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Troubleshooting
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Cutter error If a cutter error occurs, keep the DK Roll Compartment Cover closed and press
the Power ( ) Button. The cutter moves back to the normal position and the
Label Printer turns off automatically.
After the Label Printer is Off, check the label outlet and remove any jammed
labels. Contact Brother Customer Service.
I want to reset the Label Printer. You can reset the Label Printer using the Printer Setting Tool from a computer.
For more information, see Changing the Label Printer Settings on page 37.
For QL-810W
You can reset the Label Printer using the Printer Buttons.
For more information, see Resetting All Settings to the Factory Settings Using
the Label Printer Buttons (QL-810W only) on page 161.
For QL-820NWB
You can reset the Label Printer using the LCD menu.
For more information, see LCD (QL-820NWB only) on page 11.
Problem Solution
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