User Manual Philips 55OLED803/12 Razor Slim 4k Uhd Oled Android Tv

Situation

The TV is not responding to the Philips remote control commands.

Checklist
Make sure that:

• the by-packed Philips remote control is used (no universal remote control)

Answer
To find out why the TV is not responding to the remote control, follow these steps:

1. Verify if the TV’s ON/OFF button is functional.
Press the button/joystick on the back of the TV to check if the TV responds.

Does the TV respond to the button(s) on the TV itself?

• Yes. Proceed to step 2 to verify the functionality of the remote control.

• No. Proceed to step 3 to check if the TV’s functionality can be restored.

2. Verify the functionality of the remote control
Proceed as follows to check if the remote control is functioning correctly:

2.1 Change the batteries

Place new batteries in the remote, preferably alkaline non-rechargeable batteries.

2.2 Does the LED light on the TV light up when pressing the button on the remote control?
• No, the LED does not light up: the remote control (or its batteries) is not working correctly. Proceed with step 2.3.
• Yes. The remote control is working correctly; if the TV still does not respond to the remote control proceed to step 3.

2.3 Camera test

Test the remote control with a digital camera or the camera on a Smart Device. Infrared light cannot be seen by the human eye, but it is visible when looking through the preview screen of a camera or a smart device.

Note: the following steps are not possible with an iPhone/ iPad camera! Those have an IR filter.

• Switch the camera ON
• Point the infrared LED light of the remote control to the lens of the camera
• Press a button on the remote control
A white light should be visible on the preview screen of the camera when a button is pressed on the remote control.

• If the light is visible, the remote control is producing a signal. Proceed to step 3.
• If the light is not visible, the remote control is not working. Proceed to step 4.

3. Verify the functionality of the TV
Proceed as follows to check if the TV’s functionality can be restored:

Perform a reset

• Unplug all cables and accessories from the TV such as:
antenna cable, HDMI cables, CI+ module, surround systems, etc.

• Unplug the TV’s power plug from the wall socket and wait for one minute after the LED light has switched OFF. After one minute only reconnect the power plug. Switch the TV back ON with the remote control. If the TV does not respond, press the button/joystick on the TV to switch the TV ON.

If the TV starts up and the remote control is functional again, the external devices can be connected to the TV again, one by one. Verify after each device is connected if the remote control is still functional. An external device can be the cause of the issue. Ensure that the software of the TV is up-to-date.

Visit Philips TV support web page (www.philips.com/TVsupport) to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

If the TV does not start up or still does not respond to the remote control, proceed with step 4.

TIP
Install the Android TV remote app on a smartphone or tablet to control the TV

To be able to control the TV when the remote control is defective, proceed as follows:

• Install the Philips TV Remote app on a Smart device:

Click this link to download the Philips TV Remote app from Google Play Store app [Android devices]

Click this link to download the Philips TV Remote from Apple AppStore [iOS devices]

• Pair the app with the TV by clicking the TV model name. Insert the code displayed on
the TV into the phone/tablet app.

• The TV can now be controlled via the app on the Smart device.

4. Contact Philips TV Support
If the TV does not respond to the remote control after the steps above, contact the dedicated Philips TV Support department. If possible, please have the following information ready:

• The model number of the TV
• The serial number of the TV
• The purchase date

Situation:

The TV does not show image or play sound and will not start up.

Checklist
• The power plug is firmly connected to both the TV and the wall socket side

• The TV menu is not showing up (press the [home] button on the remote control. If the menu is not showing, proceed with the steps of the article below)

Answer
The fact that TV is not switching ON can be caused by different factors.

Proceed with the steps of the article below if one of the following scenarios occur:

● The front LED (standby) is not visible at all.

● The front LED (standby) remains steady ON (proceed with step 3).

● The front LED (standby) is OFF but blinks when a button on the remote control is pressed (proceed with step 3).

● The front LED (standby) is steady ON, but blinks when a button on the remote control is pressed (proceed with step 3).

1. Startup from standby
● Switch the TV ON with the button/joystick on the TV. The ON/OFF button can be found on the back or underneath the TV screen.

● Wait 2 minutes for the TV to start up. If no picture is visible, press the [Standby] button on the remote control.

If the TV will not switch ON, proceed with step 2.

2. Test a different electrical socket
Do not use power strips of any kind for this test. Directly connect the power cable of the TV into a different electrical socket.

Note: make sure the tested sockets are not faulty. Try a different electronic device to verify, for example, if the voltage of the power supply is sufficient.

3. Perform a power cycle
● Unplug all cables, accessories and devices from the TV. This includes a CAM module, if applicable.

● Wait for at least one minute (after the LED light has switched off).

● Replug the power cable without reconnecting any of the disconnected cables, accessories and devices. The TV screen stays black but the LED light pulses. When the LED light stays ON, and the TV does not automatically switch ON, the TV can be switched on with the “standby” button on the remote control.

If the TV does not start up, repeat the power cycle of step 3. If the TV remains unable to switch ON, go to step 4.

If the TV starts up, ensure to update the TV’s software to improve the TV’s functionality: Click here to visit the Philips support web page to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

4. Contact Philips TV Support
If the TV will not switch ON after the steps above, contact the dedicated Philips TV Support department.

Situation

The TV does not show image or play sound and will not start. The front LED (standby) light blinks in a repeating pattern.

Checklist
Ensure that:

• The power plug is firmly connected to both the TV and the wall socket side

• The Philips logo and/or TV menu is not showing

Answer
Proceed with the steps below:

1. Startup into standby
After switching the TV ON with the button or joystick on the TV, the TV screen stays black but the LED light switches ON. If the front LED (standby) light is ON, the TV is still in standby. Switch the TV ON with the [standby] button on the remote control.

Note: Many of the 2015 and 2016 TV models show a “pulsing” LED (standby) light when the TV is switched ON. This is intentional behaviour of the TV to indicate that the TV is “loading” (starting up). When the LED light stops pulsing, the TV will be fully functional and can be controlled with the TV remote control.

If the TV does not switch ON, proceed with step 2.

2. Perform a power cycle
• Unplug all cables, accessories and devices from the TV. This includes a CAM module, if applicable

• Wait for at least one minute (after the LED light has switched off)

• Replug the power cable without reconnecting any of the disconnected cables, accessories and devices. When the LED light stays ON, and the TV does not automatically switch ON, the TV can be switched on with the [standby] button on the remote control.

If the TV does not start up, repeat the power cycle of step 2. If the TV remains unable to switch ON after the power cycles, proceed with step 3.

If the TV starts up, ensure to update the TV’s software to improve the TV’s functionality:
Click here to visit the Philips support web page to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

3. Test a different electrical socket
Do not use power strips of any kind for this test and try a different wall mains socket to makes sure that the socket used is optimal for the TV.
Note: make sure the tested sockets are not faulty. Try a different electronic device to verify, for example, if the voltage of the power supply is sufficient.

If the TV starts up, ensure to keep providing a sufficient power supply to the TV. Contact the electricity company or an electrician if a power socket is suspected to be faulty.

If the TV does not start up, proceed with step 4.

4. Contact Philips TV Support
If the LED light on the TV still blinks and the TV will not switch ON after the steps above, contact the dedicated Philips TV Support department.

Situation

● The app crashes or shows an error message.
● A black screen shows when the app is selected.
● An issue with the video or sound content playback occurs while the app is used.

Checklist
Ensure that:
● the software is up-to-date
● the app was opened from the TV’s app platform, no external Smart device is used.
● other apps are functional
● an internet connection is successfully established

Answer
Follow the steps below when the app content playback is interrupted or hangs, to verify the causes of the issue. When an error message is shown, please skip to the last paragraph of the article below about error messages.

1. Restart
● Pull the TV's power plug from the power socket.
● After at least two minutes, reconnect the power plug again.
● Switch the television on from standby with the power button.
● Check if the previously faulty app is working correctly again. If yes, you are done. If not, proceed with Step 2 (“Clear the internet memory”).

2. Clear the internet memory
● Press the “Home” button on the remote control of the TV and go to the “Settings” shelf:
● Select [Settings] > [Wireless and Networks] > [Wired or Wi-Fi] > [Clear Internet Memory] and press “OK” on the remote control.
● Select [OK] and press “OK” to confirm.
● Switch the TV to standby. Take out the power plug of the TV and wait one minute. Replug the power plug and start up the TV.
● Check if the previously faulty app is working correctly again. If yes, you are done. If not, proceed with Step 3 (“Update or reinstall the app”).

3. Update or reinstall the app
Proceed with the following to reinstall/update the app:

Uninstall the app
● Press the “Home” button on the remote control of the TV and go to the “Settings” shelf:
● Select [Manage apps] and press “OK” on the remote control.
● Choose the affected app from the app overview and press “OK”.
● Select [Uninstall] and press “OK” on the remote control to confirm.
● Select [OK] and press “OK” to confirm.

Download/update the app
Press the “Home” button on the remote control of the TV and go to the “Apps” shelf:
● Select the Google Play store and press “OK” on the remote control.
● Search for the just uninstalled app and highlight it.
● Select “INSTALL” or “UPDATE”
● Press the “OK” button on the remote control to start the download

Enable the Auto-update function of Google Play Store apps
● Press the “Home” button on the remote control of the TV and go to the “Apps” shelf:
● Select the Google Play store and press “OK” on the remote control.
● Use the arrow down key to select: [Settings] > [Auto-update apps] > [Auto-update apps at any time]. Press “OK” on the remote control to confirm the selection.
● The Auto-update is now enabled.
● Check if the app is working again. If yes, you are done. If not, proceed with Step 4 (“Reinstall the TV”).

4. Reinstall the TV
To reinstall all functions of the TV press the “Home” button on the remote of the television and select:
[Setup] > [General settings] > [Reinstall TV]

All settings and installed channels will have to be restored after this option is selected.