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Dyson Customer care
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at
the number below with your serial number and details of where/when you bought the
cleaner, or contact us via the Dyson website. The serial number can be found on the
main body of the machine behind the bin.
Most questions can be solved over the phone by one of our Helpline staff.
If your vacuum cleaner needs service, call the Dyson Helpline so we can discuss the
available options. If your machine is under warranty, and the repair is covered, it will
be repaired at no cost.
Dyson Helpline:
Call 1-866-693-9766 toll free, 7 days a week.
Please register as a Dyson owner
Thank you for choosing to buy a Dyson.
To help us ensure you receive prompt and efficient service, please register as a Dyson
owner. There are two ways to do this:
• by completing and returning the enclosed form to us by mail
• online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
Terms and conditions of the Dyson 5 year limited warranty
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Dyson Owners Manual. This
warranty provides, at no extra cost to you, all labor and parts to place your vacuum
cleaner in proper operating condition during the warranty period. This warranty is
subject to the following terms:
What is not covered
Dyson, Inc. shall not be liable for costs incurred as a result of:
• Machinespurchasedfromanunauthorizeddealer.
• Clearingblockagesfromyourmachine.
• UseofpartsnotinaccordancewiththeOwnersManual.
• Carelessoperationorhandling,misuseand/orlackofmaintenanceorusenotin
accordance with the Owners Manual.
• Externalsourcessuchasweather.
• Repairsoralterationscarriedoutbyunauthorizedpartiesoragents.
• Useofthevacuumcleanerotherthanfornormaldomesticpurposeswithinthe
United States, e.g. for commercial or rental purposes.
• Useofpartsandaccessoriesotherthanthoseproducedorrecommendedby
Dyson, Inc.
Warranty Service
• PleasefilloutandreturntheProductRegistrationform,orregisteronlineatwww.
dyson.com
• Beforeservicecantakeplace,thetermsofthewarrantyrequirethatyoucontact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase. Please keep your purchase receipt in a safe place to ensure you have
this information. The serial number is found on the vacuum cleaner’s rating plate,
which is on the main body of the machine behind the bin.
LIMITED WARRANTY AND CUSTOMER CARE
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