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US
15
TROUBLESHOOTING
If you encounter an issue with your soundbar, please refer to the following checklist.
Observation Potential Cause/Solution
No power/function
Check that the power is switched on at the wall.
Check that the power adaptor is properly
connected to the power outlet.
No sound
Check whether the unit is set to MUTE.
Check that cables are properly installed. If
cables are properly installed, please try con-
necting to your TV using an alternative cable.
Check unit is switched on and in correct mode.
No sound in Bluetooth mode
Check that your Bluetooth device is paired.
Check that you have pressed the PAIR button
before pairing.
Check whether external device requires pass-
word “0000”.
Function disturbance
Switch off and unplug the unit. Leave for 2
minutes and switch on again.
If a particular mode is causing problems,
please try an alternative connection to your TV
such as Optical or Bluetooth.
Remote control function issues
Check whether the battery needs replacing, and
replace if necessary.
Check whether there are obstacles blocking the
remote sensor.
No sound when connected and
switched to OPTICAL IN mode
Check and ensure the audio setting of the
input source (e.g. TV, games console, DVD
player, etc) is set to PCM mode while using
digital connection (such as Optical, HDMI and
COAXIAL).
TROUBLESHOOTING
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