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18
Actual model may vary from images shown.
TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, take
it to a service center prior to continuing use.
WARNING
! !
To reduce risk of personal injury - Unplug before cleaning or servicing.
PROBLEM POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t run.
1. Not firmly plugged in.
1. Plug unit in firmly.
2. No voltage in wall plug.
2. Check fuse or breaker in home.
3. Blown fuse or tripped
breaker.
3. Replace fuse or reset breaker in home.
4. Fuse in cleaner blown.
4. Take to service center.
Low suction. 1. Dirty Water Tank full/
automatic shut off engaged.
1.Remove and empty Dirty Water Tank. See
“How to Empty” page 9.
2. Blockage In tool on end of
hose.
2. Remove tool and clear blockage.
3. Dirty Water Tank lid not on
correctly.
3. Make sure lid is on securely. See “How to
Use” on page 9.
4. Dirty Water Tank Debris Filter
Clogged.
4. See “How to Clean” page 5.
5. Blockage in nozzle. 5. See “How to Clean” page 15.
6. Recovery Tank not properly
secured.
6. Replace Recovoery Tank as per instructions
on page 9.
Hose nozzle stops
spraying liquid
during use.
1. Clean Water Tank or
Detergent Container is empty.
1. Turn off cleaner and fill Clean Water Tank
and Detergent Container.
Hose nozzle will
not spray after
filling the Clean
Water Tank or
Detergent Con-
tainer.
1. Air is trapped in the pump
and hose.
1. Turn on the cleaner. If hose does not spray,
prime the pump by lowering the hose down to
the floor and hold the trigger for up to 1 minute.
Hose nozzle will
not spray after
priming pump.
1. Pump is defective. 1. Call for service: 1-800-944-9200
Clean water won’t
dispense.
1. Clean Water Tank not firmly
in place.
1. Make sure tank is securely locked in
position.
2. Clean Water Tank or solution
container empty.
2. Refill container according to instructions for
surface being cleaned.
Solution won’t
dispense
1. Mode knob is in “Rinse
Mode”.
1. Turn Knob to “Wash”.
Brushes won’t
rotate during floor
cleaning.
1. Dirty filter screen on front of
unit behind nozzle.
1. Clean screen.
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