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Page 11
Troubleshooting
ISSUE CAUSE SOLUTION
Griddle not lighting Main gas line is closed Open valve
Pilot light is not lit Ignite pilot light
Cause unknown Call for service
Flame is too high or too low Adjustment knob is turned up or
down
Adjust ame with control knob
Pilot light not staying lit Flame is too low Adjust pilot light ame height
Pilot tube clogged Replace pilot tube. Call for service
Strong smell of gas in cooking area Main gas line leak Turn off main gas valve.
DO NOT LIGHT FLAME, ignite
anything, or turn/switch on anything
electrical
Call re department if needed and
call for service
Cooking surface is heating up slowly Carbon build up Clean unit
Cause unknown Call for service
Gas type of unit needs to be
converted
Unit ships from the factory Natural
gas. Conversion from Natural Gas to
L.P. is possible for this unit
Contact an authorized servicer
or Globe. Do not attempt gas
conversion on your own.
If problems persist and the assigned solution does not remedy the issue, please call Globe’s Service Department at:
866-260-0522.
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