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Appendix 136
Message Possible causes Possible corrective measures
Files do not
open
Unsupported file format
Check the supported file
formats.
The screen
does not turn
on when I
receive a call.
Proximity sensor problem
If you use a protection tape
or case, make sure it has not
covered the area around the
proximity sensor. Make sure
that the area around the
proximity sensor is clean.
No sound Vibration mode
Check the settings status in the
sound menu to make sure the
phone is not in vibration or no
interruptions mode.
Hangs up or
freezes
Intermittent software
problem
If the screen freezes or the
phone does not respond when
you try to operate it, remove
the battery and reinsert it. Then
power the phone back on.
Alternatively, try to perform a
software update through the
website.
Check the
battery
module
Inserted wrong battery
module.
Inserted damaged module
or inserted the module not
properly.
See
Installing the battery
for
details.
Device specifications may
vary, depending on the area
and mobile service provider. To
purchase additional battery
modules or compatible optional
items, contact an LG Electronics
Service Center for support.
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