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40
EN
Symptoms Reason Solution
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
• Turn off the Mobile data of your
smartphone and register the appliance
using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use special
characters.)
The router frequency is not
2.4 GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to 2.4
GHz and connect the appliance to the
wireless router. To check the router
frequency, check with your Internet
service provider or the router
manufacturer.
The distance between the
appliance and the router is
too far.
• If the distance between the appliance
and the router is too far, the signal may
be weak and the connection may not be
configured correctly. Move the location of
the router so that it is closer to the
appliance.
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