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15
Troubleshooting
PROBLEM PROBABLE CAUSE/SOLUTION
Machine will not work
when switched ON.
• The locking arm may not be correctly engaged. Check to see if the locking arm is properly positioned in
the two grooves on either side of the lid. Refer to page 5, Steps 6 and 7.
• This machine is equipped with motor overload protection. If the motor stops during operation due
to overheating, unplug and allow it to cool down for 15 minutes. Plug machine back in to resume normal
operation.
Motor appears to stall
when juicing.
• The juicing action may be too vigorous. Try slower juicing action by pushing the food pusher down more
slowly. Refer to page 7, Step 15.
• Wet pulp can build up under the lid or pulp container. Turn unit OFF (O) and unplug. Empty the pulp bin;
then clean lid and strainer basket.
Excess pulp building up
in the micro-mesh
strainer basket.
• Turn OFF (O) and unplug. Remove strainer basket and clean mesh walls with the Easy Sweep™ cleaning
tool. This will remove excess fiber buildup which could be inhibiting the juice flow. Refer to pages 8 and 9.
Pulp is too wet and
insufficient juice is
produced.
• Try a slower juicing action.
• Turn OFF (O) and unplug. Remove strainer basket and clean mesh walls with the Easy Sweep™ cleaning
tool. This will remove excess fiber buildup which could be inhibiting the juice flow. Refer to pages 8 and 9.
Juice sprays out of spout. • Try slower juicing action by pushing the food pusher down more slowly. Refer to page 7, Step 15.
Juice drips out of spout
immediately after juicing.
• With motor ON, raise and lower food pusher in feed chute several times. The action forces remaining pulp
and juice out of strainer bowl.
• Drip-free juice spout is down for juicing. When juicing is complete, push drip-free spout into the up
position to prevent drips on the counter.
Machine vibrates
excessively.
• Buildup of pulp in mesh of strainer basket. Turn unit OFF (O) and unplug. Clean strainer basket. Refer to
page 9. If machine vibration continues after cleaning, this could be a sign of a damaged strainer basket.
Call our toll-free customer service number at 1.800.851.8900 in the U.S. or 1.800.267.2826 in Canada.
No juice coming out of the
spout.
• Pulp has built up. Clean out wet pulp from lid, strainer, and pulp bin.
• Drip-free spout is up. Ensure drip-free spout is in the down/open position.
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