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Refrigerator / User Manual
Troubleshooting
The ground is not level or durable. >>> If the product is shaking when moved slowly, adjust
the stands to balance the product. Also make sure the ground is sufficiently durable to bear the
product.
Any items placed on the product may cause noise. >>> Remove any items placed on the product.
The product is making noise of liquid flowing, spraying etc.
The product’s operating principles involve liquid and gas flows. >>> This is normal and not a
malfunction.
There is sound of wind blowing coming from the product.
The product uses a fan for the cooling process. This is normal and not a malfunction.
There is condensation on the product's internal walls.
Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
The doors were opened frequently or kept open for long periods. >>> Do not open the doors too
frequently; if open, close the door.
The door may be ajar. >>> Fully close the door.
There is condensation on the product's exterior or between the doors.
The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation
will dissipate when the humidity is reduced.
The interior smells bad.
The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and
carbonated water.
Certain holders and packaging materials may cause odour. >>> Use holders and packaging materials
without free of odour.
The foods were placed in unsealed holders. >>> Keep the foods in sealed holders. Micro-organisms
may spread out of unsealed food items and cause malodour. Remove any expired or spoilt foods from the
product.
The door is not closing.
Food packages may be blocking the door. >>> Relocate any items blocking the doors.
The product is not standing in full upright position on the ground. >>> Adjust the stands to balance
the product.
The ground is not level or durable. >>> Make sure the ground is level and sufficiently durable to
bear the product.
The vegetable bin is jammed.
The food items may be in contact with the upper section of the drawer. >>> Reorganize the food
items in the drawer.
A
WARNING: If the problem persists after following the instructions in this section, contact
your vendor or an Authorised Service. Do not try to repair the product.