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Before you call for service…
Consumer Support Troubleshooting Tips Operating Instructions Safety Instructions
Installation
Instructions
22
Problem Possible Cause What To Do
Incomplete cycle or timer Automatic load redistribution 7LPHUDGGVPLQXWHVWRF\FOHIRUHDFKUHEDODQFH
not advancing 11 or 15 rebalances may be done. This is normal operation.
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Pump clogged 6HHSDJHRQKRZWRFOHDQWKH3XPS)LOWHU
Drain hose is kinked or 6WUDLJKWHQGUDLQKRVHDQGPDNHVXUHZDVKHULVQRW
improperly connected sitting on it.
Household drain may &KHFNKRXVHKROGSOXPELQJ<RXPD\QHHGWRFDOO
be clogged a plumber.
Drain hose siphoning; drain hose (QVXUHWKHUHLVDQDLUJDSEHWZHHQKRVHDQGGUDLQ
pushed too far down the drain
Loud or unusual noise; Cabinet moving :DVKHULVGHVLJQHGWRPRYH” to reduce forces
vibration or shaking WUDQVPLWWHGWRWKHÀRRU7KLVPRYHPHQWLVQRUPDO
All rubber leveling legs are not 3XVKDQGSXOORQWKHEDFNULJKWDQGWKHQEDFNOHIWRI\RXU
¿rmly touching the Àoor washer to check if it is level. If the washer is uneven, adjust
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ÀRRUDQGORFNHGLQSODFH<RXULQVWDOOHUVKRXOGFRUUHFWWKLV
problem.
Unbalanced load 2SHQGRRUDQGPDQXDOO\UHGLVWULEXWHORDG7RFKHFN
machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump clogged 6HHSDJHRQKRZWRFOHDQWKH3XPS)LOWHU
No power/washer not Washer is unplugged 0DNHVXUHFRUGLVSOXJJHGVHFXUHO\LQWRDZRUNLQJRXWOHW
working or dead
Water supply is turned off 7XUQERWKKRWDQGFROGIDXFHWVIXOO\RQ
Circuit breaker/fuse is &KHFNKRXVHFLUFXLWEUHDNHUVIXVHV5HSODFHIXVHVRU
tripped/blown reset breaker. Washer should have separate outlet.
Automatic self system checks )LUVWWLPHWKHZDVKHULVSOXJJHGLQDXWRPDWLFFKHFNV
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
Snags, holes, tears, rips Overloaded 'RQRWH[FHHGPD[LPXPUHFRPPHQGHGORDGVL]HV
or excessive wear See recommended maximum load sizes on page 11.
Pens, pencils, nails, screws or 5HPRYHORRVHLWHPVIURPSRFNHWV
other objects left in pockets
Pins, snaps, hooks, sharp )DVWHQVQDSVKRRNVEXWWRQVDQG]LSSHUV
buttons, belt buckles, zippers
and sharp objects left in pockets
Control time wrong This is normal 'XULQJVSLQWKHZDVKHUPD\QHHGWRUHEDODQFHWKHORDG
or changes sometimes to reduce vibrations. When this happens,
the estimated time is increased causing time left to
increase or jump.
Not enough water This is normal +RUL]RQWDOZDVKHUVGRQRWUHTXLUHWKHWXEWR¿OOZLWKZDWHU
like top-load washers.
Washer pauses or has Pump clogged 6HHSDJHRQKRZWRFOHDQWKH3XPS)LOWHU
to be restarted, or washer
door is locked and will
not open
Door unlocks or This is normal )URQWORDGZDVKHUVVWDUWXSGLȺHUHQWO\WKDQWRSORDG
press START and machine washers, and it takes 30 seconds to check the system.
doesn’t operate The door will lock and unlock.
,QFRUUHFWRSHUDWLRQ 6LPSO\RSHQDQGFORVHWKHGRRU¿UPO\WKHQSUHVVSTART.
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