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11.Troubleshooting & FAQs
Q14: Where can I find Important
Information manual mentioned
in EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
Q15: When I project from my notebook
through “USB type C” connector
to this display, I cannot see
anything on the display?
Ans.: The USB C port of this display
is capable of receiving and
transferring power, data and
video. Please ensure that your
notebook/device USB type
C connector supports Data
transmission and supports DP
ALT mode for video output.
Please check if you have to
enable the functions via your
Notebook bios or other software
combinations to enable the
transmission/reception.
Q16: Why is this monitor not charging
my notebook from the USB type
C port?
Ans.: The USB C port of this display is
capable of giving power output
to charge notebooks/device.
However, not all notebooks or
devices are capable of being
charged from USB type C port.
Please check if your notebook/
device is capable of power
charging function. You may have
a USB type C port, but it may be
limited to only data transmission
function. If your notebook/device
supports charging function
through USB type C port, please
make sure that this function is
enabled from your system’s bios
or other software combination,
if required. It is possible that
the commercial policy of your
notebook/device may require
you to purchase their own brand
specific power accessories. In
that case, it may not recognize
and block the Philips USB type C
power charging function. This is
not a fault of the Philips display.
Please refer to the detailed
operation manual of your
notebook or device and contact
them.
Q17: When I connect USB C-A cable
to boost my hub functionality,
there’s always pop up a message,
how to off show this message?
Ans.: This message is USB Billboard,
however your hub functionality
is still workable, in order to
off show the message, please
consult your source device
vender.
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