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20
Problem
Possible causes Remedies
Reduced
or no suction
Hair build-up on suction nozzle Clean as needed while washing dog
Tool is not firmly placed against dog's body Firmly press tool against dog’s body, and periodically let go of spray trigger to allow
for drying strokes
Area under dirty water tank has sand,
hair, or debris
Remove dirty water tank and clean any sand or debris off inlet on the base of the machine and
the gasket on the bottom of dirty water tank
Dirty tank full or not seated properly Empty tank and replace, snapping top lid into place
Clog or build-up in hose Suction hot water up to clear hose
Loose hose connection Ensure machine hose is locked in place into the bathing tool
Reduced spray
or
not spraying
Solution or water tank is empty Check and refill both water and bathing tool solution tanks
Spray tip clogged Rinse tool with warm water and use soft bristle brush on spray tips
Loose hose connection Ensure machine hose is locked in place into the bathing tool.
Hold trigger until water comes out
Lost prime Turn unit off; Refill the water tank (and shampoo tank if needed), turn unit on and hold
the trigger until spray resumes
Water has not reached the recovery tank Suction water up until it appears in the recovery tank
Leaking
Dirty water tank gasket not in place or damaged Place gasket in correctly (notched); If damaged, replace gasket
Loose hose connection Ensure machine hose is locked in place into the bathing tool; Hold trigger until water comes out
Damage or torn hose Have an authorized technician repair unit
Bathing tool solution cap not in place Make sure the solution cap on the bathing tool is in place with a gasket in the cap
Clean water tank cap is not securely tightened Remove clean water tank, unscrew cap, then place cap back on tank and tighten securely
Water still remains bathing tool/hose Similar to a garden hose, water may remain in the hose after unit is off
No power
to unit
Outlet not working Test outlet with a small appliance like a cell phone charger, and use another outlet if needed
Fuse/breaker to outlet tripped Reset the breaker
Dog still dirty
or smells
Difficult Odor (ie. skunk) Rewash with BISSELL Odor & Skunk no-rinse shampoo or consult a professional for very
difficult odors
Shampoo
not foaming
Shampoo is designed to not be foamy Continue using appropriate no rinse shampoo that is not foamy
Shampoo is
not flowing
Not using a BISSELL no-rinse dog shampoo Always use a BISSELL no-rinse dog shampoo
Rinse/Shampoo switch not fully engaged Make sure switch is securely selected to the desired function
Lost prime Turn unit off; Refill the water tank (and shampoo tank if needed), turn unit on and hold the
trigger until spray resumes
TROUBLESHOOTING
WARNING
To reduce the risk of electric shock, turn power swtich o and disconnect plug from electrical
outlet before performing maintenance or troubleshooting checks.
WARRANTY
1-Year limited warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for complete warranty information.
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