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Troubleshooting
Experience Cause Possible action
Echo, stutter, skip or
repeat in audio
Increase or decrease
in audio volume
Poor time alignment
by the radio
broadcaster.
None — broadcast
issue.
Sound fading,
blending in and out
Radio is shifting
between analog and
digital audio.
Reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting
HD2/HD3 multicast
preset or using the
direct tune voice
command
The digital multicast
is not available until
HD Radio broadcast
can be decoded and
make the audio
available.
This is normal behavior.
Wait until the audio is
available.
Cannot access
HD2/HD3 multicast
channel when
recalling a preset or
using the direct tune
voice command
The previously stored
multicast preset or
direct tune is not
available in your
current reception
area.
None — the station is
not available in your
current location.
Text information does
not match currently
playing audio
Data service issue by
the radio broadcaster.
Fill out the station
issue form at
www.ibiquity.com/
automotive/report_radio
_station_experiences.
No text information
shown for currently
selected frequency.
Data service issue by
the radio broadcaster.
Fill out the station
issue form at
www.ibiquity.com/
automotive/report_radio
_station_experiences.
HD2–HD8 stations not
found when Scan is
pressed.
Pressing Scan will
disable HD2–HD8
channel search.
None — this is normal
behavior.
HD Radio™ technology is manufactured under license from iBiquity
Digital Corp. U.S. and foreign patents. HD Radio™ and the HD and HD
Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford
Motor Company and iBiquity Digital Corp are not responsible for the
content sent using HD Radio technology. Content may be changed,
added or deleted at any time at the station owner’s discretion.
Audio features
49
2011 Centerstack (ng1)
Supplement, 2nd Printing
USA (fus)
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