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12
Troubleshooting Guide
Symptom
Possible Cause
Solution
• Unit will not power on.
• Unit is unplugged.
• Connect the unit to the
AC power supply.
• No sound output from
speakers.
• The volume level is set too low.
• The input selector does not
match the playback source.
• Adjust the volume.
• Select the correct input
source.
• Noise/Distortion in sound
output.
• The unit is too close to a TV set
or another interfering device.
• Turn off the TV or other
appliance, and relocate
the unit.
GENERAL
• Unit fails to respond.
• It might result from external
factors such as ESD
(Electro-static discharge).
• Disconnect the power
cord and external audio
device. Re-plug the
power cord after one
minute.
• Cannot listen to any
station, or signal appears
weak.
• The station is not tuned-in
properly.
• A TV set is being used nearby
and is interfering with the radio
reception.
• Properly tune-in the
desired station.
• Turn-off the interfering
TV set.
FM RADIO
• The sound is distorted.
• The antenna is not oriented
properly.
• Re-orient the antenna
until reception
improves.
PHONO
• Decline in turntable audio
performance.
• The turntable stylus is worn out.
• Replace the stylus.
AUX
• No sound output with
external audio device
plugged into AUX in jack.
• The unit is not on AUX mode.
• Ensure the unit is
switched to AUX mode.
• No sound.
• The unit is not switched to
Bluetooth mode.
• Your device’s and/or the unit’s
volume is not turned up.
• Your device is too far from the
unit or there is some obstacle
between your device and the
unit.
• Ensure the unit is
switched to AUX/BT
mode.
• Move your Bluetooth
device closer to unit.
• Turn up the volume on
your portable device
and/or the unit.
• Turn off your Bluetooth
device and unit then
power them both back
on.
• Sound is garbled.
• Your device’s and/or the unit’s
volume is not adjusted
properly.
• Turn down the volume
on your device/phone
and the unit.
BLUETOOTH
• Unable to pair with a
Bluetooth device.
• Your device doesn’t have
Bluetooth connectivity.
• The Bluetooth pairing is not
successful.
• Confirm that your
device is Bluetooth
compatible.
• Pair the unit and
device again.
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