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4
PROBLEMS CAUSES SOLUTIONS
The generator does not come
on and the thermostat light is
not illuminated.
The appliance is not switched on. Check that your appliance is correctly plug-
ged in and press the illuminated on/off
switch.
Water runs out of the holes in
the soleplate.
Water has condensed in the pipes because
you are using steam for the first time or you
have not used it for some time.
The soleplate is not hot enough.
Press on the steam control button away from
your ironing board until the iron produces
steam.
Wait for the thermostat light to go out before
activating the steam button.
Water streaks appear on the
linen.
Your ironing board is saturated with water
because it is not suitable for use with a
steam generator.
Check that your ironing board is suitable.
White streaks come through
the holes in the soleplate.
Your boiler has a build-up of scale because it
has not been rinsed out regularly.
Rinsing the boiler (see the “descaling your ge-
nerator” section).
Brown streaks come through
the holes in the soleplate and
stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add this type of product in the water
tank or in the boiler (see § “for what water
may be used”). Contact an Approved Service
Centre.
The soleplate is dirty or brown
and may stain the linen.
You are ironing at too high a temperature.
Your linen is not rinsed sufficiently or you
have ironed a new garment before washing
it.
You are using starch.
See our recommendations regarding tempe-
rature control setting.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new gar-
ments which may be sucked up by the iron.
Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam or there is
little steam.
The water tank is empty (red light is
flashing).
The soleplate temperature is set to the
maximum.
Fill the tank and press the "RESTART" button
until the indicator goes out.
The generator is working but steam is very
hot and dry As a consequence, it is less visi-
ble.
Steam escapes from the rinse
plug.
The anti-scale valve plug has not been tigh-
tened correctly.
The anti-scale valve plug is damaged.
The generator is faulty.
Tighten the anti-calc valve plug correctly.
Contact an Approved Service Centre to order
a new rinse plug seal.
Stop using the generator and contact an Ap-
proved Service Centre.
The red “water tank empty” is
flashing.
The water tank is empty. Press the «RESTART» button on the control
panel until the indicator goes out.
Steam or water escapes under
the appliance.
The generator is faulty. Stop using the generator and contact an Ap-
proved Service Centre.
The “anti calc” indicator is
flashing
You have not pressed the “RESTART” button. Press the "RESTART" button until the indicator
goes out
If you have any problems or queries please call our Customer Relations team first for expert
help and advice: 0845 602 1454 - UK / (01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
A problem with your generator ?
1800126766_01_GV7091E2_110 x 154 06/11/12 16:15 Page4
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