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Frequently asked questions - 37
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more serious
problems require opening up the computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error message
reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see "Error messages"
below. If the problem cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take the corrective action. The
following table lists the error messages in alphabetical order together with the
recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service center.
CMOS checksum error Contact your dealer or an authorized service center.
Disk boot failure Insert a system (bootable) disk, then press Enter to reboot.
Equipment configuration
error
Press F2 (during POST) to enter the BIOS utility, then press
Exit in the BIOS utility to reboot.
Hard disk 0 error Contact your dealer or an authorized service center.
Hard disk 0 extended type
error
Contact your dealer or an authorized service center.
I/O parity error Contact your dealer or an authorized service center.
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service center.
Keyboard interface error Contact your dealer or an authorized service center.
Frequently asked questions
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