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FAQ
Forgot your password?
1. Press "Forgot Password" on the login page.
2. Enter your account email and click SEND.
3. Check your email (including spam folder) for the
temporary password.
4. Open the RemoPlus app and log in using your
account email and the temporary password.
5. Create a new password.
How many users can access the RemoBell® W?
You can view RemoBell® W from up to 5 iOS/Android devices:
1. Open the RemoPlus app from your choice of device.
2. Log in using the same account email and password.
3. Enter a dierent prole name (this will show in the
Viewers list).
Menu > Viewers > Click on Viewer XXXX >
Type in your preferred viewer name
Is a Cloud plan required?
The Cloud plan is not required. You will still be able to
receive alerts, see and communicate with your visitors,
and access your activity log.
We do, however, highly recommend the Cloud plan.
Without the plan, all activity MUST be viewed in real time.
Videos will not be saved and cannot be accessed by the
user or the RemoPlus team. With the Cloud plan, you can
save video recordings and refer to them in the future.
Video recordings are protected with bank-level security.
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