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Frequently Asked Questions
104
Problem Possible cause and solution
Food has frozen to-
gether or to the wall.
The food packaging was not dry when loaded in the
freezer.
Use a blunt instrument (such as a spoon handle) to
carefully pry them apart.
An alarm sounds. The appliance door has been open for longer than
3minutes.
Close the appliance door.
No alarm sounds de-
spite the appliance door
being open.
You have switched off the audible signal.
Switch the audible signal back on using Settings
mode .
The appliance door
cannot be opened.
The Pull2OpenDoor Assistant is switched on but the
appliance has a handle-free cabinet front.
For handle-free cabinet fronts, switch on the
Push2OpenDoor Assistant (see “Switching on the
Door Assistant” in “Selecting additional settings”).
The appliance door
cannot be opened when
Sabbath Mode is
switched on.
The Push2OpenDoor Assistant is switched on at the
same time as Sabbath Mode.
When Sabbath Mode is switched on, the Door As-
sistant is deactivated.
Pull the appliance door open from below or from
the side.
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