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11
TROUBLESHOOTING
Symptom Possible Reason Solution
Unit won’t turn
on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out
AC adaptor isn't
plugged into a working
wall socket or not
plugged into the
power jack on back of
the unit
Unit is not properly
connected to power
source and/or Power
Button is not
ON/device is paused
Plug the AC adaptor into a
working wall socket and plug
the connector into the supply
jack on the unit. Make sure any
associated wall switch that
controls the outlet is ON.
Make sure the unit is properly
connected to AC power source.
Check that the unit is ON. Try
adjusting volume on unit and
audio device. Also try pressing
the Play/Pause Button.
Erratic
performance
No sound
Sound
distorted
Device doesn’t
charge up
External interference
Volume is too low
Volume is too high
Sound source is
distorted
Unit is not properly
connected to AC power
Move unit away from potential
sources of external interference
such as computers, modems,
wireless devices (routers) or
fluorescent light.
Turn volume up on your device
Turn volume down on your
device
If the original sound file (MP3)
is old or of poor quality,
distortion and noise are easily
noticed with high-power
speakers. Try upgrading file
from a trusted source such as
iTunes.
Please make sure the unit is
connected to a working power
outlet. The unit will not charge
devices while operating on
backup battery
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