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Problems with your steam station?
TEFAL / T-FAL* INTERNATIONAL LIMITED
GUARANTEE
: www.tefal.com / www.t-fal.com
This product is repairable by TEFAL / T-FAL,
during and after the guarantee period.
The Guarantee
This product is guaranteed by TEFAL / T-FAL (company address and details
included in the country list of the TEFAL / T-FAL International Guarantee)
a
gainst any manufacturing defect in materials or workmanship during the
guarantee period within those countries as stated in the country list on the
last page of the user manual, starting from the initial date of purchase.
The international manufacturer's guarantee by TEFAL / T-FAL is an extra
benefit which does not affect consumer's Statutory Rights.
The international manufacturer’s guarantee covers all costs related to
restoring the proven defective product so that it conforms to its original
specifications, through the repair or replacement of any defective part and the
n
ecessary labour. At TEFAL / T-FAL’s choice, a replacement product may be
provided instead of repairing a defective product. TEFAL/ T-FAL’s sole
o
bligation and your exclusive resolution under this guarantee are limited to
such repair or replacement.
Conditions & Exclusions
The international TEFAL / T-FAL guarantee only applies within the guarantee
period and for those countries listed in the Country List attached and is valid
o
nly on presentation of a proof of purchase. The product can be taken directly
in person to an authorised service centre or must be adequately packaged and
returned, by recorded delivery (or equivalent method of postage), to a TEFAL/
T-FAL authorised service centre. Full address details for each country’s
authorised service centers are listed on TEFAL / T-FAL website (www.tefal.com
/ www.t-fal.com) or by calling the appropriate telephone number as set out in
the Country List to request the appropriate postal address.
TEFAL / T-FAL shall not be obliged to repair or replace any product which is
n
ot accompanied by a valid proof of purchase.
This guarantee will not cover any damage which could occur as a result of
misuse, negligence, failure to follow TEFAL / T-FAL instructions, use on current
or voltage other than as stamped on the product, or a modification or
u
nauthorised repair of the product. It also does not cover normal wear and
tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- scaling (any de-scaling must be carried out according to the
instructions for use);
- ingress of water, dust or insects into the product;
- mechanical damages, overloading
- damages or bad results due to wrong voltage or frequency
- accidents including fire, flood, thunderbolt etc
- professional or commercial use
- damage to any glass or porcelain ware in the product
- replacement of consumables
This guarantee does not apply to any product that has been tampered with,
or to damages incurred through improper use and care, faulty packaging by
the owner or mishandling by any carrier.
The international TEFAL / T-FAL guarantee applies only for products
purchased in one of the countries listed, and used for domestic purposes only
in one of the countries listed on the Country List. Where a product purchased
in one listed country and then used in another listed country:
a) The international TEFAL / T-FAL guarantee duration is the one in the country
of usage of the product, even if the product was purchased in another listed
country with different guarantee duration.
b) The international TEFAL / T-FAL guarantee does not apply in case of non
conformity of the purchased product with the local standards, such as
voltage, frequency, power plugs, or other local technical specifications
c) The repair process for products purchased outside the country of use may
require a longer time if the product is not locally sold by TEFAL / T-FAL.
d
) In cases where the product is not repairable in the new country, the
international TEFAL / T-FAL guarantee is limited to a replacement by a
similar product or an alternative product at similar cost, where possible.
Consumer Statutory Rights
This international TEFAL / T-FAL guarantee does not affect the statutory rights
a consumer may have or those rights that cannot be excluded or limited, nor
r
ights against the retailer from which the consumer purchased the product.
This guarantee gives a consumer specific legal rights, and the consumer may
also have other legal rights which vary from State to State or Country to
Country. The consumer may assert any such rights at his sole discretion.
Additional information
Accessories, Consumables and end-user replaceable parts can be purchased,
if locally available, as described on the TEFAL / T-FAL internet site.
* TEFAL household appliances appear under the T-FAL brand in some
territories like America and Japan. TEFAL / T-FAL are registered trademarks
of Groupe SEB
If you have any problems or queries please call
our Customer Relations team first for expert help and advice:
0845 602 1454 - UK (01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
Maintenance and cleaning
Cleaning your steam station
• Do not use detergent or descaling products for
cleaning the soleplate base-unit.
• Never hold the iron or the base unit under the tap.
• Empty and rinse the removable water tank.
• Clean the plastic parts of the appliance occasionally
with a soft cloth.
Easy descaling of your steam station:
To extend the life of your steam station and avoid scale
on your ironing, your steam station is equipped with a
built-in scale collector. This valve, located in the tank,
automatically removes the scale that forms inside.
Operation:
• An orange “anti-scale” light located on the control
panel starts blinking to tell you that the anti-scale
valve needs rinsing - fig.13.
Important: This operation must not be carried
out unless the steam station has been unplugged
for at least two hours and has cooled down
completely.
To carry out this operation, the steam station must
be close to a sink as water may come out of the
tank when it is opened.
• Once the steam station has cooled down completely,
remove the scale collector cover - fig. 14.
• Unscrew the anti-scale valve and remove it from the
housing; it contains the scale that has built up in the
tank - fig.15 and fig.16.
• To clean the valve properly, just rinse it under running
water to remove the scale it contains - fig.16.
• Put the valve back into its housing and screw it in
completely to keep it watertight - fig.17.
• Refit the scale collector cover - fig. 18.
The next time you use your iron, press and hold the
"OK" button on the control panel for a few seconds
to turn off the orange "anti-scale" light - fig. 11.
Storing the steam station
• Press the illuminated on/off switch and unplug the steam station.
• Place the iron on the housing plate on the steam station.
• Raise the retaining hoop over the iron until it locks into place (audible click) -
fig.2.
• Your iron is then safely retained on its base. Warning: do not touch the
soleplate while still hot.
•
Store the steam cord in its slide storage place - fig.19. Take it, fold it in two so
as to make a loop. Put the end of this loop in the slide storage place then push
gently until you see the end on the other side of the slide storage place - fig.20.
• Leave the steam station to cool for at least one hour before putting it away if
it is to be stored in a cupboard or confined space.
• You can store the steam station in complete safety.
Tip: for easy, non-
aggressive cleaning of
the sole plate of your
iron, use a damp sponge
to clean the sole plate
while it is still warm.
Do not use any
descaling substances
(vinegar, industrial
descaling products,
etc.) when rinsing the
anti-scale valve :
they could damage it.
Before emptying your
steam station, it must
always be left to cool
for 2 hours to avoid
any risks of scalding.
Problems Possible causes Solutions
The steam generator does
not switch on or the iron
indicator and ON/OFF
indicator do not switch on.
The appliance is not switched
on.
Check that your appliance is correctly plugged in
and press the illuminated on/off switch (on the
front of the base-unit).
Water runs through the
holes in the soleplate.
You are using the steam
control button before the iron
is hot enough.
Decrease the steam output while ironing at low
temperature (steam output control dial on the
control panel).
Wait for the thermostat light to go out before
activating the steam control button.
You are using the TURBO
steam control too often.
Press the TURBO steam control 2 or 3 times.
Water has condensed in the
pipes because you are using
steam for the first time or you
have not used it for some
time.
Press the steam control on the iron away from
the ironing board until steam comes out of the
iron.
White streaks come through
the holes in the soleplate.
Your boiler has a build-up of
scale because it has not been
rinsed out regularly.
Rinse the collector when the “Calc-Away
System” indicator flashes. If your water is very
hard, rinse it more often.
Brown streaks come through
the holes in the soleplate
and stain the linen.
You are using chemical
descaling agents or additives
in the water for ironing.
Never add this type of product in the water tank
or in the boiler (see our recommendations
regarding water to be used).
Your linen is not rinsed
sufficiently or you have
ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove any
soap deposits or chemicals on new garments
which have been sucked up by the iron.
The soleplate is dirty or
brown and my stain the
linen.
You are ironing at too high
temperature.
See our recommendations regarding
temperature control setting.
You’re linen is not rinsed
sufficiently or you are using
starch.
Ensure linen is rinsed thoroughly and always
spray starch on the reverse side of the fabric to
be ironed.
There is no steam. The water tank is empty
(water tank empty light (f) is
lit).
Fill the water tank and press the “Restart” button
on the control panel.
There is little steam.
The steam output control dial
is set at minimum.
Increase the steam output (control dial on the
control panel).
The soleplate temperature is
set to the maximum.
The generator is working but steam is very hot
and dry. As a consequence, it is less visible.
Water streaks appear on the
linen.
When taking a break from
ironing, if your ironing board
cover is soaked with water it
is not suited to the power of a
steam generator.
Check that your ironing board is suitable. A
mesh type ironing board must be used to allow
any excess steam to escape and to avoid steam
venting sideways.
The red “removable water
tank empty” light is on.
You have not pressed the
“Restart” button.
Check there is water in the water tank.
Press the “Restart” button on the control panel.
The water tank is not correctly
fitted into position.
Push it into position until it "clicks" into place.
Steam escapes from the
scale collector valve.
The scale collector valve has
not been tightened correctly.
Tighten the scale collector correctly.
The scale collector valve is
damaged.
Contact an Approved Service Centre to order a
new scale collector valve.
The generator is faulty.
Do not use the steam generator and contact an
Approved Service Centre.
Steam escapes under the
appliance.
The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre.
The scale collector light
stays on.
You have not pressed the
restart button after descaling.
Press the restart button on the control panel.
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