. Allow the stainless
steel equipment to air dry. Oxygen helps maintain the
passivity film on stainless steel.
7. HYDROCHLORIC ACID (MURIATIC ACID) SHOULD NEVER
BE USED ON STAINLESS STEEL
8. REGULARLY RESTORE/PASSIVATE STAINLESS STEEL
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
33
THE TRUE 42 / 48
GENERAL MAINTENANCE
Keeping the condenser coil clean will minimize required service and lower electrical cost. The condenser coil is
accessible from the front. (See Figure 27).
The condenser coil should be cleaned by removing dust and other build-up from the tube assembly with
vacuum or a cleaning rag.
When properly cleaned you should be able to see through the tube assembly.
Warranty does not cover cleaning the condenser coil.
FIGURE 27
CONDENSATION
Leaving the door open for a long period of time or a unit that is running with little to no product inside may also
cause excessive condensation.
34 TRUE RESIDENTIAL
®
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30)
days from the date of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of
original retail purchase. This limited warranty excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013.
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up
in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of
three (3) years from the date of original installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR *For units purchased after Feb 1, 2013.
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing
to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6)
years from the date of original installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer,
whichever occurs first.
SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY - PARTS ONLY *For units shipped from True after Feb 1, 2017
and REGISTERED via True’s Product Registration Page – TRUE warrants its hermetically sealed system: compressor, evaporator coil,
condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under normal
and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12)
years and three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with True to qualify
for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the
repair or replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time
labor charges only and reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of
cabinet, proof of purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to
TRUE along with the above listed information.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential
damages, including without limitation, losses or damages arising from food or product spoilage claims whether or not on account or
refrigeration failure.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. Any such assignment or transfer shall void the warranties herein made and shall void all warranties, express or implied,
including any warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE. TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from
improper usage or installation or failure to clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been
subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood,
or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE is not responsible for the repair or replacement of failed or damaged components
resulting from electrical power failure, high or low voltage, use of extension cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW.
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or
limitation may not apply to you.
OUTSIDE U.S./CANADA. This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold
or used outside the United States or Canada.
SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
TrueResidentialW[email protected]
TRUE RESIDENTIAL
®
SERIES
LIMITED WARRANTY STATEMENT
MS • 5/17 • API2335
35
THE TRUE 42 / 48
CONTACT INFORMATION
Please have your serial # on hand so we can better assist you. The serial # is a 7-digit number located on the
left hand side wall by the pull out wire basket located in the freezer section of your unit.
Customer Service
Phone 888-616-8783
Website – www.true-residential.com
Warranty Department
Phone 844-849-6179
Website – trueresidentialwarrant[email protected]
Service Department
Phone 844-746-9423
Website - service@truemfg.com
NOTES
NOTES
NOTES
CONTACT US
www.true-re sidential.com
(636)240-2400 • toll free (888)616-8783
SD · 12.18 · MISC_2175
987023
