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VIZIO
®
VW37L HDTV40A User Manual
Version 10/17/2008 76
www.VIZIO.com
VIZIO RETURN POLICY
VIZIO’s return policy allows for products purchased directly from VIZIO to be returned by the original purchaser during the initial
thirty (30) day period following the date of purchase. A VIZIO return authorization number must first be obtained as provided
below. The refund will be the purchase price actually paid by the purchaser less a ten percent (10%) restocking fee per each
item returned. Shipping and handling are not refundable.
The return authorization number must first be obtained from VIZIO’s Customer Service by emailing
[email protected] or by calling 949-428-2525, 6:00AM to 9:00PM Pacific Time, Monday through Friday, and
10:00AM to 2:00PM Pacific Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information,
please visit www.VIZIO.com.
Products must be returned to the address specified by VIZIO Customer Service and must be shipped in the original packaging,
with freight prepaid to VIZIO, and must be received in new and unused condition. The return authorization number must be
included in the packaging. VIZIO reserves the right to assess fees for any damaged or missing parts in addition to the ten
percent (10%) restocking fee.
Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is responsible for and must prepay
all shipping charges and shall assume all risk of loss or damage to the product while in transit to VIZIO. If the product is returned
to VIZIO (i) without a VIZIO return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper
packaging, VIZIO retains the right to refuse delivery of such return or may return the unit to the customer at the customer’s
expense and with no refund issued. This return policy does not apply to defective products. Please read VIZIO’s Limited Product
Warranty for warranty terms and conditions.
ON-SITE WARRANTY REPAIR PROCEDURE
On-Site Warranty Repair generally is performed on repairable displays which are 30 inches
and larger.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO
Limited Product Warranty and that an on-site repair may be performed, the customer will be provided with an on-site repair
authorization number and on-site repair instructions. The determination for performing the on-site repair may be dependent upon
the manufacturing defect and is at VIZIO’s option and sole discretion. Proof of purchase is required to confirm the product is
within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.
On-site repair service is requested through VIZIO’s third-party service provider. After VIZIO provides the customer with the on-
site repair (OSR) authorization number, the third-party service provider will contact the customer and will schedule the repair at
the customer's location. The total approximate time for the repair process, which includes the repair diagnosis, dispatching the
technician, shipping the replacement part(s), and arranging the appointment with the customer, is completed within
approximately 3 to 5 business days, pending availability of these factors.
If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to VIZIO’s service center,
per the below warranty replacement procedure.
VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard installation may be
performed during the on-site repair, at VIZIO’s option and sole discretion. Please read VIZIO’s Limited Product Warranty for
warranty terms and conditions.
WARRANTY REPLACEMENT PROCEDURE
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