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en Troubleshooting
8
▶
Clean the grease filters roughly every2 months.
Requirement:The grease filters have been removed.
→"Removing the grease filter", Page7
1.
Observe the information regarding the cleaning
agents.
→"Cleaning products", Page6
2.
Soak the grease filter in hot soapy water.
Use special grease solvent for stubborn dirt. You
can obtain grease solvents from after-sales service
or the online shop.
3.
Use a brush to clean the grease filters.
4.
Rinse the grease filters thoroughly.
5.
Allow the grease filters to drain.
7.6 Fitting grease filters
ATTENTION!
Falling grease filters may damage the hob below.
▶
Grip below the grease filter with one hand.
1.
Fit the grease filters.
2.
Fold the grease filters upwards and engage the
locks.
3.
Make sure that the locks engage.
8 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
8.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not working. The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The LED lighting does not work. Different causes are possible.
▶
Defective LED lights may be replaced by the manufacturer, their customer
service or a qualified technician (electrician) only.
▶
Call the after-sales service.
→"Customer Service", Page8
9 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
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