Personal Computer
VAIO Tap 21 SVT2121
How to Use
Windows 8: The Basics
User account
Switching from a Local Account to a Microsoft Account
About User Account Types
Power
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Restarting Your VAIO Computer
Entering Sleep Mode, Shutting Down, or Restarting
Using Sleep Mode
Display
About the Start Screen and Menu
Opening the Desktop
Internet
Installing Apps from Windows Store
Password
Switching from a Local Account to a Microsoft Account
About User Account Types
Apps
Searching/Starting Apps, Settings, or Files
Switching Apps
Viewing Running Apps
Installing Apps from Windows Store
Opening the App Menu
Closing Apps
Switching User Accounts
Windows
Opening Windows Help and Support
Menu
About the Start Screen and Menu
Opening Control Panel
Opening the Desktop
Opening the Charms
Windows 8
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Restarting Your VAIO Computer
Using Sleep Mode
Store
Installing Apps from Windows Store
Switching User Accounts
Help and Support
Opening Windows Help and Support
Parts Description
VAIO computer
Parts and Controls on the Back
Parts and Controls on the Sides
Parts and Controls on the Front
Keyboard
Parts and Controls of the Keyboard
Mouse
Parts and Controls of the Mouse
Setup
VAIO computer
Propping Up Your VAIO Computer
Checking Supplied Items
Setting Up an Appropriate Work Environment
About Adding Memory Modules
Power
Connecting a Power Source
Charging the Battery Pack
Turning On Your VAIO Computer
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Battery
Charging the Battery Pack
Notes on Using the Battery Pack
Display
Adjusting the Angle of Your VAIO Computer
Keyboard
Replacing the AA Battery of the Keyboard
About the Usage Environment for the Keyboard
Memory module
About Adding Memory Modules
Supplied items
Checking Supplied Items
Mouse
About the Usage Environment for the Mouse
Replacing the AA Battery of the Mouse
Windows 8
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Network / Internet
Internet
Using the Antivirus App for Your VAIO Computer
Connecting to the Internet with a Wired Connection (LAN port equipped models)
About the Internet Connection Services
About the Network (LAN)
Disabling the Wi-Fi(R) (Wireless LAN) Function
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Stopping Wi-Fi(R) (Wireless LAN) Communications
About the Wi-Fi(R) (Wireless LAN) Standards
Installing Apps from Windows Store
Starting Wi-Fi(R) (Wireless LAN) Communications
About a Security Key for Wi-Fi(R) (Wireless LAN)
LAN
Connecting to the Internet with a Wired Connection (LAN port equipped models)
About the Internet Connection Services
About the Network (LAN)
About the Wi-Fi(R) (Wireless LAN) Standards
About a Security Key for Wi-Fi(R) (Wireless LAN)
Wi-Fi
About the Internet Connection Services
Disabling the Wi-Fi(R) (Wireless LAN) Function
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Stopping Wi-Fi(R) (Wireless LAN) Communications
About the Wi-Fi(R) (Wireless LAN) Standards
Starting Wi-Fi(R) (Wireless LAN) Communications
About a Security Key for Wi-Fi(R) (Wireless LAN)
Apps
Installing Apps from Windows Store
Store
Installing Apps from Windows Store
Connections
Power
Connecting a Power Source
Display
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
Notes on the LCD screen
Using the Multiple Monitors Function
Selecting Display Modes
Connecting a TV with an HDMI Input Port
HDMI
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
Connecting a TV with an HDMI Input Port
Peripheral device
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
Changing the Sound Output Device
Notes on the LCD screen
Using the Multiple Monitors Function
Selecting Display Modes
Connecting a TV with an HDMI Input Port
CD/DVD/BD
Connecting an External Drive
Audio
Connecting External Speakers/Headphones/Headset
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
Changing the Sound Output Device
Speakers
Connecting External Speakers/Headphones/Headset
Headphones
Connecting External Speakers/Headphones/Headset
Optical digital output
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
Keyboard
About the Usage Environment for the Keyboard
Connecting the Wireless Keyboard
Internet
Connecting to the Internet with a Wired Connection (LAN port equipped models)
About the Internet Connection Services
About the Network (LAN)
Disabling the Wi-Fi(R) (Wireless LAN) Function
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Stopping Wi-Fi(R) (Wireless LAN) Communications
About the Wi-Fi(R) (Wireless LAN) Standards
Starting Wi-Fi(R) (Wireless LAN) Communications
About a Security Key for Wi-Fi(R) (Wireless LAN)
LAN
Connecting to the Internet with a Wired Connection (LAN port equipped models)
About the Internet Connection Services
About the Network (LAN)
About the Wi-Fi(R) (Wireless LAN) Standards
About a Security Key for Wi-Fi(R) (Wireless LAN)
Wi-Fi
About the Internet Connection Services
Disabling the Wi-Fi(R) (Wireless LAN) Function
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Stopping Wi-Fi(R) (Wireless LAN) Communications
About the Wi-Fi(R) (Wireless LAN) Standards
Starting Wi-Fi(R) (Wireless LAN) Communications
About a Security Key for Wi-Fi(R) (Wireless LAN)
BLUETOOTH
About the BLUETOOTH(R) Function
Communicating with Another BLUETOOTH(R) Device such as a Mouse
About BLUETOOTH(R) Security
Notes on Using the BLUETOOTH(R) Function
Stopping BLUETOOTH(R) Communications
USB
Charging a USB Device
Connecting a USB Device
Mouse
Connecting the Wireless Mouse
About the Usage Environment for the Mouse
Settings
User account
Switching from a Local Account to a Microsoft Account
VAIO computer
Viewing the System Information
Booting Your VAIO Computer from External Devices
Customizing Your VAIO Computer
Updating Your VAIO Computer
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
Using VAIO Update
About the ASSIST Button
Power
Notes on Sleep Mode
Selecting a Power Plan
Notes on Using the Power Source
Using Sleep Mode
Display
Displaying Clear and Vivid Images (X-Reality for mobile installed models)
Notes on Using the Touch Screen (Touch screen equipped models)
Enlarging the Text Size (DPI) (Touch screen equipped models)
How to Use the Touch Screen (Touch screen equipped models)
Changing the LCD Brightness
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
Notes on the LCD screen
Using the Multiple Monitors Function
Selecting Display Modes
Connecting a TV with an HDMI Input Port
Changing the Resolution (Size) of the Screen Image
HDMI
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
Connecting a TV with an HDMI Input Port
Peripheral device
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
Changing the Sound Output Device
Notes on the LCD screen
Using the Multiple Monitors Function
Selecting Display Modes
Connecting a TV with an HDMI Input Port
CD/DVD/BD
Booting Your VAIO Computer from External Devices
Audio
Using Automatic Sound Field Adjustment to Optimize the Sound Field
Adjusting the Speakers Volume
Adjusting the Volume in Windows
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
Adjusting the Microphone Volume
Changing the Sound Output Device
Playing Optimized Sound for Your VAIO Computer Using the ClearAudio+ Mode
Speakers
Using Automatic Sound Field Adjustment to Optimize the Sound Field
Adjusting the Speakers Volume
Playing Optimized Sound for Your VAIO Computer Using the ClearAudio+ Mode
Microphone
Adjusting the Microphone Volume
Optical digital output
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
Button
About the ASSIST Button
Recovery
About the ASSIST Button
Camera
Using the Built-in Camera
Internet
Using the Antivirus App for Your VAIO Computer
Password
Creating/Changing/Removing Your Windows Password
Setting/Changing the Power-on Password
Switching from a Local Account to a Microsoft Account
Removing the Power-on Password
Memory module
Viewing the System Information
BIOS
Booting Your VAIO Computer from External Devices
Setting/Changing the Power-on Password
About the ASSIST Button
Removing the Power-on Password
Service and support
Updating Your VAIO Computer
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
Using VAIO Update
Touch panel
Notes on Using the Touch Screen (Touch screen equipped models)
Enlarging the Text Size (DPI) (Touch screen equipped models)
How to Use the Touch Screen (Touch screen equipped models)
Security
Updating Your VAIO Computer
Menu
Opening Control Panel
Windows 8
Using Sleep Mode
Backup / Recovery
VAIO computer
Booting Your VAIO Computer from External Devices
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
About the ASSIST Button
CD/DVD/BD
Booting Your VAIO Computer from External Devices
Button
About the ASSIST Button
Recovery
Removing Recovery Content to Free up Disk Space
Recovering from Recovery Media
About Recovery
Creating Recovery Media
Checking the Volume of the Recovery Area
Notes on Recovery
Refreshing Your VAIO Computer
Recovering from the Recovery Area
About the ASSIST Button
BIOS
Booting Your VAIO Computer from External Devices
About the ASSIST Button
Backup
Backing Up Your Data when You cannot Start Windows
Creating a Restore Point
About Types of Backup
About Backup
Restoring System Files Using the Restore Point when You cannot Start Windows
Restoring Your Data with VAIO Data Restore Tool
Service and support
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
Built-in storage device
Creating Partitions
Creating Other Drives (Modifying Partitions)
Removing Recovery Content to Free up Disk Space
Checking the Volume of the Recovery Area
Partition
Creating Partitions
Creating Other Drives (Modifying Partitions)
Refresh
About Recovery
Refreshing Your VAIO Computer
Security
VAIO computer
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
Using VAIO Update
Internet
Using the Antivirus App for Your VAIO Computer
Password
Creating/Changing/Removing Your Windows Password
Setting/Changing the Power-on Password
Removing the Power-on Password
BIOS
Setting/Changing the Power-on Password
Removing the Power-on Password
Service and support
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
Using VAIO Update
Other Operations
VAIO computer
About Adding Memory Modules
Power
Charging the Battery Pack
Turning On Your VAIO Computer
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Restarting Your VAIO Computer
Charge Indicator Status List
Using Sleep Mode
Changing the Intel Smart Connect Technology (Sleep Mode) Settings
Changing the Low Battery Hibernation Settings
About Sleep Mode
Battery
Checking the Battery Charge Capacity
Charging the Battery Pack
Extending the Battery Life
Charge Indicator Status List
Changing the Intel Smart Connect Technology (Sleep Mode) Settings
Changing the Low Battery Hibernation Settings
About Sleep Mode
Prolonging the Battery Lifespan
Display
Notes on Using the Touch Screen (Touch screen equipped models)
About the Touch Screen (Touch screen equipped models)
How to Use the Touch Screen (Touch screen equipped models)
Adjusting the Angle of Your VAIO Computer
Keyboard
Entering Characters with Touch Screen Operations (Touch screen equipped models)
Combinations and Functions with the Fn Key
Replacing the AA Battery of the Keyboard
Checking the Remaining Battery Power of the Keyboard
Checking the Caps Lock / Num Lock / Scroll Lock States
Camera
Using the Built-in Camera
Notes on the Built-in Camera
Memory module
About Adding Memory Modules
USB
Charging a USB Device
Connecting a USB Device
Memory card
Removing SD Memory Cards
About "Memory Stick"
Compatible "Memory Stick"
Inserting "Memory Stick"
Notes on Using "Memory Stick"
Formatting "Memory Stick"
Removing "Memory Stick"
Inserting SD Memory Cards
Notes on Using SD Memory Cards
Built-in storage device
Creating Partitions
Creating Other Drives (Modifying Partitions)
Mouse
Checking the Remaining Battery Power of the Mouse
Replacing the AA Battery of the Mouse
Touch panel
Entering Characters with Touch Screen Operations (Touch screen equipped models)
Notes on Using the Touch Screen (Touch screen equipped models)
About the Touch Screen (Touch screen equipped models)
How to Use the Touch Screen (Touch screen equipped models)
Partition
Creating Partitions
Creating Other Drives (Modifying Partitions)
NFC/One-touch functions
Disabling NFC/One-touch functions (NFC supported models)
About One-touch functions (NFC supported models)
Using NFC/One-touch functions (NFC supported models)
Notes on NFC/One-touch functions (NFC supported models)
About NFC (NFC supported models)
Windows
Opening Windows Help and Support
Windows 8
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
Restarting Your VAIO Computer
Using Sleep Mode
Help and Support
Opening Windows Help and Support
Notifications
Read this first
About This Manual
VAIO computer
Checking Supplied Items
Updating Your VAIO Computer
Setting Up an Appropriate Work Environment
Care and maintenance
Cleaning Your VAIO computer/LCD screen
Important notice
Trademarks
About the Software License
About the International ENERGY STAR(R) Program
Safety Information
Handling the Built-in Storage Device
Service and support
About Online Support Website
Updating Your VAIO Computer
Solving Common Problems with Your VAIO Computer
Product registration
About Online Support Website
Supplied items
Checking Supplied Items
Security
Updating Your VAIO Computer
Troubleshooting
Hardware
Power
What should I do if my VAIO computer does not turn on (the power indicator light does not turn on in green)?
Why does my VAIO computer automatically turn off?
What should I do if I cannot turn off my VAIO computer?
Why does a message appear and Windows fail to start when I turn on my VAIO computer?
What should I do if my VAIO computer does not turn on or the power button does not work (the charge
indicator light blinks fast)?
What should I do if the power indicator light turns on in green when I press the power button but the screen
remains blank?
What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode?
Why does the disc drive indicator light blink during Sleep mode?
What should I do if my VAIO computer does not return to Normal mode with keyboard or mouse operations
during Sleep mode?
What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer?
Battery
What should I do if my battery pack is not fully charged?
Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running
on battery power?
What should I do if my battery pack does not work properly?
Display
What should I do if videos are not displayed on the computer screen?
What should I do if my computer screen goes blank?
What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed
models)
What should I do if captured images flicker?
What should I do if captured images contain dropped frames and audio interruptions?
What should I do if the touch screen does not work correctly? (Touch screen equipped models)
Why does the viewfinder show no images or poor-quality images?
How do I change the LCD brightness?
What should I do if no image is displayed on my external display or TV screen?
What should I do if some items do not fit on the computer screen?
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
What should I do if no image is displayed on my TV screen or external display connected to the HDMI output
port?
What should I do if videos are not displayed smoothly?
HDMI
What should I do if no image is displayed on my TV screen or external display connected to the HDMI output
port?
Audio
What should I do if sound interruptions occur during video or audio playback?
What should I do if I do not hear sound from a digital audio device connected to the digital output port, such
as the HDMI output port?
What should I do if my microphone does not work?
What should I do if I do not hear sound from speakers or headphones?
What should I do if I hear microphone feedback from speakers when using my microphone?
Microphone
What should I do if my microphone does not work?
What should I do if I hear microphone feedback from speakers when using my microphone?
Keyboard
What should I do if my keyboard configuration is wrong?
What should I do if I cannot enter certain characters with my keyboard?
What should I do if I cannot enter numbers with the numeric keypad?
What should I do if the connect indicator on the keyboard is blinking?
What should I do if the keyboard does not work?
Camera
What should I do if captured images flicker?
Why are captured images poor in quality?
What should I do if captured images contain dropped frames and audio interruptions?
Why does the viewfinder show no images or poor-quality images?
Why is the video input from the built-in camera suspended momentarily?
LAN
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Wi-Fi
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
BLUETOOTH
What should I do if I cannot use the BLUETOOTH(R) function?
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard
user account?
Why is my BLUETOOTH(R) connection slow?
What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Why can't I use BLUETOOTH(R) devices when I switch users?
Password
What should I do if I forget the Windows password?
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter
a wrong power-on password three times consecutively?
What should I do if I forget the power-on password to start my VAIO computer?
BIOS
What should I do if I forget the power-on password to start my VAIO computer?
USB
What should I do if I cannot charge the device connected to the USB port that supports USB charging?
Memory card
Why can't I write data to a memory card?
Software
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
Computer
Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running
on battery power?
Mouse
What should I do if the mouse does not work?
What should I do if the battery charge of the mouse becomes low quickly?
What should I do if the mouse pointer jumps or moves slowly?
What should I do if the mouse pointer does not move?
Touch panel
What should I do if the touch screen does not work correctly? (Touch screen equipped models)
NFC/One-touch functions
What should I do if I cannot use NFC/One-touch functions?
Apps
Display
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
Software
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
What should I do if my game app does not work or it keeps crashing?
Network / Internet
LAN
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Wi-Fi
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
What should I do if I do not know the SSID or security key for the access point?
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
BLUETOOTH
What should I do if I cannot use the BLUETOOTH(R) function?
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard
user account?
Why is my BLUETOOTH(R) connection slow?
What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Why can't I use BLUETOOTH(R) devices when I switch users?
Backup / Recovery
Recovery
What should I do if I cannot create Recovery Media?
What should I do if I cannot start/complete the recovery process?
What should I do if my VAIO computer becomes unstable (Windows does not start)?
What should I do if my VAIO computer becomes unstable (Windows starts)?
What should I do if I cannot recover my VAIO computer from the recovery area?
How do I create Recovery Media?
How can I restore my VAIO computer system to its factory default settings?
How can I reinstall the original apps and drivers?
Security
Password
What should I do if I forget the Windows password?
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter
a wrong power-on password three times consecutively?
What should I do if I forget the power-on password to start my VAIO computer?
BIOS
What should I do if I forget the power-on password to start my VAIO computer?
Peripheral Devices
USB
What should I do if my VAIO computer does not recognize the USB device?
What should I do if I cannot print a document?
Printer
What should I do if my VAIO computer does not recognize the USB device?
What should I do if I cannot print a document?
Switching from a Local Account to a Microsoft Account
In Windows 8, you can switch between a local account and a Microsoft account.
By switching from a local account to a Microsoft account, you can download apps from Windows Store.
To create or switch to a Microsoft account, follow these steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Switch to a Microsoft account.
5. Follow the on-screen instructions.
Hint
To switch to a local account, select Switch to a local account in step 4 instead of Switch to a
Microsoft account.
If you forget your Microsoft account password, contact Microsoft support services.
About User Account Types
There are two types of user accounts available in Windows 8: a local account and a Microsoft account.
Local account
A local account is a user name and password that you set on your VAIO computer. Because one local account
is expected to be used for a single computer, you cannot share the same account on multiple computers.
Hint
Setting a local account password is optional. If you forget your local account password, recover your VAIO
computer.
Microsoft account
A Microsoft account is an email address and password that you use to sign in to Microsoft services. Because a
Microsoft account can be set for each user, you can share the same account on multiple computers. To
download apps from Windows Store, you need to switch from a local account to a Microsoft account.
Hint
Setting a Microsoft account password is required. If you forget your Microsoft account password, contact
Microsoft support services.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a
break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the Settings charm. (See Opening the Charms to open the
charms.)
4. Select Power and Shut down.
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power
indicator, the green power indicator light turns off.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then
unplug the power cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer
into the minimum power consumption state (ACPI S5 mode). In this case, the fast boot function is
temporarily disabled on the next start-up.
Restarting Your VAIO Computer
After changing the settings or installing an app on your VAIO computer, you may be required to restart the
computer.
1. Save your data and close all running apps.
2. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
3. Select Power and Restart.
Your VAIO computer will restart.
Entering Sleep Mode, Shutting Down, or Restarting
You can place your VAIO computer into Sleep mode or shut down/restart the computer by following these
steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep, Shut down, or Restart.
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including
data you are working on.
To activate Sleep mode
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep.
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep
mode (with the default setting).
To return to Normal mode
1. Press the (Power) button.
Note
If you press and hold down the (Power) button for more than 4 or 10 seconds, your VAIO computer will
turn off automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out
of power. However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of
unsaved data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the
running hard disk drive. If the computer is equipped with the power indicator, make sure that it is completely
off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while
running on AC power.
The operations below also place your VAIO computer into Sleep mode.
Press the (Power) button (with the default setting).
About the Start Screen and Menu
You can add shortcuts to apps, the desktop, and websites that you use the most.
Overview
To open the Start screen
Tiles
Select a tile to start an app and personalize the Start screen by adding and rearranging tiles.
1
Charms
Search for apps and files, share content, play content on other devices or print, and set up your VAIO
computer.
2
Touch operation (Touch screen equipped models)
Open the charms, then tap the Start charm. (See Opening the Charms to open the charms.)
Mouse/Touch pad operation
Open the charms, then click the Start charm. (See Opening the Charms to open the charms.)
Keyboard operation
Press the (Windows) key.
Opening the Desktop
You can access the desktop from a tile, just like an app. Open the desktop by following the instruction below.
1. Open the Start screen and select the Desktop tile. (See About the Start Screen and Menu to open the
Start screen.)
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support
(Opening Windows Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information
on how to connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the
Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Switching from a Local Account to a Microsoft Account
In Windows 8, you can switch between a local account and a Microsoft account.
By switching from a local account to a Microsoft account, you can download apps from Windows Store.
To create or switch to a Microsoft account, follow these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Switch to a Microsoft account.
5. Follow the on-screen instructions.
Hint
To switch to a local account, select Switch to a local account in step 4 instead of Switch to a
Microsoft account.
If you forget your Microsoft account password, contact Microsoft support services.
About User Account Types
There are two types of user accounts available in Windows 8: a local account and a Microsoft account.
Local account
A local account is a user name and password that you set on your VAIO computer. Because one local account
is expected to be used for a single computer, you cannot share the same account on multiple computers.
Hint
Setting a local account password is optional. If you forget your local account password, recover your VAIO
computer.
Microsoft account
A Microsoft account is an email address and password that you use to sign in to Microsoft services. Because a
Microsoft account can be set for each user, you can share the same account on multiple computers. To
download apps from Windows Store, you need to switch from a local account to a Microsoft account.
Hint
Setting a Microsoft account password is required. If you forget your Microsoft account password, contact
Microsoft support services.
Searching/Starting Apps, Settings, or Files
You can search apps, files, or settings on the charms, and then start your desired apps, files, or settings.
To search and start them, open the charms, select the
Search charm, and follow these steps. To open the
charms, see Opening the Charms.
1. Enter a keyword in the search box ( ).
2. Select Apps, Settings, or Files ( ) to narrow the search result.
3. Select your desired app or file ( ).
Hint
When you open the Search charm with certain Windows Store apps running, you can search from
within the running apps. If no apps are running, you can also search from within the apps by selecting Apps
below the search box in step 2.
Switching Apps
You can switch between apps that are currently running.
Touch operation (Touch screen equipped models)
Display currently running apps, touch and swipe in your desired app icon from the left edge. To display the
currently running apps, see Viewing Running Apps.
Mouse/Touch pad operation
Display currently running apps and drag your desired app icon from the left edge to the center. To display the
currently running apps, see Viewing Running Apps.
Viewing Running Apps
You can view running apps by displaying the list on the Start screen. See About the Start Screen and Menu
for more information.
Touch operation (Touch screen equipped models)
Swipe in from the left edge until a small app icon appears, then drag the icon back towards the left edge.
Mouse/Touch pad operation
Point to the upper-left corner ( ), then move downward ( ).
Keyboard operation
Press the (Windows) key and the Tab key at the same time.
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support
(Opening Windows Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information
on how to connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the
Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Opening the App Menu
Many apps have app menus that you can use to control your app. Follow the instructions below to open the
app menu.
Touch operation (Touch screen equipped models)
Swipe up from the bottom edge.
Mouse/Touch pad operation
When an app is open, right-click anywhere on the screen. On a touch pad, click the bottom-right corner.
Keyboard operation
Press the (Windows) key and the Z key at the same time.
Hint
Open the app menu when an app is displayed on the computer screen.
App commands vary depending on the app that is currently displayed on the computer screen.
Closing Apps
You can close currently running apps by following the instruction below.
Touch operation (Touch screen equipped models)
1. When an app is open, point to the top-center of the screen.
2. Drag the app to the bottom of the screen until the app disappears from the screen.
Mouse/Touch pad operation
1. When an app is open, move the cursor to the top-center of the screen until the hand icon appears.
2. Drag the app to the bottom of the screen until the app disappears from the screen.
Keyboard operation
Press the Alt key and the F4 key at the same time.
Switching User Accounts
You can switch to another user account by following these steps.
1. Open the Start screen and select an account name at the upper-right corner of the computer screen.
(See About the Start Screen and Menu to open the Start screen.)
2. Select your desired account name.
Hint
To create a new user account, you need to sign in as an administrator. Then, open the charms and select
the Settings charm. Select Change PC settings in the lower right corner, and select Users in the
left pane.
To open the charms, see Opening the Charms.
Opening Windows Help and Support
You can open Windows Help and Support by following these steps.
1. Open the charms and select the
Search charm. (See Opening the Charms to open the charms.)
2. Select Apps ( ).
3. Enter "Help and Support" in the search box ( ).
4. Select Help and Support ( ).
About the Start Screen and Menu
You can add shortcuts to apps, the desktop, and websites that you use the most.
Overview
To open the Start screen
Touch operation (Touch screen equipped models)
Tiles
Select a tile to start an app and personalize the Start screen by adding and rearranging tiles.
1
Charms
Search for apps and files, share content, play content on other devices or print, and set up your VAIO
computer.
2
Open the charms, then tap the Start charm. (See Opening the Charms to open the charms.)
Mouse/Touch pad operation
Open the charms, then click the Start charm. (See Opening the Charms to open the charms.)
Keyboard operation
Press the (Windows) key.
Opening Control Panel
You can open Control Panel by following these steps.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Apps ( ).
3. Enter "Control Panel" in the search box ( ).
4. Select Control Panel ( ).
Opening the Desktop
You can access the desktop from a tile, just like an app. Open the desktop by following the instruction below.
1. Open the Start screen and select the Desktop tile. (See About the Start Screen and Menu to open the
Start screen.)
Opening the Charms
You can open the charms to search for apps and files, share content, play content on other devices or print,
and set up your VAIO computer.
Touch operation (Touch screen equipped models)
Swipe in from the right edge.
Mouse/Touch pad operation
Point to the upper-right corner ( ), then move downward ( ).
With a touch pad, you can also swipe in from the right edge.
Keyboard operation
Press the (Windows) key and the C key at the same time.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a
break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the Settings charm. (See Opening the Charms to open the
charms.)
4. Select Power and Shut down.
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power
indicator, the green power indicator light turns off.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then
unplug the power cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer
into the minimum power consumption state (ACPI S5 mode). In this case, the fast boot function is
temporarily disabled on the next start-up.
Restarting Your VAIO Computer
After changing the settings or installing an app on your VAIO computer, you may be required to restart the
computer.
1. Save your data and close all running apps.
2. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
3. Select Power and Restart.
Your VAIO computer will restart.
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including
data you are working on.
To activate Sleep mode
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep.
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep
mode (with the default setting).
To return to Normal mode
1. Press the (Power) button.
Note
If you press and hold down the (Power) button for more than 4 or 10 seconds, your VAIO computer will
turn off automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out
of power. However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of
unsaved data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the
running hard disk drive. If the computer is equipped with the power indicator, make sure that it is completely
off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while
running on AC power.
The operations below also place your VAIO computer into Sleep mode.
Press the (Power) button (with the default setting).
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support
(Opening Windows Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information
on how to connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the
Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Switching User Accounts
You can switch to another user account by following these steps.
1. Open the Start screen and select an account name at the upper-right corner of the computer screen.
(See About the Start Screen and Menu to open the Start screen.)
2. Select your desired account name.
Hint
To create a new user account, you need to sign in as an administrator. Then, open the charms and select
the Settings charm. Select Change PC settings in the lower right corner, and select Users in the
left pane.
To open the charms, see Opening the Charms.
Opening Windows Help and Support
You can open Windows Help and Support by following these steps.
1. Open the charms and select the
Search charm. (See Opening the Charms to open the charms.)
2. Select Apps ( ).
3. Enter "Help and Support" in the search box ( ).
4. Select Help and Support ( ).
Parts and Controls on the Back
Describes the features on the back of the VAIO computer, such as connection ports.
Built-in speakers
1
Air exhaust vent
2
Note
The air exhaust vent may get hot during use. Take care when touching it.
Do not install your VAIO computer where the air intake vent or air exhaust vent may be blocked.
Do not carry your VAIO computer by its stand; hold the sides.
Parts and Controls on the Sides
Describes the features on the sides of the VAIO computer, such as connection ports.
Stand
3
Rating plate
There is a rating plate on the stand.
4
Built-in dual microphones (Using the Built-in Camera)
Do not push either of the built-in microphones with any object, such as a pin. Take care not to mistake an
built-in microphone for the Battery off button.
5
Battery off button
6
Air intake vent
7
“Memory Stick Duo” / SD memory card combined slot (Inserting SD Memory Cards)
“Memory Stick Duo” and an SD memory card cannot be inserted into the slot simultaneously.
1
HDMI output port (Connecting a TV with an HDMI Input Port)
2
USB port (Connecting a USB Device)
3
USB port (Connecting a USB Device)
4
Headset compatible headphone jack (Connecting External Speakers/Headphones/Headset)
5
LAN port (Connecting to the Internet with a Wired Connection (LAN port equipped models))
6
Parts and Controls on the Front
Describes the features on the front of the VAIO computer, such as buttons and indicator lights.
Notes on the LCD screen
The LCD screen is manufactured using high-precision technology. You may, however, see tiny black points
and/or bright points (red, blue, or green) that continuously appear on the LCD screen. The ratio of defective
pixels to all available pixels of the LCD screen is less than 0.0006 %. Also, depending on the viewing angle,
uneven stripes of changes in color and luminance may appear. These are normal results of the LCD screen
Do not connect the AC adapter to the LAN port. It may cause a malfunction.
DC IN port (Connecting a Power Source)
7
Disc drive indicator
1
Charge indicator (Charge Indicator Status List)
2
Power indicator (Turning On Your VAIO Computer)
3
ASSIST button (About the ASSIST Button)
4
VOL (Volume) buttons
5
Power button (Turning On Your VAIO Computer)
6
Built-in camera (Using the Built-in Camera)
7
Built-in camera indicator (Using the Built-in Camera)
8
Touch screen (How to Use the Touch Screen (Touch screen equipped models))
9
Touch mark (Using NFC/One-touch functions (NFC supported models))
10
Windows button
11
construction and do not indicate a malfunction. Take note that returns and replacements are not accepted.
Parts and Controls of the Keyboard
Describes the features of the keyboard, such as keys, buttons and indicator lights.
Caps Lock key (Checking the Caps Lock / Num Lock / Scroll Lock States)
1
Esc key
2
Function keys (Combinations and Functions with the Fn Key)
3
Prt Sc key
4
Pause / Break key
5
Insert key
6
Delete key
7
Num Lk / Scr Lk key (Checking the Caps Lock / Num Lock / Scroll Lock States)
8
Home key
9
Power switch of the keyboard
10
End key
11
Page Up key
12
Page Down key
13
WEB button
14
Clip button
15
Sleep button (Using Sleep Mode)
16
Note
If the keyboard or mouse is not used for about 10 seconds, the connect indicator blinks.
Hint
There is a raised dot on the F, J and 5 keys.
After 10 minutes of idle time, the keyboard enters the power saving mode and all indicator lights turn off.
For details on the keyboard shortcut keys, see Opening Windows Help and Support.
Parts and Controls of the Mouse
Describes the features of the mouse, such as buttons.
Top
VOL (Volume) buttons (Adjusting the Speakers Volume)
17
Muting button (Adjusting the Speakers Volume)
18
Shift key
19
Ctrl key
20
Fn key (Combinations and Functions with the Fn Key)
21
(Windows) key (About the Start Screen and Menu)
22
Alt key
23
Space key
24
Backspace key
25
Applications key
26
Directional arrow keys
27
Numeric keypad
28
Connect indicator (Connecting the Wireless Keyboard)
29
Battery indicator (Checking the Remaining Battery Power of the Keyboard)
30
Caps lock indicator (Checking the Caps Lock / Num Lock / Scroll Lock States)
31
Right button
1
Bottom
Propping Up Your VAIO Computer
When propping up your VAIO computer, follow these steps.
1. Place your computer face up on a flat surface.
2. Peel off the tape that secures the stand during shipment.
3. Hold the screen as shown in the illustration, then prop up your computer.
Central wheel
2
Left button
3
Status light (Checking the Remaining Battery Power of the Mouse)
1
Power switch of the mouse
2
4. Release your hands, and the angle of your computer becomes stable.
Notes on using the stand
Do not place the screen face down or pull the stand out.
Do not use the stand as a handle.
Note
Do not use your computer in an unstable position, such as standing on end.
Do not allow the stand to hit anything as it swings out automatically.
Checking Supplied Items
Check all items packed with the product before use.
Wireless keyboard
Wireless mouse
AA batteries
Alkaline batteries for the keyboard and mouse (2)
AC adapter
Power cord
Hint
No Recovery Media is included because your VAIO computer can be recovered using data stored in the
hard disk drive or SSD. See Recovering from the Recovery Area for more information.
Setting Up an Appropriate Work Environment
This topic describes where to or not to place your VAIO computer and ergonomic instructions.
Where to place your VAIO computer
When placing your VAIO computer, ensure that:
You have easy access to a power source and necessary ports.
You leave enough space around the computer.
The computer is placed on a flat surface that is wide enough and you can face the computer screen as you
operate it.
You can place the computer in front of you where you can sit upright and keep your forearms parallel to the
floor.
Where not to place your VAIO computer
Placing your VAIO computer in an inappropriate location may cause damage or a malfunction. Do not place the
computer in a location subject to:
Direct sunlight
Magnetic items or sources
Heat sources, such as residential heating equipment
Excessive dust
High humidity
Poor ventilation
Note
The area around the air exhaust vent may become extremely hot while your VAIO computer is on. Be
careful before touching the area.
Do not place any object near the air exhaust vent that may block the vent.
Hint
Your VAIO computer uses high-frequency radio signals and may cause interference to radio or TV
reception. If this occurs, move the computer a suitable distance away from the radio or TV.
Ergonomic considerations
Whenever possible, you should attempt to take account of the following ergonomic considerations.
Furniture and posture
Sit in a chair with good back support. Adjust the level of the chair so your feet are flat on the floor. A footrest
may make you more comfortable.
Sit in a relaxed, upright posture and avoid slouching forward or leaning far backwards.
Viewing angle of the computer screen
Use the screen tilting feature to find the best position. Make sure the computer screen is at or slightly below
eye level when you are sitting in front of your VAIO computer. Adjust the brightness level of the display as well.
You can reduce eye strain and muscle fatigue by adjusting the tilt and brightness level of the computer screen
to the proper position.
Lighting
Choose a location where windows and lights do not cause glare and reflection on the computer screen. Use
indirect lighting to avoid bright spots on the computer screen. Proper lighting adds to your comfort and work
efficiency.
Note
While adjusting the viewing angle, do not exert excessive pressure on your VAIO computer to eliminate a
risk of mechanical damage.
Hint
The same considerations apply when you use an external display.
Notes on handling your VAIO computer
Observe the following to avoid malfunctions and damage to your VAIO computer.
Place your VAIO computer gently on a flat surface to avoid a mechanical shock.
Do not grasp the foot stand to move your VAIO computer as it may cause damage to the computer.
Be careful not to exert pressure on the LCD screen when moving your VAIO computer.
Be careful not to scratch the LCD screen with your clothing or waist belt buckle when moving your VAIO
computer.
Be sure to grasp both sides of your VAIO computer when moving the computer, and lay the computer with
the LCD screen up.
If not, you may lose your balance and fall down.
Be sure to turn off your VAIO computer before moving the computer. Moving the computer that is turned on
may cause a hard disk malfunction. Be sure to disconnect all cables connected to the computer before
moving it.
Do not drop or hit your VAIO computer. Even a slight shock or vibration may cause a hard disk malfunction.
Do not place your VAIO computer in an unstable position.
About Adding Memory Modules
Your VAIO computer and memory modules use high precision components and electronic connectors
technology.
To avoid invalidation of the warranty during your product warranty period, we recommend that you contact
an authorized Sony repair center to install a new memory module.
A flat fee will be charged to repair any damage resulting from your performing a memory upgrade, even
within the warranty period.
Connecting a Power Source
Connect your VAIO computer to an AC power source.
Carefully read the precautions in Notes on Using the Power Source before connection.
1. Plug one end of the power cord ( ) into the AC adapter ( ).
2. Plug the other end of the power cord into an AC outlet ( ).
3. Plug the cable from the AC adapter ( ) into the DC IN port ( ) on your VAIO computer.
Note
Do not plug more than one device into the same AC outlet.
The shape of the AC adapter varies depending on the model you purchased.
Make sure that the power plug is firmly plugged into your VAIO computer.
Hint
You can purchase a power strip with a surge protector to help prevent damage to your VAIO computer
caused by sudden power surges (in an electrical storm, for example).
Charging the Battery Pack
The battery pack can be charged even while you are using your VAIO computer when the computer is
connected to a power source. The charging time may vary depending on operating conditions.
1. Plug your VAIO computer into an AC outlet. (See Connecting a Power Source.)
Hint
The charging time varies depending on ambient temperature.
Note that at a low ambient temperature, it takes longer time to charge the battery pack.
Open the desktop and select the battery icon, such as (on battery) or (plugged in), in the desktop
notification area to check the built-in battery status of your VAIO computer. To open the desktop, see
Opening the Desktop.
Turning On Your VAIO Computer
Turn on your VAIO computer to start Windows.
Carefully read the precautions in Notes on Using the Power Source before turning on.
1. Connect your VAIO computer to an AC outlet. (See Connecting a Power Source.)
2. Press the
(Power) button.
If your VAIO computer is equipped with the power indicator, it turns on in green.
The computer is turned on, and Windows starts after a while.
Note
If you press and hold down the (Power) button for more than four seconds, your VAIO computer will not
turn on.
Do not touch the touch screen when turning on your VAIO computer as it may cause the computer to
malfunction. (Touch screen equipped models)
Hint
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity while the
computer is connected to an AC outlet. See Using Sleep Mode for more information.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a
break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the Settings charm. (See Opening the Charms to open the
charms.)
4. Select Power and Shut down.
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power
indicator, the green power indicator light turns off.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then
unplug the power cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer
into the minimum power consumption state (ACPI S5 mode). In this case, the fast boot function is
temporarily disabled on the next start-up.
Charging the Battery Pack
The battery pack can be charged even while you are using your VAIO computer when the computer is
connected to a power source. The charging time may vary depending on operating conditions.
1. Plug your VAIO computer into an AC outlet. (See Connecting a Power Source.)
Hint
The charging time varies depending on ambient temperature.
Note that at a low ambient temperature, it takes longer time to charge the battery pack.
Open the desktop and select the battery icon, such as (on battery) or (plugged in), in the desktop
notification area to check the built-in battery status of your VAIO computer. To open the desktop, see
Opening the Desktop.
Notes on Using the Battery Pack
Before using the battery pack, read the following precautions for correct use.
About the battery pack
The battery pack built in your VAIO computer is not removable.
For safety reasons, battery charging may be suspended at higher or lower temperatures.
The battery pack is not fully charged at the time of delivery.
While the battery pack is in use or being charged, heat builds up in the battery pack. This is normal and is
not cause for concern.
About battery discharge
After battery charge, the battery pack will gradually discharge over time even while not in use. If it is left unused
for an extended period of time, the battery power may be depleted. It is recommended that you recharge the
battery pack before use.
About battery life
Battery life varies depending on usage and settings.
About battery deterioration and replacement
The battery pack is consumable. The capacity gradually declines through repeated cycles of recharging and
discharging, and depending on the ambient temperature during use or storage. As a result, the battery life
becomes short even if it is fully charged and eventually the battery pack reaches the end of its life.
If the battery pack quickly runs out of power after being fully charged or it has reached the end of its life,
replace it with a new one.
Contact an authorized Sony service/support center and replace the battery pack with a new one specified by
Sony.
When the battery pack is running out of power
If the battery pack runs out and your VAIO computer is not plugged in, power will be cut off and any data you
are working on will be lost.
While your VAIO computer is running on battery power, save data frequently.
Adjusting the Angle of Your VAIO Computer
Choose which angle to position your computer.
Adjust the angle by holding the top of the screen.
The angle of your VAIO computer can be adjusted from approximately 15 to 90 degrees.
When you use your computer laid flat, push down completely.
Note
Do not exert excessive pressure on your VAIO computer while adjusting the angle, as this may result in
damage to your computer.
Ensure that there are no cables, or any other items between the back of the computer and the stand when it
is laid flat.
Replacing the AA Battery of the Keyboard
Change the AA battery in the keyboard when the battery power becomes low.
1. Set the power switch of the keyboard to OFF.
2. Turn over the keyboard, and then push the center of the cover in the direction shown in the illustration
below.
3. Remove the old battery and insert a new AA alkaline battery (minus (-) end first), then close the cover.
4. Set the power switch of the keyboard to ON.
Note
Use a new AA alkaline replacement battery.
If you do not intend to use the keyboard for a while, set the power switch of the keyboard to OFF. If you do
not intend to use the keyboard for an extended period of time, remove its AA battery.
When the battery power becomes low, replace with a new AA battery promptly. Keeping a depleted battery
in the keyboard may cause battery leakage.
Since the keyboard cannot be used with a commercially available rechargeable battery, use a non-
rechargeable AA battery. If you use a rechargeable battery, battery leakage may occur, resulting in a
malfunction.
Do not recharge a dry cell AA battery.
Refer to the supplied safety information manual.
About the Usage Environment for the Keyboard
This section explains how to use the wireless keyboard.
You can use the wireless keyboard up to 33 ft. / 10 m away from your VAIO computer.
Note
Do not allow water to enter the wireless keyboard as malfunction may result.
Depending on the usage environment, the communication range between the wireless keyboard and your
VAIO computer may be less than 33 ft. / 10 m.
If you use the wireless keyboard too close to your VAIO computer (within 4 inches / 10 cm), wireless
communication may be affected and keyboard input may become unstable. We recommend that you use the
wireless keyboard at least 6 inches / 15 cm away from metal objects and your VAIO computer.
About Adding Memory Modules
Your VAIO computer and memory modules use high precision components and electronic connectors
technology.
To avoid invalidation of the warranty during your product warranty period, we recommend that you contact
an authorized Sony repair center to install a new memory module.
A flat fee will be charged to repair any damage resulting from your performing a memory upgrade, even
within the warranty period.
Checking Supplied Items
Check all items packed with the product before use.
Wireless keyboard
Wireless mouse
AA batteries
Alkaline batteries for the keyboard and mouse (2)
AC adapter
Power cord
Hint
No Recovery Media is included because your VAIO computer can be recovered using data stored in the
hard disk drive or SSD. See Recovering from the Recovery Area for more information.
About the Usage Environment for the Mouse
This section explains how to use the wireless mouse.
You can use the wireless mouse up to 33 ft. / 10 m away from your VAIO computer.
Note
The wireless mouse supplied with your VAIO computer uses a laser sensor. Mouse operation may become
unstable depending on the usage environment.
Depending on the usage environment, the communication range between the wireless mouse and your
VAIO computer may be less than 33 ft. / 10 m.
If you use the wireless mouse too close to your VAIO computer (within 4 inches / 10 cm), wireless
communication may be affected and mouse operation may become unstable. We recommend that you use
the wireless mouse at least 6 inches / 15 cm away from metal objects and your VAIO computer.
Replacing the AA Battery of the Mouse
Change the AA battery in the mouse when the battery power becomes low.
1. Set the power switch of the mouse to OFF.
2. Turn the mouse upside down. Hold the center of the cover and slide the battery cover in the direction of
the arrow.
3. Remove the old battery and insert a new AA alkaline battery (minus (-) end first), then close the cover.
4. Set the power switch of the mouse to ON.
Note
Use a new AA alkaline replacement battery.
If you do not intend to use the mouse for a while, set the power switch of the mouse to OFF. If you do not
intend to use the mouse for an extended period of time, remove its AA battery.
When the battery power becomes low, replace with the battery promptly. Keeping a depleted battery in the
mouse may cause battery leakage.
Since the mouse cannot be used with a commercially available rechargeable battery, use a non-
rechargeable AA battery. If you use a rechargeable battery, battery leakage may occur, resulting in a
malfunction.
Do not recharge a dry cell AA battery.
Refer to the supplied safety information manual.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a
break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the Settings charm. (See Opening the Charms to open the
charms.)
4. Select Power and Shut down.
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power
indicator, the green power indicator light turns off.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then
unplug the power cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer
into the minimum power consumption state (ACPI S5 mode). In this case, the fast boot function is
temporarily disabled on the next start-up.
Using the Antivirus App for Your VAIO Computer
Protect your VAIO computer against computer viruses by using the antivirus app.
You can keep the antivirus app current with the latest updates by downloading and installing the updates from
the website of the app publisher. To update the antivirus app, find the antivirus app installed on your VAIO
computer from the following and follow these steps.
1. Make sure your VAIO computer is connected to the Internet.
2. Perform any of these operations according to the preinstalled antivirus app.
For Trend Micro:
Start Trend Micro Titanium Maximum Security.
For McAfee:
Start McAfee LiveSafe - Internet Security, McAfee Internet Security, or McAfee Total
Protection.
For Kaspersky Internet Security:
Start Kaspersky Internet Security.
3. Follow the on-screen instructions.
Note
The actual procedure may be different from the above depending on the version of the app installed on your
VAIO computer. In such a case, follow the on-screen instructions.
Hint
To start the antivirus app, see Searching/Starting Apps, Settings, or Files.
Refer to the help file included with your app for more information.
Connecting to the Internet with a Wired Connection (LAN port equipped models)
Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices
required for connecting your VAIO computer to the Internet.
Connect one end of a LAN cable (not supplied) to the LAN port on your VAIO computer and the other end to
your network.
Note
For detailed information on devices required for Internet access and how to connect your VAIO computer to
the Internet, ask your ISP.
When connecting your VAIO computer to the Internet, be sure to use a cable with “Network” or “Ethernet”
writing on it.
Do not plug a telephone cable into the LAN port on your VAIO computer.
If the LAN port is connected to the following networks or telephone lines, high electric current to the port
may cause damage, overheating, or fire.
Any network, except 1000BASE-T/100BASE-TX/10BASE-T type networks
Public telephone subscriber line
Private branch exchange (PBX)
Home (intercom speakerphone) or business-use telephone lines (multi-line business telephone)
Hint
To connect your VAIO computer to the Internet using the Wi-Fi(R) (Wireless LAN) function, you need to set
up the Wi-Fi settings. See Starting Wi-Fi(R) (Wireless LAN) Communications for more information.
About the Internet Connection Services
The following types of Internet connection services are available.
You can select from among the services according to your preference, for example, communication speed or a
usage fee. For detailed information on a variety of connection services, contact Internet Service Providers
(ISPs).
Fiber to the Home (FTTH)
Cable modem
Digital Subscriber Line (DSL)
Satellite
Dial-up
About the Network (LAN)
The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the
computer and other devices.
You can connect your VAIO computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN
cable (not supplied). Connect one end of a LAN cable to the LAN port on the computer and the other end to
your network. (LAN port equipped models)
You can also connect your VAIO computer to a network using the Wi-Fi(R) (Wireless LAN) function.
For information on peripheral devices required for LAN access, ask your Internet Service Provider (ISP) or refer
to the manual that came with your modem.
For information on how to connect your VAIO computer to the network, refer to your ISP’s instructions or the
manual that came with the modem and other peripheral devices. If you require information on the network
settings at your workplace, ask the network administrator.
Disabling the Wi-Fi(R) (Wireless LAN) Function
You can disable the Wi-Fi function by following these steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change the Wi-Fi setting under Wireless devices to Off.
Hint
To enable the Wi-Fi function, turn off Airplane mode and change the Wi-Fi setting under Wireless
devices to On.
To disable all wireless functions, turn on Airplane mode.
The wireless function(s) whose setting is on will be enabled when you turn off Airplane mode.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Before using the Wi-Fi function, read the following precautions for correct use.
In some countries or regions, using the Wi-Fi products may be restricted by the local regulations.
Wi-Fi devices work on the 2.4 GHz band, which is used by a variety of devices. They use the technology to
minimize radio interference from other devices that use the same band; however, radio interference may still
slow communication speeds, reduce communication range, or cause communication failure.
If both the BLUETOOTH function and the 2.4 GHz Wi-Fi function of your VAIO computer are enabled,
interference may occur and cause slower communication speeds or other problems.
To communicate via Wi-Fi while you are on the road, you may need to contract with a Wi-Fi connection
service provider.
If your VAIO computer is equipped with the IEEE 802.11a/b/g/n standard, outdoor use of the 5 GHz Wi-Fi
function is prohibited by law.
The communication speed and range may vary depending on the following conditions:
Distance between devices
Existence of obstacles between devices
Device configuration
Radio conditions
Ambient environment (including wall material, etc.)
Apps in use
Communications may be cut off depending on radio conditions.
The data transfer rate specified in the specification is the theoretical maximum, and may not reflect actual
data transfer rate.
Actual communication speed may not be as fast as the one displayed on your VAIO computer.
The 2.4 GHz and 5 GHz Wi-Fi frequency bands are not communicable with one another.
The data transfer rate of IEEE 802.11g and IEEE 802.11n (2.4 GHz) may be affected by interference when
used with an IEEE 802.11b product. Also, IEEE 802.11g and IEEE 802.11n automatically lower the transfer
rate to maintain compatibility with an IEEE 802.11b product. The transfer rate may be regained by changing
the channel settings of your access point.
To stop the Wi-Fi function abruptly, turn off your VAIO computer and the wireless devices (if any).
The WLAN standard includes the encryption methods: Wired Equivalent Privacy (WEP), which is a security
protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA). Proposed jointly by the
IEEE and Wi-Fi Alliance, both WPA2 and WPA are specifications of standards based on interoperable
security enhancements that increase the level of data protection and access control for existing Wi-Fi
networks. WPA is designed to be forward compatible with the IEEE 802.11i specification. It utilizes the
enhanced data encryption Temporal Key Integrity Protocol (TKIP) in addition to user authentication using
802.1X and Extensible Authentication Protocol (EAP). Data encryption protects the vulnerable wireless link
between clients and access points. Besides that, there are other typical LAN security mechanisms to ensure
privacy, such as: password protection, end-to-end encryption, virtual private networks, and authentication.
WPA2, the second generation of WPA, provides stronger data protection and network access control and is
also designed to secure all versions of 802.11 devices, including 802.11b, 802.11a, 802.11g, 802.11n, and
802.11ac (draft) standards, multi-band and multi-mode. In addition, based on the ratified IEEE 802.11i
standard, WPA2 provides government grade security by implementing the National Institute of Standards
and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1X-based authentication.
WPA2 is backward compatible with WPA.
Stopping Wi-Fi(R) (Wireless LAN) Communications
You can stop Wi-Fi communications by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Select the desired access point and Disconnect.
Note
Do not disable the Wi-Fi function while accessing remote documents, files, or resources, as it may result in
data loss.
About the Wi-Fi(R) (Wireless LAN) Standards
Wi-Fi allows your VAIO computer to connect to a network through a wireless connection.
Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used.
Refer to the specifications to find out about the configuration of the computer.
IEEE 802.11a (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
IEEE 802.11b/g (Frequency band:2.4 GHz)
The IEEE 802.11g standard provides higher-speed communications than the IEEE 802.11b.
IEEE 802.11n (Frequency band:2.4 GHz/5 GHz)
For models compliant with the IEEE 802.11b/g/n standard, only 2.4 GHz band can be used.
IEEE 802.11ac (draft) (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support
(Opening Windows Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information
on how to connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the
Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Starting Wi-Fi(R) (Wireless LAN) Communications
You can establish Wi-Fi communications between your VAIO computer and an access point (not supplied).
Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
1. Connect an access point to your VAIO computer.
Refer to Windows Help and Support (Opening Windows Help and Support) and the manual that
came with the access point for more information.
2. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
3. Select Change PC settings in the lower right corner.
4. Select Wireless in the left pane of the PC settings screen.
5. Change Airplane mode to Off and the Wi-Fi setting under Wireless devices to On.
6. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
7. Select (the network icon).
8. Select the desired access point and Connect.
After the connection is established, Connected appears in the selected wireless access point field.
If a security key entry window appears, enter the security key as required and select OK. See About a
Security Key for Wi-Fi(R) (Wireless LAN) for more information.
Note that security keys are case-sensitive.
To check Wi-Fi connection status
Open the desktop and move the mouse pointer over (the Network icon) in the desktop notification area to
check the Wi-Fi connection status, such as the access point currently connected to your VAIO computer.
To open the desktop, see Opening the Desktop.
Note
On IEEE 802.11a/b/g/n/ac (draft) equipped models, when only the 2.4 GHz Wi-Fi function is enabled, your
VAIO computer cannot connect to a 5 GHz Wi-Fi access point. Also, when only the 5 GHz Wi-Fi function is
enabled, the computer cannot connect to a 2.4 GHz Wi-Fi access point.
On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi function is disabled, the computer cannot
connect to an access point. Also, the computer cannot connect to a 5 GHz Wi-Fi access point.
It may take some time to find and connect to a Wi-Fi access point before starting communications via Wi-Fi.
Hint
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Once you connect your VAIO computer to the access point by entering the security key, the access point will
be registered in the computer. You do not have to enter the security key for subsequent connections.
About a Security Key for Wi-Fi(R) (Wireless LAN)
A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an
encryption key or a WEP (Wired Equivalent Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi access point and a
computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the default security key has been
changed to protect data from unauthorized use.) If you cannot find the default security key, refer to the manual
that came with your access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
Connecting to the Internet with a Wired Connection (LAN port equipped models)
Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices
required for connecting your VAIO computer to the Internet.
Connect one end of a LAN cable (not supplied) to the LAN port on your VAIO computer and the other end to
your network.
Note
For detailed information on devices required for Internet access and how to connect your VAIO computer to
the Internet, ask your ISP.
When connecting your VAIO computer to the Internet, be sure to use a cable with “Network” or “Ethernet”
writing on it.
Do not plug a telephone cable into the LAN port on your VAIO computer.
If the LAN port is connected to the following networks or telephone lines, high electric current to the port
may cause damage, overheating, or fire.
Any network, except 1000BASE-T/100BASE-TX/10BASE-T type networks
Public telephone subscriber line
Private branch exchange (PBX)
Home (intercom speakerphone) or business-use telephone lines (multi-line business telephone)
Hint
To connect your VAIO computer to the Internet using the Wi-Fi(R) (Wireless LAN) function, you need to set
up the Wi-Fi settings. See Starting Wi-Fi(R) (Wireless LAN) Communications for more information.
About the Internet Connection Services
The following types of Internet connection services are available.
You can select from among the services according to your preference, for example, communication speed or a
usage fee. For detailed information on a variety of connection services, contact Internet Service Providers
(ISPs).
Fiber to the Home (FTTH)
Cable modem
Digital Subscriber Line (DSL)
Satellite
Dial-up
About the Network (LAN)
The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the
computer and other devices.
You can connect your VAIO computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN
cable (not supplied). Connect one end of a LAN cable to the LAN port on the computer and the other end to
your network. (LAN port equipped models)
You can also connect your VAIO computer to a network using the Wi-Fi(R) (Wireless LAN) function.
For information on peripheral devices required for LAN access, ask your Internet Service Provider (ISP) or refer
to the manual that came with your modem.
For information on how to connect your VAIO computer to the network, refer to your ISP’s instructions or the
manual that came with the modem and other peripheral devices. If you require information on the network
settings at your workplace, ask the network administrator.
About the Wi-Fi(R) (Wireless LAN) Standards
Wi-Fi allows your VAIO computer to connect to a network through a wireless connection.
Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used.
Refer to the specifications to find out about the configuration of the computer.
IEEE 802.11a (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
IEEE 802.11b/g (Frequency band:2.4 GHz)
The IEEE 802.11g standard provides higher-speed communications than the IEEE 802.11b.
IEEE 802.11n (Frequency band:2.4 GHz/5 GHz)
For models compliant with the IEEE 802.11b/g/n standard, only 2.4 GHz band can be used.
IEEE 802.11ac (draft) (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
About a Security Key for Wi-Fi(R) (Wireless LAN)
A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an
encryption key or a WEP (Wired Equivalent Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi access point and a
computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the default security key has been
changed to protect data from unauthorized use.) If you cannot find the default security key, refer to the manual
that came with your access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
About the Internet Connection Services
The following types of Internet connection services are available.
You can select from among the services according to your preference, for example, communication speed or a
usage fee. For detailed information on a variety of connection services, contact Internet Service Providers
(ISPs).
Fiber to the Home (FTTH)
Cable modem
Digital Subscriber Line (DSL)
Satellite
Dial-up
Disabling the Wi-Fi(R) (Wireless LAN) Function
You can disable the Wi-Fi function by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change the Wi-Fi setting under Wireless devices to Off.
Hint
To enable the Wi-Fi function, turn off Airplane mode and change the Wi-Fi setting under Wireless
devices to On.
To disable all wireless functions, turn on Airplane mode.
The wireless function(s) whose setting is on will be enabled when you turn off Airplane mode.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Before using the Wi-Fi function, read the following precautions for correct use.
In some countries or regions, using the Wi-Fi products may be restricted by the local regulations.
Wi-Fi devices work on the 2.4 GHz band, which is used by a variety of devices. They use the technology to
minimize radio interference from other devices that use the same band; however, radio interference may still
slow communication speeds, reduce communication range, or cause communication failure.
If both the BLUETOOTH function and the 2.4 GHz Wi-Fi function of your VAIO computer are enabled,
interference may occur and cause slower communication speeds or other problems.
To communicate via Wi-Fi while you are on the road, you may need to contract with a Wi-Fi connection
service provider.
If your VAIO computer is equipped with the IEEE 802.11a/b/g/n standard, outdoor use of the 5 GHz Wi-Fi
function is prohibited by law.
The communication speed and range may vary depending on the following conditions:
Distance between devices
Existence of obstacles between devices
Device configuration
Radio conditions
Ambient environment (including wall material, etc.)
Apps in use
Communications may be cut off depending on radio conditions.
The data transfer rate specified in the specification is the theoretical maximum, and may not reflect actual
data transfer rate.
Actual communication speed may not be as fast as the one displayed on your VAIO computer.
The 2.4 GHz and 5 GHz Wi-Fi frequency bands are not communicable with one another.
The data transfer rate of IEEE 802.11g and IEEE 802.11n (2.4 GHz) may be affected by interference when
used with an IEEE 802.11b product. Also, IEEE 802.11g and IEEE 802.11n automatically lower the transfer
rate to maintain compatibility with an IEEE 802.11b product. The transfer rate may be regained by changing
the channel settings of your access point.
To stop the Wi-Fi function abruptly, turn off your VAIO computer and the wireless devices (if any).
The WLAN standard includes the encryption methods: Wired Equivalent Privacy (WEP), which is a security
protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA). Proposed jointly by the
IEEE and Wi-Fi Alliance, both WPA2 and WPA are specifications of standards based on interoperable
security enhancements that increase the level of data protection and access control for existing Wi-Fi
networks. WPA is designed to be forward compatible with the IEEE 802.11i specification. It utilizes the
enhanced data encryption Temporal Key Integrity Protocol (TKIP) in addition to user authentication using
802.1X and Extensible Authentication Protocol (EAP). Data encryption protects the vulnerable wireless link
between clients and access points. Besides that, there are other typical LAN security mechanisms to ensure
privacy, such as: password protection, end-to-end encryption, virtual private networks, and authentication.
WPA2, the second generation of WPA, provides stronger data protection and network access control and is
also designed to secure all versions of 802.11 devices, including 802.11b, 802.11a, 802.11g, 802.11n, and
802.11ac (draft) standards, multi-band and multi-mode. In addition, based on the ratified IEEE 802.11i
standard, WPA2 provides government grade security by implementing the National Institute of Standards
and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1X-based authentication.
WPA2 is backward compatible with WPA.
Stopping Wi-Fi(R) (Wireless LAN) Communications
You can stop Wi-Fi communications by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Select the desired access point and Disconnect.
Note
Do not disable the Wi-Fi function while accessing remote documents, files, or resources, as it may result in
data loss.
About the Wi-Fi(R) (Wireless LAN) Standards
Wi-Fi allows your VAIO computer to connect to a network through a wireless connection.
Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used.
Refer to the specifications to find out about the configuration of the computer.
IEEE 802.11a (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
IEEE 802.11b/g (Frequency band:2.4 GHz)
The IEEE 802.11g standard provides higher-speed communications than the IEEE 802.11b.
IEEE 802.11n (Frequency band:2.4 GHz/5 GHz)
For models compliant with the IEEE 802.11b/g/n standard, only 2.4 GHz band can be used.
IEEE 802.11ac (draft) (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
Starting Wi-Fi(R) (Wireless LAN) Communications
You can establish Wi-Fi communications between your VAIO computer and an access point (not supplied).
Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
1. Connect an access point to your VAIO computer.
Refer to Windows Help and Support (Opening Windows Help and Support) and the manual that
came with the access point for more information.
2. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
3. Select Change PC settings in the lower right corner.
4. Select Wireless in the left pane of the PC settings screen.
5. Change Airplane mode to Off and the Wi-Fi setting under Wireless devices to On.
6. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
7. Select (the network icon).
8. Select the desired access point and Connect.
After the connection is established, Connected appears in the selected wireless access point field.
If a security key entry window appears, enter the security key as required and select OK. See About a
Security Key for Wi-Fi(R) (Wireless LAN) for more information.
Note that security keys are case-sensitive.
To check Wi-Fi connection status
Open the desktop and move the mouse pointer over (the Network icon) in the desktop notification area to
check the Wi-Fi connection status, such as the access point currently connected to your VAIO computer.
To open the desktop, see Opening the Desktop.
Note
On IEEE 802.11a/b/g/n/ac (draft) equipped models, when only the 2.4 GHz Wi-Fi function is enabled, your
VAIO computer cannot connect to a 5 GHz Wi-Fi access point. Also, when only the 5 GHz Wi-Fi function is
enabled, the computer cannot connect to a 2.4 GHz Wi-Fi access point.
On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi function is disabled, the computer cannot
connect to an access point. Also, the computer cannot connect to a 5 GHz Wi-Fi access point.
It may take some time to find and connect to a Wi-Fi access point before starting communications via Wi-Fi.
Hint
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Once you connect your VAIO computer to the access point by entering the security key, the access point will
be registered in the computer. You do not have to enter the security key for subsequent connections.
About a Security Key for Wi-Fi(R) (Wireless LAN)
A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an
encryption key or a WEP (Wired Equivalent Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi access point and a
computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the default security key has been
changed to protect data from unauthorized use.) If you cannot find the default security key, refer to the manual
that came with your access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support
(Opening Windows Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information
on how to connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the
Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Installing Apps from Windows Store
You can install apps from Windows Store.
You will need a Microsoft account to use certain apps or services, including Windows Store.
On how to create and what you can do with the Microsoft account, refer to Windows Help and Support
(Opening Windows Help and Support).
1. Connect to the Internet.
See Connecting to the Internet with a Wired Connection (LAN port equipped models) for more information
on how to connect to the Internet.
2. Open the Start screen and select the Store tile. (See About the Start Screen and Menu to open the
Start screen.)
3. Find an app to install.
4. Follow the on-screen instructions to install the app.
Connecting a Power Source
Connect your VAIO computer to an AC power source.
Carefully read the precautions in Notes on Using the Power Source before connection.
1. Plug one end of the power cord (
) into the AC adapter ( ).
2. Plug the other end of the power cord into an AC outlet ( ).
3. Plug the cable from the AC adapter ( ) into the DC IN port ( ) on your VAIO computer.
Note
Do not plug more than one device into the same AC outlet.
The shape of the AC adapter varies depending on the model you purchased.
Make sure that the power plug is firmly plugged into your VAIO computer.
Hint
You can purchase a power strip with a surge protector to help prevent damage to your VAIO computer
caused by sudden power surges (in an electrical storm, for example).
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external
display, such as a TV, connected to the computer with an HDMI cable (not supplied).
1. Connect your VAIO computer to an HDMI equipped TV with an HDMI cable. (See Connecting a TV with an
HDMI Input Port for more information.)
2. Turn on the TV.
3. Start VAIO Control Center and select Image Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
4. Select Details in External Display Resolution.
5. On the Select Resolution tab, select the desired resolution.
After a few seconds, the selected resolution is applied.
6. If the computer image does not fit the displayable region of the TV, select the Adjust Resolution tab to
adjust the display size.
Note
Some resolution options may not be available, depending on the model or the HDMI-connected device.
The function to adjust the screen resolution may be disabled depending on the selected resolution.
Notes on the LCD screen
Read the following precautions for correct use of the LCD screen.
The LCD screen is manufactured using high-precision technology. You may, however, see tiny black points
and/or bright points (red, blue, or green) that continuously appear on the LCD screen. This is a normal result
of the manufacturing process and does not indicate a malfunction.
Do not scratch the surface of the LCD screen or exert pressure on it. This could cause damage.
The LCD screen may become warm during operation. This is normal and does not indicate a malfunction.
Due to the mechanical design of your VAIO computer’s LCD screen/touch screen, the screen surface may
become warm while you are using the computer for an extended period of time. This is normal and does not
indicate a malfunction. (Touch screen equipped models)
The LCD screen/touch screen is made of reinforced glass to implement high durability, however, treat the
screen with care as it is not 100% unbreakable. In case the screen breaks into small pieces, be careful not
to cut yourself on the pieces of broken glass. (Touch screen equipped models)
Do not leave the LCD screen facing the sun. This could damage the LCD screen. Be sure to block direct
sunlight when using your VAIO computer near a window.
Do not exert pressure on the LCD screen or its edges. The LCD screen may be sensitive to pressure or
added stress, and exerting pressure may damage the screen or cause it to malfunction.
Using your VAIO computer in low temperature conditions may produce a residual image on the LCD screen.
This does not indicate a malfunction. When the computer returns to normal temperature, the screen returns
to normal.
A residual image may appear on the LCD screen if the same image is displayed for an extended period of
time. The residual image disappears after a while. You can use a screen saver to prevent residual images.
Using the Multiple Monitors Function
The Multiple Monitors function allows you to distribute portions of your desktop across separate displays.
For example, if you have an external display connected to the monitor port, the computer screen and the
external display can function as a single desktop.
1. Right-click on the desktop and select Screen resolution. (See Opening the Desktop to open the
desktop.)
2. Select Extend these displays from the drop-down list next to Multiple Displays and OK.
The setting options vary depending on the number of the connected external displays.
Note
Your external display may not support the Multiple Monitors function.
Certain apps may not be compatible with the Multiple Monitors settings.
Do not change the display settings while using video/image apps or playing DVDs, as it may cause
unsuccessful playback/display or unstable system operations.
Change the display settings after you exit the video/image app.
Hint
You can set the screen resolution for each display used for the Multiple Monitors function.
Selecting Display Modes
You can switch the display output between the computer screen and an external display connected to your
VAIO computer.
1. Turn on an external display.
2. Press and hold down the
(Windows) key and press the P key several times to select your desired
display output, and then press the Enter key.
Note
If you disconnect a display cable (not supplied) while only an external display is selected as the display
output, it is hard to operate your VAIO computer because the computer screen is blank.
To switch the display output to the computer screen, press and hold down the (Windows) key and press
the P key twice, and then press the Enter key.
The display switch may become unavailable or your VAIO computer may become unstable during video
playback. Exit the video playback app before switching the display output.
The display switch may not be available depending on the type of external display or projector.
Connecting a TV with an HDMI Input Port
You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable (not supplied).
Refer to the manual that came with your TV for more information on installation and use.
1. Plug the power cord of your TV into an AC outlet and turn it on.
2. Connect one end of an HDMI cable to the HDMI output port (Parts and Controls on the Sides) on your
VAIO computer and the other end to the TV.
3. Set the TV input to the external input.
The screen image of your VAIO computer is displayed on the TV.
Note
The shape of the HDMI output port varies depending on the model you purchased. Be sure to use an HDMI
cable that is compatible with the HDMI output port on your VAIO computer.
If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will
not be heard. Always use the device driver provided by Sony for updates.
To hear sound from a device connected to the HDMI output port, you need to change the sound output
device. For detailed instructions, see Changing the Sound Output Device.
Hint
The HDMI output port on your VAIO computer is compliant with the High-bandwidth Digital Content
Protection (HDCP) standard and capable of encrypting the transmission channel of digital video signals for
the purpose of copyright protection, which enables you to view a wide variety of copyright protected and
high-quality content.
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external
display, such as a TV, connected to the computer with an HDMI cable (not supplied).
1. Connect your VAIO computer to an HDMI equipped TV with an HDMI cable. (See Connecting a TV with an
HDMI Input Port for more information.)
2. Turn on the TV.
3. Start VAIO Control Center and select Image Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
4. Select Details in External Display Resolution.
5. On the Select Resolution tab, select the desired resolution.
After a few seconds, the selected resolution is applied.
6. If the computer image does not fit the displayable region of the TV, select the Adjust Resolution tab to
adjust the display size.
Note
Some resolution options may not be available, depending on the model or the HDMI-connected device.
The function to adjust the screen resolution may be disabled depending on the selected resolution.
Connecting a TV with an HDMI Input Port
You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable (not supplied).
Refer to the manual that came with your TV for more information on installation and use.
1. Plug the power cord of your TV into an AC outlet and turn it on.
2. Connect one end of an HDMI cable to the HDMI output port (Parts and Controls on the Sides) on your
VAIO computer and the other end to the TV.
3. Set the TV input to the external input.
The screen image of your VAIO computer is displayed on the TV.
Note
The shape of the HDMI output port varies depending on the model you purchased. Be sure to use an HDMI
cable that is compatible with the HDMI output port on your VAIO computer.
If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will
not be heard. Always use the device driver provided by Sony for updates.
To hear sound from a device connected to the HDMI output port, you need to change the sound output
device. For detailed instructions, see Changing the Sound Output Device.
Hint
The HDMI output port on your VAIO computer is compliant with the High-bandwidth Digital Content
Protection (HDCP) standard and capable of encrypting the transmission channel of digital video signals for
the purpose of copyright protection, which enables you to view a wide variety of copyright protected and
high-quality content.
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
You can connect a high-quality home theater receiver or other surround sound decoder devices between your
VAIO computer and a TV using an HDMI connection.
1. Make sure the HDMI connection has been set up between the TV and the home theater receiver or
surround sound decoder device.
2. Change the device for sound output to the HDMI output. (See Changing the Sound Output Device for
more information.)
3. Turn on the TV and set its input to the HDMI input.
4. Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input.
5. Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound
decoder device and the other end to the HDMI output port on your VAIO computer.
Hint
You can adjust the screen resolution of the connected TV with your VAIO computer. See Changing the
Resolution (Size) of the Screen Image on an HDMI-Connected Device for more information.
With the HDMI connection, the volume can be adjusted by the connected audio device only. Your VAIO
computer has no control over the output volume of any connected devices.
Changing the Sound Output Device
If there is no sound coming from an external device connected to your VAIO computer, you need to change the
device for sound output.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel
.)
2. Select Sound.
3. Select the Playback tab.
4. Ensure there is a check mark next to the icon of the device you intend to output computer sound from.
If there is no check mark next to the icon, select it and Set Default.
5. Select OK.
To change the sound rate and bit depth
The sound rate and bit depth of the digital audio output signal should be set according to your digital audio
device.
Follow the above steps 1 to 3, and then select the HDMI device icon and Properties. On the Advanced
tab, select the sample rate and bit depth (for example, 16 bit, 48000 Hz (DVD quality)) which the device
supports, and then OK.
Notes on the LCD screen
Read the following precautions for correct use of the LCD screen.
The LCD screen is manufactured using high-precision technology. You may, however, see tiny black points
and/or bright points (red, blue, or green) that continuously appear on the LCD screen. This is a normal result
of the manufacturing process and does not indicate a malfunction.
Do not scratch the surface of the LCD screen or exert pressure on it. This could cause damage.
The LCD screen may become warm during operation. This is normal and does not indicate a malfunction.
Due to the mechanical design of your VAIO computer’s LCD screen/touch screen, the screen surface may
become warm while you are using the computer for an extended period of time. This is normal and does not
indicate a malfunction. (Touch screen equipped models)
The LCD screen/touch screen is made of reinforced glass to implement high durability, however, treat the
screen with care as it is not 100% unbreakable. In case the screen breaks into small pieces, be careful not
to cut yourself on the pieces of broken glass. (Touch screen equipped models)
Do not leave the LCD screen facing the sun. This could damage the LCD screen. Be sure to block direct
sunlight when using your VAIO computer near a window.
Do not exert pressure on the LCD screen or its edges. The LCD screen may be sensitive to pressure or
added stress, and exerting pressure may damage the screen or cause it to malfunction.
Using your VAIO computer in low temperature conditions may produce a residual image on the LCD screen.
This does not indicate a malfunction. When the computer returns to normal temperature, the screen returns
to normal.
A residual image may appear on the LCD screen if the same image is displayed for an extended period of
time. The residual image disappears after a while. You can use a screen saver to prevent residual images.
Using the Multiple Monitors Function
The Multiple Monitors function allows you to distribute portions of your desktop across separate displays.
For example, if you have an external display connected to the monitor port, the computer screen and the
external display can function as a single desktop.
1. Right-click on the desktop and select Screen resolution. (See Opening the Desktop to open the
desktop.)
2. Select Extend these displays from the drop-down list next to Multiple Displays and OK.
The setting options vary depending on the number of the connected external displays.
Note
Your external display may not support the Multiple Monitors function.
Certain apps may not be compatible with the Multiple Monitors settings.
Do not change the display settings while using video/image apps or playing DVDs, as it may cause
unsuccessful playback/display or unstable system operations.
Change the display settings after you exit the video/image app.
Hint
You can set the screen resolution for each display used for the Multiple Monitors function.
Selecting Display Modes
You can switch the display output between the computer screen and an external display connected to your
VAIO computer.
1. Turn on an external display.
2. Press and hold down the
(Windows) key and press the P key several times to select your desired
display output, and then press the Enter key.
Note
If you disconnect a display cable (not supplied) while only an external display is selected as the display
output, it is hard to operate your VAIO computer because the computer screen is blank.
To switch the display output to the computer screen, press and hold down the (Windows) key and press
the P key twice, and then press the Enter key.
The display switch may become unavailable or your VAIO computer may become unstable during video
playback. Exit the video playback app before switching the display output.
The display switch may not be available depending on the type of external display or projector.
Connecting a TV with an HDMI Input Port
You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable (not supplied).
Refer to the manual that came with your TV for more information on installation and use.
1. Plug the power cord of your TV into an AC outlet and turn it on.
2. Connect one end of an HDMI cable to the HDMI output port (Parts and Controls on the Sides) on your
VAIO computer and the other end to the TV.
3. Set the TV input to the external input.
The screen image of your VAIO computer is displayed on the TV.
Note
The shape of the HDMI output port varies depending on the model you purchased. Be sure to use an HDMI
cable that is compatible with the HDMI output port on your VAIO computer.
If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will
not be heard. Always use the device driver provided by Sony for updates.
To hear sound from a device connected to the HDMI output port, you need to change the sound output
device. For detailed instructions, see Changing the Sound Output Device.
Hint
The HDMI output port on your VAIO computer is compliant with the High-bandwidth Digital Content
Protection (HDCP) standard and capable of encrypting the transmission channel of digital video signals for
the purpose of copyright protection, which enables you to view a wide variety of copyright protected and
high-quality content.
Connecting an External Drive
Connect an external disc drive or hard disk drive to a USB port on your VAIO computer.
1. Plug the power cord of your external drive into an AC outlet (
).
2. Plug one end of a USB cable ( ) (not supplied) into the USB port ( ), and the other end to the
external drive.
See Connecting a USB Device for information on the USB connection.
Note
Be sure to connect an external drive to a power source with an AC adapter (if supplied).
Hint
You may need to install a driver depending on the external drive you use.
In addition, procedures to connect and use an external drive vary depending on the drive you use. Refer to
the manual that came with your external drive for more information.
Connecting External Speakers/Headphones/Headset
You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO
computer.
Use a Sony smartphone compatible headset (not supplied) to make an Internet call and voice chat.
1. Connect external speakers, headphones, or a headset to the headset compatible headphone jack
(Parts and Controls on the Sides).
Note
Turn down the volume of the speakers before turning them on.
Your headset may not work correctly with your VAIO computer.
An external microphone does not work if you connect it to the headset compatible headphone jack .
The remote of your headset does not work with your VAIO computer.
Hint
Refer to the manual that came with your speakers, headphones, or headset.
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
You can connect a high-quality home theater receiver or other surround sound decoder devices between your
VAIO computer and a TV using an HDMI connection.
1. Make sure the HDMI connection has been set up between the TV and the home theater receiver or
surround sound decoder device.
2. Change the device for sound output to the HDMI output. (See Changing the Sound Output Device for
more information.)
3. Turn on the TV and set its input to the HDMI input.
4. Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input.
5. Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound
decoder device and the other end to the HDMI output port on your VAIO computer.
Hint
You can adjust the screen resolution of the connected TV with your VAIO computer. See Changing the
Resolution (Size) of the Screen Image on an HDMI-Connected Device for more information.
With the HDMI connection, the volume can be adjusted by the connected audio device only. Your VAIO
computer has no control over the output volume of any connected devices.
Changing the Sound Output Device
If there is no sound coming from an external device connected to your VAIO computer, you need to change the
device for sound output.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel.)
2. Select Sound.
3. Select the Playback tab.
4. Ensure there is a check mark next to the icon of the device you intend to output computer sound from.
If there is no check mark next to the icon, select it and Set Default.
5. Select OK.
To change the sound rate and bit depth
The sound rate and bit depth of the digital audio output signal should be set according to your digital audio
device.
Follow the above steps 1 to 3, and then select the HDMI device icon and Properties. On the Advanced
tab, select the sample rate and bit depth (for example, 16 bit, 48000 Hz (DVD quality)) which the device
supports, and then OK.
Connecting External Speakers/Headphones/Headset
You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO
computer.
Use a Sony smartphone compatible headset (not supplied) to make an Internet call and voice chat.
1. Connect external speakers, headphones, or a headset to the headset compatible headphone jack
(Parts and Controls on the Sides).
Note
Turn down the volume of the speakers before turning them on.
Your headset may not work correctly with your VAIO computer.
An external microphone does not work if you connect it to the headset compatible headphone jack .
The remote of your headset does not work with your VAIO computer.
Hint
Refer to the manual that came with your speakers, headphones, or headset.
Connecting External Speakers/Headphones/Headset
You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO
computer.
Use a Sony smartphone compatible headset (not supplied) to make an Internet call and voice chat.
1. Connect external speakers, headphones, or a headset to the headset compatible headphone jack
(Parts and Controls on the Sides).
Note
Turn down the volume of the speakers before turning them on.
Your headset may not work correctly with your VAIO computer.
An external microphone does not work if you connect it to the headset compatible headphone jack .
The remote of your headset does not work with your VAIO computer.
Hint
Refer to the manual that came with your speakers, headphones, or headset.
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
You can connect a high-quality home theater receiver or other surround sound decoder devices between your
VAIO computer and a TV using an HDMI connection.
1. Make sure the HDMI connection has been set up between the TV and the home theater receiver or
surround sound decoder device.
2. Change the device for sound output to the HDMI output. (See Changing the Sound Output Device for
more information.)
3. Turn on the TV and set its input to the HDMI input.
4. Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input.
5. Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound
decoder device and the other end to the HDMI output port on your VAIO computer.
Hint
You can adjust the screen resolution of the connected TV with your VAIO computer. See Changing the
Resolution (Size) of the Screen Image on an HDMI-Connected Device for more information.
With the HDMI connection, the volume can be adjusted by the connected audio device only. Your VAIO
computer has no control over the output volume of any connected devices.
About the Usage Environment for the Keyboard
This section explains how to use the wireless keyboard.
You can use the wireless keyboard up to 33 ft. / 10 m away from your VAIO computer.
Note
Do not allow water to enter the wireless keyboard as malfunction may result.
Depending on the usage environment, the communication range between the wireless keyboard and your
VAIO computer may be less than 33 ft. / 10 m.
If you use the wireless keyboard too close to your VAIO computer (within 4 inches / 10 cm), wireless
communication may be affected and keyboard input may become unstable. We recommend that you use the
wireless keyboard at least 6 inches / 15 cm away from metal objects and your VAIO computer.
Connecting the Wireless Keyboard
If you cannot use the wireless keyboard supplied with the computer, it is likely that wireless connection setup is
required between the wireless keyboard and your VAIO computer.
1. Check that an AA battery is inserted in the wireless keyboard you want to connect, and then slide the
keyboard’s power switch to OFF.
2. While pressing and holding the right Ctrl key of the keyboard, slide the keyboard’s power switch to ON.
The connect indicator turns on. Keep the Ctrl key pressed.
3. Turn on your VAIO computer. While the VAIO logo is displayed, press and hold the right Ctrl key and put
the keyboard immediately in front of your computer’s screen.
The connect indicator turns off and the connection is then established.
About turning on your VAIO computer, see Turning On Your VAIO Computer for more information.
Note
The connection procedure is not usually required to use the wireless keyboard with your VAIO computer.
Do not perform the connection procedure if you can use the wireless keyboard normally. Doing so may
cause computer malfunction.
Connecting to the Internet with a Wired Connection (LAN port equipped models)
Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices
required for connecting your VAIO computer to the Internet.
Connect one end of a LAN cable (not supplied) to the LAN port on your VAIO computer and the other end to
your network.
Note
For detailed information on devices required for Internet access and how to connect your VAIO computer to
the Internet, ask your ISP.
When connecting your VAIO computer to the Internet, be sure to use a cable with “Network” or “Ethernet”
writing on it.
Do not plug a telephone cable into the LAN port on your VAIO computer.
If the LAN port is connected to the following networks or telephone lines, high electric current to the port
may cause damage, overheating, or fire.
Any network, except 1000BASE-T/100BASE-TX/10BASE-T type networks
Public telephone subscriber line
Private branch exchange (PBX)
Home (intercom speakerphone) or business-use telephone lines (multi-line business telephone)
Hint
To connect your VAIO computer to the Internet using the Wi-Fi(R) (Wireless LAN) function, you need to set
up the Wi-Fi settings. See Starting Wi-Fi(R) (Wireless LAN) Communications for more information.
About the Internet Connection Services
The following types of Internet connection services are available.
You can select from among the services according to your preference, for example, communication speed or a
usage fee. For detailed information on a variety of connection services, contact Internet Service Providers
(ISPs).
Fiber to the Home (FTTH)
Cable modem
Digital Subscriber Line (DSL)
Satellite
Dial-up
About the Network (LAN)
The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the
computer and other devices.
You can connect your VAIO computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN
cable (not supplied). Connect one end of a LAN cable to the LAN port on the computer and the other end to
your network. (LAN port equipped models)
You can also connect your VAIO computer to a network using the Wi-Fi(R) (Wireless LAN) function.
For information on peripheral devices required for LAN access, ask your Internet Service Provider (ISP) or refer
to the manual that came with your modem.
For information on how to connect your VAIO computer to the network, refer to your ISP’s instructions or the
manual that came with the modem and other peripheral devices. If you require information on the network
settings at your workplace, ask the network administrator.
Disabling the Wi-Fi(R) (Wireless LAN) Function
You can disable the Wi-Fi function by following these steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change the Wi-Fi setting under Wireless devices to Off.
Hint
To enable the Wi-Fi function, turn off Airplane mode and change the Wi-Fi setting under Wireless
devices to On.
To disable all wireless functions, turn on Airplane mode.
The wireless function(s) whose setting is on will be enabled when you turn off Airplane mode.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Before using the Wi-Fi function, read the following precautions for correct use.
In some countries or regions, using the Wi-Fi products may be restricted by the local regulations.
Wi-Fi devices work on the 2.4 GHz band, which is used by a variety of devices. They use the technology to
minimize radio interference from other devices that use the same band; however, radio interference may still
slow communication speeds, reduce communication range, or cause communication failure.
If both the BLUETOOTH function and the 2.4 GHz Wi-Fi function of your VAIO computer are enabled,
interference may occur and cause slower communication speeds or other problems.
To communicate via Wi-Fi while you are on the road, you may need to contract with a Wi-Fi connection
service provider.
If your VAIO computer is equipped with the IEEE 802.11a/b/g/n standard, outdoor use of the 5 GHz Wi-Fi
function is prohibited by law.
The communication speed and range may vary depending on the following conditions:
Distance between devices
Existence of obstacles between devices
Device configuration
Radio conditions
Ambient environment (including wall material, etc.)
Apps in use
Communications may be cut off depending on radio conditions.
The data transfer rate specified in the specification is the theoretical maximum, and may not reflect actual
data transfer rate.
Actual communication speed may not be as fast as the one displayed on your VAIO computer.
The 2.4 GHz and 5 GHz Wi-Fi frequency bands are not communicable with one another.
The data transfer rate of IEEE 802.11g and IEEE 802.11n (2.4 GHz) may be affected by interference when
used with an IEEE 802.11b product. Also, IEEE 802.11g and IEEE 802.11n automatically lower the transfer
rate to maintain compatibility with an IEEE 802.11b product. The transfer rate may be regained by changing
the channel settings of your access point.
To stop the Wi-Fi function abruptly, turn off your VAIO computer and the wireless devices (if any).
The WLAN standard includes the encryption methods: Wired Equivalent Privacy (WEP), which is a security
protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA). Proposed jointly by the
IEEE and Wi-Fi Alliance, both WPA2 and WPA are specifications of standards based on interoperable
security enhancements that increase the level of data protection and access control for existing Wi-Fi
networks. WPA is designed to be forward compatible with the IEEE 802.11i specification. It utilizes the
enhanced data encryption Temporal Key Integrity Protocol (TKIP) in addition to user authentication using
802.1X and Extensible Authentication Protocol (EAP). Data encryption protects the vulnerable wireless link
between clients and access points. Besides that, there are other typical LAN security mechanisms to ensure
privacy, such as: password protection, end-to-end encryption, virtual private networks, and authentication.
WPA2, the second generation of WPA, provides stronger data protection and network access control and is
also designed to secure all versions of 802.11 devices, including 802.11b, 802.11a, 802.11g, 802.11n, and
802.11ac (draft) standards, multi-band and multi-mode. In addition, based on the ratified IEEE 802.11i
standard, WPA2 provides government grade security by implementing the National Institute of Standards
and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1X-based authentication.
WPA2 is backward compatible with WPA.
Stopping Wi-Fi(R) (Wireless LAN) Communications
You can stop Wi-Fi communications by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Select the desired access point and Disconnect.
Note
Do not disable the Wi-Fi function while accessing remote documents, files, or resources, as it may result in
data loss.
About the Wi-Fi(R) (Wireless LAN) Standards
Wi-Fi allows your VAIO computer to connect to a network through a wireless connection.
Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used.
Refer to the specifications to find out about the configuration of the computer.
IEEE 802.11a (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
IEEE 802.11b/g (Frequency band:2.4 GHz)
The IEEE 802.11g standard provides higher-speed communications than the IEEE 802.11b.
IEEE 802.11n (Frequency band:2.4 GHz/5 GHz)
For models compliant with the IEEE 802.11b/g/n standard, only 2.4 GHz band can be used.
IEEE 802.11ac (draft) (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
Starting Wi-Fi(R) (Wireless LAN) Communications
You can establish Wi-Fi communications between your VAIO computer and an access point (not supplied).
Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
1. Connect an access point to your VAIO computer.
Refer to Windows Help and Support (Opening Windows Help and Support) and the manual that
came with the access point for more information.
2. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
3. Select Change PC settings in the lower right corner.
4. Select Wireless in the left pane of the PC settings screen.
5. Change Airplane mode to Off and the Wi-Fi setting under Wireless devices to On.
6. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
7. Select (the network icon).
8. Select the desired access point and Connect.
After the connection is established, Connected appears in the selected wireless access point field.
If a security key entry window appears, enter the security key as required and select OK. See About a
Security Key for Wi-Fi(R) (Wireless LAN) for more information.
Note that security keys are case-sensitive.
To check Wi-Fi connection status
Open the desktop and move the mouse pointer over (the Network icon) in the desktop notification area to
check the Wi-Fi connection status, such as the access point currently connected to your VAIO computer.
To open the desktop, see Opening the Desktop.
Note
On IEEE 802.11a/b/g/n/ac (draft) equipped models, when only the 2.4 GHz Wi-Fi function is enabled, your
VAIO computer cannot connect to a 5 GHz Wi-Fi access point. Also, when only the 5 GHz Wi-Fi function is
enabled, the computer cannot connect to a 2.4 GHz Wi-Fi access point.
On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi function is disabled, the computer cannot
connect to an access point. Also, the computer cannot connect to a 5 GHz Wi-Fi access point.
It may take some time to find and connect to a Wi-Fi access point before starting communications via Wi-Fi.
Hint
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Once you connect your VAIO computer to the access point by entering the security key, the access point will
be registered in the computer. You do not have to enter the security key for subsequent connections.
About a Security Key for Wi-Fi(R) (Wireless LAN)
A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an
encryption key or a WEP (Wired Equivalent Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi access point and a
computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the default security key has been
changed to protect data from unauthorized use.) If you cannot find the default security key, refer to the manual
that came with your access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
Connecting to the Internet with a Wired Connection (LAN port equipped models)
Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices
required for connecting your VAIO computer to the Internet.
Connect one end of a LAN cable (not supplied) to the LAN port on your VAIO computer and the other end to
your network.
Note
For detailed information on devices required for Internet access and how to connect your VAIO computer to
the Internet, ask your ISP.
When connecting your VAIO computer to the Internet, be sure to use a cable with “Network” or “Ethernet”
writing on it.
Do not plug a telephone cable into the LAN port on your VAIO computer.
If the LAN port is connected to the following networks or telephone lines, high electric current to the port
may cause damage, overheating, or fire.
Any network, except 1000BASE-T/100BASE-TX/10BASE-T type networks
Public telephone subscriber line
Private branch exchange (PBX)
Home (intercom speakerphone) or business-use telephone lines (multi-line business telephone)
Hint
To connect your VAIO computer to the Internet using the Wi-Fi(R) (Wireless LAN) function, you need to set
up the Wi-Fi settings. See Starting Wi-Fi(R) (Wireless LAN) Communications for more information.
About the Internet Connection Services
The following types of Internet connection services are available.
You can select from among the services according to your preference, for example, communication speed or a
usage fee. For detailed information on a variety of connection services, contact Internet Service Providers
(ISPs).
Fiber to the Home (FTTH)
Cable modem
Digital Subscriber Line (DSL)
Satellite
Dial-up
About the Network (LAN)
The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the
computer and other devices.
You can connect your VAIO computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN
cable (not supplied). Connect one end of a LAN cable to the LAN port on the computer and the other end to
your network. (LAN port equipped models)
You can also connect your VAIO computer to a network using the Wi-Fi(R) (Wireless LAN) function.
For information on peripheral devices required for LAN access, ask your Internet Service Provider (ISP) or refer
to the manual that came with your modem.
For information on how to connect your VAIO computer to the network, refer to your ISP’s instructions or the
manual that came with the modem and other peripheral devices. If you require information on the network
settings at your workplace, ask the network administrator.
About the Wi-Fi(R) (Wireless LAN) Standards
Wi-Fi allows your VAIO computer to connect to a network through a wireless connection.
Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used.
Refer to the specifications to find out about the configuration of the computer.
IEEE 802.11a (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
IEEE 802.11b/g (Frequency band:2.4 GHz)
The IEEE 802.11g standard provides higher-speed communications than the IEEE 802.11b.
IEEE 802.11n (Frequency band:2.4 GHz/5 GHz)
For models compliant with the IEEE 802.11b/g/n standard, only 2.4 GHz band can be used.
IEEE 802.11ac (draft) (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
About a Security Key for Wi-Fi(R) (Wireless LAN)
A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an
encryption key or a WEP (Wired Equivalent Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi access point and a
computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the default security key has been
changed to protect data from unauthorized use.) If you cannot find the default security key, refer to the manual
that came with your access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
About the Internet Connection Services
The following types of Internet connection services are available.
You can select from among the services according to your preference, for example, communication speed or a
usage fee. For detailed information on a variety of connection services, contact Internet Service Providers
(ISPs).
Fiber to the Home (FTTH)
Cable modem
Digital Subscriber Line (DSL)
Satellite
Dial-up
Disabling the Wi-Fi(R) (Wireless LAN) Function
You can disable the Wi-Fi function by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change the Wi-Fi setting under Wireless devices to Off.
Hint
To enable the Wi-Fi function, turn off Airplane mode and change the Wi-Fi setting under Wireless
devices to On.
To disable all wireless functions, turn on Airplane mode.
The wireless function(s) whose setting is on will be enabled when you turn off Airplane mode.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Notes on Using the Wi-Fi(R) (Wireless LAN) Function
Before using the Wi-Fi function, read the following precautions for correct use.
In some countries or regions, using the Wi-Fi products may be restricted by the local regulations.
Wi-Fi devices work on the 2.4 GHz band, which is used by a variety of devices. They use the technology to
minimize radio interference from other devices that use the same band; however, radio interference may still
slow communication speeds, reduce communication range, or cause communication failure.
If both the BLUETOOTH function and the 2.4 GHz Wi-Fi function of your VAIO computer are enabled,
interference may occur and cause slower communication speeds or other problems.
To communicate via Wi-Fi while you are on the road, you may need to contract with a Wi-Fi connection
service provider.
If your VAIO computer is equipped with the IEEE 802.11a/b/g/n standard, outdoor use of the 5 GHz Wi-Fi
function is prohibited by law.
The communication speed and range may vary depending on the following conditions:
Distance between devices
Existence of obstacles between devices
Device configuration
Radio conditions
Ambient environment (including wall material, etc.)
Apps in use
Communications may be cut off depending on radio conditions.
The data transfer rate specified in the specification is the theoretical maximum, and may not reflect actual
data transfer rate.
Actual communication speed may not be as fast as the one displayed on your VAIO computer.
The 2.4 GHz and 5 GHz Wi-Fi frequency bands are not communicable with one another.
The data transfer rate of IEEE 802.11g and IEEE 802.11n (2.4 GHz) may be affected by interference when
used with an IEEE 802.11b product. Also, IEEE 802.11g and IEEE 802.11n automatically lower the transfer
rate to maintain compatibility with an IEEE 802.11b product. The transfer rate may be regained by changing
the channel settings of your access point.
To stop the Wi-Fi function abruptly, turn off your VAIO computer and the wireless devices (if any).
The WLAN standard includes the encryption methods: Wired Equivalent Privacy (WEP), which is a security
protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA). Proposed jointly by the
IEEE and Wi-Fi Alliance, both WPA2 and WPA are specifications of standards based on interoperable
security enhancements that increase the level of data protection and access control for existing Wi-Fi
networks. WPA is designed to be forward compatible with the IEEE 802.11i specification. It utilizes the
enhanced data encryption Temporal Key Integrity Protocol (TKIP) in addition to user authentication using
802.1X and Extensible Authentication Protocol (EAP). Data encryption protects the vulnerable wireless link
between clients and access points. Besides that, there are other typical LAN security mechanisms to ensure
privacy, such as: password protection, end-to-end encryption, virtual private networks, and authentication.
WPA2, the second generation of WPA, provides stronger data protection and network access control and is
also designed to secure all versions of 802.11 devices, including 802.11b, 802.11a, 802.11g, 802.11n, and
802.11ac (draft) standards, multi-band and multi-mode. In addition, based on the ratified IEEE 802.11i
standard, WPA2 provides government grade security by implementing the National Institute of Standards
and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1X-based authentication.
WPA2 is backward compatible with WPA.
Stopping Wi-Fi(R) (Wireless LAN) Communications
You can stop Wi-Fi communications by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Select the desired access point and Disconnect.
Note
Do not disable the Wi-Fi function while accessing remote documents, files, or resources, as it may result in
data loss.
About the Wi-Fi(R) (Wireless LAN) Standards
Wi-Fi allows your VAIO computer to connect to a network through a wireless connection.
Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used.
Refer to the specifications to find out about the configuration of the computer.
IEEE 802.11a (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
IEEE 802.11b/g (Frequency band:2.4 GHz)
The IEEE 802.11g standard provides higher-speed communications than the IEEE 802.11b.
IEEE 802.11n (Frequency band:2.4 GHz/5 GHz)
For models compliant with the IEEE 802.11b/g/n standard, only 2.4 GHz band can be used.
IEEE 802.11ac (draft) (Frequency band:5 GHz)
Exclusive to models compliant with the IEEE 802.11a/b/g/n/ac (draft) standard.
Starting Wi-Fi(R) (Wireless LAN) Communications
You can establish Wi-Fi communications between your VAIO computer and an access point (not supplied).
Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
1. Connect an access point to your VAIO computer.
Refer to Windows Help and Support (Opening Windows Help and Support) and the manual that
came with the access point for more information.
2. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
3. Select Change PC settings in the lower right corner.
4. Select Wireless in the left pane of the PC settings screen.
5. Change Airplane mode to Off and the Wi-Fi setting under Wireless devices to On.
6. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
7. Select (the network icon).
8. Select the desired access point and Connect.
After the connection is established, Connected appears in the selected wireless access point field.
If a security key entry window appears, enter the security key as required and select OK. See About a
Security Key for Wi-Fi(R) (Wireless LAN) for more information.
Note that security keys are case-sensitive.
To check Wi-Fi connection status
Open the desktop and move the mouse pointer over (the Network icon) in the desktop notification area to
check the Wi-Fi connection status, such as the access point currently connected to your VAIO computer.
To open the desktop, see Opening the Desktop.
Note
On IEEE 802.11a/b/g/n/ac (draft) equipped models, when only the 2.4 GHz Wi-Fi function is enabled, your
VAIO computer cannot connect to a 5 GHz Wi-Fi access point. Also, when only the 5 GHz Wi-Fi function is
enabled, the computer cannot connect to a 2.4 GHz Wi-Fi access point.
On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi function is disabled, the computer cannot
connect to an access point. Also, the computer cannot connect to a 5 GHz Wi-Fi access point.
It may take some time to find and connect to a Wi-Fi access point before starting communications via Wi-Fi.
Hint
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
Once you connect your VAIO computer to the access point by entering the security key, the access point will
be registered in the computer. You do not have to enter the security key for subsequent connections.
About a Security Key for Wi-Fi(R) (Wireless LAN)
A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an
encryption key or a WEP (Wired Equivalent Privacy) key.
The security key allows wireless devices that have the same key, such as a Wi-Fi access point and a
computer, to communicate with each other on Wi-Fi.
The security key is assigned to each access point by default. (Make sure the default security key has been
changed to protect data from unauthorized use.) If you cannot find the default security key, refer to the manual
that came with your access point.
If you enter a wrong security key, follow these steps to re-enter the security key.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select (the network icon).
3. Right-click the desired network and select View connection properties.
4. Select the Security tab.
5. Enter a security key in the Network security key field and select OK.
About the BLUETOOTH(R) Function
You can establish wireless communications between your VAIO computer and other BLUETOOTH devices,
such as another computer, a smartphone, a mobile phone, a headset, or a mouse.
You can transfer data between these devices without cables at a range of up to 33 feet / 10 meters in an open
area.
One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data.
When a device requires connection to another device, it sends out an inquiry to neighboring BLUETOOTH
devices. If any device responds to the inquiry, the two devices can connect with each other.
Communicating with Another BLUETOOTH(R) Device such as a Mouse
You can connect BLUETOOTH devices to your VAIO computer.
For details on BLUETOOTH communication, see About the BLUETOOTH(R) Function.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change Airplane mode to Off and the Bluetooth settings to On.
5. Select Devices in the left pane of the PC settings screen.
6. When connecting a BLUETOOTH mouse, turn it on and press the button to connect the mouse.
Refer to the manual that came with your BLUETOOTH device for the procedure to ready the device for
connection.
7. Select Add a device.
Your VAIO computer searches for devices and displays a device list.
Follow the on-screen instructions to register your device.
Note
Depending on the BLUETOOTH device, it may take some time for your VAIO computer to find the device.
If your device does not appear in the list, repeat the procedure to ready the device for connection (for
example, pressing the button for connection).
Depending on the BLUETOOTH device, the procedure to establish connection may vary. Refer to the
manual that came with the device for the procedure.
Hint
If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for
high-speed communications, change the Wi-Fi setting under Wireless devices to On in step 4.
A window appears for passcode input if a BLUETOOTH device is requesting authentication to establish
connection. Follow the on-screen instructions to share the passcode between the BLUETOOTH device and
your VAIO computer. If you do not wish to connect, select the Cancel button in the window.
A passcode is a secret number that is entered by a user to use for the authentication process to allow two
BLUETOOTH devices to communicate with each other. Enter the same alphanumeric string (case-sensitive) for both
devices to allow them to communicate with each other. You can change the passcode every time you perform
authentication, providing you enter the same passcode for both devices during the authentication process. For details
on the passcode of a BLUETOOTH device, refer to the manual that came with the device. If no BLUETOOTH
passcode is entered for a certain time, the connection process will be terminated for security. In this case, try again.
For details on the operations, open Windows Help and Support (Opening Windows Help and Support),
and enter "BLUETOOTH" in the search box.
About BLUETOOTH(R) Security
The BLUETOOTH wireless technology has an authentication function, which allows you to control
communication with other devices.
The authentication function helps you prevent unwanted anonymous BLUETOOTH devices from accessing
your VAIO computer. The first time two BLUETOOTH devices communicate, a common passcode (a password
required for authentication) should be identified to register both devices. Once a device is registered, there is
no need to re-enter the passcode.
For details, open Windows Help and Support (Opening Windows Help and Support), and enter
"BLUETOOTH" in the search box.
Notes on Using the BLUETOOTH(R) Function
Before using the BLUETOOTH function, read the following precautions for correct use.
In some countries or regions, using the BLUETOOTH function may be restricted by the local regulations.
The BLUETOOTH function may not work with some devices, depending on the manufacturer or the app
version employed by the manufacturer. Check the system requirements of the BLUETOOTH device before
purchasing.
For information on BLUETOOTH devices, visit the VAIO Support website.
Some BLUETOOTH devices require authentication (pairing) before establishing connection with another
device. Perform the authentication process before connecting to such devices.
BLUETOOTH devices work on the 2.4 GHz band, which is used by a variety of devices. BLUETOOTH
devices use the technology to minimize radio interference from other devices that use the same band;
however, radio interference may still cause slower communication speeds, reduce communication range, or
in some cases, cause communication failure.
Communication speed and range may vary depending on the following conditions:
Distance between communication devices
Existence of obstacles between devices
Ambient environment that includes existence of walls and materials of such walls
Device configuration
Apps in use
Radio conditions
Communications may be cut off depending on radio conditions.
If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for
high-speed communications, enable both the wireless LAN and BLUETOOTH functions on the computer.
Large files may occasionally be corrupted during continuous transfer due to limitations of the BLUETOOTH
standard and electromagnetic interference in the environment.
Connecting multiple BLUETOOTH devices to your VAIO computer may cause channel congestion, resulting
in poor device performance. This is normal with BLUETOOTH technology and does not indicate a
malfunction.
Video and audio may not be synchronized if you play videos on your VAIO computer with audio output from
a connected BLUETOOTH device. This is a frequent occurrence with BLUETOOTH technology and does not
indicate a malfunction.
All BLUETOOTH devices must be certified through the procedure stipulated by Bluetooth SIG to ensure that
they are compliant with the BLUETOOTH standard.
Even if the BLUETOOTH devices are compliant with the BLUETOOTH standard, individual device
performance, specifications, and operation procedures may vary. Data exchange may not be possible in all
situations.
Not all BLUETOOTH devices are guaranteed of compatibility with your VAIO computer.
If you urgently need to disable the BLUETOOTH function, turn off your VAIO computer.
Stopping BLUETOOTH(R) Communications
You can stop BLUETOOTH communications by following these steps.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change the Bluetooth setting under Wireless devices to Off.
Charging a USB Device
You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by
enabling the USB charging settings.
Change the settings while the USB device is disconnected from the USB port that supports USB charging.
1. Start VAIO Control Center and select Hardware. (See Searching/Starting Apps, Settings, or Files to
start VAIO Control Center.)
2. Enable the USB Charging setting.
3. Connect a USB device to the USB port with the
mark printed around it.
If charging does not start even when you connect a USB device to the USB port that supports USB
charging, disconnect and connect the device.
Note
With the USB charging settings enabled, power consumption when your VAIO computer is off or in
Hibernate mode or Sleep mode increases because the computer supplies power to the USB port even when
a USB device is not connected to the port.
When the USB charging settings are enabled, you cannot use the remote wake-up function on the USB
device connected to the USB port that supports USB charging.
Hint
The USB charging settings are disabled by default.
Connecting a USB Device
You can connect a Universal Serial Bus (USB) device such as a mouse, floppy disk drive, speaker or printer to
your VAIO computer.
Installation of the device driver supplied with the USB device may be required when connecting.
Refer to the manual that came with the device for more information.
1. Choose the USB port (
) you prefer to use.
2. Plug the USB device cable ( ) (not supplied) into the USB port.
Note
You may need to install the driver supplied with your USB device before use. Refer to the manual that came
with the USB device for more information.
In order to print documents, be sure the USB printer is compatible with your version of Windows.
Before disconnecting USB speakers from your VAIO computer, stop DVD or music playback or turn off the
computer. If you disconnect the USB speakers during playback, it may cause a malfunction.
For information on how to remove a USB device, refer to the manual that came with the device.
To protect your VAIO computer and/or USB devices from damage, observe the following:
When moving your VAIO computer with USB devices connected, avoid exposing the USB ports to shock or impact.
Do not put your VAIO computer in a bag or carrying case with USB devices connected.
Hint
The USB ports on your VAIO computer are compliant with the USB 2.0 standard and/or USB 3.0 standard.
USB ports that are compliant with the USB 3.0 standard are identifiable by their blue color.
In addition to the USB 2.0 standard transfer modes, the USB 3.0 standard specifies the following transfer
mode:
SuperSpeed: Transfer rate of 5 Gbps.
Connecting the Wireless Mouse
If you cannot use the wireless mouse supplied with your VAIO computer, it is likely that wireless connection
setup is required between the wireless mouse and the computer.
1. Check that an AA battery is inserted in the wireless mouse you want to connect, and then slide the
mouse’s power switch to OFF.
2. While pressing and holding the central wheel of the mouse, slide the mouse’s power switch to ON.
The status light turns on. Keep the central wheel pressed.
3. Turn on your VAIO computer. While the VAIO logo is displayed, press and hold the central wheel of the
mouse and put the mouse immediately in front of your computer’s screen.
The status light turns off and the connection is then established.
About turning on your VAIO computer, see Turning On Your VAIO Computer for more information.
Note
The connection procedure is not usually required to use the wireless mouse with your VAIO computer.
Do not perform the connection procedure if you can use the wireless mouse normally. Doing so may cause
computer malfunction.
About the Usage Environment for the Mouse
This section explains how to use the wireless mouse.
You can use the wireless mouse up to 33 ft. / 10 m away from your VAIO computer.
Note
The wireless mouse supplied with your VAIO computer uses a laser sensor. Mouse operation may become
unstable depending on the usage environment.
Depending on the usage environment, the communication range between the wireless mouse and your
VAIO computer may be less than 33 ft. / 10 m.
If you use the wireless mouse too close to your VAIO computer (within 4 inches / 10 cm), wireless
communication may be affected and mouse operation may become unstable. We recommend that you use
the wireless mouse at least 6 inches / 15 cm away from metal objects and your VAIO computer.
Switching from a Local Account to a Microsoft Account
In Windows 8, you can switch between a local account and a Microsoft account.
By switching from a local account to a Microsoft account, you can download apps from Windows Store.
To create or switch to a Microsoft account, follow these steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Switch to a Microsoft account.
5. Follow the on-screen instructions.
Hint
To switch to a local account, select Switch to a local account in step 4 instead of Switch to a
Microsoft account.
If you forget your Microsoft account password, contact Microsoft support services.
Viewing the System Information
You can view the system information of your VAIO computer.
For example, after installing a memory module, you can view the information to confirm system memory
changes.
1. Start VAIO Care (Desktop). (See Searching/Starting Apps, Settings, or Files to start VAIO Care
(Desktop).)
2. Select About Your VAIO and System information.
The system information of your VAIO computer is displayed.
Booting Your VAIO Computer from External Devices
You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive,
or a USB flash drive by using the BIOS function.
1. Connect an external device to your VAIO computer.
2. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
3. Select Start from media (USB device/optical disc).
The booting process from the external device starts.
Note
Disconnect all devices from your VAIO computer except for the external device from which you intend to
boot up. Some devices cannot be used to boot the computer, or cannot be used with the computer.
If an AC adapter is supplied with the external device, be sure to connect it to an AC power source in
advance.
Customizing Your VAIO Computer
VAIO Control Center allows you to change settings of various kinds of functions such as display and
sounds.
1. Start VAIO Control Center. (See Searching/Starting Apps, Settings, or Files to start VAIO Control
Center.)
2. Select your desired item and change the settings.
Hint
Some of the items will not be visible if you sign in as a user without administrative rights.
Updating Your VAIO Computer
Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and
functionality.
Note
To perform the update settings below, your VAIO computer must be connected to the Internet.
Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Settings and enter "Windows Update" in the search box.
3. Select Windows Update from the list and follow the on-screen instructions to complete the updates.
VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs
them on your VAIO computer.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
To update Windows Store apps
Be sure to update the Windows Store app. If an update is required, a number will appear in the Store tile
of the Start screen.
1. Select the Store tile to open it.
2. Select Updates in the upper right of the screen.
The number in the bracket shows the number of programs you can use.
3. Set a check mark for the apps you want to update, then select Install.
To update the apps later, remove the check mark.
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
With VAIO Care, you can perform the following operations to keep your VAIO computer running at an
optimum level.
Conduct regular performance checks and tune-ups.
Find support information (the support website URL and the contact information).
Start VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any
problem.
1. Press the ASSIST button while your VAIO computer is on.
VAIO Care starts.
Refer to the help file included with VAIO Care for more information.
Hint
Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care (Rescue Mode)
screen. VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the
computer in case of emergency, for example, if Windows does not start.
Alternatively, open the charms, select the Search charm and Apps, and enter "VAIO Care (Desktop)"
in the search box to start VAIO Care.
To open the charms, see Opening the Charms.
Using VAIO Update
VAIO Update provides a service that informs you of available update information, such as important notices
or update programs, to keep your VAIO computer up to date.
Through the Internet, VAIO Update automatically detects the update programs that are necessary for
enhancing your computer’s performance or new apps that are available, and let you download and install with
simple steps.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
Hint
You can also start VAIO Update from VAIO Care (Desktop).
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Notes on Sleep Mode
Read the following precautions before using Sleep mode.
Some USB devices may not support Sleep mode. When your VAIO computer resumes from Sleep mode,
the computer may not recognize such USB devices, depending on the type and number of connected USB
devices.
If you cannot place the computer into Sleep mode, disconnect all USB devices and try again.
If you use the supplied wireless mouse during Sleep mode, your VAIO computer returns to Normal mode on
rare occasions.
If your VAIO computer enters Sleep mode when the computer is unstable, it may not resume from Sleep
mode. The following operations are recommended:
Before placing your VAIO computer into Sleep mode, save your files and exit all running apps.
Shut down your VAIO computer periodically.
Depending on the current state of Windows, your VAIO computer might not be able to enter Sleep mode.
If your VAIO computer enters Sleep mode while running a task, such as DVD writing, the task may be
suspended.
When your VAIO computer is not connected to the Internet, you cannot obtain the latest updates on email,
Social Networking Services (SNSs), etc.
Your VAIO computer may become warm during Sleep mode.
Even when your VAIO computer is in Sleep mode, the disc drive indicator light may blink.
The cooling fan may run during Sleep mode.
Selecting a Power Plan
Power management helps you set up power plans to suit your requirements for power consumption.
1. Open Control Panel. (See Opening Control Panel.)
2. Select Hardware and Sound and Power Options.
3. Select your desired power plan.
4. If you want to change the power plan settings, select Change plan settings on the right of your
desired power plan in the Power Options window.
By selecting Change advanced power settings, you can change the advanced settings.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
the power plan settings.
Hint
The power status icon indicates what kind of power source your VAIO computer is currently using, and you
can see the computer’s power status by selecting this icon.
Notes on Using the Power Source
Read the following precautions before using the power source.
Notes on the AC adapter
Use the AC adapter supplied with your VAIO computer or with genuine Sony products. Do not use any other
AC adapter as it may cause a malfunction.
Do not connect the AC adapter to a power conversion device such as a travel power converter. It may cause
overheating or a malfunction.
If the AC adapter cable becomes damaged or broken, do not use it.
Notes on turning on your VAIO computer
Because your VAIO computer contains magnetic components, keep magnetic storage media away from the
computer, as it may cause data corruption.
Keep magnetic devices away from your VAIO computer.
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including
data you are working on.
To activate Sleep mode
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep.
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep
mode (with the default setting).
To return to Normal mode
1. Press the (Power) button.
Note
If you press and hold down the (Power) button for more than 4 or 10 seconds, your VAIO computer will
turn off automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out
of power. However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of
unsaved data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the
running hard disk drive. If the computer is equipped with the power indicator, make sure that it is completely
off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while
running on AC power.
The operations below also place your VAIO computer into Sleep mode.
Press the (Power) button (with the default setting).
Displaying Clear and Vivid Images (X-Reality for mobile installed models)
You can display clear and vivid images using the X-Reality for mobile engine that is high-quality image
technology.
1. Start VAIO Control Center and select Image Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
2. Set the X-Reality for mobile setting to On.
Note
The setting does not change between on and off while images are displayed.
Notes on Using the Touch Screen (Touch screen equipped models)
Before using the touch screen, read the following precautions for correct use.
Do not push the touch screen roughly.
Gentle touches always work as your VAIO computer is equipped with a capacitive touch screen.
Do not use an object other than your finger to use the touch screen.
The touch screen may be damaged or a malfunction may occur. Be sure to touch the screen only with your
finger.
The touch screen may not work properly if you turn on your VAIO computer while touching the screen or if
the computer is affected by electromagnetic waves during the start-up process. In such a case, restart the
computer.
The touch screen may not work for several seconds after your VAIO computer returns to Normal mode from
Sleep mode. In such a case, wait for a while before using the touch screen.
Keep the touch screen clean for good touch sensitivity. Dirt may cause damage or a malfunction.
When you touch your VAIO computer with an NFC/One-touch functions supported device, the touch screen
may respond to the touch. This does not indicate a malfunction.
Enlarging the Text Size (DPI) (Touch screen equipped models)
Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier.
1. Open Control Panel and select Appearance and Personalization and Make text and other
items larger or smaller. (See Opening Control Panel to open Control Panel.)
2. Select the desired settings from the options on the screen and Apply.
3. If a message appears and recommends signing out, select Sign out now.
4. Sign in again.
The text font size for Windows changes.
How to Use the Touch Screen (Touch screen equipped models)
You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer.
Basic operations
To click (tap)
Tap on the touch screen once with a finger. You can select a button, such as OK and Cancel, or an item in a
menu by tapping it.
To double-click (double-tap)
Tap on the touch screen twice in quick succession with a finger.
You can start an app, such as a word processor or a spreadsheet program, or open a file by double-tapping its
icon.
To drag
Put a finger on the desired point on the touch screen and slide the finger. You can move a file or change the
window size with this motion.
To drag and drop
Touch the desired file icon, slide to another folder, window or app icon, and then lift your finger off the screen.
You can move or copy a file with this motion.
Advanced operations
You can make a simple motion (gesture) with your fingers on the touch screen to operate your VAIO computer.
The response to a gesture varies depending on the apps.
To right-click (touch and hold)
Touch and hold the desired point on the touch screen for a few seconds and lift your finger off the screen.
Depending on the point you touch, you can display various menus.
To scroll
Touch and slide a scrollable area of a window, such as an Internet Explorer window. You can also drag the
slider on the vertical scroll bar of the selected window to scroll the window.
To zoom in or out on an image such as a photo (zoom)
Pinch on the touch screen with two fingers for zooming on an image, such as a photo on Photos. Pinch open
to zoom in or pinch close to zoom out.
To rotate an image such as a photo (rotate)
Put two fingers on the touch screen and slide them in circles to rotate an image, such as a photo. You cannot
rotate images depending on the apps you are using.
To select by swiping
Slide your finger in short distance in the direction that the screen does not scroll.
You can select an item, such as an app tile or a picture.
Changing the LCD Brightness
You can adjust the LCD brightness.
1. Press the Fn+F5 keys or Fn+F6 keys.
To decrease lighting intensity, keep pressing the Fn+F5 keys. To increase lighting intensity, keep
pressing the Fn+F6 keys.
Hint
The LCD brightness setting is retained even after your VAIO computer is turned off and restarted.
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external
display, such as a TV, connected to the computer with an HDMI cable (not supplied).
1. Connect your VAIO computer to an HDMI equipped TV with an HDMI cable. (See Connecting a TV with an
HDMI Input Port for more information.)
2. Turn on the TV.
3. Start VAIO Control Center and select Image Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
4. Select Details in External Display Resolution.
5. On the Select Resolution tab, select the desired resolution.
After a few seconds, the selected resolution is applied.
6. If the computer image does not fit the displayable region of the TV, select the Adjust Resolution tab to
adjust the display size.
Note
Some resolution options may not be available, depending on the model or the HDMI-connected device.
The function to adjust the screen resolution may be disabled depending on the selected resolution.
Notes on the LCD screen
Read the following precautions for correct use of the LCD screen.
The LCD screen is manufactured using high-precision technology. You may, however, see tiny black points
and/or bright points (red, blue, or green) that continuously appear on the LCD screen. This is a normal result
of the manufacturing process and does not indicate a malfunction.
Do not scratch the surface of the LCD screen or exert pressure on it. This could cause damage.
The LCD screen may become warm during operation. This is normal and does not indicate a malfunction.
Due to the mechanical design of your VAIO computer’s LCD screen/touch screen, the screen surface may
become warm while you are using the computer for an extended period of time. This is normal and does not
indicate a malfunction. (Touch screen equipped models)
The LCD screen/touch screen is made of reinforced glass to implement high durability, however, treat the
screen with care as it is not 100% unbreakable. In case the screen breaks into small pieces, be careful not
to cut yourself on the pieces of broken glass. (Touch screen equipped models)
Do not leave the LCD screen facing the sun. This could damage the LCD screen. Be sure to block direct
sunlight when using your VAIO computer near a window.
Do not exert pressure on the LCD screen or its edges. The LCD screen may be sensitive to pressure or
added stress, and exerting pressure may damage the screen or cause it to malfunction.
Using your VAIO computer in low temperature conditions may produce a residual image on the LCD screen.
This does not indicate a malfunction. When the computer returns to normal temperature, the screen returns
to normal.
A residual image may appear on the LCD screen if the same image is displayed for an extended period of
time. The residual image disappears after a while. You can use a screen saver to prevent residual images.
Using the Multiple Monitors Function
The Multiple Monitors function allows you to distribute portions of your desktop across separate displays.
For example, if you have an external display connected to the monitor port, the computer screen and the
external display can function as a single desktop.
1. Right-click on the desktop and select Screen resolution. (See Opening the Desktop to open the
desktop.)
2. Select Extend these displays from the drop-down list next to Multiple Displays and OK.
The setting options vary depending on the number of the connected external displays.
Note
Your external display may not support the Multiple Monitors function.
Certain apps may not be compatible with the Multiple Monitors settings.
Do not change the display settings while using video/image apps or playing DVDs, as it may cause
unsuccessful playback/display or unstable system operations.
Change the display settings after you exit the video/image app.
Hint
You can set the screen resolution for each display used for the Multiple Monitors function.
Selecting Display Modes
You can switch the display output between the computer screen and an external display connected to your
VAIO computer.
1. Turn on an external display.
2. Press and hold down the
(Windows) key and press the P key several times to select your desired
display output, and then press the Enter key.
Note
If you disconnect a display cable (not supplied) while only an external display is selected as the display
output, it is hard to operate your VAIO computer because the computer screen is blank.
To switch the display output to the computer screen, press and hold down the (Windows) key and press
the P key twice, and then press the Enter key.
The display switch may become unavailable or your VAIO computer may become unstable during video
playback. Exit the video playback app before switching the display output.
The display switch may not be available depending on the type of external display or projector.
Connecting a TV with an HDMI Input Port
You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable (not supplied).
Refer to the manual that came with your TV for more information on installation and use.
1. Plug the power cord of your TV into an AC outlet and turn it on.
2. Connect one end of an HDMI cable to the HDMI output port (Parts and Controls on the Sides) on your
VAIO computer and the other end to the TV.
3. Set the TV input to the external input.
The screen image of your VAIO computer is displayed on the TV.
Note
The shape of the HDMI output port varies depending on the model you purchased. Be sure to use an HDMI
cable that is compatible with the HDMI output port on your VAIO computer.
If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will
not be heard. Always use the device driver provided by Sony for updates.
To hear sound from a device connected to the HDMI output port, you need to change the sound output
device. For detailed instructions, see Changing the Sound Output Device.
Hint
The HDMI output port on your VAIO computer is compliant with the High-bandwidth Digital Content
Protection (HDCP) standard and capable of encrypting the transmission channel of digital video signals for
the purpose of copyright protection, which enables you to view a wide variety of copyright protected and
high-quality content.
Changing the Resolution (Size) of the Screen Image
You can change the screen resolution to adjust the size of the characters and images on the computer screen.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information.
1. Right-click on the desktop and select Screen resolution. (See Opening the Desktop to open the
desktop.)
2. Select the current screen resolution next to Resolution and move the slider to change the screen
resolution.
Note
You may not be able to play high-resolution videos depending on the amount of video memory on your
VAIO computer. In such a case, lower the screen resolution.
Do not change the display resolution while using video/image apps or playing DVDs, as it may cause
unsuccessful playback/display or unstable system operations.
Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device
You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external
display, such as a TV, connected to the computer with an HDMI cable (not supplied).
1. Connect your VAIO computer to an HDMI equipped TV with an HDMI cable. (See Connecting a TV with an
HDMI Input Port for more information.)
2. Turn on the TV.
3. Start VAIO Control Center and select Image Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
4. Select Details in External Display Resolution.
5. On the Select Resolution tab, select the desired resolution.
After a few seconds, the selected resolution is applied.
6. If the computer image does not fit the displayable region of the TV, select the Adjust Resolution tab to
adjust the display size.
Note
Some resolution options may not be available, depending on the model or the HDMI-connected device.
The function to adjust the screen resolution may be disabled depending on the selected resolution.
Connecting a TV with an HDMI Input Port
You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable (not supplied).
Refer to the manual that came with your TV for more information on installation and use.
1. Plug the power cord of your TV into an AC outlet and turn it on.
2. Connect one end of an HDMI cable to the HDMI output port (Parts and Controls on the Sides) on your
VAIO computer and the other end to the TV.
3. Set the TV input to the external input.
The screen image of your VAIO computer is displayed on the TV.
Note
The shape of the HDMI output port varies depending on the model you purchased. Be sure to use an HDMI
cable that is compatible with the HDMI output port on your VAIO computer.
If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will
not be heard. Always use the device driver provided by Sony for updates.
To hear sound from a device connected to the HDMI output port, you need to change the sound output
device. For detailed instructions, see Changing the Sound Output Device.
Hint
The HDMI output port on your VAIO computer is compliant with the High-bandwidth Digital Content
Protection (HDCP) standard and capable of encrypting the transmission channel of digital video signals for
the purpose of copyright protection, which enables you to view a wide variety of copyright protected and
high-quality content.
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
You can connect a high-quality home theater receiver or other surround sound decoder devices between your
VAIO computer and a TV using an HDMI connection.
1. Make sure the HDMI connection has been set up between the TV and the home theater receiver or
surround sound decoder device.
2. Change the device for sound output to the HDMI output. (See Changing the Sound Output Device for
more information.)
3. Turn on the TV and set its input to the HDMI input.
4. Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input.
5. Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound
decoder device and the other end to the HDMI output port on your VAIO computer.
Hint
You can adjust the screen resolution of the connected TV with your VAIO computer. See Changing the
Resolution (Size) of the Screen Image on an HDMI-Connected Device for more information.
With the HDMI connection, the volume can be adjusted by the connected audio device only. Your VAIO
computer has no control over the output volume of any connected devices.
Changing the Sound Output Device
If there is no sound coming from an external device connected to your VAIO computer, you need to change the
device for sound output.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel.)
2. Select Sound.
3. Select the Playback tab.
4. Ensure there is a check mark next to the icon of the device you intend to output computer sound from.
If there is no check mark next to the icon, select it and Set Default.
5. Select OK.
To change the sound rate and bit depth
The sound rate and bit depth of the digital audio output signal should be set according to your digital audio
device.
Follow the above steps 1 to 3, and then select the HDMI device icon and Properties. On the Advanced
tab, select the sample rate and bit depth (for example, 16 bit, 48000 Hz (DVD quality)) which the device
supports, and then OK.
Notes on the LCD screen
Read the following precautions for correct use of the LCD screen.
The LCD screen is manufactured using high-precision technology. You may, however, see tiny black points
and/or bright points (red, blue, or green) that continuously appear on the LCD screen. This is a normal result
of the manufacturing process and does not indicate a malfunction.
Do not scratch the surface of the LCD screen or exert pressure on it. This could cause damage.
The LCD screen may become warm during operation. This is normal and does not indicate a malfunction.
Due to the mechanical design of your VAIO computer’s LCD screen/touch screen, the screen surface may
become warm while you are using the computer for an extended period of time. This is normal and does not
indicate a malfunction. (Touch screen equipped models)
The LCD screen/touch screen is made of reinforced glass to implement high durability, however, treat the
screen with care as it is not 100% unbreakable. In case the screen breaks into small pieces, be careful not
to cut yourself on the pieces of broken glass. (Touch screen equipped models)
Do not leave the LCD screen facing the sun. This could damage the LCD screen. Be sure to block direct
sunlight when using your VAIO computer near a window.
Do not exert pressure on the LCD screen or its edges. The LCD screen may be sensitive to pressure or
added stress, and exerting pressure may damage the screen or cause it to malfunction.
Using your VAIO computer in low temperature conditions may produce a residual image on the LCD screen.
This does not indicate a malfunction. When the computer returns to normal temperature, the screen returns
to normal.
A residual image may appear on the LCD screen if the same image is displayed for an extended period of
time. The residual image disappears after a while. You can use a screen saver to prevent residual images.
Using the Multiple Monitors Function
The Multiple Monitors function allows you to distribute portions of your desktop across separate displays.
For example, if you have an external display connected to the monitor port, the computer screen and the
external display can function as a single desktop.
1. Right-click on the desktop and select Screen resolution. (See Opening the Desktop to open the
desktop.)
2. Select Extend these displays from the drop-down list next to Multiple Displays and OK.
The setting options vary depending on the number of the connected external displays.
Note
Your external display may not support the Multiple Monitors function.
Certain apps may not be compatible with the Multiple Monitors settings.
Do not change the display settings while using video/image apps or playing DVDs, as it may cause
unsuccessful playback/display or unstable system operations.
Change the display settings after you exit the video/image app.
Hint
You can set the screen resolution for each display used for the Multiple Monitors function.
Selecting Display Modes
You can switch the display output between the computer screen and an external display connected to your
VAIO computer.
1. Turn on an external display.
2. Press and hold down the (Windows) key and press the P key several times to select your desired
display output, and then press the Enter key.
Note
If you disconnect a display cable (not supplied) while only an external display is selected as the display
output, it is hard to operate your VAIO computer because the computer screen is blank.
To switch the display output to the computer screen, press and hold down the (Windows) key and press
the P key twice, and then press the Enter key.
The display switch may become unavailable or your VAIO computer may become unstable during video
playback. Exit the video playback app before switching the display output.
The display switch may not be available depending on the type of external display or projector.
Connecting a TV with an HDMI Input Port
You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable (not supplied).
Refer to the manual that came with your TV for more information on installation and use.
1. Plug the power cord of your TV into an AC outlet and turn it on.
2. Connect one end of an HDMI cable to the HDMI output port (Parts and Controls on the Sides) on your
VAIO computer and the other end to the TV.
3. Set the TV input to the external input.
The screen image of your VAIO computer is displayed on the TV.
Note
The shape of the HDMI output port varies depending on the model you purchased. Be sure to use an HDMI
cable that is compatible with the HDMI output port on your VAIO computer.
If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will
not be heard. Always use the device driver provided by Sony for updates.
To hear sound from a device connected to the HDMI output port, you need to change the sound output
device. For detailed instructions, see Changing the Sound Output Device.
Hint
The HDMI output port on your VAIO computer is compliant with the High-bandwidth Digital Content
Protection (HDCP) standard and capable of encrypting the transmission channel of digital video signals for
the purpose of copyright protection, which enables you to view a wide variety of copyright protected and
high-quality content.
Booting Your VAIO Computer from External Devices
You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive,
or a USB flash drive by using the BIOS function.
1. Connect an external device to your VAIO computer.
2. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
3. Select Start from media (USB device/optical disc).
The booting process from the external device starts.
Note
Disconnect all devices from your VAIO computer except for the external device from which you intend to
boot up. Some devices cannot be used to boot the computer, or cannot be used with the computer.
If an AC adapter is supplied with the external device, be sure to connect it to an AC power source in
advance.
Using Automatic Sound Field Adjustment to Optimize the Sound Field
Automatic Sound Field Adjustment automatically optimizes the sound field according to the angle of your VAIO
computer.
1. Start VAIO Control Center and select Sound Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
2. Enable the Automatic Sound Field Adjustment setting.
Note
This function works only when the ClearAudio+ mode is enabled.
Sound interruptions may occur during the optimization process after you change the angle of your VAIO
computer.
Adjusting the Speakers Volume
You can change the volume level of the speakers and headphones.
To adjust the volume using the VOL (Volume) buttons on the keyboard
Press the + button of the VOL (Volume) buttons (Parts and Controls of the Keyboard) on the keyboard to turn
up the volume. Press the - button on the keyboard to turn down the volume.
Alternatively, press the VOL (Volume) buttons (Parts and Controls on the Front) on your VAIO computer to
adjust the volume.
You can press one of the VOL (Volume) buttons to turn on the volume when the volume is turned off.
To turn off the volume using the muting button on the keyboard
Press (the muting button)(Parts and Controls of the Keyboard) on the keyboard to turn off the volume of the
speakers and headphones.
Press the button again to turn on the volume.
Adjusting the Volume in Windows
You can adjust the volume on each device and app from Control Panel.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel.)
2. Select Adjust system volume under Sound.
3. Move the slider under Device or Applications up and down to your desired volume level.
When the volume is turned off ( ), select (Deactivate muting) to turn on the volume ( ). When the
volume is low, turn the volume up with the slider.
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
You can connect a high-quality home theater receiver or other surround sound decoder devices between your
VAIO computer and a TV using an HDMI connection.
1. Make sure the HDMI connection has been set up between the TV and the home theater receiver or
surround sound decoder device.
2. Change the device for sound output to the HDMI output. (See Changing the Sound Output Device for
more information.)
3. Turn on the TV and set its input to the HDMI input.
4. Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input.
5. Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound
decoder device and the other end to the HDMI output port on your VAIO computer.
Hint
You can adjust the screen resolution of the connected TV with your VAIO computer. See Changing the
Resolution (Size) of the Screen Image on an HDMI-Connected Device for more information.
With the HDMI connection, the volume can be adjusted by the connected audio device only. Your VAIO
computer has no control over the output volume of any connected devices.
Adjusting the Microphone Volume
You can adjust the volume level of the microphone.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel.)
2. Select Sound.
3. Select the Recording tab.
4. Double-click the microphone icon.
5. Select the Levels tab in the Microphone Properties window.
6. Move the slider under Microphone right and left to your desired volume level.
If the microphone volume is still not loud enough even at the maximum volume level, move the slider
under Microphone Boost right and left to adjust the volume level.
7. Select OK.
Changing the Sound Output Device
If there is no sound coming from an external device connected to your VAIO computer, you need to change the
device for sound output.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel.)
2. Select Sound.
3. Select the Playback tab.
4. Ensure there is a check mark next to the icon of the device you intend to output computer sound from.
If there is no check mark next to the icon, select it and Set Default.
5. Select OK.
To change the sound rate and bit depth
The sound rate and bit depth of the digital audio output signal should be set according to your digital audio
device.
Follow the above steps 1 to 3, and then select the HDMI device icon and Properties. On the Advanced
tab, select the sample rate and bit depth (for example, 16 bit, 48000 Hz (DVD quality)) which the device
supports, and then OK.
Playing Optimized Sound for Your VAIO Computer Using the ClearAudio+ Mode
The ClearAudio+ mode enables high quality sound that is optimized for your VAIO computer using digital signal
processing technologies originally developed by Sony.
With a simple operation, you can enjoy rich sound with clear highs and deep lows.
1. Start VAIO Control Center and select Sound Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
2. Select the audio mode in Sound Effects.
The optimized sound is reproduced when you select the ClearAudio+ mode that matches your audio
source.
Hint
You can also adjust the sound effects to suit your preferences in Details under Sound Effects.
Using Automatic Sound Field Adjustment to Optimize the Sound Field
Automatic Sound Field Adjustment automatically optimizes the sound field according to the angle of your VAIO
computer.
1. Start VAIO Control Center and select Sound Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
2. Enable the Automatic Sound Field Adjustment setting.
Note
This function works only when the ClearAudio+ mode is enabled.
Sound interruptions may occur during the optimization process after you change the angle of your VAIO
computer.
Adjusting the Speakers Volume
You can change the volume level of the speakers and headphones.
To adjust the volume using the VOL (Volume) buttons on the keyboard
Press the + button of the VOL (Volume) buttons (Parts and Controls of the Keyboard) on the keyboard to turn
up the volume. Press the - button on the keyboard to turn down the volume.
Alternatively, press the VOL (Volume) buttons (Parts and Controls on the Front) on your VAIO computer to
adjust the volume.
You can press one of the VOL (Volume) buttons to turn on the volume when the volume is turned off.
To turn off the volume using the muting button on the keyboard
Press (the muting button)(Parts and Controls of the Keyboard) on the keyboard to turn off the volume of the
speakers and headphones.
Press the button again to turn on the volume.
Playing Optimized Sound for Your VAIO Computer Using the ClearAudio+ Mode
The ClearAudio+ mode enables high quality sound that is optimized for your VAIO computer using digital signal
processing technologies originally developed by Sony.
With a simple operation, you can enjoy rich sound with clear highs and deep lows.
1. Start VAIO Control Center and select Sound Quality. (See Searching/Starting Apps, Settings, or
Files to start VAIO Control Center.)
2. Select the audio mode in Sound Effects.
The optimized sound is reproduced when you select the ClearAudio+ mode that matches your audio
source.
Hint
You can also adjust the sound effects to suit your preferences in Details under Sound Effects.
Adjusting the Microphone Volume
You can adjust the volume level of the microphone.
1. Open Control Panel and select Hardware and Sound. (See Opening Control Panel to open
Control Panel.)
2. Select Sound.
3. Select the Recording tab.
4. Double-click the microphone icon.
5. Select the Levels tab in the Microphone Properties window.
6. Move the slider under Microphone right and left to your desired volume level.
If the microphone volume is still not loud enough even at the maximum volume level, move the slider
under Microphone Boost right and left to adjust the volume level.
7. Select OK.
Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV
You can connect a high-quality home theater receiver or other surround sound decoder devices between your
VAIO computer and a TV using an HDMI connection.
1. Make sure the HDMI connection has been set up between the TV and the home theater receiver or
surround sound decoder device.
2. Change the device for sound output to the HDMI output. (See Changing the Sound Output Device for
more information.)
3. Turn on the TV and set its input to the HDMI input.
4. Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input.
5. Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound
decoder device and the other end to the HDMI output port on your VAIO computer.
Hint
You can adjust the screen resolution of the connected TV with your VAIO computer. See Changing the
Resolution (Size) of the Screen Image on an HDMI-Connected Device for more information.
With the HDMI connection, the volume can be adjusted by the connected audio device only. Your VAIO
computer has no control over the output volume of any connected devices.
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Using the Built-in Camera
You can make a video call through the Internet using the built-in camera and communication apps.
To change the built-in camera angle, adjust the angle of your VAIO computer. See Adjusting the Angle of Your
VAIO Computer for more information.
The built-in camera indicator light is on while the built-in camera is in use.
Front
Back
Hint
The apps installed on your VAIO computer vary depending on the computer’s configurations.
Some apps may not support all the resolution settings of the built-in camera.
Using the Antivirus App for Your VAIO Computer
Built-in camera
1
Built-in camera indicator
2
Built-in dual microphones
1
Protect your VAIO computer against computer viruses by using the antivirus app.
You can keep the antivirus app current with the latest updates by downloading and installing the updates from
the website of the app publisher. To update the antivirus app, find the antivirus app installed on your VAIO
computer from the following and follow these steps.
1. Make sure your VAIO computer is connected to the Internet.
2. Perform any of these operations according to the preinstalled antivirus app.
For Trend Micro:
Start Trend Micro Titanium Maximum Security.
For McAfee:
Start McAfee LiveSafe - Internet Security, McAfee Internet Security, or McAfee Total
Protection.
For Kaspersky Internet Security:
Start Kaspersky Internet Security.
3. Follow the on-screen instructions.
Note
The actual procedure may be different from the above depending on the version of the app installed on your
VAIO computer. In such a case, follow the on-screen instructions.
Hint
To start the antivirus app, see Searching/Starting Apps, Settings, or Files.
Refer to the help file included with your app for more information.
Creating/Changing/Removing Your Windows Password
Setting a Windows password allows you to protect your VAIO computer from unauthorized access by requiring
password entry when the computer is turned on or returns from power saving mode to Normal mode.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on the
Windows password.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Create a password or Change your password.
5. Follow the on-screen instructions to enter your password.
Note
Do not forget your password. Write down the password and keep it in a secure place.
Hint
You can enter a hint in order to recall your password if you forget it. You can also create a password reset
disc that can be used to create a new password. Refer to Windows Help and Support (Opening
Windows Help and Support) for more information on the Windows password.
Setting/Changing the Power-on Password
You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function.
Entry of the power-on password will be prompted after the VAIO logo appears to start the computer.
There are two types of passwords. Set the machine password first.
Machine password (for administrators):
Allows users with administrative rights to change all the setup options in the BIOS setup screen, as well as
to start your VAIO computer.
User password (for users without administrative rights):
Allows standard users to change some of the BIOS setup options, as well as to start your VAIO computer.
To set the user password, you must first set the machine password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Enter the password and press the Enter key.
To change the password, enter the current password and a new password. The password can be set up to
32 alphanumeric characters long (including spaces) and it is case-sensitive.
5. Press the or key to select Password when Power On, press the Enter key, and select
Enabled.
6. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
7. At the confirmation prompt, press the Enter key.
Note
Be sure to write down the password to avoid forgetting it.
If you forget the password, you cannot boot up your VAIO computer.
You can reset the user password at the BIOS setup screen by entering the machine password.
If you forget the machine password, the password must be reset by authorized Sony service/support center.
(The reset fee will be charged.)
Switching from a Local Account to a Microsoft Account
In Windows 8, you can switch between a local account and a Microsoft account.
By switching from a local account to a Microsoft account, you can download apps from Windows Store.
To create or switch to a Microsoft account, follow these steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Switch to a Microsoft account.
5. Follow the on-screen instructions.
Hint
To switch to a local account, select Switch to a local account in step 4 instead of Switch to a
Microsoft account.
If you forget your Microsoft account password, contact Microsoft support services.
Removing the Power-on Password
If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to
remove the machine password and user password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the
or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Leave the Enter New Password and Confirm New Password fields blank and press the Enter
key.
5. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
At the confirmation prompt, press the Enter key.
Viewing the System Information
You can view the system information of your VAIO computer.
For example, after installing a memory module, you can view the information to confirm system memory
changes.
1. Start VAIO Care (Desktop). (See Searching/Starting Apps, Settings, or Files to start VAIO Care
(Desktop).)
2. Select About Your VAIO and System information.
The system information of your VAIO computer is displayed.
Booting Your VAIO Computer from External Devices
You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive,
or a USB flash drive by using the BIOS function.
1. Connect an external device to your VAIO computer.
2. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
3. Select Start from media (USB device/optical disc).
The booting process from the external device starts.
Note
Disconnect all devices from your VAIO computer except for the external device from which you intend to
boot up. Some devices cannot be used to boot the computer, or cannot be used with the computer.
If an AC adapter is supplied with the external device, be sure to connect it to an AC power source in
advance.
Setting/Changing the Power-on Password
You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function.
Entry of the power-on password will be prompted after the VAIO logo appears to start the computer.
There are two types of passwords. Set the machine password first.
Machine password (for administrators):
Allows users with administrative rights to change all the setup options in the BIOS setup screen, as well as
to start your VAIO computer.
User password (for users without administrative rights):
Allows standard users to change some of the BIOS setup options, as well as to start your VAIO computer.
To set the user password, you must first set the machine password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Enter the password and press the Enter key.
To change the password, enter the current password and a new password. The password can be set up to
32 alphanumeric characters long (including spaces) and it is case-sensitive.
5. Press the or key to select Password when Power On, press the Enter key, and select
Enabled.
6. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
7. At the confirmation prompt, press the Enter key.
Note
Be sure to write down the password to avoid forgetting it.
If you forget the password, you cannot boot up your VAIO computer.
You can reset the user password at the BIOS setup screen by entering the machine password.
If you forget the machine password, the password must be reset by authorized Sony service/support center.
(The reset fee will be charged.)
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Removing the Power-on Password
If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to
remove the machine password and user password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the
or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Leave the Enter New Password and Confirm New Password fields blank and press the Enter
key.
5. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
At the confirmation prompt, press the Enter key.
Updating Your VAIO Computer
Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and
functionality.
Note
To perform the update settings below, your VAIO computer must be connected to the Internet.
Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Settings and enter "Windows Update" in the search box.
3. Select Windows Update from the list and follow the on-screen instructions to complete the updates.
VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs
them on your VAIO computer.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
To update Windows Store apps
Be sure to update the Windows Store app. If an update is required, a number will appear in the Store tile
of the Start screen.
1. Select the Store tile to open it.
2. Select Updates in the upper right of the screen.
The number in the bracket shows the number of programs you can use.
3. Set a check mark for the apps you want to update, then select Install.
To update the apps later, remove the check mark.
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
With VAIO Care, you can perform the following operations to keep your VAIO computer running at an
optimum level.
Conduct regular performance checks and tune-ups.
Find support information (the support website URL and the contact information).
Start VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any
problem.
1. Press the ASSIST button while your VAIO computer is on.
VAIO Care starts.
Refer to the help file included with VAIO Care for more information.
Hint
Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care (Rescue Mode)
screen. VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the
computer in case of emergency, for example, if Windows does not start.
Alternatively, open the charms, select the Search charm and Apps, and enter "VAIO Care (Desktop)"
in the search box to start VAIO Care.
To open the charms, see Opening the Charms.
Using VAIO Update
VAIO Update provides a service that informs you of available update information, such as important notices
or update programs, to keep your VAIO computer up to date.
Through the Internet, VAIO Update automatically detects the update programs that are necessary for
enhancing your computer’s performance or new apps that are available, and let you download and install with
simple steps.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
Hint
You can also start VAIO Update from VAIO Care (Desktop).
Notes on Using the Touch Screen (Touch screen equipped models)
Before using the touch screen, read the following precautions for correct use.
Do not push the touch screen roughly.
Gentle touches always work as your VAIO computer is equipped with a capacitive touch screen.
Do not use an object other than your finger to use the touch screen.
The touch screen may be damaged or a malfunction may occur. Be sure to touch the screen only with your
finger.
The touch screen may not work properly if you turn on your VAIO computer while touching the screen or if
the computer is affected by electromagnetic waves during the start-up process. In such a case, restart the
computer.
The touch screen may not work for several seconds after your VAIO computer returns to Normal mode from
Sleep mode. In such a case, wait for a while before using the touch screen.
Keep the touch screen clean for good touch sensitivity. Dirt may cause damage or a malfunction.
When you touch your VAIO computer with an NFC/One-touch functions supported device, the touch screen
may respond to the touch. This does not indicate a malfunction.
Enlarging the Text Size (DPI) (Touch screen equipped models)
Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier.
1. Open Control Panel and select Appearance and Personalization and Make text and other
items larger or smaller. (See Opening Control Panel to open Control Panel.)
2. Select the desired settings from the options on the screen and Apply.
3. If a message appears and recommends signing out, select Sign out now.
4. Sign in again.
The text font size for Windows changes.
How to Use the Touch Screen (Touch screen equipped models)
You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer.
Basic operations
To click (tap)
Tap on the touch screen once with a finger. You can select a button, such as OK and Cancel, or an item in a
menu by tapping it.
To double-click (double-tap)
Tap on the touch screen twice in quick succession with a finger.
You can start an app, such as a word processor or a spreadsheet program, or open a file by double-tapping its
icon.
To drag
Put a finger on the desired point on the touch screen and slide the finger. You can move a file or change the
window size with this motion.
To drag and drop
Touch the desired file icon, slide to another folder, window or app icon, and then lift your finger off the screen.
You can move or copy a file with this motion.
Advanced operations
You can make a simple motion (gesture) with your fingers on the touch screen to operate your VAIO computer.
The response to a gesture varies depending on the apps.
To right-click (touch and hold)
Touch and hold the desired point on the touch screen for a few seconds and lift your finger off the screen.
Depending on the point you touch, you can display various menus.
To scroll
Touch and slide a scrollable area of a window, such as an Internet Explorer window. You can also drag the
slider on the vertical scroll bar of the selected window to scroll the window.
To zoom in or out on an image such as a photo (zoom)
Pinch on the touch screen with two fingers for zooming on an image, such as a photo on Photos. Pinch open
to zoom in or pinch close to zoom out.
To rotate an image such as a photo (rotate)
Put two fingers on the touch screen and slide them in circles to rotate an image, such as a photo. You cannot
rotate images depending on the apps you are using.
To select by swiping
Slide your finger in short distance in the direction that the screen does not scroll.
You can select an item, such as an app tile or a picture.
Updating Your VAIO Computer
Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and
functionality.
Note
To perform the update settings below, your VAIO computer must be connected to the Internet.
Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Settings and enter "Windows Update" in the search box.
3. Select Windows Update from the list and follow the on-screen instructions to complete the updates.
VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs
them on your VAIO computer.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
To update Windows Store apps
Be sure to update the Windows Store app. If an update is required, a number will appear in the Store tile
of the Start screen.
1. Select the Store tile to open it.
2. Select Updates in the upper right of the screen.
The number in the bracket shows the number of programs you can use.
3. Set a check mark for the apps you want to update, then select Install.
To update the apps later, remove the check mark.
Opening Control Panel
You can open Control Panel by following these steps.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Apps ( ).
3. Enter "Control Panel" in the search box ( ).
4. Select Control Panel ( ).
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including
data you are working on.
To activate Sleep mode
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep.
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep
mode (with the default setting).
To return to Normal mode
1. Press the (Power) button.
Note
If you press and hold down the (Power) button for more than 4 or 10 seconds, your VAIO computer will
turn off automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out
of power. However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of
unsaved data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the
running hard disk drive. If the computer is equipped with the power indicator, make sure that it is completely
off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while
running on AC power.
The operations below also place your VAIO computer into Sleep mode.
Press the (Power) button (with the default setting).
Booting Your VAIO Computer from External Devices
You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive,
or a USB flash drive by using the BIOS function.
1. Connect an external device to your VAIO computer.
2. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
3. Select Start from media (USB device/optical disc).
The booting process from the external device starts.
Note
Disconnect all devices from your VAIO computer except for the external device from which you intend to
boot up. Some devices cannot be used to boot the computer, or cannot be used with the computer.
If an AC adapter is supplied with the external device, be sure to connect it to an AC power source in
advance.
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
With VAIO Care, you can perform the following operations to keep your VAIO computer running at an
optimum level.
Conduct regular performance checks and tune-ups.
Find support information (the support website URL and the contact information).
Start VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any
problem.
1. Press the ASSIST button while your VAIO computer is on.
VAIO Care starts.
Refer to the help file included with VAIO Care for more information.
Hint
Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care (Rescue Mode)
screen. VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the
computer in case of emergency, for example, if Windows does not start.
Alternatively, open the charms, select the Search charm and Apps, and enter "VAIO Care (Desktop)"
in the search box to start VAIO Care.
To open the charms, see Opening the Charms.
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Booting Your VAIO Computer from External Devices
You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive,
or a USB flash drive by using the BIOS function.
1. Connect an external device to your VAIO computer.
2. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
3. Select Start from media (USB device/optical disc).
The booting process from the external device starts.
Note
Disconnect all devices from your VAIO computer except for the external device from which you intend to
boot up. Some devices cannot be used to boot the computer, or cannot be used with the computer.
If an AC adapter is supplied with the external device, be sure to connect it to an AC power source in
advance.
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Removing Recovery Content to Free up Disk Space
Your built-in storage device contains the recovery area where the data for system recovery is stored. If your
VAIO computer includes a solid state drive (SSD), you might want to minimize the recovery area by removing
such data to free up disk space on the C: drive (or the last drive in your drive list, for example D: drive).
You need Recovery Media to remove the data for system recovery or to recover the computer after you
remove the data.
Note that removing recovery content makes it impossible to use the refresh function.
If you use Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external
optical disc drive (not supplied) to the computer. See Connecting an External Drive for more information on
how to connect the external optical disc drive.
If an AC adapter or a power cable is supplied, plug it into a power source.
1. Create Recovery Media if you have not yet created it.
See Creating Recovery Media for more information on how to create Recovery Media.
2. Insert the Recovery Media into the optical disc drive or connect a USB flash drive (not supplied) to the
USB port on your VAIO computer while the computer is in Normal mode.
3. Turn off your VAIO computer.
4. Press the ASSIST button to display the VAIO Care (Rescue Mode) screen and select Start from
media (USB device/optical disc).
Follow the on-screen instructions until the Choose an option screen appears.
5. Select Troubleshoot and VAIO recovery solutions.
Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO recovery solutions
screen appears.
6. Select Tools and Remove recovery partition.
7. Follow the on-screen instructions.
Recovering from Recovery Media
If the recovery area data has been corrupted or erased, you can use Recovery Media to recover your VAIO
computer.
However, recovering the computer using the Recovery Media will take longer than using the recovery area.
If you use Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external
optical disc drive (not supplied) to the computer. See Connecting an External Drive for more information on
how to connect the external optical disc drive.
If an AC adapter or a power cable is supplied, plug it into a power source.
1. Insert Recovery Media (optical discs) into the optical disc drive or connect a USB flash drive to the USB
port on your VAIO computer while the computer is in Normal mode.
2. Turn off your VAIO computer.
3. Press the ASSIST button to display the VAIO Care (Rescue Mode) screen and select Start from
media (USB device/optical disc).
Follow the on-screen instructions until the Choose an option screen appears.
4. Select Troubleshoot and VAIO recovery solutions.
Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO recovery solutions
screen appears.
5. Select Start recovery wizard.
6. Follow the on-screen instructions.
Hint
If the display language selection window appears, select your desired language, then OK.
To perform custom recovery, select Tools and Start advanced recovery wizard.
If you cannot recover your VAIO computer using the USB flash drive, connect the drive to another USB port
on the computer, and then try recovering the computer again.
About Recovery
Recovery is the process of restoring the built-in storage device back to its original factory condition. Refresh is
the process of reinstalling the operating system with the main settings and personal data retained.
Refresh your VAIO computer first if the computer becomes unstable. If the problem persists, recover the
computer.
There are two ways to recover the computer:
From Recovery Media
From the recovery area
When do I have to perform recovery or refresh?
If your VAIO computer has become unstable
If your VAIO computer has been infected with a computer virus
If your VAIO computer is experiencing problems which cannot be solved through troubleshooting
If you have formatted the C: drive by mistake
Which apps should I use to recover or refresh my VAIO computer or create
Recovery Media?
Use the following apps.
VAIO Care
Creating Recovery Media
Checking your computer hardware
VAIO Care (Rescue Mode): VAIO recovery solutions
Recovering your VAIO computer
Rescuing (backing up) your data
Erasing all the data on your built-in storage device
Windows Recovery Environment (Windows RE)
Refresh
Hint
Refer to the help file included with VAIO Care and VAIO Care (Rescue Mode): VAIO recovery
solutions for more information.
You can also recover your VAIO computer from Windows Recovery Environment (Windows RE).
What is a recovery area?
The recovery area on the built-in storage device contains data for system and app recovery. Typically, you
cannot modify or delete data in this area, however, there are commercially available apps designed for this
purpose.
Why do I have to create Recovery Media?
Recovery Media are used to restore your VAIO computer back to its original factory condition. If Windows does
not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery.
Create the Recovery Media immediately after the computer is ready for use.
Creating Recovery Media
Follow the instructions below to create Recovery Media.
You can use DVDs, Blu-ray Disc, or a USB flash drive as Recovery Media.
On the model without a built-in optical disc drive:
Use a USB flash drive.
On the model with a built-in optical disc drive:
It is recommended that you use DVD-R media, because data can be accidently deleted from a USB flash
drive. You can also use BD-R/BD-R DL/DVD-R DL/DVD+R/DVD+R DL media; however, the type of media
your VAIO computer supports and the number of discs you need vary depending on the model you
purchased. You will be notified of such information during the creation process.
Note
USB ports that are compliant with the USB 3.0 standard do not support recovery with a USB flash drive that
is compliant with the USB 3.0 standard. On models without the USB ports that are compliant with only the
USB 2.0 standard, be sure to create Recovery Media using the USB flash drive that is not compliant with the
USB 3.0 standard.
1. Connect your VAIO computer to the Internet and download and install the latest updates using VAIO
Update.
2. If you create Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an
external optical disc drive (not supplied) to your VAIO computer. (See Connecting an External Drive for
more information on how to connect the external optical disc drive.)
If an AC adapter or a power cable is supplied, plug it into a power source.
3. Press the ASSIST button while your VAIO computer is on to start VAIO Care.
If the User Account Control window appears, select Yes.
The VAIO Care window appears.
4. Select Advanced Tools, Restore and recovery, and Create Recovery Media.
5. Read the on-screen instructions carefully, and then select Next.
6. Follow the on-screen instructions.
Note
It may take some time for the current status of the process to display.
Do not eject or disconnect the media while creating Recovery Media, as doing so may result in a failure.
Keep Recovery Media in a secure place.
Hint
If you are signed in to your VAIO computer as a standard user, you may be prompted to enter an
administrator name and a password.
Notes on creating Recovery Media
Recovery Media is specific to your VAIO computer of which it was created.
You cannot refresh your VAIO computer using Recovery Media.
Create Recovery Media immediately after your VAIO computer is ready for use. In the following cases, you
may not be able to recover the computer from the recovery area and Recovery Media will be necessary:
You have modified the recovery area with apps designed for data modification.
You have installed an operating system different from the preinstalled operating system on the computer.
You have formatted your built-in storage device without using VAIO Care (Rescue Mode): VAIO recovery
solutions.
Do not touch or allow the surface of the discs to become dirty. Fingerprints or dust on the surface may
cause read/write errors.
To create Recovery Media, you may need to use the free space on your C: drive more than double capacity
of media you use. Depending on your model, you cannot create Recovery Media even at the time of
purchase due to the shortage of free space, regardless if the optical disc drive supports Blu-ray Disc or
Double/Dual Layer DVD media.
Refer to the help file included with VAIO Care before using a USB flash drive as Recovery Media.
Checking the Volume of the Recovery Area
Your built-in storage device contains the recovery area where the data for the system recovery is stored.
To check the volume of the recovery area, follow these steps:
1. Open the charms and select the
Search charm. (See Opening the Charms to open the charms.)
2. Select Apps and enter "Computer" in the search box.
3. Select Computer.
4. Select Computer on the menu bar and Manage.
5. Select Disk Management under Storage in the left pane.
The volume of the recovery area and the total volume of the C: drive are displayed in the Disk 0 row in
the center pane.
Notes on Recovery
Read the following notes thoroughly before recovering your VAIO computer.
Important notes on recovery
Recovering your VAIO computer will delete all the data on the built-in storage device and restore all the
settings to the original factory settings. Make sure you have a backup copy of your valuable data.
If you want to retain the main settings and personal data, refresh the computer. See Refreshing Your VAIO
Computer for more information.
Disconnect all peripherals from your VAIO computer except the power cord, the AC adapter, or devices
required for recovery before recovering the computer.
Keep the power cord or the AC adapter connected to your VAIO computer during the recovery process.
Do not stop the recovery process until the process is complete.
If you have forgotten the password and cannot start the recovery process, contact an authorized Sony
service/support center to reset it. A reset fee will be charged.
Notes on apps
Recovering your VAIO computer can restore only the preinstalled apps. The app(s) that has been installed
on your own or the data you have created since purchase cannot be restored. In addition, you cannot
restore only Windows.
Certain preinstalled apps include options that allow the apps to uninstall or install themselves. However, the
apps may not work properly on your VAIO computer if such options are used.
Installing apps to modify partition sizes may disable recovery or Recovery Media creation. To avoid this,
create the Recovery Media immediately after your VAIO computer is ready for use. See Creating Recovery
Media for more information.
Refreshing Your VAIO Computer
If your VAIO computer has become unstable, it is recommended that you use the refresh function provided by
Windows. Refresh the computer by following these steps.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and Refresh your PC.
Most user data saved on your built-in storage device, some Windows settings and all apps downloaded from
Windows Store will be retained even after you refresh your VAIO computer. However, some app settings or
files in the specific folders may not be retained.
Confirm the following list for details of which settings are retained, and which data is erased after you refresh
the computer.
Settings retained after you refresh your VAIO computer
The following settings will be retained after you refresh your VAIO computer.
Library settings
User accounts (local, domain, Microsoft account), and group memberships
Domain settings
Windows Update settings
Start screen and lock screen background
Desktop themes
International settings
Wireless network profiles
Settings configured in Windows Welcome
Data erased after you refresh your VAIO computer
The data in the folders specified below will be erased after you refresh your VAIO computer.
\Windows
\Program Files
\Program Files(x86)
\ProgramData
\Users\(User name)\AppData
Note
Save important data in advance.
Copyright protected data, such as digital broadcast data or music files organized by digital media playback
apps may not be available, even if the data is retained in the same location after you refresh your VAIO
computer.
Refer to the help file included with the app you are using for instructions.
Hint
The apps installed at the time of delivery and installed from Windows Store are retained, whereas all
Desktop apps that you installed after the purchase will be erased.
Recovering from the Recovery Area
You can recover your VAIO computer from the recovery area on the built-in storage device. This recovery
method is faster than using Recovery Media.
See Notes on Recovery before recovering the computer.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and VAIO recovery solutions.
Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO recovery solutions
screen appears.
4. Select Start recovery wizard.
5. Follow the on-screen instructions.
Hint
If the display language selection window appears, select your desired language, then OK.
To perform custom recovery, select Tools and Start advanced recovery wizard.
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Booting Your VAIO Computer from External Devices
You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive,
or a USB flash drive by using the BIOS function.
1. Connect an external device to your VAIO computer.
2. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
3. Select Start from media (USB device/optical disc).
The booting process from the external device starts.
Note
Disconnect all devices from your VAIO computer except for the external device from which you intend to
boot up. Some devices cannot be used to boot the computer, or cannot be used with the computer.
If an AC adapter is supplied with the external device, be sure to connect it to an AC power source in
advance.
About the ASSIST Button
Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you
might encounter when using the computer.
While the computer is on, the ASSIST button starts VAIO Care.
While the computer is off, the ASSIST button displays the VAIO Care (Rescue Mode) screen.
VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the computer in case of
emergency, for example, when Windows does not start.
Note
If the VAIO Care (Rescue Mode) screen is displayed and five minutes pass without any operation, your
VAIO computer automatically turns off.
Backing Up Your Data when You cannot Start Windows
If you cannot start Windows, back up your data with VAIO Care (Rescue Mode): VAIO recovery
solutions.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and VAIO recovery solutions.
Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO recovery solutions
screen appears.
4. Select Tools and Rescue Data.
5. Follow the on-screen instructions.
Hint
If the display language selection window appears in step 3, select your desired language, then OK.
Alternatively, you can start VAIO Care (Rescue Mode): VAIO recovery solutions with Recovery
Media. See Recovering from Recovery Media for more information.
It is recommended that you select an external hard disk drive as a location to save rescued files if you select
Custom rescue.
Notes on using VAIO Care (Rescue Mode): VAIO recovery solutions
Handle rescued files with care to protect from unauthorized access.
Disable the Windows hard disk drive encryption feature before using VAIO Care (Rescue Mode):
VAIO recovery solutions to back up and restore your data.
However, rescued files which are not encrypted on the built-in storage device can be easily accessed by
unauthorized users using Recovery Media and this app. Therefore, after using the app, be sure to set the
power-on or hard disk password, enable the Windows hard disk drive encryption feature, and keep the
Recovery Media in a secure place to protect rescued files from unauthorized access.
To restore copyright protected data, such as music files organized by digital media playback apps, use a
backup tool specified by the app you used to import such data. Sony does not guarantee the playback
compatibility of data which is not restored with the specified backup tool.
VAIO Care (Rescue Mode): VAIO recovery solutions does not support backup of a file whose
name including the path is over 260 characters.
Using VAIO Care (Rescue Mode): VAIO recovery solutions does not guarantee backup of all the
data on your built-in storage device.
Sony assumes no liabilities for any loss of your data arising out of the backup process.
Use the power cord or the AC adapter to power your VAIO computer while using VAIO Care (Rescue
Mode): VAIO recovery solutions.
Your VAIO computer automatically restarts 72 hours after VAIO Care (Rescue Mode): VAIO
recovery solutions starts. If 72 hours have passed during the backup process, the process will be
stopped and the computer will restart. There is no way to resume the process.
Rescued files may be divided into two or more files and saved in a specified location or renamed, depending
on the location you select. Use VAIO Data Restore Tool to restore the rescued files. See Restoring
Your Data with VAIO Data Restore Tool for more information.
If an external hard disk drive or optical disc drive does not support the USB connection, you need to install a
driver.
Creating a Restore Point
A restore point enables you to restore your computer system files to a previous state, depending on when the
restore point was created.
Typically, restore points are created automatically, for example when you install a driver. However, we
recommend that you create a new restore point manually before installing any apps or drivers on your VAIO
computer.
Refer to Windows Help and Support (Opening Windows Help and Support) for information on creating a
restore point.
About Types of Backup
You can use the Windows Backup and Restore feature to back up your valuable data.
There are several types of backup to meet your needs, as described below.
Backing up files
You can select and back up folders and files stored on your VAIO computer to an external hard disk drive.
For details on how to back up data, refer to Windows Help and Support (Opening Windows Help and
Support).
Backing up system images
You can create a backup copy of the whole system of your VAIO computer. If the built-in storage device or the
computer ever stops working, you can use the system image to restore the computer as it was when backed
up.
To create a system image, you need an optional hard disk drive formatted in NTFS format. You can also back
up a system image to optical discs such as Blu-ray Disc or DVD disc.
For details on how to create a system image, refer to Windows Help and Support (Opening Windows
Help and Support).
Note
We will not restore or compensate for any lost or damaged data under any circumstances including failure of
your VAIO computer.
Create Recovery Media soon after purchasing your VAIO computer. In the event that you cannot make a
backup copy of your data with the Windows feature due to computer malfunctions, you can use the backup
tool included in the Recovery Media to back up your data.
For information on how to create the Recovery Media, see Creating Recovery Media.
Hint
If your VAIO computer is equipped with no disc drive, you need to connect an external device, such as an
external hard disk drive or DVD drive, to the computer before backup, or you need to resize the partition of
your C: drive and create another partition before backup. See Creating Partitions for more information.
About Backup
The backup process creates a backup copy of your data stored on the built-in storage device and saves it to
another location.
Due to unexpected events or computer viruses, you might lose various data stored on your built-in storage
device. To restore the lost data, its backup copy is needed.
It is strongly recommended that you back up your data regularly.
If you can start Windows, back up and restore your data with the Windows feature.
To use the feature, open Control Panel and select System and Security and File History.
Restoring System Files Using the Restore Point when You cannot Start Windows
When you cannot start Windows, follow these steps to restore computer system files.
If you use Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external
optical disc drive (not supplied) to your VAIO computer. See Connecting an External Drive for more information
on how to connect the external optical disc drive.
If an AC adapter or a power cable is supplied, plug it into a power source.
1. Insert Recovery Media (optical discs) into the optical disc drive or connect a USB flash drive to the USB
port on your VAIO computer while the computer is in Normal mode.
2. Turn off your VAIO computer.
3. Press the ASSIST button to display the VAIO Care (Rescue Mode) screen and select Start from
media (USB device/optical disc).
Follow the on-screen instructions until the Choose an option screen appears.
4. Select
Troubleshoot
,
Advanced options
, and
System Restore
.
5. Select your operating system.
The System Restore window appears.
6. Select Next.
7. Select a restore point and Next.
The confirmation window of the selected restore point appears.
8. Select Finish to confirm the restore point.
Your VAIO computer restarts after system files are restored.
Restoring Your Data with VAIO Data Restore Tool
You can use VAIO Data Restore Tool to restore files previously backed up using VAIO Care (Rescue
Mode): VAIO recovery solutions.
For instructions on how to use the app, refer to the help file included with the app.
1. Open the charms and select the
Search charm. (See Opening the Charms to open the charms.)
2. Select Apps and enter "VAIO Data Restore Tool" in the search box.
3. Select VAIO Data Restore Tool.
The VAIO Data Restore Tool window appears.
4. Select Next.
If the User Account Control window appears, select Yes.
5. Follow the on-screen instructions.
Note
To restore copyright protected data, such as music files organized by digital media playback apps, use a
backup tool specified by the app you used to import such data. Sony does not guarantee the playback
compatibility of data which is not restored with the specified backup tool.
Hint
If you are signed in to your VAIO computer as a standard user, you may be prompted to enter an
administrator name and password.
If necessary, move the restored files to the original location.
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
With VAIO Care, you can perform the following operations to keep your VAIO computer running at an
optimum level.
Conduct regular performance checks and tune-ups.
Find support information (the support website URL and the contact information).
Start VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any
problem.
1. Press the ASSIST button while your VAIO computer is on.
VAIO Care starts.
Refer to the help file included with VAIO Care for more information.
Hint
Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care (Rescue Mode)
screen. VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the
computer in case of emergency, for example, if Windows does not start.
Alternatively, open the charms, select the Search charm and Apps, and enter "VAIO Care (Desktop)"
in the search box to start VAIO Care.
To open the charms, see Opening the Charms.
Creating Partitions
This topic describes how to create partitions.
Note
If you reduce the volume of the C: drive partition, you may not create Recovery Media or complete the
recovery process successfully because the free space on the built-in storage device is not sufficient.
1. Open Control Panel, select System and Security, and select Create and format hard disk
partitions under Administrative Tools. (See Opening Control Panel to open Control Panel.)
If the User Account Control window appears, select Yes.
2. Right-click the C: drive and select Shrink Volume.
3. Enter the size of the partition to be created in Enter the amount of space to shrink in MB and
select Shrink.
4. Right-click Unallocated and select New Simple Volume.
5. Follow the on-screen instructions.
Hint
If you are signed in to your VAIO computer as a standard user, you may be prompted to enter an
administrator name and password.
Creating Other Drives (Modifying Partitions)
Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than
one partition may have various advantages, such as separating the system files from your data files.
Your VAIO computer has only one partition (C: drive) as the factory default setting.
If you want to store data in another partition, such as D: drive, change the partition size and create a new
partition.
For more information on how to create partitions, see Creating Partitions.
Hint
Some models may have D: drive as the factory default setting.
Removing Recovery Content to Free up Disk Space
Your built-in storage device contains the recovery area where the data for system recovery is stored. If your
VAIO computer includes a solid state drive (SSD), you might want to minimize the recovery area by removing
such data to free up disk space on the C: drive (or the last drive in your drive list, for example D: drive).
You need Recovery Media to remove the data for system recovery or to recover the computer after you
remove the data.
Note that removing recovery content makes it impossible to use the refresh function.
If you use Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external
optical disc drive (not supplied) to the computer. See Connecting an External Drive for more information on
how to connect the external optical disc drive.
If an AC adapter or a power cable is supplied, plug it into a power source.
1. Create Recovery Media if you have not yet created it.
See Creating Recovery Media for more information on how to create Recovery Media.
2. Insert the Recovery Media into the optical disc drive or connect a USB flash drive (not supplied) to the
USB port on your VAIO computer while the computer is in Normal mode.
3. Turn off your VAIO computer.
4. Press the ASSIST button to display the VAIO Care (Rescue Mode) screen and select Start from
media (USB device/optical disc).
Follow the on-screen instructions until the Choose an option screen appears.
5. Select Troubleshoot and VAIO recovery solutions.
Follow the on-screen instructions until the VAIO Care (Rescue Mode): VAIO recovery solutions
screen appears.
6. Select Tools and Remove recovery partition.
7. Follow the on-screen instructions.
Checking the Volume of the Recovery Area
Your built-in storage device contains the recovery area where the data for the system recovery is stored.
To check the volume of the recovery area, follow these steps:
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Apps and enter "Computer" in the search box.
3. Select Computer.
4. Select Computer on the menu bar and Manage.
5. Select Disk Management under Storage in the left pane.
The volume of the recovery area and the total volume of the C: drive are displayed in the Disk 0 row in
the center pane.
Creating Partitions
This topic describes how to create partitions.
Note
If you reduce the volume of the C: drive partition, you may not create Recovery Media or complete the
recovery process successfully because the free space on the built-in storage device is not sufficient.
1. Open Control Panel, select System and Security, and select Create and format hard disk
partitions under Administrative Tools. (See Opening Control Panel to open Control Panel.)
If the User Account Control window appears, select Yes.
2. Right-click the C: drive and select Shrink Volume.
3. Enter the size of the partition to be created in Enter the amount of space to shrink in MB and
select Shrink.
4. Right-click Unallocated and select New Simple Volume.
5. Follow the on-screen instructions.
Hint
If you are signed in to your VAIO computer as a standard user, you may be prompted to enter an
administrator name and password.
Creating Other Drives (Modifying Partitions)
Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than
one partition may have various advantages, such as separating the system files from your data files.
Your VAIO computer has only one partition (C: drive) as the factory default setting.
If you want to store data in another partition, such as D: drive, change the partition size and create a new
partition.
For more information on how to create partitions, see Creating Partitions.
Hint
Some models may have D: drive as the factory default setting.
About Recovery
Recovery is the process of restoring the built-in storage device back to its original factory condition. Refresh is
the process of reinstalling the operating system with the main settings and personal data retained.
Refresh your VAIO computer first if the computer becomes unstable. If the problem persists, recover the
computer.
There are two ways to recover the computer:
From Recovery Media
From the recovery area
When do I have to perform recovery or refresh?
If your VAIO computer has become unstable
If your VAIO computer has been infected with a computer virus
If your VAIO computer is experiencing problems which cannot be solved through troubleshooting
If you have formatted the C: drive by mistake
Which apps should I use to recover or refresh my VAIO computer or create
Recovery Media?
Use the following apps.
VAIO Care
Creating Recovery Media
Checking your computer hardware
VAIO Care (Rescue Mode): VAIO recovery solutions
Recovering your VAIO computer
Rescuing (backing up) your data
Erasing all the data on your built-in storage device
Windows Recovery Environment (Windows RE)
Refresh
Hint
Refer to the help file included with VAIO Care and VAIO Care (Rescue Mode): VAIO recovery
solutions for more information.
You can also recover your VAIO computer from Windows Recovery Environment (Windows RE).
What is a recovery area?
The recovery area on the built-in storage device contains data for system and app recovery. Typically, you
cannot modify or delete data in this area, however, there are commercially available apps designed for this
purpose.
Why do I have to create Recovery Media?
Recovery Media are used to restore your VAIO computer back to its original factory condition. If Windows does
not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery.
Create the Recovery Media immediately after the computer is ready for use.
Refreshing Your VAIO Computer
If your VAIO computer has become unstable, it is recommended that you use the refresh function provided by
Windows. Refresh the computer by following these steps.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and Refresh your PC.
Most user data saved on your built-in storage device, some Windows settings and all apps downloaded from
Windows Store will be retained even after you refresh your VAIO computer. However, some app settings or
files in the specific folders may not be retained.
Confirm the following list for details of which settings are retained, and which data is erased after you refresh
the computer.
Settings retained after you refresh your VAIO computer
The following settings will be retained after you refresh your VAIO computer.
Library settings
User accounts (local, domain, Microsoft account), and group memberships
Domain settings
Windows Update settings
Start screen and lock screen background
Desktop themes
International settings
Wireless network profiles
Settings configured in Windows Welcome
Data erased after you refresh your VAIO computer
The data in the folders specified below will be erased after you refresh your VAIO computer.
\Windows
\Program Files
\Program Files(x86)
\ProgramData
\Users\(User name)\AppData
Note
Save important data in advance.
Copyright protected data, such as digital broadcast data or music files organized by digital media playback
apps may not be available, even if the data is retained in the same location after you refresh your VAIO
computer.
Refer to the help file included with the app you are using for instructions.
Hint
The apps installed at the time of delivery and installed from Windows Store are retained, whereas all
Desktop apps that you installed after the purchase will be erased.
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
With VAIO Care, you can perform the following operations to keep your VAIO computer running at an
optimum level.
Conduct regular performance checks and tune-ups.
Find support information (the support website URL and the contact information).
Start VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any
problem.
1. Press the ASSIST button while your VAIO computer is on.
VAIO Care starts.
Refer to the help file included with VAIO Care for more information.
Hint
Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care (Rescue Mode)
screen. VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the
computer in case of emergency, for example, if Windows does not start.
Alternatively, open the charms, select the Search charm and Apps, and enter "VAIO Care (Desktop)"
in the search box to start VAIO Care.
To open the charms, see Opening the Charms.
Using VAIO Update
VAIO Update provides a service that informs you of available update information, such as important notices
or update programs, to keep your VAIO computer up to date.
Through the Internet, VAIO Update automatically detects the update programs that are necessary for
enhancing your computer’s performance or new apps that are available, and let you download and install with
simple steps.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
Hint
You can also start VAIO Update from VAIO Care (Desktop).
Using the Antivirus App for Your VAIO Computer
Protect your VAIO computer against computer viruses by using the antivirus app.
You can keep the antivirus app current with the latest updates by downloading and installing the updates from
the website of the app publisher. To update the antivirus app, find the antivirus app installed on your VAIO
computer from the following and follow these steps.
1. Make sure your VAIO computer is connected to the Internet.
2. Perform any of these operations according to the preinstalled antivirus app.
For Trend Micro:
Start Trend Micro Titanium Maximum Security.
For McAfee:
Start McAfee LiveSafe - Internet Security, McAfee Internet Security, or McAfee Total
Protection.
For Kaspersky Internet Security:
Start Kaspersky Internet Security.
3. Follow the on-screen instructions.
Note
The actual procedure may be different from the above depending on the version of the app installed on your
VAIO computer. In such a case, follow the on-screen instructions.
Hint
To start the antivirus app, see Searching/Starting Apps, Settings, or Files.
Refer to the help file included with your app for more information.
Creating/Changing/Removing Your Windows Password
Setting a Windows password allows you to protect your VAIO computer from unauthorized access by requiring
password entry when the computer is turned on or returns from power saving mode to Normal mode.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on the
Windows password.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Users in the left pane of the PC settings screen.
4. Select Create a password or Change your password.
5. Follow the on-screen instructions to enter your password.
Note
Do not forget your password. Write down the password and keep it in a secure place.
Hint
You can enter a hint in order to recall your password if you forget it. You can also create a password reset
disc that can be used to create a new password. Refer to Windows Help and Support (Opening
Windows Help and Support) for more information on the Windows password.
Setting/Changing the Power-on Password
You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function.
Entry of the power-on password will be prompted after the VAIO logo appears to start the computer.
There are two types of passwords. Set the machine password first.
Machine password (for administrators):
Allows users with administrative rights to change all the setup options in the BIOS setup screen, as well as
to start your VAIO computer.
User password (for users without administrative rights):
Allows standard users to change some of the BIOS setup options, as well as to start your VAIO computer.
To set the user password, you must first set the machine password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Enter the password and press the Enter key.
To change the password, enter the current password and a new password. The password can be set up to
32 alphanumeric characters long (including spaces) and it is case-sensitive.
5. Press the or key to select Password when Power On, press the Enter key, and select
Enabled.
6. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
7. At the confirmation prompt, press the Enter key.
Note
Be sure to write down the password to avoid forgetting it.
If you forget the password, you cannot boot up your VAIO computer.
You can reset the user password at the BIOS setup screen by entering the machine password.
If you forget the machine password, the password must be reset by authorized Sony service/support center.
(The reset fee will be charged.)
Removing the Power-on Password
If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to
remove the machine password and user password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the
or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Leave the Enter New Password and Confirm New Password fields blank and press the Enter
key.
5. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
At the confirmation prompt, press the Enter key.
Setting/Changing the Power-on Password
You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function.
Entry of the power-on password will be prompted after the VAIO logo appears to start the computer.
There are two types of passwords. Set the machine password first.
Machine password (for administrators):
Allows users with administrative rights to change all the setup options in the BIOS setup screen, as well as
to start your VAIO computer.
User password (for users without administrative rights):
Allows standard users to change some of the BIOS setup options, as well as to start your VAIO computer.
To set the user password, you must first set the machine password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Enter the password and press the Enter key.
To change the password, enter the current password and a new password. The password can be set up to
32 alphanumeric characters long (including spaces) and it is case-sensitive.
5. Press the or key to select Password when Power On, press the Enter key, and select
Enabled.
6. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
7. At the confirmation prompt, press the Enter key.
Note
Be sure to write down the password to avoid forgetting it.
If you forget the password, you cannot boot up your VAIO computer.
You can reset the user password at the BIOS setup screen by entering the machine password.
If you forget the machine password, the password must be reset by authorized Sony service/support center.
(The reset fee will be charged.)
Removing the Power-on Password
If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to
remove the machine password and user password.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start BIOS setup.
Enter a password if it has already been set.
The BIOS setup screen appears.
3. Press the or key to select the Security tab, select Set Machine Password or Set User
Password, and then press the Enter key.
The password entry screen appears.
4. Leave the Enter New Password and Confirm New Password fields blank and press the Enter
key.
5. Press the or key to select the Exit tab, select Exit Setup, and then press the Enter key.
At the confirmation prompt, press the Enter key.
Keeping Your VAIO Computer in Optimum Condition (VAIO Care)
With VAIO Care, you can perform the following operations to keep your VAIO computer running at an
optimum level.
Conduct regular performance checks and tune-ups.
Find support information (the support website URL and the contact information).
Start VAIO Care just by pressing the ASSIST button and search for appropriate measures if you have any
problem.
1. Press the ASSIST button while your VAIO computer is on.
VAIO Care starts.
Refer to the help file included with VAIO Care for more information.
Hint
Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care (Rescue Mode)
screen. VAIO Care (Rescue Mode): VAIO recovery solutions can be used to recover the
computer in case of emergency, for example, if Windows does not start.
Alternatively, open the charms, select the Search charm and Apps, and enter "VAIO Care (Desktop)"
in the search box to start VAIO Care.
To open the charms, see Opening the Charms.
Using VAIO Update
VAIO Update provides a service that informs you of available update information, such as important notices
or update programs, to keep your VAIO computer up to date.
Through the Internet, VAIO Update automatically detects the update programs that are necessary for
enhancing your computer’s performance or new apps that are available, and let you download and install with
simple steps.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
Hint
You can also start VAIO Update from VAIO Care (Desktop).
About Adding Memory Modules
Your VAIO computer and memory modules use high precision components and electronic connectors
technology.
To avoid invalidation of the warranty during your product warranty period, we recommend that you contact
an authorized Sony repair center to install a new memory module.
A flat fee will be charged to repair any damage resulting from your performing a memory upgrade, even
within the warranty period.
Charging the Battery Pack
The battery pack can be charged even while you are using your VAIO computer when the computer is
connected to a power source. The charging time may vary depending on operating conditions.
1. Plug your VAIO computer into an AC outlet. (See Connecting a Power Source.)
Hint
The charging time varies depending on ambient temperature.
Note that at a low ambient temperature, it takes longer time to charge the battery pack.
Open the desktop and select the battery icon, such as (on battery) or (plugged in), in the desktop
notification area to check the built-in battery status of your VAIO computer. To open the desktop, see
Opening the Desktop.
Turning On Your VAIO Computer
Turn on your VAIO computer to start Windows.
Carefully read the precautions in Notes on Using the Power Source before turning on.
1. Connect your VAIO computer to an AC outlet. (See Connecting a Power Source.)
2. Press the
(Power) button.
If your VAIO computer is equipped with the power indicator, it turns on in green.
The computer is turned on, and Windows starts after a while.
Note
If you press and hold down the (Power) button for more than four seconds, your VAIO computer will not
turn on.
Do not touch the touch screen when turning on your VAIO computer as it may cause the computer to
malfunction. (Touch screen equipped models)
Hint
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity while the
computer is connected to an AC outlet. See Using Sleep Mode for more information.
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a
break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the Settings charm. (See Opening the Charms to open the
charms.)
4. Select Power and Shut down.
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power
indicator, the green power indicator light turns off.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then
unplug the power cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer
into the minimum power consumption state (ACPI S5 mode). In this case, the fast boot function is
temporarily disabled on the next start-up.
Restarting Your VAIO Computer
After changing the settings or installing an app on your VAIO computer, you may be required to restart the
computer.
1. Save your data and close all running apps.
2. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
3. Select Power and Restart.
Your VAIO computer will restart.
Charge Indicator Status List
The charge indicator light
turns on or blinks differently according to conditions.
Lit in orange
The battery pack is charging. (Turns off when charging is completed.)
Blinks in orange
The battery pack is running out of power. (Normal mode)
If your VAIO computer is equipped with the power indicator, it blinks along with the charge indicator.
Blinks fast in orange
A battery error has occurred due to a failed battery pack, an unlocked battery pack (Removable battery pack
supplied models), etc.
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including
data you are working on.
To activate Sleep mode
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep.
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep
mode (with the default setting).
To return to Normal mode
1. Press the (Power) button.
Note
If you press and hold down the (Power) button for more than 4 or 10 seconds, your VAIO computer will
turn off automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out
of power. However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of
unsaved data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the
running hard disk drive. If the computer is equipped with the power indicator, make sure that it is completely
off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while
running on AC power.
The operations below also place your VAIO computer into Sleep mode.
Press the (Power) button (with the default setting).
Changing the Intel Smart Connect Technology (Sleep Mode) Settings
You can change the Intel Smart Connect Technology settings in VAIO Control Center.
With this function, your VAIO computer connects to the Internet regularly and enables you to obtain the latest
updates on email, Social Networking Services (SNSs), etc. even if the computer is in Sleep mode.
1. Start VAIO Control Center and select Power and Battery. (See Searching/Starting Apps, Settings,
or Files to start VAIO Control Center.)
2. Select Details in Intel Smart Connect Technology.
3. Select Open settings screen in Basic settings.
The Intel Smart Connect Technology settings screen appears.
4. Enable/disable the setting in Keep Data Fresh.
Hint
If apps are running when your VAIO computer enters Sleep mode, you can obtain the latest updates on the
running apps during Sleep mode.
Changing the Low Battery Hibernation Settings
You can change the Low Battery Hibernation settings in VAIO Control Center.
Low Battery Hibernation is enabled by default. With this function, your VAIO computer automatically enters
Hibernate mode and your working data is saved on the built-in storage device when the battery pack runs out
of power.
1. Start VAIO Control Center and select Power and Battery. (See Searching/Starting Apps, Settings,
or Files to start VAIO Control Center.)
2. Enable/disable the setting in Action When Battery Power Low.
Note
With Low Battery Hibernation disabled:
Your working data will be lost if your VAIO computer is turned off because, for example, the battery pack runs out of
power or the computer is disconnected from an AC power source. To avoid data loss, be sure to save the data before
the computer enters Sleep mode.
If your VAIO computer is equipped with the power indicator, it blinks slowly in orange during Sleep mode. When the
battery pack runs out of power during Sleep mode, the charge indicator light blinks. If the computer is equipped with
the power indicator, it blinks along with the charge indicator.
About Sleep Mode
Sleep mode enables you to take a break and retain the computer’s state, including data you are working on.
When Intel Smart Connect Technology is enabled, your VAIO computer connects to the Internet regularly and
enables you to obtain the latest updates on email, Social Networking Services (SNSs), etc. even if the
computer is in Sleep mode. See Changing the Intel Smart Connect Technology (Sleep Mode) Settings for more
information on Intel Smart Connect Technology.
Checking the Battery Charge Capacity
The battery pack is consumable. The capacity gradually declines through repeated cycles of recharging and
discharging. As a result, the battery life becomes short even if it is fully charged and eventually the battery pack
reaches the end of its life.
If the battery life has become short, replace the battery pack with a new one specified by Sony. Refer to the
help file for more information on battery charge status and capacity decrease.
1. Start VAIO Control Center and select Power and Battery. (See Searching/Starting Apps, Settings,
or Files to start VAIO Control Center.)
2. Select Details in Battery or Battery Care Function.
Detailed battery pack information, such as charging capacity, is displayed.
Hint
Enable the battery care function to maximize the battery lifespan. With this function, you can reduce battery
degradation by limiting the charging capacity or adjusting the charging time.
Charging the Battery Pack
The battery pack can be charged even while you are using your VAIO computer when the computer is
connected to a power source. The charging time may vary depending on operating conditions.
1. Plug your VAIO computer into an AC outlet. (See Connecting a Power Source.)
Hint
The charging time varies depending on ambient temperature.
Note that at a low ambient temperature, it takes longer time to charge the battery pack.
Open the desktop and select the battery icon, such as (on battery) or (plugged in), in the desktop
notification area to check the built-in battery status of your VAIO computer. To open the desktop, see
Opening the Desktop.
Extending the Battery Life
When your VAIO computer is running on battery power, you can extend the battery life using the following
methods.
Use Sleep mode.
When you do not need to use your VAIO computer temporarily, you can use Sleep mode. To extend the
battery life, use Sleep mode frequently. If you do not intend to use the computer for an extended period of
time, turn off the computer.
Resuming the computer from Sleep mode is faster than from booting up the computer.
See Using Sleep Mode for more information.
Decrease the LCD brightness of the computer screen.
See Changing the LCD Brightness for more information.
Turn down the volume of the speakers and headphones.
See Adjusting the Speakers Volume for more information.
Disconnect peripheral devices that are not in use.
Charge Indicator Status List
The charge indicator light turns on or blinks differently according to conditions.
Lit in orange
The battery pack is charging. (Turns off when charging is completed.)
Blinks in orange
The battery pack is running out of power. (Normal mode)
If your VAIO computer is equipped with the power indicator, it blinks along with the charge indicator.
Blinks fast in orange
A battery error has occurred due to a failed battery pack, an unlocked battery pack (Removable battery pack
supplied models), etc.
Changing the Intel Smart Connect Technology (Sleep Mode) Settings
You can change the Intel Smart Connect Technology settings in VAIO Control Center.
With this function, your VAIO computer connects to the Internet regularly and enables you to obtain the latest
updates on email, Social Networking Services (SNSs), etc. even if the computer is in Sleep mode.
1. Start VAIO Control Center and select Power and Battery. (See Searching/Starting Apps, Settings,
or Files to start VAIO Control Center.)
2. Select Details in Intel Smart Connect Technology.
3. Select Open settings screen in Basic settings.
The Intel Smart Connect Technology settings screen appears.
4. Enable/disable the setting in Keep Data Fresh.
Hint
If apps are running when your VAIO computer enters Sleep mode, you can obtain the latest updates on the
running apps during Sleep mode.
Changing the Low Battery Hibernation Settings
You can change the Low Battery Hibernation settings in VAIO Control Center.
Low Battery Hibernation is enabled by default. With this function, your VAIO computer automatically enters
Hibernate mode and your working data is saved on the built-in storage device when the battery pack runs out
of power.
1. Start VAIO Control Center and select Power and Battery. (See Searching/Starting Apps, Settings,
or Files to start VAIO Control Center.)
2. Enable/disable the setting in Action When Battery Power Low.
Note
With Low Battery Hibernation disabled:
Your working data will be lost if your VAIO computer is turned off because, for example, the battery pack runs out of
power or the computer is disconnected from an AC power source. To avoid data loss, be sure to save the data before
the computer enters Sleep mode.
If your VAIO computer is equipped with the power indicator, it blinks slowly in orange during Sleep mode. When the
battery pack runs out of power during Sleep mode, the charge indicator light blinks. If the computer is equipped with
the power indicator, it blinks along with the charge indicator.
About Sleep Mode
Sleep mode enables you to take a break and retain the computer’s state, including data you are working on.
When Intel Smart Connect Technology is enabled, your VAIO computer connects to the Internet regularly and
enables you to obtain the latest updates on email, Social Networking Services (SNSs), etc. even if the
computer is in Sleep mode. See Changing the Intel Smart Connect Technology (Sleep Mode) Settings for more
information on Intel Smart Connect Technology.
Prolonging the Battery Lifespan
Enable the battery care function to prolong the battery lifespan. With this function, you can reduce battery
degradation by limiting the charging capacity or adjusting the charging time.
1. Start VAIO Control Center and select Power and Battery. (See Searching/Starting Apps, Settings,
or Files to start VAIO Control Center.)
2. Select Details in Battery Care Function.
Hint
Depending on your operating conditions, you can select the following settings to prolong the battery lifespan
effectively.
80%/50% Charging
If you tend to use your VAIO computer while connecting it to an AC power source, it is recommended that you select
80%/50% Charging to limit the charging capacity to 80% or 50% of the total.
Overnight Charging
If you tend to use your VAIO computer outdoors, it is recommended that you select Overnight Charging and set a
time period for battery charging to the period in which you do not intend to use the computer, such as nighttime, to limit
the charging capacity to 50% of the total.
With Overnight Charging, the battery pack charges to 100% when the time period is close to the end.
Notes on Using the Touch Screen (Touch screen equipped models)
Before using the touch screen, read the following precautions for correct use.
Do not push the touch screen roughly.
Gentle touches always work as your VAIO computer is equipped with a capacitive touch screen.
Do not use an object other than your finger to use the touch screen.
The touch screen may be damaged or a malfunction may occur. Be sure to touch the screen only with your
finger.
The touch screen may not work properly if you turn on your VAIO computer while touching the screen or if
the computer is affected by electromagnetic waves during the start-up process. In such a case, restart the
computer.
The touch screen may not work for several seconds after your VAIO computer returns to Normal mode from
Sleep mode. In such a case, wait for a while before using the touch screen.
Keep the touch screen clean for good touch sensitivity. Dirt may cause damage or a malfunction.
When you touch your VAIO computer with an NFC/One-touch functions supported device, the touch screen
may respond to the touch. This does not indicate a malfunction.
About the Touch Screen (Touch screen equipped models)
The touch screen enables direct interaction with your VAIO computer using your finger(s). You can perform
various gestures on the touch screen.
Your VAIO computer supports multi-touch input.
Note
Your VAIO computer is equipped with a capacitive touch screen. When using it, note the following
characteristics of the capacitive touch screen.
The touch screen will not work if you touch it with fingernails, or if you wear gloves.
If tapping triggers an unintentional operation, make sure that no other parts of your body are in contact with the touch
screen.
The surface of the touch screen may get hot. This is normal and does not indicate a malfunction.
Even though the surface of the touch screen is tempered glass, it could still become damaged. Treat it with adequate
care. If it breaks, small granular shards may scatter and cause injury.
Do not drop the touch screen or subject it to a strong impact. Do not scratch the surface. A surface flaw may cause the
glass to break.
A protection sheet may be attached to the LCD screen frame at the factory. Remove the sheet before use; otherwise
the touch screen may not work correctly.
Some apps do not accept touch screen operations.
How to Use the Touch Screen (Touch screen equipped models)
You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer.
Basic operations
To click (tap)
Tap on the touch screen once with a finger. You can select a button, such as OK and Cancel, or an item in a
menu by tapping it.
To double-click (double-tap)
Tap on the touch screen twice in quick succession with a finger.
You can start an app, such as a word processor or a spreadsheet program, or open a file by double-tapping its
icon.
To drag
Put a finger on the desired point on the touch screen and slide the finger. You can move a file or change the
window size with this motion.
To drag and drop
Touch the desired file icon, slide to another folder, window or app icon, and then lift your finger off the screen.
You can move or copy a file with this motion.
Advanced operations
You can make a simple motion (gesture) with your fingers on the touch screen to operate your VAIO computer.
The response to a gesture varies depending on the apps.
To right-click (touch and hold)
Touch and hold the desired point on the touch screen for a few seconds and lift your finger off the screen.
Depending on the point you touch, you can display various menus.
To scroll
Touch and slide a scrollable area of a window, such as an Internet Explorer window. You can also drag the
slider on the vertical scroll bar of the selected window to scroll the window.
To zoom in or out on an image such as a photo (zoom)
Pinch on the touch screen with two fingers for zooming on an image, such as a photo on Photos. Pinch open
to zoom in or pinch close to zoom out.
To rotate an image such as a photo (rotate)
Put two fingers on the touch screen and slide them in circles to rotate an image, such as a photo. You cannot
rotate images depending on the apps you are using.
To select by swiping
Slide your finger in short distance in the direction that the screen does not scroll.
You can select an item, such as an app tile or a picture.
Adjusting the Angle of Your VAIO Computer
Choose which angle to position your computer.
Adjust the angle by holding the top of the screen.
The angle of your VAIO computer can be adjusted from approximately 15 to 90 degrees.
When you use your computer laid flat, push down completely.
Note
Do not exert excessive pressure on your VAIO computer while adjusting the angle, as this may result in
damage to your computer.
Ensure that there are no cables, or any other items between the back of the computer and the stand when it
is laid flat.
Entering Characters with Touch Screen Operations (Touch screen equipped models)
You can operate the on-screen Touch Keyboard with touch screen operations for text entry.
1. Open the desktop and select
(the Touch Keyboard icon) in the desktop notification area. (See
Opening the Desktop to open the desktop.)
Hint
The on-screen Touch Keyboard appears automatically when you touch a text field.
Combinations and Functions with the Fn Key
Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action.
For example, to adjust the LCD brightness: Fn +
(F5) Press and hold down the Fn key, then press
the F5 key.
Some keyboard functions can only be used while Windows is running.
Fn + / (F5/F6)
Press the button repeatedly to adjust the LCD brightness of your computer screen. See Changing the LCD
Brightness for more information.
To decrease lighting intensity, press the Fn+F5 keys.
To increase lighting intensity, press the Fn+F6 keys.
Fn + Scr Lk (Scroll Lock)
Works differently depending on the apps you use. Refer to the help file included with the app for more
information.
Hint
For information on shortcut keys combined with the (Windows) key, etc., refer to
Windows Help and
Support (Opening Windows Help and Support).
Replacing the AA Battery of the Keyboard
Change the AA battery in the keyboard when the battery power becomes low.
1. Set the power switch of the keyboard to OFF.
2. Turn over the keyboard, and then push the center of the cover in the direction shown in the illustration
below.
3. Remove the old battery and insert a new AA alkaline battery (minus (-) end first), then close the cover.
4. Set the power switch of the keyboard to ON.
Note
Use a new AA alkaline replacement battery.
If you do not intend to use the keyboard for a while, set the power switch of the keyboard to OFF. If you do
not intend to use the keyboard for an extended period of time, remove its AA battery.
When the battery power becomes low, replace with a new AA battery promptly. Keeping a depleted battery
in the keyboard may cause battery leakage.
Since the keyboard cannot be used with a commercially available rechargeable battery, use a non-
rechargeable AA battery. If you use a rechargeable battery, battery leakage may occur, resulting in a
malfunction.
Do not recharge a dry cell AA battery.
Refer to the supplied safety information manual.
Checking the Remaining Battery Power of the Keyboard
The remaining battery power of the keyboard can be checked by the battery indicator.
1. Check the battery indicator of the keyboard.
It blinks when the battery is running out of power.
The indicator is only a guide and may not show the remaining battery power accurately, depending on the AA
battery.
Hint
If you intend not to use the keyboard for a long time, slide the power switch to OFF to extend battery life.
Checking the Caps Lock / Num Lock / Scroll Lock States
You can check if the keyboard is in the Caps Lock/Num Lock/Scroll Lock states by the indicator light of the
keyboard and the icons in the notification area.
To check if the keyboard is in the Caps Lock state
1. Check if the Caps lock indicator light is on.
To check if the keyboard is in the Num Lock/Scroll Lock state
1. Check if the Num lock icon or Scroll lock icon in the notification area is green.
Hint
To make the Num lock icon and Scroll lock icon always visible in the notification area of the desktop,
select in the notification area, select Customize, and then change the behavior of the icons to Show
icon and notifications.
Using the Built-in Camera
You can make a video call through the Internet using the built-in camera and communication apps.
To change the built-in camera angle, adjust the angle of your VAIO computer. See Adjusting the Angle of Your
VAIO Computer for more information.
The built-in camera indicator light is on while the built-in camera is in use.
Front
Back
Hint
The apps installed on your VAIO computer vary depending on the computer’s configurations.
Some apps may not support all the resolution settings of the built-in camera.
Notes on the Built-in Camera
Do not scratch or soil the area on and around the built-in camera, as it may cause poor-quality images.
Do not let direct sunlight enter the lens of the built-in camera regardless of your VAIO computer’s power
state, as it may cause the camera to malfunction.
Care and cleaning of the built-in camera
If the area on and around the built-in camera is soiled, gently wipe it with a soft cloth, such as a lens cleaning
cloth.
Built-in camera
1
Built-in camera indicator
2
Built-in dual microphones
1
Do not rub the area too hard, as it can be easily scratched.
About Adding Memory Modules
Your VAIO computer and memory modules use high precision components and electronic connectors
technology.
To avoid invalidation of the warranty during your product warranty period, we recommend that you contact
an authorized Sony repair center to install a new memory module.
A flat fee will be charged to repair any damage resulting from your performing a memory upgrade, even
within the warranty period.
Charging a USB Device
You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by
enabling the USB charging settings.
Change the settings while the USB device is disconnected from the USB port that supports USB charging.
1. Start VAIO Control Center and select Hardware. (See Searching/Starting Apps, Settings, or Files to
start VAIO Control Center.)
2. Enable the USB Charging setting.
3. Connect a USB device to the USB port with the mark printed around it.
If charging does not start even when you connect a USB device to the USB port that supports USB
charging, disconnect and connect the device.
Note
With the USB charging settings enabled, power consumption when your VAIO computer is off or in
Hibernate mode or Sleep mode increases because the computer supplies power to the USB port even when
a USB device is not connected to the port.
When the USB charging settings are enabled, you cannot use the remote wake-up function on the USB
device connected to the USB port that supports USB charging.
Hint
The USB charging settings are disabled by default.
Connecting a USB Device
You can connect a Universal Serial Bus (USB) device such as a mouse, floppy disk drive, speaker or printer to
your VAIO computer.
Installation of the device driver supplied with the USB device may be required when connecting.
Refer to the manual that came with the device for more information.
1. Choose the USB port (
) you prefer to use.
2. Plug the USB device cable ( ) (not supplied) into the USB port.
Note
You may need to install the driver supplied with your USB device before use. Refer to the manual that came
with the USB device for more information.
In order to print documents, be sure the USB printer is compatible with your version of Windows.
Before disconnecting USB speakers from your VAIO computer, stop DVD or music playback or turn off the
computer. If you disconnect the USB speakers during playback, it may cause a malfunction.
For information on how to remove a USB device, refer to the manual that came with the device.
To protect your VAIO computer and/or USB devices from damage, observe the following:
When moving your VAIO computer with USB devices connected, avoid exposing the USB ports to shock or impact.
Do not put your VAIO computer in a bag or carrying case with USB devices connected.
Hint
The USB ports on your VAIO computer are compliant with the USB 2.0 standard and/or USB 3.0 standard.
USB ports that are compliant with the USB 3.0 standard are identifiable by their blue color.
In addition to the USB 2.0 standard transfer modes, the USB 3.0 standard specifies the following transfer
mode:
SuperSpeed: Transfer rate of 5 Gbps.
Removing SD Memory Cards
This topic explains how to remove an SD memory card.
1. Locate the SD memory card slot.
2. Open Computer.
To open Computer, see Searching/Starting Apps, Settings, or Files.
3. Right-click the SD memory card icon and select Eject.
4. Push in the SD memory card toward your VAIO computer and release.
5. Pull the SD memory card out of the slot.
Hint
The SD slot on your computer also works as a "Memory Stick" slot.
About "Memory Stick"
"Memory Stick" is a compact, portable, and versatile IC recording media especially designed for exchanging
and sharing digital data with compatible products, such as digital cameras and other devices. Because it is
removable, it can be used for external data storage.
For the latest information about "Memory Stick", visit http://www.sony.net/memorycard/.
Compatible "Memory Stick"
The "Memory Stick" slot on your VAIO computer can accommodate the following sizes and types of media:
"Memory Stick Duo"
"Memory Stick PRO Duo"
"Memory Stick PRO-HG Duo"
"Memory Stick Micro"
About "MagicGate"
"MagicGate" refers to copyright protection technology developed by Sony. An authentication process is
performed between the "MagicGate" compatible device and "Memory Stick" to check whether they can
correctly store and play back data, and the data will be encrypted. The authentication is also performed before
the data is played back, and only when they are properly authenticated, the data is decrypted and played back.
The copyright protected data can be played back by authenticated devices only.
Note
Your VAIO computer supports only Duo-size "Memory Stick", and does not support standard-size "Memory
Stick".
Before using "Memory Stick Micro" ("M2"), be sure to insert it into an "M2" Duo adaptor. If you insert the
media directly into the "Memory Stick Duo" slot without the adaptor, you may not be able to remove it from
the slot.
Your VAIO computer has been tested and found compatible with any Sony branded "Memory Stick" of up to
32 GB, available as of January 2013. However, "Memory Stick" compatibility is not guaranteed in all cases.
Except for personal use, it is against copyright law to use any audio and/or image data you record without
prior consent from the respective copyright holder(s). Accordingly, "Memory Stick" with such copyrighted
data can be used only within the law.
Use "Memory Stick" with the "MagicGate" logo to take advantage of this technology.
The "Memory Stick" slot on your VAIO computer does not support “MagicGate” technology of "Memory
Stick" with capacity of up to 256 MB.
If you use "Memory Stick" in a place subject to static electricity or electrical noise, stored data may be lost.
The maximum possible size for a file on "Memory Stick PRO Duo" or "Memory Stick PRO-HG Duo" is less
than 4 GB, as defined in the file system specification.
Inserting "Memory Stick"
This topic explains how to insert "Memory Stick".
1. Locate the "Memory Stick" slot.
2. Hold "Memory Stick" with the arrow pointing toward the slot, and carefully slide it into the slot until it clicks
into place.
"Memory Stick" is automatically detected by your system and the contents of "Memory Stick" are displayed*. If
nothing appears on the desktop, open Computer and double-click the "Memory Stick" icon*.
*
The drive letter for the "Memory Stick" slot, such as "E:", may vary depending on the system configuration of your VAIO
computer.
Note
If "Memory Stick" cannot be inserted easily, remove it gently, and verify you are inserting it in the proper
direction. Be sure to hold "Memory Stick" with the arrow pointing in the correct direction as you insert it into
the slot. To avoid damaging your VAIO computer or the media, do not force "Memory Stick" into the slot if
you cannot insert it smoothly.
The "Memory Stick" icon will not appear in the Computer window until you insert "Memory Stick" into the
slot.
Hint
To open the Computer window, see Searching/Starting Apps, Settings, or Files.
The "Memory Stick" slot on your computer also works as an SD memory card slot.
When you insert "Memory Stick" into the slot for the first time, you may be prompted to install a driver. If
prompted, follow the on-screen instructions to install the driver.
Notes on Using "Memory Stick"
Before using "Memory Stick", read the following precautions for correct use.
Keep "Memory Stick" out of reach of children. There is a risk of swallowing it.
Do not touch the "Memory Stick" connector with your finger or metal objects.
"Memory Stick" contains delicate electronic components. Do not impact, bend or drop it.
Do not disassemble or modify "Memory Stick".
Do not wet "Memory Stick".
Do not use or store in a location subject to:
Extremely high temperature, such as in a car parked in the sun
Direct sunlight
High humidity or corrosive substances
Excessive dust
Be sure to use "Memory Stick" and adaptors that are compliant with the standards supported by your VAIO
computer. Incompatible cards and adaptors may get stuck in the slot, causing damage to the computer.
You cannot write data to "Memory Stick" that is write-protected.
It is recommended that you make a backup copy of important data.
Stored data may be lost or corrupted if:
You remove "Memory Stick" or turn off your VAIO computer while data is being read from or written to "Memory Stick".
You use "Memory Stick" at a place where static electricity or electrical noise may disturb the card.
When carrying "Memory Stick", be sure to put it in its case to avoid static electricity.
Before using "Memory Stick" with a device other than a computer, such as a digital camera or a portable
audio, format (initialize) "Memory Stick" using the device.
Some devices may not support the file format for computers and show you a message that recommends you
to format "Memory Stick". In this case, copy data from "Memory Stick" to your VAIO computer and format
"Memory Stick" using the device. All data in "Memory Stick" will be deleted when you format it.
Refer to the manual that came with the device for more information.
Do not insert foreign objects into the "Memory Stick" slot.
The "Memory Stick" slot can be used for reading/writing supported "Memory Stick" only, and cannot be used
for other purposes.
Notes on Using "Memory Stick Duo"
When using "Memory Stick Duo", do not use a fine-tipped pen to write on the label adhered to "Memory Stick
Duo". Exerting pressure on the media may damage internal components.
Notes on Using "Memory Stick Micro"
Before using "Memory Stick Micro" ("M2"), be sure to insert it into an "M2" Duo adaptor. If you insert the
media directly into the "Memory Stick Duo" slot without the adaptor, you may not be able to remove it from
the slot.
Keep "Memory Stick Micro" and "M2" Duo adaptors away from children. They are harmful if swallowed.
Formatting "Memory Stick"
"Memory Stick" is formatted in the specific FAT format by default and is ready for use.
Be sure to use the device that is designed to format the media and supports "Memory Stick" when formatting
the media.
If you want to reformat the media with your VAIO computer, follow these steps.
Note
Formatting "Memory Stick" erases the entire data stored on the media. Be sure to make a backup copy of
important data to avoid erasing it.
Do not remove "Memory Stick" from the slot while formatting. This could cause a malfunction.
1. Locate the "Memory Stick" slot.
2. Carefully slide "Memory Stick" into the slot until it clicks into place.
See Inserting "Memory Stick" for more information.
3. Open Computer.
To open Computer, see Searching/Starting Apps, Settings, or Files.
4. Right-click the "Memory Stick" icon and select Format.
5. Select Restore device defaults.
The size of the allocation unit and file system will change to default settings. (Do not select NTFS from
the File system drop-down list as it may cause a malfunction.)
The formatting process will be completed more quickly if you select Quick Format in Format
options.
6. Select Start.
Follow the on-screen instructions.
Hint
The "Memory Stick" slot on your computer also works as an SD memory card slot.
It may take time to format "Memory Stick" depending on the media type.
Removing "Memory Stick"
This topic explains how to remove "Memory Stick".
1. Locate the "Memory Stick" slot.
2. Open Computer.
To open Computer, see Searching/Starting Apps, Settings, or Files.
3. Right-click the "Memory Stick" icon and select Eject.
4. Push in "Memory Stick" toward your VAIO computer and release.
5. Pull "Memory Stick" out of the slot.
Note
Do not remove "Memory Stick" while data is being read from or written to "Memory Stick". If you do, you
may lose data. Large volumes of data may take time to load, so be sure to remove "Memory Stick" after the
loading is complete.
Be sure to remove "Memory Stick" gently, or it may pop out unexpectedly.
Hint
The "Memory Stick" slot on your computer also works as an SD memory card slot.
Inserting SD Memory Cards
Your VAIO computer is equipped with an SD memory card slot. You can use this slot to transfer data among
digital cameras, camcorders, music players, and other audio/video devices.
The SD memory card slot on the computer can accommodate the following memory cards:
SD memory card
SDHC memory card
SDXC memory card
To insert an SD memory card, follow these steps.
1. Locate the SD memory card slot.
2. Hold the SD memory card with the arrow pointing toward the slot, and carefully slide it into the slot until it
clicks into place.
The SD memory card icon will appear in the Computer window after you insert the card into the slot.
Note
Be careful not to insert an SD memory card in the wrong orientation. If you force it into the slot upside down,
the slot may be damaged. Refer to the manual that came with the SD memory card for more information.
The SD memory card icon will not appear in the Computer window until you insert the card into the slot.
Hint
To open the Computer window, see Searching/Starting Apps, Settings, or Files.
The SD slot on your computer also works as a "Memory Stick" slot.
When you insert the SD memory card into the slot for the first time, you may be prompted to install a driver.
If prompted, follow the on-screen instructions to install the driver.
Notes on Using SD Memory Cards
Before using SD memory cards, read the following precautions for correct use.
Keep an SD memory card out of reach of children. There is a risk of swallowing it.
Do not touch the SD memory card connector with your finger or metal objects.
An SD memory card contains delicate electronic components. Do not impact, bend or drop it.
Do not disassemble or modify an SD memory card.
Do not wet an SD memory card.
Do not use or store in a location subject to:
Extremely high temperature, such as in a car parked in the sun
Direct sunlight
High humidity or corrosive substances
Excessive dust
Do not attempt to insert a memory card or memory card adaptor of a different type into the SD memory card
slot. Incompatible cards and adaptors may get stuck in the slot, causing damage to your VAIO computer.
You cannot write data to an SD memory card that is write-protected.
It is recommended that you make a backup copy of important data.
Stored data may be lost or corrupted if:
You remove an SD memory card or turn off your VAIO computer while data is being read from or written to the SD
memory card.
You use an SD memory card at a place where static electricity or electrical noise may disturb the card.
When carrying an SD memory card, be sure to put it in its case to avoid static electricity.
Before using an SD memory card with a device other than a computer, such as a digital camera or a
portable audio, format (initialize) the SD memory card using the device.
Some devices may not support the file format for computers and show you a message that recommends you
to format the SD memory card. In this case, copy data from the card to your VAIO computer and format the
card using the device. All data in the SD memory card will be deleted when you format it.
Refer to the manual that came with the device for more information.
Do not insert foreign objects into the SD memory card slot.
The SD memory card slot can be used for reading/writing supported memory cards only, and cannot be
used for other purposes.
SD memory cards (up to 2 GB), SDHC memory cards (up to 32 GB) and SDXC memory cards (up to 128
GB) available as of May 2013 have been tested and found compatible with your VAIO computer. However, it
is not guaranteed that all SD memory cards, SDHC memory cards or SDXC memory cards will be
compatible with the computer.
Some types of SD memory cards, for example ones with the UHS (Ultra High Speed data transfer feature),
may become extremely hot due to continuous access to the memory cards. In such a case, wait for a while
before removing the memory card until it cools down.
Creating Partitions
This topic describes how to create partitions.
Note
If you reduce the volume of the C: drive partition, you may not create Recovery Media or complete the
recovery process successfully because the free space on the built-in storage device is not sufficient.
1. Open Control Panel, select System and Security, and select Create and format hard disk
partitions under Administrative Tools. (See Opening Control Panel to open Control Panel.)
If the User Account Control window appears, select Yes.
2. Right-click the C: drive and select Shrink Volume.
3. Enter the size of the partition to be created in
Enter the amount of space to shrink in MB
and
select Shrink.
4. Right-click Unallocated and select New Simple Volume.
5. Follow the on-screen instructions.
Hint
If you are signed in to your VAIO computer as a standard user, you may be prompted to enter an
administrator name and password.
Creating Other Drives (Modifying Partitions)
Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than
one partition may have various advantages, such as separating the system files from your data files.
Your VAIO computer has only one partition (C: drive) as the factory default setting.
If you want to store data in another partition, such as D: drive, change the partition size and create a new
partition.
For more information on how to create partitions, see Creating Partitions.
Hint
Some models may have D: drive as the factory default setting.
Checking the Remaining Battery Power of the Mouse
The remaining battery power of the mouse can be checked by the status light.
1. Check the status light of the mouse.
The status light flashes orange when the remaining power of the AA battery is low.
The status light is only a guide and may not show the remaining battery power accurately, depending on the
AA battery.
Hint
If you do not intend to use the mouse for a long time, set the power switch to OFF to extend battery life.
Replacing the AA Battery of the Mouse
Change the AA battery in the mouse when the battery power becomes low.
1. Set the power switch of the mouse to OFF.
2. Turn the mouse upside down. Hold the center of the cover and slide the battery cover in the direction of
the arrow.
3. Remove the old battery and insert a new AA alkaline battery (minus (-) end first), then close the cover.
4. Set the power switch of the mouse to ON.
Note
Use a new AA alkaline replacement battery.
If you do not intend to use the mouse for a while, set the power switch of the mouse to OFF. If you do not
intend to use the mouse for an extended period of time, remove its AA battery.
When the battery power becomes low, replace with the battery promptly. Keeping a depleted battery in the
mouse may cause battery leakage.
Since the mouse cannot be used with a commercially available rechargeable battery, use a non-
rechargeable AA battery. If you use a rechargeable battery, battery leakage may occur, resulting in a
malfunction.
Do not recharge a dry cell AA battery.
Refer to the supplied safety information manual.
Entering Characters with Touch Screen Operations (Touch screen equipped models)
You can operate the on-screen Touch Keyboard with touch screen operations for text entry.
1. Open the desktop and select
(the Touch Keyboard icon) in the desktop notification area. (See
Opening the Desktop to open the desktop.)
Hint
The on-screen Touch Keyboard appears automatically when you touch a text field.
Notes on Using the Touch Screen (Touch screen equipped models)
Before using the touch screen, read the following precautions for correct use.
Do not push the touch screen roughly.
Gentle touches always work as your VAIO computer is equipped with a capacitive touch screen.
Do not use an object other than your finger to use the touch screen.
The touch screen may be damaged or a malfunction may occur. Be sure to touch the screen only with your
finger.
The touch screen may not work properly if you turn on your VAIO computer while touching the screen or if
the computer is affected by electromagnetic waves during the start-up process. In such a case, restart the
computer.
The touch screen may not work for several seconds after your VAIO computer returns to Normal mode from
Sleep mode. In such a case, wait for a while before using the touch screen.
Keep the touch screen clean for good touch sensitivity. Dirt may cause damage or a malfunction.
When you touch your VAIO computer with an NFC/One-touch functions supported device, the touch screen
may respond to the touch. This does not indicate a malfunction.
About the Touch Screen (Touch screen equipped models)
The touch screen enables direct interaction with your VAIO computer using your finger(s). You can perform
various gestures on the touch screen.
Your VAIO computer supports multi-touch input.
Note
Your VAIO computer is equipped with a capacitive touch screen. When using it, note the following
characteristics of the capacitive touch screen.
The touch screen will not work if you touch it with fingernails, or if you wear gloves.
If tapping triggers an unintentional operation, make sure that no other parts of your body are in contact with the touch
screen.
The surface of the touch screen may get hot. This is normal and does not indicate a malfunction.
Even though the surface of the touch screen is tempered glass, it could still become damaged. Treat it with adequate
care. If it breaks, small granular shards may scatter and cause injury.
Do not drop the touch screen or subject it to a strong impact. Do not scratch the surface. A surface flaw may cause the
glass to break.
A protection sheet may be attached to the LCD screen frame at the factory. Remove the sheet before use; otherwise
the touch screen may not work correctly.
Some apps do not accept touch screen operations.
How to Use the Touch Screen (Touch screen equipped models)
You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer.
Basic operations
To click (tap)
Tap on the touch screen once with a finger. You can select a button, such as OK and Cancel, or an item in a
menu by tapping it.
To double-click (double-tap)
Tap on the touch screen twice in quick succession with a finger.
You can start an app, such as a word processor or a spreadsheet program, or open a file by double-tapping its
icon.
To drag
Put a finger on the desired point on the touch screen and slide the finger. You can move a file or change the
window size with this motion.
To drag and drop
Touch the desired file icon, slide to another folder, window or app icon, and then lift your finger off the screen.
You can move or copy a file with this motion.
Advanced operations
You can make a simple motion (gesture) with your fingers on the touch screen to operate your VAIO computer.
The response to a gesture varies depending on the apps.
To right-click (touch and hold)
Touch and hold the desired point on the touch screen for a few seconds and lift your finger off the screen.
Depending on the point you touch, you can display various menus.
To scroll
Touch and slide a scrollable area of a window, such as an Internet Explorer window. You can also drag the
slider on the vertical scroll bar of the selected window to scroll the window.
To zoom in or out on an image such as a photo (zoom)
Pinch on the touch screen with two fingers for zooming on an image, such as a photo on Photos. Pinch open
to zoom in or pinch close to zoom out.
To rotate an image such as a photo (rotate)
Put two fingers on the touch screen and slide them in circles to rotate an image, such as a photo. You cannot
rotate images depending on the apps you are using.
To select by swiping
Slide your finger in short distance in the direction that the screen does not scroll.
You can select an item, such as an app tile or a picture.
Creating Partitions
This topic describes how to create partitions.
Note
If you reduce the volume of the C: drive partition, you may not create Recovery Media or complete the
recovery process successfully because the free space on the built-in storage device is not sufficient.
1. Open Control Panel, select System and Security, and select Create and format hard disk
partitions under Administrative Tools. (See Opening Control Panel to open Control Panel.)
If the User Account Control window appears, select Yes.
2. Right-click the C: drive and select Shrink Volume.
3. Enter the size of the partition to be created in Enter the amount of space to shrink in MB and
select Shrink.
4. Right-click Unallocated and select New Simple Volume.
5. Follow the on-screen instructions.
Hint
If you are signed in to your VAIO computer as a standard user, you may be prompted to enter an
administrator name and password.
Creating Other Drives (Modifying Partitions)
Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than
one partition may have various advantages, such as separating the system files from your data files.
Your VAIO computer has only one partition (C: drive) as the factory default setting.
If you want to store data in another partition, such as D: drive, change the partition size and create a new
partition.
For more information on how to create partitions, see Creating Partitions.
Hint
Some models may have D: drive as the factory default setting.
Disabling NFC/One-touch functions (NFC supported models)
You can disable NFC/One-touch functions by following these steps.
1. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change the NFC setting under Wireless devices to Off.
Hint
To use NFC/One-touch functions, change Airplane mode to Off and the NFC setting under Wireless
devices to On.
When Airplane mode is Off, the wireless function setting is enabled.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
About One-touch functions (NFC supported models)
One-touch functions are Sony original functions which use NFC.
Simply touch two One-touch functions supported devices to easily establish communication, without
complicated settings.
Using NFC/One-touch functions (NFC supported models)
Easily connect an NFC/One-touch functions supported device to your VAIO computer by simply touching the
computer with the device.
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Change PC settings in the lower right corner.
3. Select Wireless in the left pane of the PC settings screen.
4. Change Airplane mode to Off and the NFC setting under Wireless devices to On.
5. When touching your VAIO computer (Parts and Controls on the Front) with an NFC/One-touch functions
supported device, ensure that the touch mark on each device faces each other.
A message will appear the moment the device is recognized.
Follow the on-screen instructions.
Hint
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
Airplane mode.
You may need to change the device settings depending on the NFC/One-touch functions supported device
you use. For detailed information, refer to the manual that came with your device.
Notes on NFC/One-touch functions (NFC supported models)
Before using the NFC/One-touch functions, read the following precautions for correct use.
In some countries or regions, using NFC/One-touch functions may be restricted by local regulations.
If you urgently need to disable NFC/One-touch functions, turn off your VAIO computer.
When you touch your VAIO computer with an NFC/One-touch functions supported device, the touch screen
may respond to the touch. This does not indicate a malfunction.
About NFC (NFC supported models)
Near Field Communication (NFC) is a short-range wireless technology.
The communication distance of NFC is approximately 4 inches / 10 cm.
Opening Windows Help and Support
You can open Windows Help and Support by following these steps.
1. Open the charms and select the
Search charm. (See Opening the Charms to open the charms.)
2. Select Apps ( ).
3. Enter "Help and Support" in the search box ( ).
4. Select Help and Support ( ).
Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)
By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity.
In Sleep mode, the computer will retain its current state, including data you are working on, while you take a
break.
See Using Sleep Mode for more information on Sleep mode.
When you do not use your VAIO computer for a while
To avoid losing unsaved data, follow these steps to shut down your VAIO computer.
1. Save your data and close all running apps.
2. Turn off any peripherals connected to your VAIO computer.
3. Open the charms, and then select the Settings charm. (See Opening the Charms to open the
charms.)
4. Select Power and Shut down.
After a short time, your VAIO computer automatically turns off. If the computer is equipped with the power
indicator, the green power indicator light turns off.
Note
An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction.
To disconnect your VAIO computer completely from an AC power source, turn off the computer, and then
unplug the power cord from the AC outlet.
Hint
If you select Shut down while holding down the Shift key in step 4, you can place your VAIO computer
into the minimum power consumption state (ACPI S5 mode). In this case, the fast boot function is
temporarily disabled on the next start-up.
Restarting Your VAIO Computer
After changing the settings or installing an app on your VAIO computer, you may be required to restart the
computer.
1. Save your data and close all running apps.
2. Open the charms and select the
Settings charm. (See Opening the Charms to open the charms.)
3. Select Power and Restart.
Your VAIO computer will restart.
Using Sleep Mode
In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including
data you are working on.
To activate Sleep mode
1. Open the charms and select the Settings charm. (See Opening the Charms to open the charms.)
2. Select Power and Sleep.
If your VAIO computer is equipped with the power indicator, it turns off when the computer enters Sleep
mode (with the default setting).
To return to Normal mode
1. Press the (Power) button.
Note
If you press and hold down the (Power) button for more than 4 or 10 seconds, your VAIO computer will
turn off automatically. Doing this will erase all unsaved data.
By default, your VAIO computer automatically enters Hibernate mode when the battery pack is running out
of power. However, depending on the operating conditions, the computer may fail to enter Hibernate mode.
If this occurs and the battery pack is running out of power, the computer will be turned off, resulting in loss of
unsaved data.
While the computer is running on battery power, save data frequently.
Before moving your VAIO computer, make sure that the computer is off to avoid impact or vibration to the
running hard disk drive. If the computer is equipped with the power indicator, make sure that it is completely
off.
Hint
By default, your VAIO computer enters Sleep mode automatically after a certain period of inactivity while
running on AC power.
The operations below also place your VAIO computer into Sleep mode.
Press the (Power) button (with the default setting).
Opening Windows Help and Support
You can open Windows Help and Support by following these steps.
1. Open the charms and select the
Search charm. (See Opening the Charms to open the charms.)
2. Select Apps ( ).
3. Enter "Help and Support" in the search box ( ).
4. Select Help and Support ( ).
About This Manual
Congratulations on your purchase of this VAIO(R) computer.
About your VAIO computer’s configuration
To find out about the configuration of your VAIO computer, visit the Sony online support website. See About
Online Support Website for more information.
Some features, options, and supplied items may not be available on your VAIO computer.
Features
Available features vary depending on the model or options you selected. Not all features described in this
manual are available depending on your model.
Illustrations
Illustrations, photos, or screenshots in this manual may look slightly different depending on the model or
options you selected.
Apps
The preinstalled apps may vary depending on the model or options you selected. The apps described in this
manual may not be preinstalled on your VAIO computer.
Supplied manuals
The following manuals are supplied with your VAIO computer.
On-screen documentation
User Guide - Introduction Version (Welcome)
A preinstalled manual with limited information of your VAIO computer, focused on support and Internet
connection. The User Guide - Introduction Version is replaced with a complete version of the User
Guide (this manual), after update.
User Guide (this manual)
General information and operation instructions about your VAIO computer including support and
troubleshooting information
Select the item you want to check from the navigation pane on the left, then the keyword from the right pane.
The list of topics relating to the keyword will be displayed. If you cannot find the topic you are looking for,
select List of Topics to display all of the topics in this User Guide, or enter the keyword in the search
box at the top of each page.
Printed documentation
Quick Start Guide
An overview of how to set up and get started with your VAIO computer
Recovery, Backup and Troubleshooting Guide
Information on how to recover and back up your VAIO computer, as well as troubleshooting information
Safety Regulations
Read carefully before activating the wireless functions such as the wireless LAN and BLUETOOTH
technology.
Other references
Windows Help and Support
A comprehensive resource for practical advice, tutorials, and demonstrations to help you learn to use your
VAIO computer.
To open Windows Help and Support, see Opening Windows Help and Support.
App help files
App help files may be included with the preinstalled apps on your VAIO computer. You may be able to
access the help files from the help menu.
Notice
Copyright 2013 Sony Corporation. All rights reserved.
This manual and the software described herein, in whole or in part, may not be reproduced, translated, or
reduced to any machine-readable form without prior written approval.
Sony Corporation provides no warranty with regard to this manual, the software, or other information
contained herein and hereby expressly disclaims any implied warranties or merchantability or fitness for any
particular purpose with regard to this manual, the software, or such other information. In no event shall Sony
Corporation be liable for any incidental, consequential, or special damages, whether based on tort, contract,
or otherwise, arising out of or in connection with this manual, the software, or other information contained
herein or the use thereof.
In the manual, the (TM) or (R) marks are not specified.
Sony Corporation reserves the right to make any modification to this manual or the information contained
herein at any time without notice.
The software described herein is governed by the terms of a separate user license agreement.
Sony Corporation is not liable and will not compensate for any lost recordings made to your VAIO computer,
external recording media, or recording devices or any relevant losses, including when recordings are not
made due to reasons including the computer failure, or when the contents of a recording are lost or
damaged as a result of the computer failure or repair undertaken to the computer. Sony Corporation will not
restore, recover, or replicate the recorded contents made to the computer, external recording media, or
recording devices under any circumstances.
Features and specifications are subject to change without notice.
Checking Supplied Items
Check all items packed with the product before use.
Wireless keyboard
Wireless mouse
AA batteries
Alkaline batteries for the keyboard and mouse (2)
AC adapter
Power cord
Hint
No Recovery Media is included because your VAIO computer can be recovered using data stored in the
hard disk drive or SSD. See Recovering from the Recovery Area for more information.
Updating Your VAIO Computer
Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and
functionality.
Note
To perform the update settings below, your VAIO computer must be connected to the Internet.
Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Settings and enter "Windows Update" in the search box.
3. Select Windows Update from the list and follow the on-screen instructions to complete the updates.
VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs
them on your VAIO computer.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
To update Windows Store apps
Be sure to update the Windows Store app. If an update is required, a number will appear in the Store tile
of the Start screen.
1. Select the Store tile to open it.
2. Select Updates in the upper right of the screen.
The number in the bracket shows the number of programs you can use.
3. Set a check mark for the apps you want to update, then select Install.
To update the apps later, remove the check mark.
Setting Up an Appropriate Work Environment
This topic describes where to or not to place your VAIO computer and ergonomic instructions.
Where to place your VAIO computer
When placing your VAIO computer, ensure that:
You have easy access to a power source and necessary ports.
You leave enough space around the computer.
The computer is placed on a flat surface that is wide enough and you can face the computer screen as you
operate it.
You can place the computer in front of you where you can sit upright and keep your forearms parallel to the
floor.
Where not to place your VAIO computer
Placing your VAIO computer in an inappropriate location may cause damage or a malfunction. Do not place the
computer in a location subject to:
Direct sunlight
Magnetic items or sources
Heat sources, such as residential heating equipment
Excessive dust
High humidity
Poor ventilation
Note
The area around the air exhaust vent may become extremely hot while your VAIO computer is on. Be
careful before touching the area.
Do not place any object near the air exhaust vent that may block the vent.
Hint
Your VAIO computer uses high-frequency radio signals and may cause interference to radio or TV
reception. If this occurs, move the computer a suitable distance away from the radio or TV.
Ergonomic considerations
Whenever possible, you should attempt to take account of the following ergonomic considerations.
Furniture and posture
Sit in a chair with good back support. Adjust the level of the chair so your feet are flat on the floor. A footrest
may make you more comfortable.
Sit in a relaxed, upright posture and avoid slouching forward or leaning far backwards.
Viewing angle of the computer screen
Use the screen tilting feature to find the best position. Make sure the computer screen is at or slightly below
eye level when you are sitting in front of your VAIO computer. Adjust the brightness level of the display as well.
You can reduce eye strain and muscle fatigue by adjusting the tilt and brightness level of the computer screen
to the proper position.
Lighting
Choose a location where windows and lights do not cause glare and reflection on the computer screen. Use
indirect lighting to avoid bright spots on the computer screen. Proper lighting adds to your comfort and work
efficiency.
Note
While adjusting the viewing angle, do not exert excessive pressure on your VAIO computer to eliminate a
risk of mechanical damage.
Hint
The same considerations apply when you use an external display.
Notes on handling your VAIO computer
Observe the following to avoid malfunctions and damage to your VAIO computer.
Place your VAIO computer gently on a flat surface to avoid a mechanical shock.
Do not grasp the foot stand to move your VAIO computer as it may cause damage to the computer.
Be careful not to exert pressure on the LCD screen when moving your VAIO computer.
Be careful not to scratch the LCD screen with your clothing or waist belt buckle when moving your VAIO
computer.
Be sure to grasp both sides of your VAIO computer when moving the computer, and lay the computer with
the LCD screen up.
If not, you may lose your balance and fall down.
Be sure to turn off your VAIO computer before moving the computer. Moving the computer that is turned on
may cause a hard disk malfunction. Be sure to disconnect all cables connected to the computer before
moving it.
Do not drop or hit your VAIO computer. Even a slight shock or vibration may cause a hard disk malfunction.
Do not place your VAIO computer in an unstable position.
Cleaning Your VAIO computer/LCD screen
Before cleaning your VAIO computer, read the following precautions for the correct cleaning procedure.
When cleaning your VAIO computer
Turn off your VAIO computer and unplug the AC adapter before cleaning the computer.
Use a soft, dry cloth to wipe debris and dust off your VAIO computer.
Be sure to use a soft, dry cloth when cleaning your VAIO computer. If the computer is badly soiled, fog the
surface of the computer with your breath and wipe off the dirt, or clean off with a lightly wet cloth and then
wipe remaining moisture away with a dry cloth.
Do not use solvents such as benzine, acetone, alcohol, thinner, or commercially available cleaners, as these
may cause damage to the surface or coating of your VAIO computer.
Use a blower to blow off debris and dust underneath the keys (keycaps). Do not remove any keycap from
the keyboard.
Do not use a vacuum cleaner, as it may cause a malfunction.
Note
Do not rub your VAIO computer when cleaning the computer, as it can be easily scratched.
When cleaning your LCD screen
Be sure to use a soft, dry cloth when cleaning your VAIO computer. If the LCD screen is badly soiled, fog
the surface of the LCD screen with your breath and wipe off the dirt, or clean off with a lightly wet cloth and
then wipe remaining moisture away with a dry cloth.
Do not use solvents such as benzine, acetone, alcohol, thinner, or commercially available cleaners, as these
may cause damage to the LCD screen.
Trademarks
© 2013 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission
is prohibited.
Sony and the Sony logo are trademarks or registered trademarks of Sony Corporation.
VAIO, the VAIO logo and other Sony product or service names are trademarks or registered trademarks of
Sony Corporation or any of its affiliates.
i.LINK is a name to denote IEEE 1394.
Intel, Intel Inside, Intel Core, Pentium, Intel SpeedStep, and Atom are trademarks or registered trademarks
of Intel Corporation in the United States and/or other countries.
Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
Blu-ray Disc™, Blu-ray™, Blu-ray 3D™, the Blu-ray Disc logo, and the Blu-ray 3D logo are trademarks of
the Blu-ray Disc Association.
The BLUETOOTH word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of
their respective owners.
Power2Go is trademark of CyberLink.Inc.
PowerDVD is trademark of CyberLink.Inc.
NVIDIA and 3D Vision are registered trademarks and/or trademarks of NVIDIA Corporation in the United
States and other countries.
ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft, Inc. ArcSoft WebCam Companion is a
trademark of ArcSoft, Inc.
AMD, the AMD Arrow logo, ATI, and combinations thereof, Radeon, AMD Phenom, AMD Turion, AMD
Athlon, AMD Virtualization, AMD-V are trademarks of Advanced Micro Devices, Inc.
SD Logo is a trademark.
SDHC Logo is a trademark.
SDXC Logo is a trademark.
microSD Logo is a trademark.
microSDHC Logo is a trademark.
microSDXC Logo is a trademark.
The ExpressCard word mark and logos are owned by the PCMCIA and any use of such marks by Sony
Corporation is under license. Other trademarks and trade names are those of their respective owners.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
CompactFlash® is a trademark of SanDisk Corporation.
"PlaceEngine" is a registered trademark of Koozyt, Inc.
"PlaceEngine" was developed by Sony Computer Science Laboratories, Inc. and is licensed by Koozyt, Inc.
"AVCHD" is a trademark of Panasonic Corporation and Sony Corporation.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of
Dolby Laboratories.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
The N Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other
countries.
Wi-Fi is a trademark or registered trademark of Wi-Fi Alliance.
All other names of systems, products, and services are trademarks of their respective owners. In the manual,
the ™ or ® marks are not specified.
Features and specifications are subject to change without notice.
All other trademarks are trademarks of their respective owners.
Not all the software listed above may be delivered with your model.
About the Software License
This product contains software owned by Sony and licensed by third parties. Use of such software is subject to
the terms and conditions of license agreements enclosed with this product.
About the International ENERGY STAR(R) Program
The following information is applicable to ENERGY STAR qualified products only.
As an ENERGY STAR Partner, Sony confirmed that this product meets the ENERGY STAR standards for
energy efficiency.
The International ENERGY STAR Office Equipment Program is an international program that promotes energy
saving through the use of computers and office equipment. The program backs the development and
dissemination of products with functions that effectively reduce energy consumption.
For detailed information on the ENERGY STAR Program, visit the following websites:
http://www.energystar.gov/ (USA)
http://www.eu-energystar.org/ (Europe)
This computer is designed in compliance with the ENERGY STAR standards and delivered with the following
power saving settings that apply to the computer running on AC power:
The LCD backlight is turned off automatically after no more than 15 minutes of inactivity.
The computer enters Sleep mode automatically after no more than 30 minutes of inactivity.
Press the (Power) button to bring the computer back into Normal mode.
Safety Information
Refer to the supplied safety manual for detailed safety information.
Computer
If you drop a solid object or any liquid onto your VAIO computer, shut down the computer, unplug it, and
remove the battery pack if it is removable. You may want to have the computer checked by qualified
personnel before operating it again.
Use only specified peripheral equipment and interface cables.
Keep small parts such as memory cards and memory card adaptors out of reach of children. There is a risk
of swallowing them.
The temperature of the surface and the bottom of your VAIO computer, the AC adapter, and the battery may
rise due to the CPU load or an electric current generated while the battery is being charged. This is normal
and does not indicate a malfunction. The amount of heat generation varies depending on external devices or
apps in use.
If your VAIO computer or the AC adapter becomes extraordinarily hot, turn off the computer, unplug the AC
adapter, remove the battery pack if it is removable, and then contact an authorized Sony service/support
center.
Power source
Do not place heavy objects on the power cord, or this could cause a fire.
To disconnect the power cord, pull it out by holding the plug. Never pull the cord itself.
Do not use cut or damaged connection cables.
Unplug your VAIO computer from the AC outlet if you are not planning to use the computer for an extended
period of time.
Mouse
Do not look directly at the red light from the bottom of the optical mouse. Doing so could cause eye injuries.
Do not look directly into the lens at the bottom of the laser mouse. Doing so could cause eye injuries. The
laser light is invisible.
Headphones
Avoid using headphones at high volume. Hearing experts advise against continuous, loud and extended
play. If you experience a ringing in your ears, reduce the volume or discontinue use.
Handling the Built-in Storage Device
The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes
data in a short time. However, it can be easily damaged if improperly used.
If the built-in storage device is damaged, the data cannot be restored. To prevent losing data, you should be
careful when handling your VAIO computer.
To avoid damaging your built-in storage device
Do not subject your VAIO computer to sudden movements.
Keep your VAIO computer away from magnets.
Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position.
Do not turn off the power or restart your VAIO computer while reading or writing data to the storage device.
Do not use your VAIO computer in a place subject to extreme changes in temperature.
Do not remove the storage device from your VAIO computer.
About Online Support Website
The online support website provides information concerning your VAIO computer, as well as a selection of
frequently asked questions.
Sony online support website
http://www.sony.com/am/vaiosupport/
Hint
If you experience any problem or have a technical question about your VAIO computer, launch VAIO Care
first, which offers you various options to help you solve the problem. See Keeping Your VAIO Computer in
Optimum Condition (VAIO Care) for more information.
When you contact VAIO support, you may be asked for the serial number and the model number of your
VAIO computer. The serial number is a 15-digit number that can be found:
in the VAIO Care window;
on the bottom, on the back panel of the computer, inside the back panel or inside the battery compartment;
on the original VAIO box.
The model number is located at the lower right corner of the display on the VAIO computer.
Other websites
You can also find useful information at the following Web sites.
Sony products
http://www.sony.net/
http://www.sony.net/electronics/
Operating system online support website
For Microsoft Windows operating system support, visit the Microsoft customer support site.
http://support.microsoft.com/
In Store Service & Support (available in USA only)
Make an appointment with a Sony certified technician at a U.S. Sony Store and get personalized service and
support for your VAIO computer. Sony Technicians can assist with the setup of your new VAIO computer,
system optimization, data rescue, and any repair service you might need.
http://www.sony.com/store/
Sony Community
Visit our community support site to ask for help and share your knowledge.
http://community.sony.com/
Environmental sustainability
For Sony’s environmental initiatives and recycling of your products, visit our sustainability site.
http://www.sony.com/green/
Hint
You can find a link to register your computer online in VAIO Care. To start VAIO Care, see
Searching/Starting Apps, Settings, or Files.
Updating Your VAIO Computer
Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and
functionality.
Note
To perform the update settings below, your VAIO computer must be connected to the Internet.
Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Settings and enter "Windows Update" in the search box.
3. Select Windows Update from the list and follow the on-screen instructions to complete the updates.
VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs
them on your VAIO computer.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
To update Windows Store apps
Be sure to update the Windows Store app. If an update is required, a number will appear in the Store tile
of the Start screen.
1. Select the Store tile to open it.
2. Select Updates in the upper right of the screen.
The number in the bracket shows the number of programs you can use.
3. Set a check mark for the apps you want to update, then select Install.
To update the apps later, remove the check mark.
Solving Common Problems with Your VAIO Computer
If you have any problem operating your VAIO computer, try these suggestions before contacting an authorized
Sony service/support center or your local Sony dealer directly.
1. See other sections in this on-screen manual.
2. Start VAIO Care (Desktop) and perform necessary operations. (See Searching/Starting Apps,
Settings, or Files to start VAIO Care (Desktop).)
3. Visit the VAIO online support website and find necessary information.
About Online Support Website
The online support website provides information concerning your VAIO computer, as well as a selection of
frequently asked questions.
Sony online support website
http://www.sony.com/am/vaiosupport/
Hint
If you experience any problem or have a technical question about your VAIO computer, launch VAIO Care
first, which offers you various options to help you solve the problem. See Keeping Your VAIO Computer in
Optimum Condition (VAIO Care) for more information.
When you contact VAIO support, you may be asked for the serial number and the model number of your
VAIO computer. The serial number is a 15-digit number that can be found:
in the VAIO Care window;
on the bottom, on the back panel of the computer, inside the back panel or inside the battery compartment;
on the original VAIO box.
The model number is located at the lower right corner of the display on the VAIO computer.
Other websites
You can also find useful information at the following Web sites.
Sony products
http://www.sony.net/
http://www.sony.net/electronics/
Operating system online support website
For Microsoft Windows operating system support, visit the Microsoft customer support site.
http://support.microsoft.com/
In Store Service & Support (available in USA only)
Make an appointment with a Sony certified technician at a U.S. Sony Store and get personalized service and
support for your VAIO computer. Sony Technicians can assist with the setup of your new VAIO computer,
system optimization, data rescue, and any repair service you might need.
http://www.sony.com/store/
Sony Community
Visit our community support site to ask for help and share your knowledge.
http://community.sony.com/
Environmental sustainability
For Sony’s environmental initiatives and recycling of your products, visit our sustainability site.
http://www.sony.com/green/
Hint
You can find a link to register your computer online in VAIO Care. To start VAIO Care, see
Searching/Starting Apps, Settings, or Files.
Checking Supplied Items
Check all items packed with the product before use.
Wireless keyboard
Wireless mouse
AA batteries
Alkaline batteries for the keyboard and mouse (2)
AC adapter
Power cord
Hint
No Recovery Media is included because your VAIO computer can be recovered using data stored in the
hard disk drive or SSD. See Recovering from the Recovery Area for more information.
Updating Your VAIO Computer
Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and
functionality.
Note
To perform the update settings below, your VAIO computer must be connected to the Internet.
Windows Update
Windows Update enables you to make your VAIO computer more stable.
1. Open the charms and select the Search charm. (See Opening the Charms to open the charms.)
2. Select Settings and enter "Windows Update" in the search box.
3. Select Windows Update from the list and follow the on-screen instructions to complete the updates.
VAIO Update
VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs
them on your VAIO computer.
1. Start VAIO Update and follow the on-screen instructions. (See Searching/Starting Apps, Settings, or
Files to start VAIO Update.)
To update Windows Store apps
Be sure to update the Windows Store app. If an update is required, a number will appear in the Store tile
of the Start screen.
1. Select the Store tile to open it.
2. Select Updates in the upper right of the screen.
The number in the bracket shows the number of programs you can use.
3. Set a check mark for the apps you want to update, then select Install.
To update the apps later, remove the check mark.
What should I do if my VAIO computer does not turn on (the power indicator light does not turn on in green)?
Make sure all cables are securely connected to devices, such as between your VAIO computer and the AC
adapter; the AC adapter and the power cord; and the power cord and an AC outlet. See Connecting a Power
Source.
If you plug the power cord of your VAIO computer into a power strip with a switch, make sure the switch is
turned on and the power cord of the power strip is securely plugged into an AC outlet.
If you do not turn off your VAIO computer through the normal procedure, the power controller may be
suspended due to a program error.
Disconnect all cables and peripheral devices, such as the power cord and the USB device, and push and
hold the battery off button for three to five seconds with a thin, straight object (such as a paper clip).
Wait about five minutes and then put all cables and devices back in place and turn on the computer again.
Before using your VAIO computer for the first time, you need to connect the computer to a power source
with the AC adapter.
Check that you are using the supplied Sony AC adapter.
For your safety, use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer.
The battery pack may have run out of power.
Note that if you press and hold down the (Power) button for more than 4 or 10 seconds, the computer will
turn off.
If you bring your VAIO computer directly from a cold location to a warm one, or use it in a high humidity
location, moisture may condense inside the computer.
In such a case, allow at least one hour before turning on the computer.
Do not use the computer in a high humidity location (a relative humidity of more than 80%), as it may cause
the computer to malfunction.
Why does my VAIO computer automatically turn off?
When the battery pack is running out of power, your VAIO computer automatically enters Hibernate mode
and eventually turns off.
Connect the AC adapter to the computer or charge the battery pack.
What should I do if I cannot turn off my VAIO computer?
Follow any of these procedures to exit all running apps and then turn off your VAIO computer again.
Drag the app from the top center of the screen to the bottom center. See Closing Apps for more information.
Press the Alt+F4 keys.
If there is unsaved data, save it at the confirmation prompt.
If you have installed a new app on your VAIO computer, check if the app is working properly, its data is
normal, and you have operated it correctly.
Contact the app publisher or designated provider for technical support.
If you connect peripheral devices, such as a printer or a USB device, to your VAIO computer or connect the
computer to your network, disconnect all peripheral devices or the computer’s network connection and then
turn off the computer.
While the computer is communicating with a peripheral device or the network, Windows does not allow you
to turn off the computer. In addition, some peripheral device drivers for the peripheral devices do not
support the feature to force the computer to shut down.
If the computer screen freezes, press the Ctrl+Alt+Delete keys, select (Shut down) in the lower
right corner of the computer screen, and then select Shut down.
If your VAIO computer freezes with a message indicating the settings are being saved or the computer is
shutting down displayed, follow these procedures in order.
Press the Enter key.
Wait for a while.
If the problem persists, press the Ctrl+Alt+Delete keys.
Wait for a while.
If you still cannot turn off your VAIO computer even after you follow all the above procedures in this topic,
perform the following operations.
Note that performing these operations may cause working data to become corrupted. Be sure to disconnect
the computer from the network before performing the following operations.
Press the Ctrl+Alt+Delete keys, select (Shut down) in the lower right corner of the computer screen, and then
select Shut down.
Press and hold down the
(Power) button for more than 4 or 10 seconds.
Unplug the AC adapter, and push and hold the battery off button for three to five seconds with a thin, straight object
(such as a paper clip).
Why does a message appear and Windows fail to start when I turn on my VAIO computer?
If another message on how to solve the problem appears after the first message, follow the on-screen
instructions.
The BIOS boot options may have been incorrectly configured.
Press the ASSIST button while your VAIO computer is off to display the VAIO Care (Rescue Mode)
screen, select Start BIOS setup, and change the Boot Mode setting, then restart the computer.
What should I do if my VAIO computer does not turn on or the power button does not work (the charge
indicator light blinks fast)?
Your VAIO computer may not recognize the battery pack.
In this case, push and hold the battery off button for three to five seconds with a thin, straight object (such as
a paper clip).
If the problem persists, contact an authorized Sony service/support center and replace the battery pack with
a new one specified by Sony.
What should I do if the power indicator light turns on in green when I press the power button but the screen
remains blank?
Make sure the brightness and contrast controls are adjusted correctly.
The display output may be set to an external display.
Press and hold down the (Windows) key and press the P key several times to select your desired
display output, and then press the Enter key.
If you are using an external display, make sure it is plugged into an AC outlet and is on. Make sure the
brightness and contrast controls are adjusted correctly.
Refer to the manual that came with your display for information on how to change the settings.
Press the Alt+F4 keys several times to close the app window.
An app error may have occurred.
If you wait for a while and the computer screen remains blank, restart your VAIO computer by following the
procedures below in order. Note that following these procedures may cause working data to become
corrupted.
Disconnect all peripheral devices, such as a printer or a USB device, and your VAIO computer from the network, if any.
Press and hold down the
(Power) button for more than 4 or 10 seconds and make sure the power indicator light is
off. Then, turn on your VAIO computer again.
If the problem persists, reset the battery pack.
Press and hold down the (Power) button for more than 4 or 10 seconds and make sure the power
indicator light is off. Disconnect all cables connected to your VAIO computer, such as the AC adapter, and
push and hold the battery off button for three to five seconds with a thin, straight object (such as a paper
clip).
Wait about five minutes and then put all cables back in place and turn on the computer again.
If an extra memory module is not installed properly, your VAIO computer may not turn on.
Use of memory modules not specified by Sony or improper installation of memory modules may cause the
computer to fail to boot or to become unstable. In such a case, reinstall the memory module.
If you use a memory module other than the Sony branded memory module, contact the sales dealer or the
manufacturer of the memory module.
If you bring your VAIO computer directly from a cold location to a warm one, or use it in a high humidity
location, moisture may condense inside the computer.
In such a case, allow at least one hour before turning on the computer.
Do not use the computer in a high humidity location (a relative humidity of more than 80%), as it may cause
the computer to malfunction.
What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode?
Select Choose what the power button does in the Power Options window. Select Change
settings that are currently unavailable, the Hibernate check box, and Save changes.
To open the Power Options window, see Selecting a Power Plan.
Your VAIO computer may not enter Hibernate mode if you execute a task before the computer completely
enters Hibernate mode.
Why does the disc drive indicator light blink during Sleep mode?
This is due to the Intel Smart Connect Technology setting and does not indicate a malfunction. You
can disable the setting in Intel Smart Connect Technology. See Changing the Intel Smart Connect
Technology (Sleep Mode) Settings for more information.
What should I do if my VAIO computer does not return to Normal mode with keyboard or mouse operations
during Sleep mode?
To restore your VAIO computer from Sleep mode to Normal mode, press the (Power) button.
What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer?
You may have accidently pressed the ASSIST button rather than the (Power) button.
Close the VAIO Care (Rescue Mode) screen and locate the (Power) button on your VAIO computer.
What should I do if my battery pack is not fully charged?
Check the battery care function settings. Start VAIO Control Center and check the settings in the
Power and Battery window. To start VAIO Control Center, see Searching/Starting Apps, Settings,
or Files.
If ambient temperature is outside the specified range or the power consumption of your VAIO computer is
high when you charge the battery pack, the charge current may be reduced.
Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on
battery power?
While your VAIO computer is running on battery power, the CPU clock frequency is reduced for power
conserving purposes, which causes the computer to run slowly. This is normal and does not indicate a
malfunction.
What should I do if my battery pack does not work properly?
Start VAIO Care to check the status of your battery pack. See Keeping Your VAIO Computer in Optimum
Condition (VAIO Care) for more information.
What should I do if videos are not displayed on the computer screen?
Your VAIO computer may not have sufficient video memory to display high resolution videos. In such a
case, lower the resolution of the LCD screen. See Changing the Resolution (Size) of the Screen Image for
more information.
If you have selected to use an external display using the (Windows) and P keys and the external display
is disconnected from your VAIO computer, the computer screen may be unable to display the video.
In such a case, stop video playback, press and hold down the (Windows) key and press the P key
several times to select the computer screen as the display output, and then press the Enter key. Then,
restart video playback.
What should I do if my computer screen goes blank?
Make sure your VAIO computer is on and not in a power saving mode. See Using Sleep Mode for more
information.
Make sure your VAIO computer is securely plugged into an AC outlet. If the computer is equipped with the
power indicator, make sure it is on. See Connecting a Power Source for more information.
The computer screen may be off.
Press any key on the keyboard.
The display output may be set to an external display.
Press and hold down the (Windows) key and press the P key several times to select your desired
display output, and then press the Enter key. See Selecting Display Modes for more information.
If you wait for a while and the computer screen remains blank, follow the procedures below:
Press and hold down the (Power) button for more than 4 or 10 seconds. If your VAIO computer is equipped with the
power indicator, check that it is off, and then turn on the computer.
If the problem persists, press and hold down the
(Power) button for more than 4 or 10 seconds. If your VAIO
computer is equipped with the power indicator, check that it is off. Disconnect all cables and peripheral devices, such
as the power cord and the USB device, and wait about five minutes. Then, put them back in place and turn on the
computer again.
What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models)
Depending on the model you purchased, the computer screen may flicker or fade to white when the power
saving function is enabled and the computer screen switches.
To avoid this, right-click on the desktop and select Graphics Properties to display the Intel graphics
control panel, and then disable Display Power Saving Technology.
Note that the battery life becomes short if you disable this setting.
What should I do if captured images flicker?
This problem occurs when you use the built-in camera under fluorescent lights and is due to a mismatch
between the lighting output frequency and the shutter speed.
To reduce flicker noise, change the direction of your VAIO computer so that you can adjust the direction of
the built-in camera. Some apps offer adjustable parameters, such as brightness or power frequencies, to
eliminate flicker noise.
What should I do if captured images contain dropped frames and audio interruptions?
The effect settings on your app may cause dropped frames. Refer to the help file included with the app for
more information.
There may be more app running than your VAIO computer can handle. Exit the apps that you are not
currently using.
This problem may occur while your VAIO computer is running on the power saving plan, which reduces the
CPU performance. See Selecting a Power Plan to check the current power plan.
What should I do if the touch screen does not work correctly? (Touch screen equipped models)
Turn off your VAIO computer, and then turn it on again.
Electromagnetic waves may cause the touch screen to work incorrectly. Try these suggestions.
Move your VAIO computer away from a fluorescent light or a motor that emits electromagnetic waves.
Connect the AC adapter directly to an AC outlet or use other outlets if you are using a power strip.
Remove any USB device or cable connected to your VAIO computer, if any.
If your AC adapter has a 3-pin plug, make sure it is properly grounded.
Why does the viewfinder show no images or poor-quality images?
Some camera apps may not work correctly when another camera app is running. Exit the current app before
starting another.
You may not be able to use another camera app that uses the built-in camera while using the gesture
function.
The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving
object. This is normal and does not indicate a malfunction.
If the problem persists, restart your VAIO computer.
How do I change the LCD brightness?
Press the Fn+F5 or Fn+F6 keys to adjust the LCD brightness of your VAIO computer. See Changing the
LCD Brightness for more information.
To adjust the LCD brightness of the connected external display, such as a computer display or a TV, use the
brightness control on the external display.
What should I do if no image is displayed on my external display or TV screen?
Press and hold down the (Windows) key and press the P key several times to select your desired
display output, and then press the Enter key. See Selecting Display Modes for more information.
What should I do if some items do not fit on the computer screen?
Check that the text size is set to 100%. If not, some items, for example an app menu, may not be displayed
correctly, depending on the apps you are using.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information on
how to change the text size.
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system
memory performance on your VAIO computer. During the video playback, some operations and/or functions
may become unavailable, and sound interruptions, dropped frames, and playback failure may occur
depending on the configuration of the computer.
What should I do if no image is displayed on my TV screen or external display connected to the HDMI output
port?
Reconnect the HDMI cable (not supplied). See Connecting a TV with an HDMI Input Port for more
information.
Make sure you are using an HDCP-compliant display. The copyright protected content is not displayed on a
non-HDCP compliant display.
Change the screen resolution of the connected TV or external display. Images may appear on the screen.
See Changing the Resolution (Size) of the Screen Image for more information.
What should I do if videos are not displayed smoothly?
It is recommended you disable your screen saver.
If the screen saver is enabled, it may be activated during DVD playback and prevent the playback from
running successfully.
If you have set the display output to both the computer screen and an external display, change the display
output to either of them.
Some videos may not be displayed smoothly depending on the type or bit rate of videos. Lowering the
screen resolution may improve video playback performance. See Changing the Resolution (Size) of the
Screen Image for more information.
If data access to a memory card is in progress, wait until the data access ends and then start playback
again.
If you are playing a video stored on the memory card, copy it to the built-in storage device and then play the
copied video.
If the CPU and cooling fan settings are configurable with VAIO Control Center, changing the settings
may improve the performance. To start VAIO Control Center, see Searching/Starting Apps, Settings, or
Files.
What should I do if no image is displayed on my TV screen or external display connected to the HDMI output
port?
Reconnect the HDMI cable (not supplied). See Connecting a TV with an HDMI Input Port for more
information.
Make sure you are using an HDCP-compliant display. The copyright protected content is not displayed on a
non-HDCP compliant display.
Change the screen resolution of the connected TV or external display. Images may appear on the screen.
See Changing the Resolution (Size) of the Screen Image for more information.
What should I do if sound interruptions occur during video or audio playback?
Sound interruptions may occur when the CPU load is high. In this case, reduce the CPU load by exiting all
running apps other than a playback app, or by disabling unnecessary audio effects applied to playback.
What should I do if I do not hear sound from a digital audio device connected to the digital output port, such as
the HDMI output port?
To output sound from a digital audio device connected to the digital output port on your VAIO computer, you
need to change the sound output to the digital audio device. See Changing the Sound Output Device for
more information.
What should I do if my microphone does not work?
Check if your microphone is selected as a recording device.
Open Control Panel and select Hardware and Sound. (To open Control Panel, see Opening
Control Panel.)
Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab.
If not, select the icon and Set Default.
If the icon is not displayed, make sure the microphone is properly connected to your VAIO computer.
An external microphone with a 3-pole mini plug does not work with the headset compatible headphone jack
.
The microphone of your headset may not work with your VAIO computer. Use a Sony smartphone
compatible headset.
What should I do if I do not hear sound from speakers or headphones?
Check if the volume from speakers or headphones is not minimized.
Press the + button of the VOL (Volume) buttons (Parts and Controls of the Keyboard) on the keyboard to turn up the
volume loud enough to hear sound.
Check if the volume in Windows is not turned off or minimized. See Adjusting the Volume in Windows for
more information.
When the volume is turned off ( ), select (Deactivate muting) to turn on the volume ( ). When the
volume is minimized, turn up the volume.
When connecting external speakers or headphones, check the following:
Make sure external speakers or headphones are properly connected to your VAIO computer. See Connecting External
Speakers/Headphones/Headset for more information.
If external speakers require external power, make sure the speakers are securely connected to an AC outlet.
Make sure external speakers are turned on.
Make sure the volume from external speakers is not minimized.
Make sure the sound output device is correctly selected. See Changing the Sound Output Device for more
information.
Check the volume on the playback app you are using.
What should I do if I hear microphone feedback from speakers when using my microphone?
Microphone feedback may occur when your microphone receives the sound from a sound output device,
such as speakers.
Keep the microphone away from a sound output device.
Turn down the volume of the speakers and the microphone.
What should I do if my microphone does not work?
Check if your microphone is selected as a recording device.
Open Control Panel and select Hardware and Sound. (To open Control Panel, see Opening
Control Panel.)
Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab.
If not, select the icon and Set Default.
If the icon is not displayed, make sure the microphone is properly connected to your VAIO computer.
An external microphone with a 3-pole mini plug does not work with the headset compatible headphone jack
.
The microphone of your headset may not work with your VAIO computer. Use a Sony smartphone
compatible headset.
What should I do if I hear microphone feedback from speakers when using my microphone?
Microphone feedback may occur when your microphone receives the sound from a sound output device,
such as speakers.
Keep the microphone away from a sound output device.
Turn down the volume of the speakers and the microphone.
What should I do if my keyboard configuration is wrong?
The language layout of your keyboard is labeled on the packaging box. If you choose a different regional
keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the
keyboard configuration, refer to Windows Help and Support (Opening Windows Help and Support).
What should I do if I cannot enter certain characters with my keyboard?
If you cannot enter numbers on the numeric keypad, check if the Num lock icon in the desktop notification
area is green or gray. When the icon is grayed out, the numeric keypad works as the directional arrow keys
and the Home, Page Up, Page Down and End keys. Press the Num Lk key to change the Num lock
icon to green before entering numbers.
Check if the Caps Lock indicator light is on or off.
When the indicator light is on, characters typed will appear in uppercase (or lowercase if you also hold down
the Shift key).
Press the Caps Lock key to turn the Caps Lock indicator light on or off. See Parts and Controls of the
Keyboard for the location.
What should I do if I cannot enter numbers with the numeric keypad?
Check if the Num lock icon in the desktop notification area is green or gray. When the icon is grayed out, the
numeric keypad works as the directional arrow keys and the Home, Page Up, Page Down and End
keys. Press the Num Lk key to change the Num lock icon to green before entering numbers.
What should I do if the connect indicator on the keyboard is blinking?
If the keyboard or mouse is not used for about 10 seconds, the connect indicator blinks.
The indicator will turn off if any keyboard operation is performed, or after 10 minutes.
What should I do if the keyboard does not work?
Check the following:
Use the keyboard within about 33 ft. / 10 m of your VAIO computer. See About the Usage Environment for
the Keyboard for more information.
Set the power switch of the keyboard to ON. See Parts and Controls of the Keyboard for more information.
The keyboard supplied with your VAIO computer has a power switch to save the AA battery power.
Insert new dry cell AA battery. See Replacing the AA Battery of the Keyboard for more information.
If the battery indicator light of the keyboard is blinking, the battery is getting low. Replace it with a new one.
See Replacing the AA Battery of the Keyboard for more information.
Make sure the keyboard is properly connected to your VAIO computer. See Connecting the Wireless
Keyboard for more information.
What should I do if captured images flicker?
This problem occurs when you use the built-in camera under fluorescent lights and is due to a mismatch
between the lighting output frequency and the shutter speed.
To reduce flicker noise, change the direction of your VAIO computer so that you can adjust the direction of
the built-in camera. Some apps offer adjustable parameters, such as brightness or power frequencies, to
eliminate flicker noise.
Why are captured images poor in quality?
Images captured under fluorescent light may contain light reflections.
A dark portion in captured images may contain noise.
The area on and around the built-in camera is soiled. Clean the area. See Notes on the Built-in Camera for
more information on how to clean the camera.
What should I do if captured images contain dropped frames and audio interruptions?
The effect settings on your app may cause dropped frames. Refer to the help file included with the app for
more information.
There may be more app running than your VAIO computer can handle. Exit the apps that you are not
currently using.
This problem may occur while your VAIO computer is running on the power saving plan, which reduces the
CPU performance. See Selecting a Power Plan to check the current power plan.
Why does the viewfinder show no images or poor-quality images?
Some camera apps may not work correctly when another camera app is running. Exit the current app before
starting another.
You may not be able to use another camera app that uses the built-in camera while using the gesture
function.
The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving
object. This is normal and does not indicate a malfunction.
If the problem persists, restart your VAIO computer.
Why is the video input from the built-in camera suspended momentarily?
The video input may be suspended momentarily if:
A shortcut key with the Fn key is used.
The CPU load increases.
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
If MAC address filtering of your access point is enabled, register the MAC address of your VAIO computer in
the setup screen of the access point. Otherwise, the computer cannot connect to the access point.
Open Command Prompt, enter "ipconfig /all", and then press the Enter key. You can find the physical
address (MAC address) in the Physical Address field under Wireless LAN adapter Wi-Fi.
To open Command Prompt, see Searching/Starting Apps, Settings, or Files.
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
Move your VAIO computer away from obstructions, or closer to any access point you may be using.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
If you are using an access point, the device may be temporarily overloaded depending on how many other
devices are communicating via the access point.
Wait for a while and try again.
Change the channel setting of your access point. By changing the channel, interference on your wireless
network may be reduced and data transfer speed may improve.
If access point channel interference occurs, data transfer speed may be reduced.
If your access point interferes with other access points, change the access point channel.
Refer to the manual that came with your access point for more information.
Make sure that a microwave oven is not operating near your Wi-Fi devices.
The 2.4 GHz frequency band, on which Wi-Fi operates, is used by various devices and apparatus. If you use
a microwave oven while communicating via Wi-Fi, data transfer rate may slow down, communication range
may narrow, or communication may be interrupted.
What should I do if I do not know the SSID or security key for the access point?
You can find the key in the setting screen of your access point.
Refer to the manual that came with your access point for more information.
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
See What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?.
Make sure the access point is on.
Check the access point settings.
In the following settings, your VAIO computer may fail to connect to an access point, or the connection may
be unstable.
When the access point is set to refuse communication with a device whose SSID is set to "ANY," and the SSID of your
VAIO computer or the access point is set to "ANY."
When the access point is in stealth mode.
For more information, refer to the manual that came with your access point, or consult your Wi-Fi service provider.
Make sure your VAIO computer and access point are connected to one another. See Starting Wi-Fi(R)
(Wireless LAN) Communications for more information.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
Move your VAIO computer away from obstructions or closer to any access point you may be using.
Open the charms and select the Settings charm and (the network icon).
Check that your access point is displayed.
To open the charms, see Opening the Charms.
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Enable the Wi-Fi function.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, and select Wireless in the left pane.
Turn off Airplane mode and change the Wi-Fi setting under Wireless devices to On.
To open the charms, see Opening the Charms.
To use the Wi-Fi function on your VAIO computer, you need to configure the Wi-Fi settings.
Check the Wi-Fi settings of the computer. See Starting Wi-Fi(R) (Wireless LAN) Communications for more
information.
If a connection utility app supplied with a third-party Wi-Fi product is installed, uninstall it.
If a connection utility app is installed, Windows may fail to configure the Wi-Fi settings. Be sure to take a
note of your settings, (such as security keys) before uninstalling.
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
If MAC address filtering of your access point is enabled, register the MAC address of your VAIO computer in
the setup screen of the access point. Otherwise, the computer cannot connect to the access point.
Open Command Prompt, enter "ipconfig /all", and then press the Enter key. You can find the physical
address (MAC address) in the Physical Address field under Wireless LAN adapter Wi-Fi.
To open Command Prompt, see Searching/Starting Apps, Settings, or Files.
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
Move your VAIO computer away from obstructions, or closer to any access point you may be using.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
If you are using an access point, the device may be temporarily overloaded depending on how many other
devices are communicating via the access point.
Wait for a while and try again.
Change the channel setting of your access point. By changing the channel, interference on your wireless
network may be reduced and data transfer speed may improve.
If access point channel interference occurs, data transfer speed may be reduced.
If your access point interferes with other access points, change the access point channel.
Refer to the manual that came with your access point for more information.
Make sure that a microwave oven is not operating near your Wi-Fi devices.
The 2.4 GHz frequency band, on which Wi-Fi operates, is used by various devices and apparatus. If you use
a microwave oven while communicating via Wi-Fi, data transfer rate may slow down, communication range
may narrow, or communication may be interrupted.
What should I do if I do not know the SSID or security key for the access point?
You can find the key in the setting screen of your access point.
Refer to the manual that came with your access point for more information.
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
See What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?.
Make sure the access point is on.
Check the access point settings.
In the following settings, your VAIO computer may fail to connect to an access point, or the connection may
be unstable.
When the access point is set to refuse communication with a device whose SSID is set to "ANY," and the SSID of your
VAIO computer or the access point is set to "ANY."
When the access point is in stealth mode.
For more information, refer to the manual that came with your access point, or consult your Wi-Fi service provider.
Make sure your VAIO computer and access point are connected to one another. See Starting Wi-Fi(R)
(Wireless LAN) Communications for more information.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
Move your VAIO computer away from obstructions or closer to any access point you may be using.
Open the charms and select the Settings charm and (the network icon).
Check that your access point is displayed.
To open the charms, see Opening the Charms.
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Enable the Wi-Fi function.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, and select Wireless in the left pane.
Turn off Airplane mode and change the Wi-Fi setting under Wireless devices to On.
To open the charms, see Opening the Charms.
To use the Wi-Fi function on your VAIO computer, you need to configure the Wi-Fi settings.
Check the Wi-Fi settings of the computer. See Starting Wi-Fi(R) (Wireless LAN) Communications for more
information.
If a connection utility app supplied with a third-party Wi-Fi product is installed, uninstall it.
If a connection utility app is installed, Windows may fail to configure the Wi-Fi settings. Be sure to take a
note of your settings, (such as security keys) before uninstalling.
What should I do if I cannot use the BLUETOOTH(R) function?
Make sure the BLUETOOTH function is enabled.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, then select Wireless in the left pane.
Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On.
To open the charms, see Opening the Charms.
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
See What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?.
Make sure that the authentication (pairing) between the device and your VAIO computer has been properly
performed.
Some BLUETOOTH devices require authentication (pairing) before establishing connection with another
device. Perform the authentication process before connecting to such devices.
Make sure that your VAIO computer allows BLUETOOTH devices to find the computer.
Select (arrow) in the desktop notification area, right-click (the BLUETOOTH icon), and select Open
Settings to open the settings window.
Select the Options tab and make sure that the Allow Bluetooth devices to find this computer
check box is selected.
To open the desktop, see Opening the Desktop.
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard
user account?
The BLUETOOTH function may not be available to a user with a standard user account on your VAIO
computer.
Sign in to the computer as a user with administrative rights.
Why is my BLUETOOTH(R) connection slow?
Data transfer speed depends on obstructions and/or the distance between the two devices, radio wave
quality, and the device configuration or apps in use.
Move your VAIO computer and BLUETOOTH device closer to each other.
If a version of a BLUETOOTH standard employed on the BLUETOOTH device with which you want to
communicate is not the same version as the one employed on your VAIO computer, the communication
speed may become slower.
If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two
conditions are met, high-speed communications are available. However, some BLUETOOTH profiles do not
support high-speed communications.
The BLUETOOTH device with which you want to communicate supports BLUETOOTH high speed technology.
Both the Wi-Fi(R) (Wireless LAN) and BLUETOOTH functions on the computer are enabled.
What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
Shorten the distance between your VAIO computer and the BLUETOOTH device within 33 feet/10 meters.
If the computer is more than 33 feet/10 meters away from the BLUETOOTH device, communication will not
be possible.
The computer may not be able to communicate with the BLUETOOTH device even within 33 feet/10 meters
due to obstacles between the devices, radio wave quality, ambient environment that includes existence of
walls and materials of such walls, or apps in use. In such a case, move the computer away from
obstructions or closer to the device.
Check that the BLUETOOTH function of the device you want to communicate with is on, and the device is
not in the power saving mode.
Check that the BLUETOOTH function of the device you want to communicate with is enabled.
Refer to the manual that came with the device for more information.
If the device you want to communicate with is already communicating with another BLUETOOTH device, it
may not be found or it may not be able to communicate with your VAIO computer.
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Make sure the BLUETOOTH function is enabled.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, then select Wireless in the left pane.
Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On.
To open the charms, see Opening the Charms.
Check the BLUETOOTH settings.
Open Control Panel and select Hardware and Sound and Devices and Printers.
Right-click the computer icon and select Bluetooth settings and the Show the Bluetooth icon in
the notification area check box.
To open Control Panel, see Opening Control Panel.
Why can't I use BLUETOOTH(R) devices when I switch users?
If you switch users without signing out from your system, BLUETOOTH devices will not work.
Be sure to sign out before switching users.
What should I do if I forget the Windows password?
The Windows password is case-sensitive. Check your password and enter again.
Sign in using a user account that has system administrator privileges to reset your password.
If you forget all passwords for system administrator accounts, you cannot reset any Windows passwords. You need to
perform system recovery. See About Recovery for more information.
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a
wrong power-on password three times consecutively?
Press and hold down the (Power) button for more than 4 or 10 seconds. If your VAIO computer is
equipped with the power indicator, check that it is off. Then, restart the computer and enter the correct
password.
The password is case-sensitive, so be sure to check letters for the current case before you enter the
password.
If you forget the power-on password, you cannot start your VAIO computer. See What should I do if I forget
the power-on password to start my VAIO computer? for more information.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO
computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony
service/support center.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO
computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony
service/support center.
What should I do if I cannot charge the device connected to the USB port that supports USB charging?
Make sure that the USB Charging setting is enabled. See Charging a USB Device for more information.
Why can't I write data to a memory card?
Some types of memory cards are equipped with an erasure prevention switch to protect data from
unintentional erasure or overwriting. Make sure the erasure prevention switch is off.
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system
memory performance on your VAIO computer. During the video playback, some operations and/or functions
may become unavailable, and sound interruptions, dropped frames, and playback failure may occur
depending on the configuration of the computer.
Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on
battery power?
While your VAIO computer is running on battery power, the CPU clock frequency is reduced for power
conserving purposes, which causes the computer to run slowly. This is normal and does not indicate a
malfunction.
What should I do if the mouse does not work?
Check the following:
Use the mouse within 33 ft. / 10 m of your VAIO computer. See About the Usage Environment for the
Mouse for more information.
Make sure another mouse is not connected.
Set the power switch of the mouse to ON. See Parts and Controls of the Mouse for more information.
The mouse supplied with your VAIO computer has a power switch to save the AA battery power.
Insert a new dry cell AA battery. See Replacing the AA Battery of the Mouse for more information.
When the status indicator of the mouse flashes orange, the remaining battery power is low. Replace the old
AA battery with a new one. See Replacing the AA Battery of the Mouse for more information.
Make sure the mouse is properly connected to your VAIO computer. See Connecting the Wireless Mouse
for more information.
What should I do if the battery charge of the mouse becomes low quickly?
Avoid tilting the mouse when its power switch is ON. Otherwise, the mouse sensor will react and the battery
charge will become low quickly.
If you do not intend to use the mouse for a while, set the power switch of the mouse to OFF. If you do not
intend to use the mouse for an extended period of time, remove its AA battery.
What should I do if the mouse pointer jumps or moves slowly?
If the mouse pointer does not move as intended, make sure the mouse is placed on a lusterless surface
(printing paper, etc.), or a mouse pad for an optical mouse, etc.
The mouse pointer may not move as intended on the following surfaces:
Light-transmissive material (glass, etc.)
Light reflecting material (glossy vinyl, mirror, etc.)
Consistent pattern surface, such as a half tone print (photograph in magazine or newspaper, etc.)
Stripe or other pattern with sharp contrast
Gloss finish mouse pad or desk, etc.
What should I do if the mouse pointer does not move?
If the pointer does not move while an app is running, press the Alt+F4 keys to close the app.
If you cannot close the app using the Alt+F4, press the (Windows) key and I key and then select
Power and Restart to restart your VAIO computer.
If your VAIO computer does not restart, press the Ctrl+Alt+Delete keys, select (Shut down) in the
lower right corner of the computer screen, and then select Restart to restart your computer.
If the problem persists, press and hold down the (Power) button for more than 4 or 10 seconds to turn off
the computer.
Performing this procedure may cause loss of unsaved data.
Avoid using any wireless devices that exchange radio signals on the 2.4 GHz band near your wireless
mouse. These devices may create radio interference, causing the mouse to stop working properly.
Do not place metal furniture or objects near your VAIO computer or wireless mouse, as this may create
radio interference, causing the mouse to stop working properly.
What should I do if the touch screen does not work correctly? (Touch screen equipped models)
Turn off your VAIO computer, and then turn it on again.
Electromagnetic waves may cause the touch screen to work incorrectly. Try these suggestions.
Move your VAIO computer away from a fluorescent light or a motor that emits electromagnetic waves.
Connect the AC adapter directly to an AC outlet or use other outlets if you are using a power strip.
Remove any USB device or cable connected to your VAIO computer, if any.
If your AC adapter has a 3-pin plug, make sure it is properly grounded.
What should I do if I cannot use NFC/One-touch functions?
Bring your NFC/One-touch functions supported device toward your VAIO computer as close as possible.
If the NFC/One-touch functions still do not work, slightly move the device up or down, or separate the
device from the computer for about 10 seconds, and then touch the computer with the device again.
Make sure that NFC/One-touch functions are enabled on the supported device.
You may need to change the device settings depending on the device you use. For detailed information,
refer to the manual that came with your device.
Enable NFC/One-touch functions.
Open the charms and select the Settings charm.
Select Change PC settings in the lower-right corner, and select Wireless in the left pane. Turn off
Airplane mode and change the NFC setting under Wireless devices to On.
To open the charms, see Opening the Charms.
Do not bring metal objects other than devices supported with the NFC/One-touch functions close to your
VAIO computer.
Do not touch your VAIO computer with more than one device supported with the NFC/One-touch functions
at a time.
If NFC/One-touch functions still do not work after you perform above operations, restart your VAIO
computer.
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system
memory performance on your VAIO computer. During the video playback, some operations and/or functions
may become unavailable, and sound interruptions, dropped frames, and playback failure may occur
depending on the configuration of the computer.
Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those
recorded with the AVCHD digital video camcorder?
Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system
memory performance on your VAIO computer. During the video playback, some operations and/or functions
may become unavailable, and sound interruptions, dropped frames, and playback failure may occur
depending on the configuration of the computer.
What should I do if my game app does not work or it keeps crashing?
Check the website of the game if there are any patches or updates to download.
Make sure you have installed the latest video driver.
On some VAIO computer models, the graphics memory is shared with the system. The optimal graphics
performance in such a case is not guaranteed.
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
If MAC address filtering of your access point is enabled, register the MAC address of your VAIO computer in
the setup screen of the access point. Otherwise, the computer cannot connect to the access point.
Open Command Prompt, enter "ipconfig /all", and then press the Enter key. You can find the physical
address (MAC address) in the Physical Address field under Wireless LAN adapter Wi-Fi.
To open Command Prompt, see Searching/Starting Apps, Settings, or Files.
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
Move your VAIO computer away from obstructions, or closer to any access point you may be using.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
If you are using an access point, the device may be temporarily overloaded depending on how many other
devices are communicating via the access point.
Wait for a while and try again.
Change the channel setting of your access point. By changing the channel, interference on your wireless
network may be reduced and data transfer speed may improve.
If access point channel interference occurs, data transfer speed may be reduced.
If your access point interferes with other access points, change the access point channel.
Refer to the manual that came with your access point for more information.
Make sure that a microwave oven is not operating near your Wi-Fi devices.
The 2.4 GHz frequency band, on which Wi-Fi operates, is used by various devices and apparatus. If you use
a microwave oven while communicating via Wi-Fi, data transfer rate may slow down, communication range
may narrow, or communication may be interrupted.
What should I do if I do not know the SSID or security key for the access point?
You can find the key in the setting screen of your access point.
Refer to the manual that came with your access point for more information.
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
See What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?.
Make sure the access point is on.
Check the access point settings.
In the following settings, your VAIO computer may fail to connect to an access point, or the connection may
be unstable.
When the access point is set to refuse communication with a device whose SSID is set to "ANY," and the SSID of your
VAIO computer or the access point is set to "ANY."
When the access point is in stealth mode.
For more information, refer to the manual that came with your access point, or consult your Wi-Fi service provider.
Make sure your VAIO computer and access point are connected to one another. See Starting Wi-Fi(R)
(Wireless LAN) Communications for more information.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
Move your VAIO computer away from obstructions or closer to any access point you may be using.
Open the charms and select the Settings charm and (the network icon).
Check that your access point is displayed.
To open the charms, see Opening the Charms.
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Enable the Wi-Fi function.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, and select Wireless in the left pane.
Turn off Airplane mode and change the Wi-Fi setting under Wireless devices to On.
To open the charms, see Opening the Charms.
To use the Wi-Fi function on your VAIO computer, you need to configure the Wi-Fi settings.
Check the Wi-Fi settings of the computer. See Starting Wi-Fi(R) (Wireless LAN) Communications for more
information.
If a connection utility app supplied with a third-party Wi-Fi product is installed, uninstall it.
If a connection utility app is installed, Windows may fail to configure the Wi-Fi settings. Be sure to take a
note of your settings, (such as security keys) before uninstalling.
How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO
computer?
If MAC address filtering of your access point is enabled, register the MAC address of your VAIO computer in
the setup screen of the access point. Otherwise, the computer cannot connect to the access point.
Open Command Prompt, enter "ipconfig /all", and then press the Enter key. You can find the physical
address (MAC address) in the Physical Address field under Wireless LAN adapter Wi-Fi.
To open Command Prompt, see Searching/Starting Apps, Settings, or Files.
What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their
playback is interrupted? Why is the data transfer speed slow?
Move your VAIO computer away from obstructions, or closer to any access point you may be using.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
If you are using an access point, the device may be temporarily overloaded depending on how many other
devices are communicating via the access point.
Wait for a while and try again.
Change the channel setting of your access point. By changing the channel, interference on your wireless
network may be reduced and data transfer speed may improve.
If access point channel interference occurs, data transfer speed may be reduced.
If your access point interferes with other access points, change the access point channel.
Refer to the manual that came with your access point for more information.
Make sure that a microwave oven is not operating near your Wi-Fi devices.
The 2.4 GHz frequency band, on which Wi-Fi operates, is used by various devices and apparatus. If you use
a microwave oven while communicating via Wi-Fi, data transfer rate may slow down, communication range
may narrow, or communication may be interrupted.
What should I do if I do not know the SSID or security key for the access point?
You can find the key in the setting screen of your access point.
Refer to the manual that came with your access point for more information.
What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?
See What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?.
Make sure the access point is on.
Check the access point settings.
In the following settings, your VAIO computer may fail to connect to an access point, or the connection may
be unstable.
When the access point is set to refuse communication with a device whose SSID is set to "ANY," and the SSID of your
VAIO computer or the access point is set to "ANY."
When the access point is in stealth mode.
For more information, refer to the manual that came with your access point, or consult your Wi-Fi service provider.
Make sure your VAIO computer and access point are connected to one another. See Starting Wi-Fi(R)
(Wireless LAN) Communications for more information.
Connection capability is affected by distance, obstructions, device configuration, radio wave
strength/interference, wall materials, running apps, etc.
Move your VAIO computer away from obstructions or closer to any access point you may be using.
Open the charms and select the Settings charm and (the network icon).
Check that your access point is displayed.
To open the charms, see Opening the Charms.
What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?
Enable the Wi-Fi function.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, and select Wireless in the left pane.
Turn off Airplane mode and change the Wi-Fi setting under Wireless devices to On.
To open the charms, see Opening the Charms.
To use the Wi-Fi function on your VAIO computer, you need to configure the Wi-Fi settings.
Check the Wi-Fi settings of the computer. See Starting Wi-Fi(R) (Wireless LAN) Communications for more
information.
If a connection utility app supplied with a third-party Wi-Fi product is installed, uninstall it.
If a connection utility app is installed, Windows may fail to configure the Wi-Fi settings. Be sure to take a
note of your settings, (such as security keys) before uninstalling.
What should I do if I cannot use the BLUETOOTH(R) function?
Make sure the BLUETOOTH function is enabled.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, then select Wireless in the left pane.
Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On.
To open the charms, see Opening the Charms.
What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer?
See What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?.
Make sure that the authentication (pairing) between the device and your VAIO computer has been properly
performed.
Some BLUETOOTH devices require authentication (pairing) before establishing connection with another
device. Perform the authentication process before connecting to such devices.
Make sure that your VAIO computer allows BLUETOOTH devices to find the computer.
Select (arrow) in the desktop notification area, right-click (the BLUETOOTH icon), and select Open
Settings to open the settings window.
Select the Options tab and make sure that the Allow Bluetooth devices to find this computer
check box is selected.
To open the desktop, see Opening the Desktop.
Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard
user account?
The BLUETOOTH function may not be available to a user with a standard user account on your VAIO
computer.
Sign in to the computer as a user with administrative rights.
Why is my BLUETOOTH(R) connection slow?
Data transfer speed depends on obstructions and/or the distance between the two devices, radio wave
quality, and the device configuration or apps in use.
Move your VAIO computer and BLUETOOTH device closer to each other.
If a version of a BLUETOOTH standard employed on the BLUETOOTH device with which you want to
communicate is not the same version as the one employed on your VAIO computer, the communication
speed may become slower.
If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two
conditions are met, high-speed communications are available. However, some BLUETOOTH profiles do not
support high-speed communications.
The BLUETOOTH device with which you want to communicate supports BLUETOOTH high speed technology.
Both the Wi-Fi(R) (Wireless LAN) and BLUETOOTH functions on the computer are enabled.
What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
Shorten the distance between your VAIO computer and the BLUETOOTH device within 33 feet/10 meters.
If the computer is more than 33 feet/10 meters away from the BLUETOOTH device, communication will not
be possible.
The computer may not be able to communicate with the BLUETOOTH device even within 33 feet/10 meters
due to obstacles between the devices, radio wave quality, ambient environment that includes existence of
walls and materials of such walls, or apps in use. In such a case, move the computer away from
obstructions or closer to the device.
Check that the BLUETOOTH function of the device you want to communicate with is on, and the device is
not in the power saving mode.
Check that the BLUETOOTH function of the device you want to communicate with is enabled.
Refer to the manual that came with the device for more information.
If the device you want to communicate with is already communicating with another BLUETOOTH device, it
may not be found or it may not be able to communicate with your VAIO computer.
What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
Make sure the BLUETOOTH function is enabled.
Open the charms and select the Settings charm.
Select Change PC settings in the lower right corner, then select Wireless in the left pane.
Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On.
To open the charms, see Opening the Charms.
Check the BLUETOOTH settings.
Open Control Panel and select Hardware and Sound and Devices and Printers.
Right-click the computer icon and select Bluetooth settings and the Show the Bluetooth icon in
the notification area check box.
To open Control Panel, see Opening Control Panel.
Why can't I use BLUETOOTH(R) devices when I switch users?
If you switch users without signing out from your system, BLUETOOTH devices will not work.
Be sure to sign out before switching users.
What should I do if I cannot create Recovery Media?
Try the suggestions below:
Download and install the latest updates using VAIO Update. See Using VAIO Update for more information.
Restart your VAIO computer. And then, try to create Recovery Media again.
If an AC adapter is supplied with an external optical disc drive, plug the AC adapter into a power source.
Try other reliable media.
If the problem persists, visit the VAIO online support website for further assistance.
What should I do if I cannot start/complete the recovery process?
Disconnect all unnecessary external devices from your VAIO computer.
Try the suggestions below:
Check the condition of Recovery Media. If you are using optical discs, check the discs for dirt or damage. If the discs
are not clean, clean them and try recovering your VAIO computer again.
If you cannot recover your VAIO computer from the recovery area, restart the computer and recover the computer from
the recovery area again, or use Recovery Media.
If you cannot recover your VAIO computer using a USB optical drive or USB flash drive, connect the drive to another
USB port or to the USB port that is compliant with the USB 2.0 standard (if any). Then, turn off the computer and try
recovering it again. See Recovering from the Recovery Area for more information.
If the problem persists, visit the VAIO online support website for further assistance.
What should I do if my VAIO computer becomes unstable (Windows does not start)?
Try the suggestions below:
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable. See Restoring System Files
Using the Restore Point when You cannot Start Windows for more information.
Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help
and Support (Opening Windows Help and Support) for more information.
Any file you have created or changed after you created the system image backup will not be restored.
You need to back up such a file with VAIO Care (Rescue Mode): VAIO recovery solutions. See Backing Up
Your Data when You cannot Start Windows for more information.
Use VAIO Hardware Diagnostics to identify problems on your VAIO computer.
With the app, you can check if the computer hardware (a CPU, a memory module, and a built-in storage device) needs
to be replaced.
To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware Diagnostics in VAIO Care
(Rescue Mode): VAIO recovery solutions.
Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer.
If you have not backed up your data, be sure to make a backup copy of your valuable data using VAIO Care
(Rescue Mode): VAIO recovery solutions before recovering your VAIO computer. See Backing Up Your Data
when You cannot Start Windows for more information.
If you have a backup created with the Windows backup feature before your VAIO computer becomes unstable, but you
have created or changed the file after that, back up such a file with VAIO Care (Rescue Mode): VAIO recovery
solutions.
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if my VAIO computer becomes unstable (Windows starts)?
Try the suggestions below:
Start VAIO Care to search for a solution. See Keeping Your VAIO Computer in Optimum Condition (VAIO Care) for
more information.
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable. See Restoring System Files
Using the Restore Point when You cannot Start Windows for more information.
Uninstall an app or a driver if your VAIO computer has become unstable after you installed the app or the driver.
Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or drivers have not been working
properly. See How can I reinstall the original apps and drivers? for more information.
Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help
and Support (Opening Windows Help and Support) for more information.
If the problem persists, follow the instructions in Refreshing Your VAIO Computer to reinstall the operating
system.
If the problem persists after you refresh your VAIO computer, follow the instructions in Recovering from the
Recovery Area to recover the computer.
The computer may not support the refresh function depending on the model you purchased.
If you have not yet created Recovery Media, create the Recovery Media. See Creating Recovery Media.
Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to Windows
Help and Support (Opening Windows Help and Support) for more information.
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if I cannot recover my VAIO computer from the recovery area?
Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area,
installed a different operating system from the preinstalled one, or formatted the built-in storage device
without using VAIO Care (Rescue Mode): VAIO recovery solutions.
If the problem persists, visit the VAIO online support website for further assistance.
How do I create Recovery Media?
You can create Recovery Media using VAIO Care. See Creating Recovery Media for more information.
How can I restore my VAIO computer system to its factory default settings?
There are two ways to recover your VAIO computer system: Recovering from Recovery Media and
Recovering from the Recovery Area.
How can I reinstall the original apps and drivers?
You can restore the preinstalled apps and drivers using VAIO Care. To restore them, start VAIO Care
(Keeping Your VAIO Computer in Optimum Condition (VAIO Care)) and then select Advanced Tools,
Restore and recovery, and Reinstall Applications and Drivers.
Refer to the help file included with VAIO Care for more information.
What should I do if I forget the Windows password?
The Windows password is case-sensitive. Check your password and enter again.
Sign in using a user account that has system administrator privileges to reset your password.
If you forget all passwords for system administrator accounts, you cannot reset any Windows passwords. You need to
perform system recovery. See About Recovery for more information.
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a
wrong power-on password three times consecutively?
Press and hold down the (Power) button for more than 4 or 10 seconds. If your VAIO computer is
equipped with the power indicator, check that it is off. Then, restart the computer and enter the correct
password.
The password is case-sensitive, so be sure to check letters for the current case before you enter the
password.
If you forget the power-on password, you cannot start your VAIO computer. See What should I do if I forget
the power-on password to start my VAIO computer? for more information.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO
computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony
service/support center.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO
computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony
service/support center.
What should I do if my VAIO computer does not recognize the USB device?
Check if the USB device is on and using its own power supply.
If you are using a digital camera, check if the battery is charged.
If you are using a printer, check if the power cable is connected properly to an AC outlet.
You may need to install a USB driver for the USB device before connecting the device. Refer to the manual
that came with the USB device for more information.
Try using another USB port on your VAIO computer. The USB driver could be installed to the specific port
you used the first time you connected the device.
USB hubs may prevent the USB device from working because of a power distribution failure. We
recommend you connect the device directly to your VAIO computer without a hub.
What should I do if I cannot print a document?
Make sure your printer is compatible with Windows installed on your VAIO computer.
When you connect a new printer, you first need to set up the printer driver.
For information on how to set up the printer driver, visit the website of the manufacturer, or refer to the
manual that came with your printer.
Make sure the printer settings are correctly configured.
For information on the printer settings, refer to the manual that came with your printer.
Make sure your printer is on.
Refer to the manual that came with your printer for more information.
Make sure the connections between the printer’s power cord and AC adapter and between the AC adapter
and an AC outlet are securely made.
Make sure the status of your printer is displayed as online or ready.
Then, make sure the printer settings are correctly configured as instructed in the manual that came with the
printer.
Make sure your printer is set to Set as Default Printer.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information.
Make sure your printer is connected to your network (LAN).
If the printer is directly connected to the network (LAN), make sure a router or a hub is on.
If the printer is connected to a printer server, make sure an error message is not displayed on the printer
server.
Make sure your app is working properly.
The app may not support your document format. In such a case, your document will not be printed properly.
Contact the app publisher or the manufacturer of your printer.
Make sure the correct printer port for your printer is selected.
For more information on the printer port settings, refer to the manual that came with the printer, or contact
the manufacturer.
What should I do if my VAIO computer does not recognize the USB device?
Check if the USB device is on and using its own power supply.
If you are using a digital camera, check if the battery is charged.
If you are using a printer, check if the power cable is connected properly to an AC outlet.
You may need to install a USB driver for the USB device before connecting the device. Refer to the manual
that came with the USB device for more information.
Try using another USB port on your VAIO computer. The USB driver could be installed to the specific port
you used the first time you connected the device.
USB hubs may prevent the USB device from working because of a power distribution failure. We
recommend you connect the device directly to your VAIO computer without a hub.
What should I do if I cannot print a document?
Make sure your printer is compatible with Windows installed on your VAIO computer.
When you connect a new printer, you first need to set up the printer driver.
For information on how to set up the printer driver, visit the website of the manufacturer, or refer to the
manual that came with your printer.
Make sure the printer settings are correctly configured.
For information on the printer settings, refer to the manual that came with your printer.
Make sure your printer is on.
Refer to the manual that came with your printer for more information.
Make sure the connections between the printer’s power cord and AC adapter and between the AC adapter
and an AC outlet are securely made.
Make sure the status of your printer is displayed as online or ready.
Then, make sure the printer settings are correctly configured as instructed in the manual that came with the
printer.
Make sure your printer is set to Set as Default Printer.
Refer to Windows Help and Support (Opening Windows Help and Support) for more information.
Make sure your printer is connected to your network (LAN).
If the printer is directly connected to the network (LAN), make sure a router or a hub is on.
If the printer is connected to a printer server, make sure an error message is not displayed on the printer
server.
Make sure your app is working properly.
The app may not support your document format. In such a case, your document will not be printed properly.
Contact the app publisher or the manufacturer of your printer.
Make sure the correct printer port for your printer is selected.
For more information on the printer port settings, refer to the manual that came with the printer, or contact
the manufacturer.
