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8
Problem Cause Solution
The hand blender will
not operate
No Power
Hand Blender not
assembled correctly
Check hand blender
plugged in.
Check attachments
securely locked to power
handle.
Hand blender starts to
slow or labour during
processing.
Speed selected too low
Recommended
operating time
exceeded.
Increase speed
Do not operate the hand
blender for longer than
50 seconds in any 4
minute period for heavy
mixtures.
Excessive splashing
during processing
Speed selected too high.
Container, bowl or pan
too shallow or too small
for ingredients being
processed.
Select a lower speed
initially and increase as
the mixture thickens.
Select an appropriate
sized container. Place
the blades into the food
before switching on.
Masher paddle will not
remove from masher
assembly
Masher collar not
connected to masher
shaft.
Ensure that masher
collar is connected to
masher shaft.
Power handle gets hot
during operation.
The unit may have been
used for an extended
period of time.
Allow the unit to cool
fully before using again.
The mixture is not
blending.
The speed of the unit
may not be appropriate
for the ingredients being
blended.
Gradually increase the
speed and blend until
desired result achieved.
troubleshooting guide
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