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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The ignitor keeps clicking
(continuous spark) even
when a burner has lit.
Dirty or wet ignitor(s) Clean the ignitor(s).
See ‘Care and cleaning’
for guidance.
None of the burners
will light.
No power supply The cooktop burners can still be
used. To light them manually refer
to ‘‘Manual lighting’ for guidance.
No gas supply Check that the gas supply to the
house is working. You should hear
the gas when you turn a burner on.
If you are using bottled gas, check
that it is not empty.
Some burners will not
light – Flames do not burn
all around the burner cap.
Burner parts or ignitors may be
wet, dirty, or misaligned.
Check that the burner parts
are clean, dry, and correctly
assembled. Ensure the ignitors
are clean and dry. See ‘Care and
cleaning’ for guidance.
There is no clicking when I
try to light a burner.
The ignitor is dirty or there is a
power outage.
Clean the ignitor(s).
See ‘Care and cleaning’
for guidance.
There is a slight ‘extinction
pop’ or flash after I’ve
turned a burner off.
This is normal for LP gas and
requires no action.
The flames have suddenly
gone out.
A draft or a spill has extinguished
the flame.
No action required. The burner
will detect this and automatically
relight. However, if there has
been a large spill, we recommend
turning the burners off and
cleaning the burners and sump
area. See ‘Care and cleaning’
for guidance.
The burner flames are
uneven, very large, yellow
or yellow-tipped or sooty.
Technical fault: the gas is the
wrong type or hasn’t been
adjusted properly.
Do not use your cooktop burners.
Contact a Fisher & Paykel trained
and supported service technician or
Customer Care.
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