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Replace the Side Brushes
The side brushes may become bent or damaged after being used for a period of
time.
Follow the instructions below to replace them.
Pull off the old side brushes and snap the new ones into place.
Clean the Sensors and Charging Terminals
To maintain the best performance, clean the drop sensors and charging terminal
regularly.
Use a soft cloth or cleaning brush to clean the sensors and charging terminals
periodically.
Charging terminal
Electrode slice
Sensor
5. Troubleshooting
Frequently Asked Quesons
Problems Causes Solutions
Clean the sensors carefully with
a dry cloth.
Restart the X500 by turning
the power switch off and back
on.
Please install the side brushes
correctly according to the marks
L and R on the device.
It is normal.
The remote control scheduling
must be in a non-sleep state, and
there is a voice prompt for the
start and success of scheduling.
In addition, the robot needs to
be rescheduled after power off.
Remove the side brushes and the
rolling brush separately to see if
there are still any noise when
working. If yes, confirm the
problem accessory and replace it
with a new one.
There is something wrong with
the X500’s software.
The side brushes are mounted
in reverse.
The robot judge by itself that it
has finished all the cleaning
work and return for charging.
Scheduling failed.
The robot was restarted after
scheduled.
The side brushes or rolling
brush deform.
The X500’s
movements or
travel path are
abnormal.
The side
brushes deform
when you start
cleaning the
first time.
The X500
doesn’t keep
working for
100 minutes.
The X500 does
not perform
cleaning work
automatically as
scheduled on
remote control.
The X500
suddenly make
noise.
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