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User Manual
- User Manual - (English, Spanish)
- Quick Specs - (English)
- USING THE WASHER
- CARE AND CLEANING
- TROUBLESHOOTING TIPS
Table of contents
OWNER’S MANUAL & INSTALLATION INSTRUCTIONS WASHERS
USING THE WASHER
Controls
A Start/Pause
Press Start to begin the cycle. NOTE: If the lid is closed, the lid will lock only during the load sensing portion of the cycle (when the Precise Fill/Auto selection is made or models which do not have a load size selection) and during spin portions of the cycle. Lid will unlock after load sensing and spin.
Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Pause indicator light will blink.
To continue the cycle, press Start again. If water remains in the machine, select the Drain & Spin cycle to drain basket and spin water out of the washer basket. NOTE: Machine will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to begin new cycle.
B Cycle Status Lights
Shows whether the washer is in the Fill, Soak, Wash, Rinse or Spin portion of the cycle.
If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.
C Load Size/Water Level (on some models)
Add 
detergent to the bottom of the basket and fabric softener to the dispenser (on some models) prior to loading clothes.
Loosely load items in the washer basket. Overloading may negatively impact wash performance. Adjust the load size accordingly. Make the load selection:
Precise Fill/Auto (on some models)
- For convenience, best performance and optimal efficiency, select Precise Fill/Auto for models so equipped. This selection automatically provides the correct amount of water suited to the size and type of load placed in the unit. Lid will be locked for the duration of the load sensing process, which includes a brief spin period and a portion of the water fill.
- If you prefer to manually select the water level, select Low/Small through Max/Super (or Large on some models). While Precise Fill/ Auto is best for most loads and general washing, you may want to manually select the load size for specialty items such as bulky, lightweight comforters or pillows, where you want to ensure a larger water level is applied. Manual load size selections should be made for wet items placed in the washer, such as soaked towels or garments.
- The washer will not fill with water when Precise Fill/Auto is selected if the lid is opened. When the lid is closed the machine is able to begin filling with water in order to sense the load size.
NOTE: This is a high-efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.
D Wash Cycles-Cycle Selector Knob - For models GTW540, GTW525, GTW500, GTW490, GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.
The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle/options to the new selection. Press Start to begin the new cycle selection.
The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Selections and options shown in bold are the recommended settings for that cycle. Some cycles and options may not be available on some models.
*Sanitize with Oxi - The Sanitize With Oxi cycle, when using an Oxi additive along with your detergent, is designed to remove 99.9% of bacteria found in home laundry. Measure the detergent and the Oxi products carefully. Using the amounts appropriate for a large heavily soiled load in a top load washer, follow the detergent and the Oxi product label instructions. For the Sanitize With Oxi cycle only, add the clothes first and then place the detergent and Oxi product directly on top of the load. The washer hot water supply connection must provide a minimum of 120°F to ensure the effectiveness of this cycle.
NOTE: The Sanitize with Oxi cycle will use the HOT water and Extra Heavy soil setting regardless of the actual settings on the Temperature and Soil Level knobs. The lid will be locked during the wash cycle. Pause can be pressed to unlock the lid. The Stain PreTreat option is not available.
Wash Cycles-Cycle Selector Knob - For model HTW200 only.
The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle options to the new selection. Press Start to begin the new cycle selection. The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed.
NOTE: Water temperature selections are embedded within the wash cycles. For the Colors Cycle Normal, there are multiple temperature selections available. For other cycles, such as Whites, there is only one temperature available but there are multiple soil levels embedded. Select the cycle, temperature and soil level that best matches items being washed.
E Settings
Select settings for agitation (Soil) and water temperature (Temp). NOTE: Longer Spin times typically reduce dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer).
F Cycle Options (on some models)
Stain PreTreat: The Stain PreTreat feature allows you to indicate what stains are on the garments in your load. An initial water fill is performed at a temperature tailored to the stain type selected and to an amount which enables a concentrated cleaning step. A stain scrubbing period, followed by an active soak, is conducted to effectively treat the stain. Then additional water is added to the selected temperature and the wash phase is conducted for the cycle selected. For washing normally soiled cotton clothing the Stain PreTreat option should be in the Off position. This feature can be applied to most wash cycles as described in the cycle guide.
To use Stain PreTreat:
- Select the desired wash cycle.
- Select the stain to be treated under the Stain PreTreat options.
- Recommended temperatures are optimal for stain removal performance; adjust temperature selection to suit load being washed.
- Ensure stain is completely removed after wash cycle and before placing in dryer; very tough stains may require a second treatment.
Deep Fill: Select the Deep Fill feature for loads where extra water is needed. The Deep Fill feature is recommended for special case loads only, not for typical use. Press the Deep Fill button once before starting the cycle to add an incremental amount of water to the wash load. Holding the Deep Fill button for 3 seconds will provide the deepest fill level possible; this will increase cycle time due to the additional time it takes to fill the washer. To cancel the option if desired, press the Deep Fill button again. NOTE: The Deep Fill button can also be pressed after the washer has completed filling and is in the wash phase if additional water is desired. To stop the extra fill, press the Deep Fill button again and the water will stop.
Auto Soak This option begins with a brief agitation, soaks for a specified period of time, then moves through the rest of the cycle automatically.
2nd Rinse When you use extra detergent or bleach to clean heavily soiled clothes, use the 2nd Rinse option to better remove additional residues.
Extra Spin Select to provide additional spin time, increasing energy efficiency through reducing drying times.
2nd Rinse + Extra Spin Provides both a second rinse and an extra spin.
Deep Rinse/Extra Rinse Set this option to provide a deep rinse or when using fabric softener. This option may change other settings (e.g. Spin may go to a higher setting) to maximize performance. NOTE: For models GTW340, GTW490 and GTW500 only. If liquid fabric softener is desired, wait until the Rinse cycle status light is lit and the final rinse fill is complete before adding the recommended amount of liquid fabric softener directly to the rinse bath. When adding liquid fabric softener, pour into deeper areas of rinse water while avoiding direct contact with fabric.
Automatic Load Sensing
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine is able to begin filling with water in order to sense the load size.
NOTE: Automatic Load Sensing initiates a spin at the beginning of the cycle and will take as much as 3 minutes to complete (significantly shorter for smaller loads); this is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.
Liquid Fabric Softener Dispenser (on some models)
The agitator cap fits into the top of the agitator. If it accidentally comes off, simply put it back on. The fabric softener dispenser automatically releases liquid fabric softener at the proper time during the cycle. Do not stop the washer or raise the lid during the first spin. This will cause the dispenser to empty too soon.
To use, follow these steps:
1 Make sure dispenser is securely attached to agitator.
2 Use only liquid diluted fabric softener. Pour into dispenser, using amount recommended on package.
Never pour fabric softener directly on clothes. It may stain them.
3 Add water to dispenser until it reaches the maximum fill line. Do not pour anything into the agitator if the agitator cap or dispenser is removed.
4 Select Deep Rinse/Extra Rinse option.
NOTE: Fabric softener may not dispense properly if the Deep Rinse/Extra Rinse option is not selected.
Liquid Bleach
Liquid chlorine bleach should be added through the bleach dispenser in the front left corner. Follow bleach manufacturer’s recommendations for the correct amount of liquid chlorine bleach based on load size, taking care to not apply or spill it directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.
Pretreatment
Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.
Proper Use of Detergent
Using too little or too much detergent is a common cause of laundry problems. Use less detergent if you have soft water, a smaller load or a lightly soiled load.
For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade. Place detergent packets in the bottom of the wash basket before adding clothes.
GE Appliances recommends the use of High Efficiency detergents such as in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents.
When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.
Loading the Washer
Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, press Start/Pause if the lid is locked; wait until the Lid Lock indicator on the display is no longer illuminated before attempting to open the lid. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press Start to resume. Adjust load size selection and/or use Deep Fill option if necessary.
- On Infusor models, do not place large items such as sheets, blankets and towels across the Infusor. Load them around the outside of the basket.
- Do not put lawn or sofa cushions into the washer as they are too big to move. Remove outer covers and ONLY wash them.
CARE AND CLEANING
Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.)
Cleaning the Fabric Softener Dispenser (on some models)
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Water Supply Hoses
Hoses connecting washer to faucet should be replaced every 5 years.
Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.
Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.
TROUBLESHOOTING TIPS
| Problem | Possible Causes | What To Do |
| Short spray and delay after pushing the Start button | Lid was opened and closed between cycle selection and start | This is normal. See START-UP SEQUENCE in the Safety Instructions section |
| Water level seems low | This is normal | Water may not cover the top level of the clothes. This is normal for this high efficiency washer. |
| Low water flow | Water valve screens are stopped up | Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. |
| Water siphoning out of washer | Drain standpipe is too low or hose too far into standpipe | The drain hose must exceed 30” height at some point between the washer back and the drain pipe. Use anti-siphon clip. |
| Too many suds | Soft water | Try less detergent |
| Type of detergent | Switch to High Efficiency detergent such as |
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| Too much detergent | Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load. | |
| Water leaks | Type of detergent | Switch to High Efficiency detergent such as |
| Using too much detergent in washer | Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load. | |
| Fill hoses or drain hose is improperly connected | Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility. | |
| Household drain clogged | Check household plumbing. You may need to call a plumber. | |
| Drain hose rubs on wall | Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose. | |
| Constant water pressure to fill hoses at water source | Tighten hoses at the faucets. Check condition of the fill hoses; they should be replaced every 5 years. | |
| Water temperature seems incorrect | Cooler water temperatures provide improved energy efficiency | New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance. |
| Water supply is turned off or improperly connected | Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets. NOTE: Water valves are marked “H” and “C”. | |
| Water valve screens are stopped up | Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. | |
| Cool/Cold Water when selecting Hot | This is normal. The washer senses water temperature (on some models)and optimizes for best results. Cold water is added periodically when hot is selected. | |
| House water heater is not set properly | Make sure house water heater is delivering water at 120°F–140°F (48°C–60°C). | |
| Water pumped out before cycle is complete | Water was left in unit for 24 hours with lid closed or 15 minutes with lid open | Previous cycle has been cancelled. Close lid, select new cycle, and start machine. |
| Water won’t drain | Drain hose is kinked or improperly connected | Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor. |
| Washer spins and pauses at the beginning of cycles | This is normal | The washer is sensing the load. |
| Washer pauses during wash cycle | The Soak Option was chosen | This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear. |
| This is normal | Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear | |
| Laundry additives dispensing too soon (Dispensers on some models) | Overfilling of dispensers | Do not overfill or add water to dispenser. Select Deep Rinse/Extra Rinse option when using fabric softener. |
| Washer pauses during spin cycle | This is normal | The washer may pause during the spin cycle to remove soapy water more efficiently. |
| Washer won’t operate | Washer is unplugged | Make sure cord is plugged securely into a working outlet. |
| Water supply is turned off | Turn both hot and cold faucets fully on. | |
| Lid is open—safety feature prevents agitation and spinning when lid is up | Close lid and press Start. | |
| Circuit breaker/fuse is tripped/blown | Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet. | |
| Electronics need to be reset | Unplug washer, wait 2 minutes, plug back in and press Start. | |
| Start was not pressed | Press Start. | |
| Detergent packets not dissolving | Laundry detergent packet placed in dispenser | Laundry detergent packets should not be used in the dispensers. They should only be added directly to the wash basket following the manufacturer’s directions. |
| Unexplained time and/or settings changes | Changing options (on some models) | This is normal. Several options will change other options to maximize washer performance. |
| Basket seems loose | Basket moves or rotates freely | Washer basket does not have a traditional brake. Washer basket will move freely. This is normal. |
| Agitator seems loose (on some models) | Agitator top moves/has side-to-side movement | Agitator top is designed to be flexible to allow for care of large bulky items such as comforters; this is normal. |
| Colored spots | Incorrect use of fabric softener |
Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse/Extra Rinse option. (on some models) Pretreat stain and rewash using Speed Wash cycle before drying. (on some models) |
| Dye transfer | Sort whites or lightly colored items from dark colors. | |
| Grayed or yellowed clothes | Detergent amount | Be sure to follow detergent manufacturer’s directions. |
| Hard water | Use a water conditioner or install a water softener. | |
| Water is not hot enough | Make sure water heater is delivering water at 120°F–140°F (48°C–60°C). | |
| Washer is overloaded | Loosely load clothes no higher than the top row of holes in the washer basket. For best results, load items around the outside of the basket. | |
| Dye transfer | Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated. | |
| Lint or residue on clothes | Clothes are air or line dried | If you do not dry your clothes with a clothes dryer, your clothes may retain more lint. |
| Incorrect sorting | Separate lint producers from lint collectors. | |
| Washing too long | Wash small loads for a shorter time using Light Soil setting. | |
| Detergent not dissolving |
Rewash; next time: Try a liquid detergent Use warmer water temperature. |
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| Overloading | Loosely load clothes in the washer basket. For best results, load items around the outside of the basket. | |
| Incorrect use of fabric softener |
Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse/Extra Rinse option. (on some models) |
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| Clothes too wet | Incorrect cycle selected | Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. |
| Wash load out of balance | Redistribute load in washer and run through Drain & Spin cycle. | |
| Blinking Spin light or Spin light on at end of cycle | Out of balance condition has been detected | Allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle. |
| Pilling | Result of normal wear on poly-cotton blends and fuzzy fabrics | While this is not caused by the washer, you can slow the pilling process by washing garments inside out. |
| Snags, holes, tears, rips or excessive wear | Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets |
Fasten snaps, hooks, buttons and zippers. Remove loose items like pins, objects in pockets and sharp buttons. Turn knits (which snag easily) inside out. |
| Undiluted chlorine bleach |
Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. |
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| Chemicals like hair bleach or dye, permanent wave solution |
Rinse items that may have chemicals on them before washing. Use Speed Wash cycle with Extra Rinse option. (on some models) |
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| Wrinkling | Incorrect wash and dry cycles | Match Cycle selection to the type of fabric you are washing (especially for easy care loads). |
| Improper sorting | Avoid mixing heavy items (like jeans) with light items (like blouses). Try a fabric softener. | |
| Overloading | Loosely load clothes in the washer basket. | |
| Repeated washing in water that is too hot | Wash in warm or cold water. | |
| “Clicking” | Shifter mechanism is engaging or disengaging | The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash. |
| Back and forth “swoosh” | Electric motor reversing direction | This sound is the motor rotating back and forth to clean your laundry. |
| “Clicking” behind Control during fill | Automatic Temperature Control Valve | Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature. |
| Water flow changes during fill | Automatic Temperature Control Valve | Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature. |
| Motor sounds during spin | Motor ramping up/down during spin cycle | The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops. |
| “Humming” | Water drain pump | The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete. |
| Drive motor | The drive motor will make a “humming” sound during the wash and spin phases of the cycle. | |
| “Gurgling” | Water drain pump | When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning. |
| Water “swishing” | Washing process | Water swishing while the unit is agitating is normal, especially with smaller loads. |
| Washer rocking/ moving | Washer leveling legs uneven | To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. |
| “Squeaking” sound | Washer not level and rubbing on cabinet | To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. |
See other models: PGP7030DLWW PGP9830SJSS GCG1520FBB PSI23NCPCC SCB2000FBB
