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Before you call for service....
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not
need to call for service.
Problem Possible Cause What To Do
Oven will not start A fuse in your home may be
blown or the circuit breaker
tripped.
•Replacefuseorresetcircuitbreaker.
Power surge. •Unplugthemicrowaveoven,thenplug
it back in.
Plug not fully inserted into
wall outlet
•Makesurethe3-prongplugonthe
oven is fully inserted into wall outlet.
Door not securely closed. •Openthedoorandclosesecurely.
Control panel
lighted, yet oven will
not start
Door not securely closed. •Openthedoorandclosesecurely.
START/PAUSE button not
pressed after entering cooking
selection.
•PressSTART/PAUSE.
Another selection entered
already in oven and CANCEL/
OFF button not pressed to
cancel it.
•PressCANCEL/OFF.
Cooking time not entered
after pressing COOK TIME
•Makesureyouhaveenteredcooking
time after pressing COOK TIME.
CANCEL/OFF was pressed
accidentally.
•Resetcookingprogramandpress
START/PAUSE.
CONTROL LOCKED
appears on display
The control has been locked. •PressandholdCANCEL/OFF for about
3 seconds to unlock the control.
Floor of the oven is
warm even when
the oven has not
been used
The cooktop light is located
below the oven floor. When
light is on, the heat it
produces may make the oven
floor get warm.
•Thisisnormal.
You hear an unusual
low-tone beep
You have tried to change the
power level when it is not
allowed
•Manyoftheoven’sfeaturesarepreset
and cannot be changed.
Vent fan comes on
automatically
The vent fan automatically
turns on to protect the
microwave if it senses too
much heat rising from the
cooktop below.
•Thisisnormal.
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