User Manual KitchenAid WTW5500BW laundry

KitchenAid WTW5500BW laundry - Use Manual - Use Guide PDF.
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For best performance. it is recommended to load garments in loose heaps evenly around the washplate.

As the washer dampens and moves the load. the level of the garments will settle in the basket. This is normal. and does not indicate that more garments should be added.

IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line.

WHAT’S NEW UNDER THE LID?

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

Follow the manufacturer’s instructions to determine the amount of detergent to use.

Normal Sounds You Can Expect

At different stages of the wash cycle. you may hear sounds and noises that are different from those of your previous washer.

For example. you may hear a clicking and hum at the beginning of the cycle. as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the washplate moves the load. And sometimes. you may hear nothing at all. as the washer determines the correct water level for your load or allows time for clothes to soak.

Use only High Efficiency (HE) detergent.

Concentrated Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer. this washer delivers the detergent directly to the soils.

Cleaning with Less Water

The most striking difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size—no water level selector is needed.

Traditional agitator-style

Washer with low-water washplate wash system

Washplate

Automatic Load Size Sensing

Once you start the cycle. the lid will lock. and the washer will begin the sensing process to determine the correct water level for the load. This may take several minutes before water is added. You will find a step-by-step description in the “Cycle Status Lights” section.

You will hear the motor turn the basket in short pulses to thoroughly wet the load. This low-water wash method uses less water and energy compared to a traditional agitator-style washer.

CONTROL PANEL AND FEATURES

WASH CYCLE KNOB Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load.

See “Cycle Guide” for detailed descriptions of cycles.

CYCLE OPTIONS When you select a cycle. its default settings will light up. Not all cycles and options are available on all models.

TEMP Temperature Control senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions. use the warmest wash water safe for your fabric.

• On some models and cycles. warm and hot water may be cooler than your previous washer.

• Even in a cold and cool water wash. some warm water

SOIL LEVEL Soil level (wash time) is preset for each wash cycle.

Select the most suitable setting for your load. For heavily soiled and sturdy fabrics. select Extra Heavy Soil Level for more wash time. if needed. For lightly soiled and delicate fabrics. select Light Soil Level for less wash time. if needed. Lighter soil level setting will help reduce tangling and wrinkling.

SPIN SPEED This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles.

• Faster spin speeds mean shorter dry times. but may

• Slower spin speeds mean less wrinkling. but will leave

You may also add or remove options for each cycle. Not all options can be used with all cycles. and some are preset to work with certain cycles.

EXTRA RINSE This option can be used to automatically add a second rinse to most cycles.

FABRIC SOFTENER This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

CYCLE STATUS LIGHTS INDICATOR The Cycle Status Lights show the progress of a cycle.

At each stage of the process. you may notice sounds or pauses that are different from traditional washers.

SENSING

When the Start/Pause/Unlock button is pressed. the washer will first perform a self-test on the lid lock mechanism. You will hear a click. the basket will make a slight turn. then lid will unlock briefly before locking again.

Once the lid has locked the second time. the washer will use short. slow spins to estimate the load size. These sensing spins may take 2 to 3 minutes before water is added to the load and you may hear the hum of these spins. If the sensing light is on. the washer is working properly. You will hear the motor turn the basket in short pulses to thoroughly wet the load. The washer will then move the load briefly. pause to allow water to soak into the load. and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser. adding detergent to the load.

NOTE: Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted. The sensing light may also come on during the Wash portion of the cycle. This is normal.

WASH

You will hear the motor and washplate moving the load.

Unlike traditional washers. the load is not covered with water. Low-water cleaning means concentrated cleaning.

Rather than diluting detergent as done in an agitator-style washer. this washer delivers the detergent directly to the soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling. Fabric softener will be added if the Fabric Softener option was selected. Some cycles use spray rinsing.

LID LOCK

To allow for proper load sensing. the lid will lock and the Lid Lock light will turn on. This light indicates that the lid is locked and cannot be opened.

If you need to open the lid. press START/PAUSE/ UNLOCK. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed.

Press START/PAUSE/UNLOCK again to resume the cycle.

CYCLE GUIDE

SPIN

The washer spins the load at increasing speeds for proper water removal. based on selected cycle and spin speed.

DONE

Once the cycle is complete. this light will come on.

Remove the load promptly for best results.

For best fabric care. choose the cycle that best fits the load being washed.

Recommended settings for best performance are shown in Bold.

Not all cycles and options are available on all models.

NOTE: If you are using fabric softener. be sure to select the Fabric Softener option.

+All rinses are cold.

Casual and mixed loads. jeans. towels. sturdy fabrics

Deep Water

Wash

Warm Cool Cold

Tap Cold

Low Provides additional water and alternating wash action for heavily soiled mixed loads. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types.

Sturdy fabrics. colorfast items. towels. jeans

Super Wash Hot Warm Cool Cold

Tap Cold

High Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types.

Large items such as sheets. sleeping bags. small comforters. jackets. small washable rugs

Bulky Items Hot

Warm Cool Cold

Tap Cold

High Use this cycle to wash large items such as jackets and small comforters.

The washer will fill with enough water to wet down the load before the wash portion of the cycle begins. and uses a higher water level than other cycles.

No-iron fabrics. cottons. perm press. synthetics

Casual Hot

Warm Cool Cold

Tap Cold

Low Use this cycle to wash loads of no-iron fabrics such as sport shirts. blouses. casual business clothes. permanent press. and blends.

Cottons. linens. and mixed garment loads

Normal Hot

Warm Cool Cold

Tap Cold

High Use this cycle for normally soiled cottons and mixed fabric loads. This cycle uses spray rinses.

Small loads. cottons. polyester. perm press

Quick Wash Hot

Warm Cool Cold

Tap Cold

Low Use this cycle to wash small. lightly soiled loads of 2-3 items that are needed in a hurry. This cycle features a spray rinse.

Machine-wash silks. hand-wash fabrics

Delicate Hot

Warm Cool Cold

Tap Cold

Low Use this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher. preset water level.

Swimsuits and items requiring rinsing without detergent

Rinse &

Spin

Cold rinse only High Combines a rinse and high speed spin for loads requiring an additional rinse cycle or to complete a load after power interruption.

Also use for loads that require rinsing only.

Hand-washed garments or dripping wet items

Drain &

Spin

N/A High This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure.

No clothes in washer Clean Washer

Hot Warm Cool Cold

Tap Cold

Low Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh cycle. Use this cycle with an empty wash tub.

Bright or darkly colored cottons. linens. casual and mixed loads

Cold Wash Cold High Cold water with an additional wash action gently lifts stains while caring for fabrics. Settings may be adjusted as desired. but must use only cold water settings.

Items to wash: Cycle: Wash Temp*: Spin

Speed:

Cycle Details:

USING YOUR WASHER

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death. fire. or electrical shock.

WARNING

• Empty pockets. Loose change. buttons. or any small object

• Sort items by recommended cycle. water temperature.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing. because

• Treat stains promptly.

• Close zippers. fasten hooks. tie strings and sashes. and

• Mend rips and tears to avoid further damage to items

Helpful Tips:

• When washing water-proof or water-resistant items. load

• Use mesh garment bags to help avoid tangling when washing

• Turn knits inside out to avoid pilling. Separate lint-takers from

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

1. Sort and prepare your laundry

2. Load laundry into washer

For best performance. load garments in loose heaps evenly around the washplate. Try mixing different sized garments to reduce tangling.

IMPORTANT: Garments need to move freely for best cleaning and to reduce wrinkling and tangling.

Add a measured amount of HE detergent into detergent tray. This tray holds 3 oz. (89 mL). Do not overfill tray – adding too much detergent may cause detergent to be dispensed into the washer too early.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent.

Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

Follow the manufacturer’s instructions to determine the amount of detergent to use.

Using Oxi or color-safe bleach: If using an Oxi or color-safe bleach laundry boost product. add to the bottom of the washer basket before adding clothes.

HELPFUL TIP: See “Washer Maintenance” for information on recommended method of cleaning washer dispenser trays.

3. Add HE detergent to dispenser

5. Add fabric softener to dispenser

Pour a measured amount of liquid fabric softener into tray. always follow manufacturer’s directions for correct amount of fabric softener based on your load size.

Close dispenser drawer. then select Fabric Softener option.

IMPORTANT: Fabric Softener option must be selected to ensure proper distribution at correct time in cycle. Do not overfill or dilute. Overfilling dispenser will cause fabric softener to immediately dispense into washer.

If Extra Rinse option is selected. fabric softener will be dispensed into the last rinse.

It is normal for a small amount of water to remain in the dispenser at the end of a cycle.

4. Add liquid chlorine bleach to dispenser

Liquid Chlorine Bleach

Do not overfill. dilute. or use more than 1 cup (250 mL).

Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

6. Press POWER to turn on washer

Detergent tray Fabric softener tray

Make sure the dispenser drawer is closed completely. then press POWER to turn on the washer.

Turn cycle knob to choose your wash cycle. For more information. see “Control Panel”.

7. Select cycle

Liquid Chlorine

Bleach

Using Laundry Product Dispensers

Starting Your Washer

8. Select cycle settings

Once you select a cycle. the default settings for that cycle will be lit. Press the cycle settings buttons to change the Temperature.

Soil Level. and Spin Speed. if desired.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

10. Press START/Pause/Unlock

Press the START/PAUSE/UNLOCK button to start the wash cycle. When the cycle has finished. the DONE indicator will light. Promptly remove garments after cycle has completed to avoid odor. reduce wrinkling. and rusting of metal hooks. zippers. and snaps.

Unlocking the lid to add garments If you need to open the lid to add 1 or 2 missed garments: Press START/PAUSE/UNLOCK; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close the lid and press START/PAUSE/UNLOCK again to restart the cycle.

If lid is left open for more than 10 minutes. water will pump out.

9. Select cycle options

Select any other cycle options you may wish to add. if not previously set. Some cycles will automatically add certain options such as Extra Rinse. These can be turned off. if desired.

NOTE: Not all options are available with all cycles.

Wash Temp Suggested Fabrics

Hot Some cold water is added to save energy. This will be cooler than your hot water heater setting.

Dark colors that bleed or fade

Light soils

Cold Warm water may be added to assist in soil removal and to help dissolve detergents.

Whites and pastels

Durable garments

Heavy soils

Warm Some cold water will be added. so this will be cooler than what your previous washer provided.

Bright colors

Moderate to light soils

Cool Warm water is added to assist in soil removal and to help dissolve detergents.

Colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

Tap Cold This is the temperature from your faucet.

WASHER MAINTENANCE

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges. kinks. cuts. wear. or leaks are found.

When replacing your inlet hoses. mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.

WATER INLET HOSES

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best 1. Always use High Efficiency (HE) detergents and follow the

HE detergent manufacturer’s instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer. which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

3. Always leave the washer lid open between uses to help

Cleaning Your Top Loading Washer Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed. at a minimum. once per month or every 30 wash cycles. whichever occurs sooner. to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer To keep your washer odor-free. follow the usage instructions provided above. and use this recommended monthly cleaning procedure:

Clean Washer Cycle This washer has a special cycle that uses higher water volumes in combination with affresh Washer Cleaner or liquid chlorine bleach to clean the inside of the washer.

Begin procedure 1. affresh Washer Cleaner Cycle Procedure

(Recommended for Best Performance):

NOTE: For best results. do not interrupt cycle. If cycle must be interrupted. press POWER/CANCEL. (For models with no Power/Cancel button. press and hold START/ Pause/Unlock for three seconds). After the Clean Washer cycle has stopped. run a RINSE & SPIN cycle to rinse cleaner from washer.

WASHER CARE (cont.)

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing

NOTE: Use of more liquid chlorine bleach than is

NOTE: For best results. do not interrupt cycle. If cycle must be interrupted. press POWER/CANCEL. (For models with no Power/Cancel button. press and hold START/ Pause/Unlock for three seconds). After the Clean Washer cycle has stopped. run a RINSE & SPIN cycle to rinse cleaner from washer.

Description of Clean Washer Cycle Operation: 1. This cycle will fill to a water level higher than in normal

2. During this cycle. there will be some agitation and

After this cycle is complete. leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Outside of the Washer Use a soft. damp cloth or sponge to wipe away any spills.

Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish. do not use abrasive products.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use. vacation. winter storage. or moving: 1. Refer to Installation Instructions to locate. level. and

2. Before using again. run washer through the following

To use washer again: 1. Flush water pipes and hoses. Reconnect water inlet

2. Plug in washer or reconnect power.

3. Run washer through BULKY ITEMS cycle to clean

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death. fire. or electrical shock.

WARNING

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water

2. If washer will be moved during freezing weather. follow

WINTER STORAGE CARE directions before moving.

3. Disconnect drain hose from drain system and drain any

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

Operate your washer only when you are home.

If moving. or not using your washer for a period of time. follow these steps: 1. Unplug or disconnect power to washer.

2. Turn off water supply to washer. to avoid flooding due

WINTER STORAGE CARE

IMPORTANT: To avoid damage. install and store washer where it will not freeze. Because some water may stay in hoses. freezing can damage washer. If storing or moving during freezing weather. winterize your washer.

To winterize washer: 1. Shut off both water faucets; disconnect and drain water

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

3. Unplug washer or disconnect power.

NON-USE AND VACATION CARE

CLEANING YOUR DISPENSER TRAY

IMPORTANT: Dispenser trays are not dishwasher safe.

You may find laundry product residue in your dispenser trays. To remove residue. follow this recommended cleaning procedure: 1. Pull tray out until you feel resistance.

2. Lift up slightly. and then continue pulling out.

3. Wash in warm. soapy water. using a mild detergent.

4. Rinse with warm water.

5. Air dry. or dry with a towel. then place back into slot.

Vibration or Off-Balance

First try the solutions suggested here or visit our website at www.whirlpool.com/producthelp

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Feet may not be in contact with the floor and locked.

Front and rear feet must be in firm contact with floor. and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. See Installation Instructions.

Check floor for flexing or sagging. If flooring is uneven. a 3/4" (19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in Installation Instructions.

Load could be unbalanced.

Load garments in loose heaps evenly around the washplate.

Adding wet items to washer or adding more water to basket could unbalance washer.

Do not tightly pack. Avoid washing single items.

Use Bulky Items cycle for oversized. non-absorbent items such as jackets and small comforters. See “Cycle Guide”.

See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.

Noises - For normal operating sounds. go to www.whirlpool.com/producthelp

It is normal to hear metal items on clothing such as metal snaps. buckles. or zippers touch against the stainless steel basket.

Objects caught in washer drain system.

Clicking or metallic noises

Gurgling or humming It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles.

Washer may be draining water.

TROUBLESHOOTING

Check the following for proper installation or see “Using Your Washer” section.

Washer may not be level.

Washer not level.

Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed.

Fill hoses not attached tightly.

Tighten fill-hose connection.

Make sure all four fill hose flat washers are properly seated.

Drain hose connection.

Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.

Check household plumbing for leaks or clogged sink or drain.

Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs. drain pipe. water pipes. and faucets.)

Fill hose washers.

Water Leaks

Check the following for proper installation:

Do not place tape over drain opening.

Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.

Washer not loaded as recommended.

Not enough water in washer

Load not completely covered in water.

This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning.

See “What’s New under the Lid.” IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate. resulting in less effective cleaning.

Washer not performing as expected

Humming You may hear the hum of the sensing spins after you have started the washer. This is normal.

Load sensing may be occuring.

If you experience Possible Causes Solution

Normal washer operation.

Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be stopped to reduce suds.

Washer won’t run or fill. washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately)

Check for proper water supply.

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses. which can restrict water flow.

Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord.

Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue. contact an electrician.

Check proper electrical supply.

Washer may be tightly packed.

Remove several items. rearrange load evenly around the washplate. Close lid and press START/Pause/Unlock.

Add only 1 or 2 additional garments after washer has started.

Not using HE detergent or using too much HE detergent.

Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements.

To remove suds. cancel cycle. Select RINSE & SPIN. Press START/Pause/Unlock. Do not add more detergent.

First try the solutions suggested here or visit our website at www.whirlpool.com/producthelp

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Washer not performing as expected (cont.)

Do not add more water to the washer.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death. fire. or electrical shock.

WARNING

TROUBLESHOOTING

If you experience Possible causes Solution

Incorrect or wrong wash or rinse temperatures

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached to both washer and faucet. and have both hot and cold water flowing to inlet valve.

Check that inlet valve screens are not clogged.

Remove any kinks in hoses.

ENERGY STAR qualified washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes cooler hot and warm washes.

Load not rinsed Check for proper water supply.

First try the solutions suggested here or visit our website at www.whirlpool.com/producthelp

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Washer not performing as expected (cont.)

Energy-saving controlled wash temperatures.

Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water flowing to the inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on washer may be clogged.

Remove any kinks in the inlet hose.

Not using HE detergent or using too much HE detergent.

The suds from regular detergent can keep washer from operating correctly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow detergent directions based on load size and soil level.

Washer may be tightly packed.

The washer is less efficient at rinsing when tightly packed.

Load garments in loose heaps evenly around the washplate.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 additional garments after washer has started.

Using a cycle with a low spin speed.

Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load. select DRAIN & SPIN. Load may need to be rearranged to allow even distribution of the load in the basket.

The washer may be tightly packed or unbalanced.

Small items may have been caught in pump or between basket and tub. which can slow draining.

Empty pockets and use garment bags for small items.

Tightly packed or unbalanced loads may not allow the washer to spin correctly. leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.

Washer not draining/ spinning. loads are still wet. or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes)

Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.

Too much detergent causing suds to slow or stop draining and spinning.

Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds. select RINSE & SPIN. Do not add detergent.

The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal.

High speed spins extract more moisture than traditional top-load washers.

Dry spots on load after cycle

TROUBLESHOOTING

Washer not loaded as recommended.

Washer senses load size and adds correct amount of water.

This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water.

Added water lifts the laundry off the washplate. resulting in less effective cleaning.

Washer is less efficient at cleaning when tightly packed.

Load garments in loose heaps evenly around the washplate.

Add only 1 or 2 additional garments after washer has started.

Not cleaning or removing stains

Added more water to washer.

If you experience Possible Causes Solution

First try the solutions suggested here or visit our website at www.whirlpool.com/producthelp

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Not using HE detergent or using too much HE detergent.

Not using correct cycle for fabric type.

Not using dispensers.

Not washing like colors together.

The suds from regular detergent can keep washer from operating correctly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow manufacturer’s directions based on load size and soil level.

Use a higher soil level cycle option and warmer wash temperature to improve cleaning.

If using Quick Wash cycle. wash only a few items.

Use Super Wash cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle and fabric type.

Use dispensers to avoid chlorine bleach and fabric softener staining.

Load dispensers before starting a cycle.

Do not add products directly onto load.

Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

Washer not performing as expected (cont.)

Load is tangling Washer not loaded as recommended.

See “Using Your Washer” section.

Select a cycle with a slower wash action and spin speed; however. items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle.

Load garments in loose heaps evenly around the washplate.

Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed.

TROUBLESHOOTING

Sand. pet hair. lint. etc. on load after washing

Heavy sand. pet hair. lint. and detergent or bleach residues may require additional rinsing.

Add an Extra Rinse to the selected cycle.

Normal dispenser operation.

It is normal for small amounts of water to remain in dispenser.

Small amount of water still in dispenser after cycle

Clogged dispensers or laundry products dispensing too soon.

Incorrect dispenser operation

Do not overfill dispenser. which causes immediate dispensing.

Always select Fabric Softener option to assure proper dispensing.

Load dispensers before starting a cycle.

Homes with low water pressure may result in residual powder in the dispenser. To avoid. select a warmer wash temperature if possible. depending on your load. or use liquid HE detergent.

Use only liquid chlorine bleach in the bleach dispenser.

In wash water temperatures colder than 60° F (15.6° C). some detergents do not dissolve well. Soils may be difficult to remove.

To avoid. select a warmer wash temperature if possible. depending on your load. or use liquid HE detergent.

Residual powder in dispenser.

If you experience Possible Causes Solution

First try the solutions suggested here or visit our website at www.whirlpool.com/producthelp

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Washer not performing as expected (cont.)

Monthly maintenance not done as recommended.

Using wrong or too much detergent.

Run the Clean Washer with affresh cycle after every 30 washes.

See “Washer Care” section.

Unload washer as soon as cycle is complete.

Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions.

See “Washer Care” section.

Odors

Empty pockets. zip zippers. and snap or hook fasteners before washing to avoid snags and tears.

Sharp items were in pockets during wash cycle.

Strings and straps could have tangled.

Items may have been damaged before washing.

Mend rips and broken threads in seams before washing.

Fabric damage can occur if washer is tightly packed.

Liquid chlorine bleach may have been added incorrectly.

Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load Items on top of bleach dispenser when loading and unloading washer.

Garment care instructions may not have been followed.

Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle.

Load garments in loose heaps evenly around the washplate.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 additional garments after washer has started.

Tie all strings and straps before starting wash load.

Fabric Damage

TROUBLESHOOTING

The lid is not closed.

A cycle was stopped or paused using the START/Pause/Unlock button.

Close the lid. The washer will not start or fill with the lid open.

The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.

Lid Locked light is flashing

Adding laundry packet correctly.

Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispensers. Follow the manufacturer’s instructions to avoid damage to your garments.

Single-dose laundry packet not dissolving

WHIRLPOOL CORPORATION LAUNDRY WARRANTY

LIMITED WARRANTY For one year from the date of purchase. when this major appliance is installed. operated. and maintained according to instructions attached to or furnished with the product. Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.

Service must be provided by a Whirlpool designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

ITEMS EXCLUDED FROM WARRANTY This limited warranty does not cover: 1. Replacement parts or repair labor if this major appliance is used for other than normal. single-family household use or when it is used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.

2. Service calls to correct the installation of your major appliance. to instruct you on how to use your major appliance. to replace or repair house fuses. or to correct house wiring or plumbing.

3. Service calls to repair or replace appliance light bulbs. air filters. or water filters. Consumable parts are excluded from warranty coverage.

4. Damage resulting from accident. alteration. misuse. abuse. fire. flood. acts of God. improper installation. installation not in accordance with electrical or plumbing codes. or use of products not approved by Whirlpool.

5. Cosmetic damage. including scratches. dents. chips or other damage to the finish of your major appliance. unless such damage results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.

6. Pick up and delivery. This major appliance is intended to be repaired in your home.

7. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.

8. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Whirlpool servicer is not available.

9. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with Whirlpool published installation instructions.

10. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed. altered. or cannot be easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES IMPLIED WARRANTIES. INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness. so this limitation may not apply to you. This warranty gives you specific legal rights. and you also may have other rights that vary from state to state or province to province.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.

WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages. so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. and you also may have other rights that vary from state to state or province to province.

If outside the 50 United States and Canada. contact your authorized Whirlpool dealer to determine if another warranty applies.

If you think you need repair service. first see the “Troubleshooting” section of the Use & Care Guide. If you are unable to resolve the problem after checking “Troubleshooting. additional help can be found by checking the “Assistance or Service” section or by calling Whirlpool. In the U.S.A. call 1 -800 -253-1301. In Canada. call 1-800 -807- 6777.

10/11

Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-warranty service.

Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it. You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.

Dealer name

Address

Phone number

Model number

Serial number

Purchase date

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY Whirlpool makes no representations about the quality. durability. or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance. you should ask Whirlpool or your retailer about buying an extended warranty.



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Tags: KitchenAid Washers & Dryers User Manuals, KitchenAid Washers & Dryers Use Manual

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