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14 15
EN EN
Problem Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop using the
air purifier and contact Customer Support (see page 16).
Securely close the filter cover so that the safety switch is
activated (see page 8).
Plug the air purifier into a dierent outlet.
Air purifier may be malfunctioning. Contact Customer Support
(see page 16).
Air Quality Indicator always
stays red.
Clean the dust sensor lens (see page 12).
Air Quality Indicator always
stays blue, even though air
quality is poor.
Air purifier makes an
unusual noise when the fan
is on.
Make sure the filters are removed from their packaging and
properly in place (see page 8).
Replace the filters (see page 11).
Air purifier may be damaged, or a foreign object may be inside.
Stop using the air purifier and contact Customer Support (see
page 16). Do not try to repair the air purifier.
Airflow is significantly
reduced.
Make sure the filters are removed from their packaging.
Press
to increase the fan speed.
Leave 38 cm / 15 in of clearance on all sides of the air purifier.
Replace the filters (see page 11).
Check Filter Indicator is still
on after replacing the air
filters.
Reset the Check Filter Indicator (see page 13).
TROUBLESHOOTING
Problem Possible Solution
Poor air purification quality.
Press
to increase the fan speed.
Make sure no objects are blocking the top or sides of the air
purifier (the inlet or outlet).
Make sure the filters are removed from their packaging and
properly in place (see page 8).
Close doors and windows while running the air purifier.
Make sure the room is smaller than 48 m² / 516 ft². The air purifier
may not be as eective in larger rooms.
Clean the dust sensor lens (see page 12).
Replace the filters (see page 11).
Check Filter Indicator has
not turned on within 8
months.
The Check Filter Indicator is a reminder for you to check the
filters and will light up based on how much the air purifier has
been used (see page 12). If you don’t use your air purifier
often, the indicator will take longer to turn on.
Check Filter Indicator turned
on before 6 months.
The Check Filter Indicator is a reminder for you to check the
filters and will light up based on how much the air purifier has
been used (see page 12). If you run your air purifier frequently,
the indicator will turn on sooner.
Air purifier randomly turns
o.
Air purifier is malfunctioning. Stop using the air purifier and
contact Customer Support (see page 16).
If your problem is not listed, please contact Customer Support (see page 16).
TROUBLESHOOTING (CONT.)
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