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en Troubleshooting
48
Fault Cause troubleshooting
The door cannot beopened. The temperature is too high.
▶
Wait until the temperature has
dropped.
▶
→"Cancelling the programme",
Page37
Water level is too high.
▶
Start the Drain programme.
Power failure.
▶
Open the door using the emergency
release.
→"Emergency release", Page52
The water is not draining. Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
▶
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page41
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
→"Technical specifications",
Page56
Water is not flowing in. De-
tergent is not being dis-
pensed.
You have not pressedStart/
Reload .
▶
Press Start/Reload .
The filters in the water inflow
are blocked.
▶
Clean the filters in the water inflow
→Page44.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is
kinked or jammed.
▶
Ensure that the water inlet hose is
not kinked or jammed.
The spin cycle runs several
times.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry
together in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
The programme duration
changes during the wash
cycle.
The programme operation is
optimised electronically.
This may change the pro-
gramme duration.
▶
Not a fault – no action required.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
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