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sharkclean.comsharkclean.com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinstalling them.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll or Soft Roller.
• Ensure the brushroll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the
three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place,
then turn locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn o the unit to disengage the brushrolls. To restart, press the power button on the handle.
NOTE: During above-floor cleaning, accessories are optimized for dierent types of debris (See Available
Accessories section).
Brushrolls do not spin.
• If the brushroll indicator light turns solid red, immediately turn o and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light
on the
floor nozzle
is green, the blockage has been successfully cleared. If
the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns o on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut o if it overheats. Should this
occur, perform the following steps to restart the motor-protective thermostat:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
3. Disassemble the entire vacuum.
4. Check for blockages in hose, floor nozzle, inlet openings, and accessories.
5. Reassemble the entire vacuum to ensure all parts click into place.
6. Allow unit to cool for a minimum of 45 minutes.
7. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or
objects caught behind the brushroll. (Refer to Maintenance section for more information.)
CHECKING FOR BLOCKAGES
MAINTENANCE
Remove the dust cup from the pod to check the
intake opening inside. Then detach the pod from the
wand to check the hose.
Detach the wand, then remove the Soft Roller.
Tilt the floor nozzle tube back and check openings
for blockages. Reinsert Soft Roller until it clicks
securely into place.
Remove any blockages or debris from the floor
nozzle debris intake (See Nozzle Maintenance
section).
What does the Brushroll Indicator Light mean?
Solid Green: The brushrolls are spinning and
working properly.
Solid Red: There is a jam in the brushroll area. Turn
your vacuum o and remove any blockages in the
nozzle.
Flashing Red: The motorized floor nozzle is
overheating. Turn your vacuum o, unplug from
the wall, and wait a minimum of 45 minutes for it to
cool down.
Detach the wand and check it for blockages.
CHECK POD
CHECK FLOOR NOZZLE BRUSHROLL INDICATOR LIGHT
CHECK WAND
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