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41
BEFORE REQUESTING SERVICE
ENGLISH
BEFORE REQUESTING SERVICE
Symptoms and Questions Possible Cause/Solution
Top burners do not light or do not burn evenly
y
The plug on the range is not completely inserted in the electrical outlet.
y
Make sure the electrical plug is inserted into a live, properly grounded outlet.
y
Burner slits on the side of the burner may be clogged.
y
Remove the burners and clean them. Check the electrode area for burned-on
food or grease. See the “CARE AND CLEANING” section.
y
Improper burner assembly.
y
Make sure the burner parts are installed correctly. See the “CARE AND
CLEANING” section.
Burner flames very large or yellow
y
Improper air to gas proportion.
y
If range is connected to LP gas, contact the technician who installed your
range or made the conversion.
y
The flames on the surface burners may burn yellow in the presence of high
humidity, such as a rainy day or a nearby humidifier.
Surface burners light but the oven does not
y
The oven gas shut-off valve may have accidentally been moved during
cleaning or moving.
y
Make sure that the oven gas shut-off valve is fully open.
Food does not bake or roast properly
y
Improper oven controls setting.
y
See the “HOW TO USE” section.
y
Incorrect rack position.
y
See the “HOW TO USE” section.
y
Incorrect cookware or cookware of improper size being used.
y
See the “HOW TO USE” section.
y
Oven thermostat needs adjustment.
y
See the “TEMPERATURE SETTINGS“ section.
y
Clock not set correctly.
y
See the “CLOCK“ and “TIMER“ sections.
y
Aluminum foil used improperly in the oven.
y
See the “CARE AND CLEANING” section.
Food does not broil properly in the oven
y
Improper oven controls setting.
y
Make sure you press the
Broil
button.
y
Oven door not closed.
y
See the “HOW TO USE” section.
y
Incorrect rack position.
y
See the “BROILING CHART”.
y
Food being cooked in a hot pan.
y
Use the broiling pan and grid that came with your range. Make sure it is cool.
y
Cookware not suited for broiling.
y
Use the broiling pan and grid that came with your range.
y
Aluminum foil used on the broiling pan and grid has not been fitted properly
and slit as recommended.
y
See the “HOW TO USE” section.
Oven temperature too hot or too cold
y
Oven thermostat needs adjustment.
y
See the “TEMPERATURE SETTINGS” section.
Clock and timer does not work
y
The plug on range is not completely inserted in the electrical outlet.
y
Make sure the electrical plug is inserted into a live, properly grounded outlet.
y
A fuse in your home may be blown or the circuit breaker tripped.
y
Replace the fuse or reset the circuit breaker.
y
Improper oven controls setting.
y
See the “CLOCK“ and “TIMER” sections.
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