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9. Troubleshooting & FAQs
Q9: Are Philips monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-
and-Play compatible with
Windows10/8.1/8/7, Mac OSX
Q10: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in monitor panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn-in",
also known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in monitor panel
technology. In most cases, the
"burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic
screen refresh application if your
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q11: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your monitor works best at its
native resolution of 3840 x 2160.
For best display, please use this
resolution.
Q12: Where can I find Important
Information manual mentioned
in EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
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