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18 EN
7 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem Possible solution
The appliance
does not work
even though it is
plugged in.
• The lter replacement light has been ashing but you
have not replaced the NanoProtect lter, and the appliance
is now locked. In this case, replace the lter and reset the
lter lifetime counter.
• The water rell light ashes. Make sure the water tank
is properly installed and there is enough water in the water
tank.
The appliance
does not work
even though it is
switched on.
• The appliance is working but the buttons are not responsive.
Check if the child lock is on.
There are
some white
deposits on the
NanoCloud rotary
humidication wick.
• The white deposits are called scale and they consist of
minerals from the water. Scale on the NanoCloud rotary
humidication wick aects the humidifying performance,
however it does not harm your health. Follow the cleaning
instructions in the user manual.
No air comes out of
the air outlet.
• Plug the appliance into the power supply and switch on.
The airow that
comes out of
the air outlet is
signicantly weaker
than before.
• The pre-lter is dirty. Clean the pre-lter (see the chapter
"Cleaning").
• Make sure that you have removed all packaging material of
the NanoProtect lter.
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