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26
8.Troubleshooting & FAQs
button to turn the monitor on.
To un-lock the OSD, press and
hold the button while the
monitor is o and then press
button to turn the monitor on.
Q14: Where can I nd Important In-
formation manual mentioned in
EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
8.3 SmoothTouch
Q1: Why is the touch function not
available when I touch the dis-
play?
Ans.: Please ensure the supplied USB
cable is connected between your
computer and the display prop-
erly.
Q2: Does the touch function only ex-
ist on the Windows 10 OS?
Ans.: The touch function works only
on OS and applications which
support touch functions.
Q3: Why my touch function is very
slow?
Ans.: The touch function response
is dependent on the speed of
your computer conguration.
For example, your devise must
be either Windows or Android
certied listed on the specica-
tion page to ensure minimum
requirement for touch function in
order to maximize Touch utility.
Q4: Why my touch response is not
smooth enough?
Ans.: You may need to clean the
glass surface of the display with
proper screen cleaning material
from time to time, as the glass
tends to pick up dirt from your
ngers. Please keep your hands
clean and dry before touching
the screen to ensure uid touch
operation.
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