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30 - ENGLISH
TROUBLESHOOTING
Symptom Solution
No sound from the
system
• Increase the volume.
• Press the Mute button
on the remote control to make sure the
system is not muted.
• Make sure you have selected the correct source.
• Cycle through and test dierent sources.
• Make sure that the HDMI™ cable is inserted into a connector on
your TV labeled ARC or Audio Return Channel. If your TV does
not have an HDMI ARC connector, use a secondary audio cable in
addition to the HDMI cable.
• If using a secondary audio cable, insert the cable into a connector
on your TV labeled Output or OUT.
• Press and hold the Power button
on the front of the console to
cycle your system's power.
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
Cannot complete
network setup
• Select the correct network name and enter password
(case sensitive).
• Restart your modem and router.
• Connect to the network using an Ethernet cable.
Cannot complete
SoundTouch® setup
• Connect the mobile device and the system to the same
Wi-Fi® network.
• Enable Wi-Fi on the mobile device you are using for setup.
• Test your internet connection.
• Restart your mobile device.
• Restart your modem and router.
• Uninstall the app, reinstall the app, reset the system and restart
setup.
Acoustimass® bass
module status LED is a
solid amber (dim)
• Follow the on-screen troubleshooting prompts.
• Press the
button on the control console or your remote
and rerun the UNIFY® setup (see page 14).
• Connect the bass module using a 3.5 mm stereo c able (see page
33). If you don’t have a 3.5 mm stereo cable, contact Bose®
customer service. Refer to the contact sheet in the carton.
• Unplug the power cord for the Acoustimass, wait 30 seconds and
plug it firmly into a live AC (mains) outlet.
Bass is too heavy or low • Adjust the bass setting of the system (see page 17).
• Run ADAPTiQ® audio calibration (see page 14).
• Move the bass module away from nearby walls and corners.
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