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2-, 3-, 5-, 7-Quart Power XL Vortex Air Fryer™ 13
Troubleshooting
Symptom Possible Cause Solution
The PowerXL Vortex Air Fryer
does not work
The Unit is not plugged in. Plug the Power Cable into a wall socket.
You have not turned the Unit On
by setting the preparation time
and temperature.
Press the Power Button.
Select a time and temperature. Press the Power
Button again and cooking will begin.
You have probably turned Off the Unit. If you press the
Power Button while the Unit is cooking, you will trigger the
Auto Shut-Off mode.
Press the Power Button. Select a time and
temperature. Press the Power Button again
and cooking will begin.
Food is not cooked
The Basket is overloaded. Use smaller batches for more even frying.
The temperature is set too low. Raise temperature and continue cooking.
Food is not fried evenly
Some foods need to be shaken during
the cooking process.
See Shaking in Instructions for Use, p. 11.
Basket will not slide into Unit properly
The Basket is overloaded. Do not ll the Basket above the Maximum line.
The Fry Tray is not placed in the Basket correctly.
Gently push the Fry Tray into the Basket until
it clicks.
White smoke coming from Unit
Too much oil is being used. Wipe down to remove excess oil.
The Basket has grease residue from the
previous operation.
Clean the Basket after each use.
French fries are not fried evenly
Potatoes are not prepped properly. Consult a recipe for potato type and prep.
Fries are not cut evenly. Cut fries thinner or reshape fries.
Fries are too crowded. Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during preparation. Pat dry to remove excess starch.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Error
E1 - Broken circuit of the thermal sensor
Call Customer Service at 1-973-287-5129
E2 - Short circuit of the thermal sensor
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