Philips 65PUS6753/12 Ultra Slim 4K UHD LED Smart TV

To find out why the TV is not responding to the remote control, follow these steps:

1. Verify if the TV’s ON/OFF button is functional.
Press the button/joystick on the back of the TV to check if the TV responds.

Does the TV respond to the button(s) on the TV itself?

• Yes. Proceed to step 2 to verify the functionality of the remote control.

• No. Proceed to step 3 to check if the TV’s functionality can be restored.

2. Verify the functionality of the remote control
Proceed as follows to check if the remote control is functioning correctly:

2.1 Change the batteries

Place new batteries in the remote, preferably alkaline non-rechargeable batteries.

2.2 Does the LED light on the TV light up when pressing the button on the remote control?
• No, the LED does not light up: the remote control (or its batteries) is not working correctly. Proceed with step 2.3.
• Yes. The remote control is working correctly; if the TV still does not respond to the remote control proceed to step 3.

2.3 Camera test

Test the remote control with a digital camera or the camera on a Smart Device. Infrared light cannot be seen by the human eye, but it is visible when looking through the preview screen of a camera or a smart device.
Note: the following steps are not possible with an iPhone/ iPad camera! Those have an IR filter.
• Switch the camera ON
• Point the infrared LED light of the remote control to the lens of the camera
• Press a button on the remote control
A white light should be visible on the preview screen of the camera when a button is pressed on the remote control.

• If the light is visible, the remote control is producing a signal. Proceed to step 3.
• If the light is not visible, the remote control is not working. Proceed to step 4.
3. Verify the functionality of the TV
Proceed as follows to check if the TV’s functionality can be restored:
Perform a reset
• Unplug all cables and accessories from the TV such as:
antenna cable, HDMI cables, CI+ module, surround systems, etc.
• Unplug the TV’s power plug from the wall socket and wait for one minute after the LED light has switched OFF. After one minute only reconnect the power plug. Switch the TV back ON with the remote control. If the TV does not respond, press the button/joystick on the TV to switch the TV ON.
If the TV starts up and the remote control is functional again, the external devices can be connected to the TV again, one by one. Verify after each device is connected if the remote control is still functional. An external device can be the cause of the issue. Ensure that the software of the TV is up-to-date.
Visit Philips TV support web page (www.philips.com/TVsupport) to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.
If the TV does not start up or still does not respond to the remote control, proceed with step 4.
TIP
Install the Android TV remote app on a smartphone or tablet to control the TV
To be able to control the TV when the remote control is defective, proceed as follows:

• Install the Philips TV Remote app on a Smart device:
Click this link to download the Philips TV Remote app from Google Play Store app [Android devices]
Click this link to download the Philips TV Remote from Apple AppStore [iOS devices]
• Pair the app with the TV by clicking the TV model name. Insert the code displayed on
the TV into the phone/tablet app.
• The TV can now be controlled via the app on the Smart device.
4. Contact Philips TV Support
If the TV does not respond to the remote control after the steps above, contact the dedicated Philips TV Support department. If possible, please have the following information ready:
• The model number of the TV
• The serial number of the TV
• The purchase date

The fact that TV is not switching ON can be caused by different factors.

Proceed with the steps of the article below if one of the following scenarios occur:

● The front LED (standby) is not visible at all.

● The front LED (standby) remains steady ON (proceed with step 3).

● The front LED (standby) is OFF but blinks when a button on the remote control is pressed (proceed with step 3).

● The front LED (standby) is steady ON, but blinks when a button on the remote control is pressed (proceed with step 3).

1. Startup from standby
● Switch the TV ON with the button/joystick on the TV. The ON/OFF button can be found on the back or underneath the TV screen.

● Wait 2 minutes for the TV to start up. If no picture is visible, press the [Standby] button on the remote control.

If the TV will not switch ON, proceed with step 2.

2. Test a different electrical socket
Do not use power strips of any kind for this test. Directly connect the power cable of the TV into a different electrical socket.

Note: make sure the tested sockets are not faulty. Try a different electronic device to verify, for example, if the voltage of the power supply is sufficient.

3. Perform a power cycle
● Unplug all cables, accessories and devices from the TV. This includes a CAM module, if applicable.

● Wait for at least one minute (after the LED light has switched off).

● Replug the power cable without reconnecting any of the disconnected cables, accessories and devices. The TV screen stays black but the LED light pulses. When the LED light stays ON, and the TV does not automatically switch ON, the TV can be switched on with the “standby” button on the remote control.

If the TV does not start up, repeat the power cycle of step 3. If the TV remains unable to switch ON, go to step 4.

If the TV starts up, ensure to update the TV’s software to improve the TV’s functionality: Click here to visit the Philips support web page to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

1. Startup into standby
After switching the TV ON with the button or joystick on the TV, the TV screen stays black but the LED light switches ON. If the front LED (standby) light is ON, the TV is still in standby. Switch the TV ON with the [standby] button on the remote control.

Note: Many of the 2015 and 2016 TV models show a “pulsing” LED (standby) light when the TV is switched ON. This is intentional behaviour of the TV to indicate that the TV is “loading” (starting up). When the LED light stops pulsing, the TV will be fully functional and can be controlled with the TV remote control.

If the TV does not switch ON, proceed with step 2.

2. Perform a power cycle
• Unplug all cables, accessories and devices from the TV. This includes a CAM module, if applicable

• Wait for at least one minute (after the LED light has switched off)

• Replug the power cable without reconnecting any of the disconnected cables, accessories and devices. When the LED light stays ON, and the TV does not automatically switch ON, the TV can be switched on with the [standby] button on the remote control.

If the TV does not start up, repeat the power cycle of step 2. If the TV remains unable to switch ON after the power cycles, proceed with step 3.

If the TV starts up, ensure to update the TV’s software to improve the TV’s functionality:
Click here to visit the Philips support web page to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

3. Test a different electrical socket
Do not use power strips of any kind for this test and try a different wall mains socket to makes sure that the socket used is optimal for the TV.
Note: make sure the tested sockets are not faulty. Try a different electronic device to verify, for example, if the voltage of the power supply is sufficient.

If the TV starts up, ensure to keep providing a sufficient power supply to the TV. Contact the electricity company or an electrician if a power socket is suspected to be faulty.

If the TV does not start up, proceed with step 4.

4. Contact Philips TV Support
If the LED light on the TV still blinks and the TV will not switch ON after the steps above, contact the dedicated Philips TV Support department.

1. Clear the Internet memory
Press “Home” button on the remote control of the television and select:
[Setup] > [Network] or [Network Settings] > [Clear Internet Memory] or [Clear App memory]

Or

Press “Settings” button on the remote control of the television and select:
[All settings] > [Network] > [Clear Internet Memory]

The cookies and browsing history will be deleted. A confirmation will not be shown. Verify is the video playback is working correctly.

2. Restart the TV
● Pull the TV's power plug from the power socket.
● Disconnect all devices from the TV.
● After at least two minutes, reconnect the power plug again, leaving the external devices disconnected.
● Switch the television on from standby with the power button.
● Reconnect the external devices if needed.

3. Refresh the App whitelist
For instructions how to refresh the TVs app whitelist see the related articles and click on the FAQ “What to do if an app cannot be opened via SmartTV dashboard? (refresh app whitelist)”

If options above do not resolve the problem reinstall the TV:
To find more instructions on how to reinstall the TV see the related articles.

Error messages
The app developer can show an error message within the app. Verify the shown error with the app developer for further assistance.