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Troubleshooting
This chapter summarises the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The shaver does not
shave as well as it used to.
The shaving heads are damaged
or worn.
Replace the shaving heads
(see chapter ‘Replacement’).
Foam or gel residues clog up
the shaving heads.
Rinse the shaving unit under a hot tap
(see chapter ‘Cleaning and maintenance’).
Long hairs obstruct the shaving
heads.
Clean the shaving heads one by one
(see chapter ‘Cleaning and maintenance’).
You have not inserted the
shaving heads properly.
Make sure that the projections of the
shaving heads t exactly into the recesses
(see chapter ‘Cleaning and maintenance’).
The shaver does not
work when I press the
on/off button.
The rechargeable battery is
empty.
Recharge the battery
(see chapter ‘Charging’).
The temperature of the shaver
is too high. In this case, the
shaver does not work.
As soon as the temperature of the shaver
has dropped sufciently, you can switch on
the shaver again.
The shaver does not
work, although it is
connected to the
mains.
The shaver is not designed to
be used directly from the mains.
Recharge the battery
(see chapter ‘Charging’) and disconnect it
from the mains.
ENGLISH 17
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